Compaq 15-h000 15 Notebook PC 15 Notebook PC Maintenance and Service Guide
Compaq 15-h000 Manual
View all Compaq 15-h000 manuals
Add to My Manuals
Save this manual to your list of manuals |
Compaq 15-h000 manual content summary:
- Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 1
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: March 2014 First Edition: December 2013 Document Part Number: 756246-002 Product notice This guide - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 5
Sequential part number listing ...24 4 Removal and replacement procedures ...29 Preliminary replacement requirements ...29 Tools required ...29 Service considerations ...29 Plastic parts ...29 Cables and connectors ...29 Drive handling ...30 Grounding guidelines ...30 Electrostatic discharge damage - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 6
Display subcomponents (bezel, webcam, panel 34 Optical drive ...37 Keyboard ...39 Top cover ...42 Power button board ...45 TouchPad button board ...46 Hard drive ...48 WLAN module ...50 Fan ...52 Power connector cable ...54 System board ...55 USB board ...59 Speakers ...60 Heat sink assembly ...61 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 7
Downloading a BIOS update ...83 Using Advanced System Diagnostics ...83 8 Specifications ...85 Computer specifications ...85 39.6-cm (15.6-in) display specifications ...86 Hard drive specifications ...87 DVD±RW SuperMulti DL Drive specifications ...88 9 Backing up, restoring, and recovering in - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 8
Changing the computer boot order 97 11 Backup and Recovery in SUSE Linux ...99 Backing up your information ...99 Performing a system recovery ...99 12 Power cord set requirements ...101 Requirements for all countries ...101 Requirements for specific countries and regions 102 13 Recycling ...105 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 9
4000 External graphics: Nvidia 820M N15V-GM 1 GB VRAM Nvidia 820M N15V-GM 2 GB VRAM GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display, flat - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 10
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm ● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 11
4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery AMD Intel - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 12
Category Description ● Optical drive ● Keyboard AMD Intel 4 Chapter 1 Product description - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 13
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 14
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 16
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 18
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 20
Bottom Component (1) Battery lock and unlock latch Description Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 21
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: located in the battery bay. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 23
3 Illustrated parts catalog Computer major components Computer major components 15 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 24
Item (1) (2) (3) (4) (5) Component Spare part number Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 20. Keyboard For use in the United States 749658-001 For use in the United - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 25
Item (6) (7) (8) Component WLAN module: Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter Realtek RTL8188EE 802.11bgn Wi-Fi Adapter USB board (includes cable) System board (includes - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 26
Item (9) (10) (11) (12) Component ● Windows 8 Professional For use in models with an Intel Core i3-4010U processor and 2 GB of discrete graphics memory: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional For use in models with an Intel Core i5-4210U processor and UMA graphics: ● - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 27
Item (13) (14) (15) (16) (17) (18) Component Fan Power connector cable Speakers (includes left and right speakers and cable) Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Base enclosure For use in HP 15 and Compaq 15 models Optical drive (DVD+/-RW Double-Layer - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 28
Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel (includes Mylar screw covers): For use with HP models For use with Compaq models Display cable (includes display panel cable and webcam/microphone cable) Webcam/microphone module Antennas (includes wireless - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 29
Mass storage devices Item (1) (2) Component Optical drive (DVD+/-RW Double-Layer SuperMulti) Hard drive, SATA; does not include bracket): 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) Hard drive bracket Spare part number - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 30
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet 22 Chapter 3 Illustrated parts catalog Spare part number 749656-001 Spare part number 749652-001 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 31
Miscellaneous parts Component HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People's Republic of China and India only) 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People's Republic of China and India) Power cord (3-pin, - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 32
Kit Spare part number 755530-031 749652-001 749657-001 Sequential part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 33
Spare part number CSR flag Description 709848-001 N Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 714657-001 A 65-W non-PFC EM HP Smart AC adapter (for use in the People's Republic of China and India only) 733476-001 N Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 740715-001 A 4- - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 34
Spare part number CSR flag Description 749658-141 B Keyboard for use in Turkey 749658-151 B Keyboard for use in Greece 749658-161 B Keyboard for use in Latin America 749658-171 B Keyboard for use in Saudi Arabia 749658-211 B Keyboard for use in Hungary 749658-251 B Keyboard for - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 35
Spare part number CSR flag Description 750636-001 A DVD+/-RW Double-Layer SuperMulti Drive 753894-001 N Fan 753895-001 N Heat sink assembly (includes replacement thermal materials): 754223-001 N System board for use only with computer models without Windows 8 and equipped with an AMD A4 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 36
Spare part number CSR flag Description 759876-501 N System board for use in models with Windows 8 Standard with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory 759876-601 N System board for use in models with Windows 8 Professional with an Intel Core i3-4010U processor - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 37
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 38
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 39
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 41
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 740715- - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 42
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 43
3. Remove the display bezel (4). 4. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module enough to access the cable connection on - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 44
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Reverse this - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 45
Optical drive Description DVD+/-RW Double-Layer SuperMulti Drive Spare part number 750636-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 46
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 38 Chapter 4 Removal and replacement procedures - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 47
Keyboard Description Keyboard for use in the United States Keyboard for use in the United Kingdom Keyboard for use in Germany Keyboard for use in France Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 48
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). To remove the keyboard: 1. Position the computer upside down with the front toward you. 2. Remove the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 49
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 41 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 50
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Top cover for use in HP 15 models (includes touchpad) Top cover for use in Compaq 15 models (includes touchpad) Spare part number 749639-001 749640-001 Before removing the top cover, follow these steps: 1. Shut down - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 51
4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. 5. Position the computer upright with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 7. Remove the four Phillips PM2.5×5.0 screws (3) that secure - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 52
9. Remove the top cover (2). Reverse this procedure to install the top cover. 44 Chapter 4 Removal and replacement procedures - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 53
Power button board Description Power button board (includes cable) Spare part number 749650-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 54
TouchPad button board Description TouchPad button board (includes bracket) Spare part number 749651-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 55
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. Component replacement procedures 47 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 56
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 2.5-in 320-GB, 5400-rpm, 2.5-in Hard drive bracket Spare part number 676521-001 644351-001 669299-001 634953-001 749648-001 Before - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 57
3. Lift the hard drive from the computer (3). 4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. 5. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 58
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 59
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 51 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 60
Fan NOTE: The fan spare part kit includes replacement thermal materials. Description Fan Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 61
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures 53 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 62
Power connector cable Description Power connector cable Spare part number 749647-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 63
System board NOTE: The system board spare part kit includes replacement thermal materials. Description System board for use in models with AMD A4-5050 processors and UMA graphics: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional System board for use in models with AMD A4-5000 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 64
Description ● Windows 8 Professional For use in models with an Intel Core i5-4210U processor and UMA graphics: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional For use in models with an Intel Core i3-3217U processor and 2 GB of discrete graphics memory: ● Without Windows 8 ● Windows - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 65
(4): Display cable 2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer. 3. Lift the right side of the system board (1), and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure (2). NOTE: Be careful - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 66
5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. 58 Chapter 4 Removal and replacement procedures - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 67
USB board Description USB board (includes cable) Spare part number 749649-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 68
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 749653-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 69
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Heat sink for use in models with an AMD processor Heat sink for use in models with an Intel processor and UMA graphics Heat sink for use in models with an Intel processor and discrete - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 70
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: 62 Chapter 4 Removal and replacement procedures - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 71
● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 72
RTC battery Description RTC battery Spare part number 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 73
Memory module AMD models have one memory slot. Intel models have two memory slots. Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-001 691740-001 691739-001 Before removing a memory module, follow these steps: 1. Shut down - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 74
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 75
3. Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 76
b. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. c. - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 77
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). NOTE: In this - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 78
b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. 70 Chapter 4 Removal and replacement procedures - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 79
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 80
72 Chapter 4 Removal and replacement procedures - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 81
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 82
device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 83
, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 84
76 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 85
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 86
Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 87
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics 79 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 88
80 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 89
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 90
Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 91
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to and checks for intermittent problems that the start-up test does not detect. Using Advanced System Diagnostics 83 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 92
the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 93
8 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth Width Height Weight 3 cell battery 4 cell battery Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude ( - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 94
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance (W, - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 95
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm 69.9 mm 98.8 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 96
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 97
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 98
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 99
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 100
- or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 101
10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 102
. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 103
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 104
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from changing Windows settings. See Help and Support for more information. Recovering the original - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 105
the computer boot order on page 97. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 106
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 98 Chapter 10 Backing up, restoring, and recovering in Windows 7 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 107
a reasonably current backup. Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 108
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To : Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore the computer from the partition by restarting the computer - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 109
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 110
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 111
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 112
104 Chapter 12 Power cord set requirements - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 113
contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 114
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 115
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 116
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 108 Chapter 13 Recycling - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 117
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 118
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 110 Chapter 13 Recycling - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 119
label 14 boot order changing 97 changing HP Recovery Manager 92 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C cables, service considerations 29 caps lock light, identifying 9 chipset, product description 1 components bottom 12 display 5 front side 6 left side 7 right side 6 top - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 120
75 using 75 HP Recovery Manager 96 correcting boot problems 92 starting 91 HP Recovery media creating 89 recovery 92 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 22 legacy support, USB 81 lights AC adapter - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 121
parts 29 service labels locating 13 serviceability, product description 3 slots memory card 6 security cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery - Compaq 15-h000 | 15 Notebook PC 15 Notebook PC Maintenance and Service Guide - Page 122
WLAN label 14 WLAN module illustrated 17 removing 50 spare part number 24 workstation guidelines 31 WWAN antennas, identifying 5 114 Index
HP 15 Notebook PC
Compaq 15 Notebook PC
Maintenance and Service Guide