Compaq 15-s100 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc
Compaq 15-s100 Manual
View all Compaq 15-s100 manuals
Add to My Manuals
Save this manual to your list of manuals |
Compaq 15-s100 manual content summary:
- Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Maintenance and Service Guide - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: November 2014 First Edition: August 2014 Document Part Number: 793335-002 Product notice This guide - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 4
iv Safety warning notice - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 5
Miscellaneous parts ...24 Sequential part number listing ...25 4 Removal and replacement procedures preliminary requirements 37 Tools required ...37 Service considerations ...37 Plastic parts ...37 Cables and connectors ...37 Drive handling ...38 Grounding guidelines ...38 Electrostatic discharge - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 6
parts 41 Component replacement procedures ...41 Battery ...41 Optical drive ...43 Keyboard ...45 6 Removal and replacement procedures for Authorized Service Provider parts 49 Component replacement procedures ...49 Display subcomponents (bezel, webcam, panel 49 Top cover ...53 Power button board - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 7
Using HP PC Hardware Diagnostics (UEFI) ...91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 92 9 Specifications ...93 Computer specifications ...93 39.6-cm (15.6-in) display specifications ...94 Hard drive specifications ...95 DVD±RW SuperMulti DL Drive specifications ...96 10 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 8
viii - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 9
1 Product description Category Product name Processors Chipset Graphics Description HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC 5th generation Intel Core processors: Intel Core i7-5500U processor (2.4 GHz, SC turbo up to 3.0 GHz, 4-MB L2 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 10
820M N15V-GM 1 GB VRAM Nvidia 820M N15V-GM 2 GB VRAM (HP 15/Compaq 15 only) GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display, flat 3.8 mm - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 11
WLAN) options by way of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast-certified devices Single antenna support Support for the following WLAN formats: ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 12
Operating system Serviceability Description AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China 1 meter power cord 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery Kensington Security Lock Support Intel Anti-Theft Support Intel IPT - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 13
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 14
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 16
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 18
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 20
Bottom Component (1) Battery lock and unlock latch Description Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 21
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: located in the battery bay. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 23
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 24
Item (1) (2) (3) Component Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 20. Keyboard For use in the United States For use in the United Kingdom For use in Germany For use in France For - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 25
Item (4) (5) (6) (7) (8) Component Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Gray Compaq 15 models Power button board (includes cable) Touchpad button board (includes bracket) WLAN module: Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter Realtek - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 26
Item (9) Component ● Intel Pentium N3530 processor and UMA graphics ● Intel Pentium N3540 processor and UMA graphics ● Intel Pentium N3540 processor and 1 GB of discrete graphics ● Intel Core i3-3217U processor and 2 GB of discrete graphics ● Intel Core i3-3217U processor and 1 GB of discrete - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 27
Item (10) (11) (12) (13) (14) (15) (16) (17) (18) Component For use in models with discrete graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U For use in models with Intel Pentium or Celeron processors and UMA graphics For use in models with Intel i3-3217U processors and - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 28
Display assembly subcomponents Item (1) (2) (3) (4) (5) Component Display bezel (includes Mylar screw covers): For use with HP models For use with Compaq models Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen Touch screen Webcam/microphone module HD VGA - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 29
Item (6) (7) Component For use in models with a touch screen Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) Non-touch screen for use in all models Touch screen, for use in HP 15 models Touch screen, for use in Compaq 15 models Display enclosure: Touch screen models: For use in black - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 30
Mass storage devices Item (1) (2) Component Optical drive (DVD+/-RW Double-Layer SuperMulti) Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-inch 750-GB, 5400-rpm, 2.5-inch 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 750636-001 778192-005 778190-005 778186-005 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 31
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet Spare part number 749656-001 Spare part number 749652-001 Plastics Kit 23 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 32
Miscellaneous parts Component HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People's Republic of China and India only) 65-W, non-PFC, 4.5 mm (for use in all countries and regions except for the People's Republic of China and India) 45-W non-PFC, non-slim HP Smart AC - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 33
Sequential part number listing Spare part number 690020-005 691739-005 691740-005 693374-005 703267-001 709848-005 710412-001 714657-001 740715-001 741727-001 746641-001 749638-001 749639-001 749640-001 749641-001 749642-001 749643-001 749644-001 749645-001 749646-001 749647-001 749648-001 749649- - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 34
Spare part number Description 749658-001 Keyboard for use in the United States 749658-031 Keyboard for use in the United Kingdom 749658-041 Keyboard for use in Germany 749658-051 Keyboard for use in France 749658-061 Keyboard for use in Italy 749658-071 Keyboard for use in Spain 749658-131 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 35
Spare part number 755530-031 755530-061 755530-081 755530-111 755530-201 755530-291 755530-AA1 755530-AB1 755530-AD1 755530-AR1 755530-BB1 755530-D61 759873-001 759873-501 759873-601 759874-001 759874-501 759874-601 759875-001 759875-501 759875-601 759876-001 759876-501 759876-601 759877-001 759877- - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 36
Spare part number 759878-501 759878-601 759879-001 759879-501 759879-601 759880-001 759881-001 759981-001 760958-001 760959-001 760960-001 760961-001 760962-001 760963-001 760964-001 760965-001 760966-001 760967-001 760968-001 760968-501 760968-601 760969-001 760969-501 760969-601 760970-001 760970- - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 37
Spare part number 764103-001 764103-501 764103-601 764104-001 764104-501 764104-601 764105-001 764105-501 764105-601 764106-001 764106-501 764106-601 764107-001 764107-501 764107-601 764108-001 764108-501 764108-601 764109-001 764109-501 764109-601 764110-001 Description System board with Intel - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 38
Spare part number 764110-501 764110-601 764111-001 764111-501 764111-601 764876-001 764877-001 764888-001 765444-001 765444-501 765444-601 767537-001 767538-001 767539-001 768276-001 774163-001 774164-001 774166-001 775079-001 775080-001 775081-001 775082-001 775083-001 775084-001 775085-001 775086- - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 39
Spare part number 775393-001 775393-501 775393-601 775394-001 775394-501 775394-601 775395-001 775395-501 775395-601 775396-001 775396-501 775396-601 776506-001 778186-005 778190-005 778192-005 779336-001 779411-001 779467-001 779467-501 779467-601 779468-001 779468-501 779468-601 Description - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 40
Spare part number 779469-001 779469-501 779469-601 779470-001 779470-501 779470-601 779471-001 779471-501 779471-601 781623-001 784567-001 784567-501 784567-601 788287-001 788287-501 788287-601 788288-001 788288-501 788288-601 788289-001 788289-501 788289-601 Description System board with Intel - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 41
Spare part number 788290-001 788290-501 788290-601 788291-001 788291-501 788291-601 789106-001 789106-501 789106-601 789107-001 789107-501 789107-601 789108-001 789108-501 789108-601 790668-001 790668-501 790668-601 790669-001 790669-501 790669-601 790670-001 Description System board with Intel - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 42
Spare part number 790670-501 790670-601 790671-001 790671-501 790671-601 790672-001 790672-501 790672-601 790673-001 790673-501 790673-601 790674-001 790674-501 790674-601 790675-001 790675-501 790675-601 792302-001 792302-501 792302-601 795814-001 795814-501 Description System board with Intel - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 43
Spare part number 795814-601 795815-001 795815-501 795815-601 801859-001 801859-501 801859-601 801860-001 801860-501 801860-601 801861-001 801861-501 801861-601 801862-001 801862-501 801862-601 Description System board with Intel Core i7-5500U processor and 2 GB of discrete graphics memory for use - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 44
36 Chapter 3 Illustrated parts catalog - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 45
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 46
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 47
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 48
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 49
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 5 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 50
3. Remove the battery from the computer (3). 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 51
Optical drive Description DVD+/-RW Double-Layer SuperMulti Drive Spare part number 750636-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 52
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 53
Keyboard Description Keyboard for use in the United States Keyboard for use in the United Kingdom Keyboard for use in Germany Keyboard for use in France Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 54
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41). To remove the keyboard: 1. Position the computer upside down with the front toward you. 2. Remove the - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 55
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 47 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 56
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 57
.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 58
to the display, and then remove the module enough to access the cable connection on the module (1). 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 59
c. Disconnect the cable (2) from the module. 5. To remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 60
cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 61
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Top cover for use in black HP 15 models (includes touchpad) Top cover for use in purple HP 15 models (includes touchpad) Top cover for use in black HP 15 models (includes touchpad) Top cover for use in red HP 15 models ( - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 62
with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 63
7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 55 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 64
through the hole in top cover (3). Reverse this procedure to install the power button board and cable. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 65
TouchPad button board Description TouchPad button board (includes bracket) Spare part number 749651-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 66
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 67
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description 1-TB, 5400-rpm, 2.5-inch 750 GB, 5400 rpm, 2.5 inch 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 778192-005 778190-005 778186-005 749648-001 Before removing the hard drive, follow - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 68
hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 69
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 70
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 71
Fan NOTE: The fan spare part kit includes replacement thermal materials. Description Fan Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 72
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 73
Power connector cable Description Power connector cable Spare part number 749647-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 74
-xxx 788290-xxx 760969-xxx 759874-xxx 759873-xxx 765444-xxx 775393-xxx 775394-xxx 759875-xxx 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 75
Description ● Intel Core i3-4010U processor and 1 GB of discrete graphics ● Intel Core i3-4010U processor and 2 GB of discrete graphics ● Intel Core i3-4030U processor and UMA graphics ● Intel Core i3-4030U processor and 1 GB of discrete graphics ● Intel Core i3-4030U processor and 2 GB of discrete - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 76
cable (4): Display cable 2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 77
3. Lift the right side of the system board (1), and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure (2). NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board. 4. Flip the system board upside - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 78
board to the base enclosure. 5. Remove the USB board (4). Reverse this procedure to install the USB board. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 79
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 749653-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 80
. 2. Loosen the screws on the heat sink (1) that secure the heat sink assembly to the system board. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 81
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: Component replacement procedures 73 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 82
the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 83
RTC battery Description RTC battery Spare part number 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 84
(2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 85
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 86
the display panel cable (1) from the system board. 2. Remove the display panel cable from its routing path (2). 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 87
3. Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 88
the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 89
NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of the display panel, release the adhesive strip (2) - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 90
antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 91
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 92
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 93
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 94
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 95
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 96
88 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 97
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 98
Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 99
any device, cable, or cord. 1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 100
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Dowload link, and then select Run. Option 2: Support and Drivers pages-Provides downloads for a specific product for earlier and later versions - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 101
9 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 25.9 cm 10.2 in Width 37.8 cm 14.88 in Height 2.53 cm 1.00 in Weight 3 cell battery 4 cell battery 2190 g 2230 g 4.83 lb 4.92 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 102
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance (W, - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 103
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 95 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 104
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 105
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 106
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 107
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 108
f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 109
a reasonably current backup. Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 110
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To : Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore the computer from the partition by restarting the computer - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 111
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 112
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 113
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 114
106 Chapter 12 Power cord set requirements - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 115
contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 116
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 117
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 118
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 110 Chapter 13 Recycling - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 119
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 120
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 112 Chapter 13 Recycling - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 121
, 90 Bluetooth label 14 boot order changing HP Recovery Manager 100 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C cables, service considerations 37 caps lock light, identifying 9 chipset, product description 1 components bottom 12 display 5 front side 6 left side 7 right side 6 top - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 122
87, 92 using 86 HP Recovery Manager correcting boot problems 100 starting 99 HP Recovery media creating 97 recovery 100 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 23 legacy support, USB 89 lights AC adapter - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 123
power requirements 3 processors 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 product name and number, computer 13 R recovery 101 discs 97, 100 HP Recovery Manager 99 media 100 options 98 starting 99 supported discs 97 system 99 USB flash drive 100 using HP Recovery - Compaq 15-s100 | 15 Notebook PC 15 TouchSmart Notebook PC 15 Notebook PC 15 Touc - Page 124
116 Index
HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Maintenance and Service Guide