Compaq 15-a100 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc
Compaq 15-a100 Manual
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- Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 255 G2 Notebook PC Maintenance and Service Guide - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: June 2014 First Edition: November 2013 Document Part Number: 754407-002 Product notice This guide describes - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 4
iv Safety warning notice - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 5
Sequential part number listing ...35 4 Removal and replacement procedures ...45 Preliminary replacement requirements ...45 Tools required ...45 Service considerations ...45 Plastic parts ...45 Cables and connectors ...45 Drive handling ...46 Grounding guidelines ...46 Electrostatic discharge damage - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 6
Packaging and transporting guidelines 47 Component replacement procedures ...49 Battery ...49 Display subcomponents (bezel, webcam, panel 50 Service door ...56 Optical drive ...57 WLAN module ...59 Memory module ...61 Top cover/keyboard ...62 Power button board ...69 TouchPad button board ...70 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 7
7 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux 117 Starting Computer Setup ...117 Using Computer Setup ...117 Navigating and selecting in Computer Setup 117 Restoring factory settings in Computer Setup 118 Updating the BIOS ...118 Determining the BIOS version ...118 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 8
Restoring to a previous system restore point 132 Restoring specific files ...132 Restoring specific files using Windows Backup and Restore 132 Recovering the original system using HP Recovery Manager 132 What you need to know 132 Recovering using HP Recovery partition (select models only 133 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 9
Switchable discrete graphics: Nvidia 820M N15V-GM 1 GB VRAM (128Mx16 DDR3 1GHz x 4 PCs) GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI √ √ UMA graphics: Intel HD Graphics √ √ Panel 39.6-cm (15.6-in), high-definition (HD), light - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 10
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Optical drive Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio/video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 11
4.0 Combo Adapter ● QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Push Insertion/Removal √ √ √ √ Ports AC Smart Pin adapter plug √ √ √ √ Headphone/microphone in combo jack √ √ √ √ HDMI version - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 12
Category Description Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Windows 8.1 downgrade to Windows 7 Professional (HP 250 models) ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 13
mm or 7.0-mm ● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 14
1x1 Wi-Fi + BT 4.0 Combo Adapter ● QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Push Insertion/Removal Ports AC Smart Pin adapter plug Headphone/microphone in combo jack HDMI version - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 15
Category Serviceability Description ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery ● 1024 MB of dedicated video memory (128Mx16 DDR3 1GHz x 4 PCs) Support HD Decode, DX11, and HDMI Support HD Decode, DX11.1, and HDMI Support PX 7.0 UMA graphics: AMD Radeon™ HD 8400 Graphics (A6-5200 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 16
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Optical drive Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio/video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 17
One or two WLAN antennas built into display assembly Compatible with Miracast-certified devices (For Win8.1; except Intel Pentium and Celeron) √ √ √ Support for the following WLAN formats: √ ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 18
battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 19
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 20
on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 12 Chapter 2 External component identification - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 21
device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Description Reads optional memory cards that store, manage, share, or access information. To insert - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 22
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 14 Chapter 2 External component identification - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 23
TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 15 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 24
Lights Component (1) (2) Caps lock light Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 25
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 26
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 27
the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound. (6) Service door Provides access to the wireless LAN (WLAN) module slot, the memory module slots, and the optical drive bay (select models - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 28
select Help and Support. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 29
Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component (1) Serial number (2) Product number (3) Warranty period Labels 21 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 30
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 31
3 Illustrated parts catalog Computer major components Computer major components 23 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 32
Item (1) (2) Component Spare part number Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 31. For use in HP 15 models: ● Black ● White ● Red ● Blue ● Purple 747121-001 747122-001 747123 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 33
Item Component ● For use in French Canada ● For use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia For use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy ● For use in Spain ● For use in Portugal ● For use in - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 34
Item Component ● For use in Greece ● For use in Latin America ● For use in Saudi Arabia ● For use in Hungary ● For use in Russia ● For use in Bulgaria ● For use in Romania ● For use in Thailand ● For use in Japan ● For use in Taiwan ● For use in South Korea ● For use in the Netherlands ● For use in - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 35
Item Component ● For use in South Korea ● For use in the Netherlands ● For use in French Canada For use in gray HP 15 and Compaq 15 models: ● For use in the United States ● For use in the United Kingdom ● For use in Germany ● For use in France ● For use in Spain ● For use in Portugal ● For use in - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 36
cable) Power button board (includes cable) Fan/heat sink assembly (includes replacement thermal materials): NOTE: Bay Trail models support only a heat sink. Bay Trail models do not support a fan. For use in models with Intel processors: ● UMA graphics and HM76 chipset ● UMA graphics and HM86 chipset - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 37
Item Component ● UMA graphics, Intel HM76 chipset, Windows 8 Standard ● UMA graphics, Intel HM76 chipset, Windows 8 Professional ● Discrete graphics, Intel HM76 chipset, without Windows 8 ● Discrete graphics, Intel HM76 chipset, Windows 8 Standard ● Discrete graphics, Intel HM76 chipset, Windows 8 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 38
battery Memory module (PC3L, 12800, 1600-MHz): NOTE: Bay Trail models support only one memory module. 8-GB 4 GB 2 GB Processor (includes 1x1 WiFi + BT4.0 combo Adapter Realtek RTL8188EE 802.11bgn Wi-Fi Adapter Service door Spare part number 747152-501 747119-001 747132-001 693374-001 691740-001 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 39
Item Component NOTE: Included in the Plastics Kit. Display assembly subcomponents Spare part number Item (1) (2) (3) Component Display bezel (includes Mylar screw covers): For use with HP 15 models For use with Compaq 15 models For use with HP 250 and HP 255 models Webcam/microphone module Raw - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 40
Item (4) (5) (6) (7) Component For use in HP 250 and HP 255 models Hinges (left and right) Display cable (includes display panel cable and webcam/microphone cable) Antennas (includes wireless antenna cables and transceivers) Display enclosure: For use in HP 15 and Compaq 15 models: ● Black ● White - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 41
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Service door Optical drive cover (for use in models without an optical drive) Rubber Kit Component Rubber Kit for use in HP 15 and Compaq 15 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 42
Miscellaneous parts Component HP Smart AC adapter: For use with computer models equipped with discrete graphics: ● 90-W PFC HP Smart AC adapter (for use in all countries except China and India) ● 90-W PFC EM HP Smart AC adapter (for use in China and India only) For use with computer models equipped - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 43
Sequential part number listing Spare part number 490371-001 490371-011 490371-021 490371-031 490371-061 490371-081 490371-111 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D01 490371-D61 622643-005 634250-005 669299-005 675794-001 682417-001 690020-001 691739- - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 44
Drive USB board (includes cable) TouchPad button board (includes cable) Power button board (includes cable) Card reader board (includes cable) Plastics Kit (includes service door and optical drive cover (for use in models without an optical drive) Raw display panel for use in HP 15 and Compaq 15 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 45
Spare part number 747133-001 747134-001 747135-001 747136-001 747136-501 747136-601 747137-001 747137-501 747137-601 747138-001 747138-501 747138-601 747139-001 747139-501 747139-601 747140-001 747140-051 747140-061 747140-071 747140-131 747140-141 747140-151 747140-161 747140-171 747140-211 747140- - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 46
Spare part number 747140-271 747140-281 747140-291 747140-AB1 747140-AD1 747140-B31 747140-BA1 747140-BB1 747140-DB1 747140-DH1 747140-FL1 747141-001 747141-051 747141-061 747141-071 747141-131 747141-141 747141-151 747141-161 747141-171 747141-211 747141-251 747141-261 747141-271 747141-281 747141- - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 47
Spare part number 747142-001 747142-051 747142-061 747142-071 747142-131 747142-141 747142-151 747142-161 747142-171 747142-211 747142-251 747142-261 747142-271 747142-281 747142-291 747142-AB1 747142-AD1 747142-B31 747142-BA1 747142-BB1 747142-DB1 747142-DH1 747142-FL1 747143-001 747143-031 747143- - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 48
Spare part number 747143-A41 747143-B31 747143-BG1 747143-DB1 747143-DH1 747144-001 747148-001 747148-501 747149-001 747149-501 747150-001 747150-501 747151-001 747151-501 747152-001 747152-501 747241-001 747242-001 747243-001 747266-001 747267-001 747384-001 748452-001 748452-501 Description Top - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 49
Spare part number 748839-001 748839-501 748839-601 749015-001 749020-001 749022-001 749022-031 749022-041 749022-051 749022-061 749022-071 749022-131 749022-141 749022-151 749022-171 749022-211 749022-251 749022-261 749022-281 749022-291 749022-A41 749022-AB1 749022-AD1 749022-B31 749022-BA1 749022- - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 50
Spare part number 750195-151 750195-171 750195-251 750195-281 750195-AB1 750195-AD1 750195-B31 750195-DB1 750196-001 750196-151 750196-171 750196-251 750196-281 750196-AB1 750196-AD1 750196-B31 750196-DB1 750197-001 750198-001 750199-001 750200-001 750201-001 750202-001 751418-001 753099-001 753099- - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 51
Spare part number 753100-601 756215-001 Description System board for use only in models with UMA graphics, Celeron N2820 processor, and Windows 8 Professional (includes replacement thermal materials) Rubber Kit for use in HP 250 models Sequential part number listing 43 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 52
44 Chapter 3 Illustrated parts catalog - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 53
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 54
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 55
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 56
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 57
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 740715- - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 58
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 59
2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. 3. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 60
c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). 52 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 61
6. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges forward to gain access to the hinge screws (2). Component replacement procedures 53 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 62
b. Remove the six Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). 54 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 63
c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 64
Description Plastics Kit Spare part number 747130-001 Before removing the service door, follow these steps: 1. Shut down the computer. If Battery on page 49). To remove the service door: 1. Remove the service door screw (1). 2. Slide the service door toward the front of the computer (2), and then - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 65
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove the optical drive: 1. Remove the Phillips PM2.5×6.5 screw (1) that secures the optical drive to the computer - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 66
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 58 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 67
message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove the WLAN module: 1. Disconnect the - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 68
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 69
Memory module NOTE: Bay Trail models support only one memory module. Description 8-GB (PC3L, 12800, 1600-MHz from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove a memory module: 1. Spread the retaining tabs (1) on - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 70
Top cover/keyboard NOTE: The top cover spare part kit includes the TouchPad. Description Top cover with keyboard for use in black HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy ● For use in Spain ● For use in Portugal ● For use in Turkey ● For use - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 71
Description ● For use in Greece ● For use in Latin America ● For use in Saudi Arabia ● For use in Hungary ● For use in Russia ● For use in Bulgaria ● For use in Romania ● For use in Thailand ● For use in Japan ● For use in Taiwan ● For use in South Korea ● For use in the Netherlands ● For use in - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 72
Description ● For use in South Korea ● For use in the Netherlands ● For use in Slovenia ● For use in Israel ● For use in French Canada ● For use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia Top cover with keyboard for use in blue HP 15 and Compaq 15 models: ● For use - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 73
Description ● For use in Turkey ● For use in Greece ● For use in Latin America ● For use in Saudi Arabia ● For use in Russia ● For use in Belgium ● For use in the Netherlands ● For use in Switzerland ● For use in French Canada ● For use in Denmark, Finland, and Norway Top cover with keyboard for use - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 74
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). NOTE: When replacing the top cover, be sure that the power button board and cable (see Power button board - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 75
2. Disconnect the following cables: (1): Power button board cable (2): Keyboard cable (3): Touchpad cable 3. Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the computer. 4. Position the computer upright with the front toward you, and then open the computer. 5. Lift the rear - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 76
6. Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. 68 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 77
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). 6. Remove the top cover (see Top cover/keyboard on page 62). To remove the power button board: 1. Position - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 78
the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). 6. Remove the top cover (see Top cover/keyboard on page 62). To remove the TouchPad button board: 1. Position - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 79
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 80
(see WLAN module on page 59). 6. Remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 81
5. Remove the display assembly (2). Component replacement procedures 73 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 82
If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are included in the Rubber Kit, - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 83
c. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 84
c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) 76 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 85
3. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the computer. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 86
b. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. c. Remove the panel from the display enclosure. 4. To remove the display hinges: a. Remove the six Phillips PM2.0×3.0 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 87
5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Remove the wireless antenna cables and transceivers (2). 6. To remove the display/webcam cable, release the webcam connector (1), webcam cable - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 88
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) To remove the USB board: 1. Position the computer upright - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 89
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) To remove the hard drive: 1. Lift the USB board cable to - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 90
4. Disconnect the connector from the hard drive (4). 5. To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. 82 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 91
6. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 83 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 92
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) Remove the optical drive connector: 1. Disconnect the cable from - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 93
System board NOTE: The system board spare part kit includes replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced. Description System boards for use in models with Intel - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 94
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) 6. Disconnect the display cable from the system board (see - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 95
To remove the system board: 1. Position the computer upside down, and then disconnect the hard drive connector cable (1) from the system board. Component replacement procedures 87 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 96
2. Position the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable 3. Remove the seven Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the plastic tape - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 97
5. Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. Component replacement procedures 89 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 98
thermal materials. NOTE: Bay Trail models support only a heat sink. Bay Trail models do not support a fan. Description Models with Intel battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 99
4. Remove the fan/heat sink assembly (3). Intel Bay Trail processor and UMA graphics Remove the fan: a. Disconnect the fan cable (1) from the system board. b. Remove the fan from the clip on the system board (2). c. Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Component - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 100
Intel processor and discrete graphics (not Bay Trail) Remove the heat sink: a. Loosen the four Phillips screws that secure the heat sink to the system board (1). b. Remove the heat sink (2) from the system board. 92 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 101
AMD processor and discrete graphics AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 102
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) 94 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 103
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) Component replacement procedures 95 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 104
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with discrete graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it 96 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 105
AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: This section applies only to computer models equipped with an - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 106
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 107
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 108
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 100 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 109
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 110
4. Remove the card reader board (3). Reverse this procedure to install the card reader board. 102 Chapter 4 Removal and replacement procedures - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 111
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● USB board - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 112
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 113
To remove the RTC battery: 1. Position the system board upside down. 2. Disconnect the battery cable from the system board (1), and then lift the battery up and off the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures 105 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 114
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 81) ● Top cover (see Top - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 115
2. Remove the hard drive connector (2). Reverse this procedure to install the hard drive connector. Component replacement procedures 107 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 116
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 81) ● Top cover (see Top - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 117
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 118
device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 119
, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 120
112 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 121
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 122
Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 123
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics 115 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 124
116 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 125
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 126
the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Ignore Changes .txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 127
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to and checks for intermittent problems that the start-up test does not detect. Using Advanced System Diagnostics 119 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 128
the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 129
8 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 25.2 cm 9.2 in Width 37.8 cm 14.88 in Height Touch Non-touch 2.98 cm 2.81 cm 1.17 in 1.11 in Weight Touch Non-touch 2.75 kg 2.25 kg 6.17 lb 5.51 lb Input power Operating voltage and current 18.5 V - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 130
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance (W, - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 131
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm 69.9 mm 98.8 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 132
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 133
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 134
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 135
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 136
- or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 137
10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 138
. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 139
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 140
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 141
computer boot order on page 133. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 142
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 134 Chapter 10 Backing up, restoring, - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 143
a reasonably current backup. Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 144
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To : Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore the computer from the partition by restarting the computer - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 145
based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 146
it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it Sure platforms that device via the host processor. Start Embedded support Sure The content is managed Controller. Start to provide solely - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 147
Non Volatile Memory Type Controller (NIC) EEPROM Amount (Size) Does this memory store customer data? 64 Kbytes No (not customer accessible) Keyboard ROM 64 Kbytes No (not customer accessible) DIMM Serial 256 Bytes per No Presence Detect memory (SPD) module, 128 configuration data - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 148
the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 149
configuration defaults to their factory settings. To return these system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. Questions and answers 141 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 150
142 Chapter 12 Statement of Volatility - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 151
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 152
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 153
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 154
146 Chapter 13 Power cord set requirements - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 155
contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 156
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 157
5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 158
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 150 Chapter 14 Recycling - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 159
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 160
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 152 Chapter 14 Recycling - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 161
22 boot order changing 133 changing HP Recovery Manager 128 bottom 22 buttons left TouchPad 15 power 17 right TouchPad 15 C cables, service considerations 45 caps lock light, identifying 16 card reader board removing 101 spare part number 28 chipset, product description 1, 4, 7 components bottom 19 - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 162
111 using 111 HP Recovery Manager 132 correcting boot problems 128 starting 127 HP Recovery media creating 125 recovery 128 labels Bluetooth 22 regulatory 22 serial number 20 service 20 wireless certification 22 WLAN 22 latch, battery release 19 legacy support, USB 117 lights AC adapter 12 caps lock - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 163
56 service labels locating 20 serviceability, product description 4, 7, 10 slots memory card 13 security cable 12 speakers illustrated 30 removing 103 spare part number 37 specifications computer 121 display 122 DVD±RW SuperMulti DL Drive 124 hard drive 123 optical drive 124 supported discs - Compaq 15-a100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 164
W webcam identifying 14 webcam light, identifying 14 webcam/microphone cable illustrated 32 removing 53, 77, 78 spare part number 36 webcam/microphone module illustrated 31 removing 51, 75 spare part number 40 weight removing 108 Windows File History 126 restoring files 126 system restore point 125
HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP 250 G2 Notebook PC
HP 255 G2 Notebook PC
Maintenance and Service Guide