Compaq 100-000 Troubleshooting and Maintenance Guide
Compaq 100-000 Manual
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- Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be of Windows 8 functionality. See http://www.microsoft.com for details. HP supports lawful use of technology and does not endorse or encourage the use of - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 3
monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 4
iv - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 5
and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended update service. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 6
problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see the Quick Setup Guide contact Support. - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 7
Power Symptom Possible solution Computer does not turn off when the Power button is pressed. Computer shuts down automatically. Press and hold the Power button until the computer turns off. Check Power Settings. ● The computer might be in an exceedingly hot environment. Let it cool down. ● - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 8
hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 9
select Troubleshoot common computer problems, and then select Troubleshoot audio playback do not plug a network cable into a telephone service line; doing so might damage the network adapter. open the wizard, and then follow the on-screen instructions. If your system has an external antenna, try to - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 10
troubleshooting Symptom To repair software problems Roll Back Driver, and then follow the on-screen instructions. If you have a problem that might be due to software that was installed . To start a system restore or to add restore points manually: 1. Close all open programs. 2. From the Start screen - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 11
, type control panel, and then select Control Panel. 3. Under Programs, select Uninstall a program. 4. Select the program you want to remove, and then select Uninstall. Software troubleshooting 7 - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 12
the System Recovery program - see Microsoft System Restore under Software troubleshooting on page 6. Some features might not be available on systems recovery media that you create. 4. Through recovery discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/go/contactHP - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 13
select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 14
choose between running System Recovery from media or from hard drive, select media, and then click Next. 8. Select Factory Reset. 9. Follow the on-screen instructions. Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive (one or the other, but not both). Create - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 15
media using blank DVD(s), and then select Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery the flash drive and deletes all on files on it. 6. Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a secure - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 16
important that you perform simple maintenance of your computer to ensure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use the Windows cleaning tool or safe third-party cleaning tools - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 17
1. Unplug the power to the computer and the monitor. 2. To clean the monitor screen, use a clean, dry cloth. Do not use water on the monitor screen. For more thorough cleaning, use a clean cloth and antistatic screen cleaner. 3. Use a clean, dry cloth to dust the computer case and the monitor case. - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 18
3. Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen. 4. Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the screen. 14 Chapter 4 Maintenance - Compaq 100-000 | Troubleshooting and Maintenance Guide - Page 19
Troubleshooting and Maintenance Guide