Compaq 157770-001 HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905,
Compaq 157770-001 - DAT Drive 20/40 Tape Manual
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- Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 1
HP StorageWorks DAT SAS Tape Drives User Guide Part number: DW092-90905 Second edition: September 2009 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 3
Contents About this guide 9 Intended audience ...9 Related documentation ...9 Document conventions and symbols 9 HP technical support ...10 Registering your tape drive ...10 Subscription service ...11 HP websites ...11 Documentation feedback ...11 1 Before you start 13 HP StorageWorks DAT models - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 4
controller and replace existing SAS cable ....... 49 Reboot the server ...55 5 Verify installation 57 6 Operating your tape drive 59 Front panel, DAT 320 tape drives 59 drive 64 7 Use the correct media 65 Data cartridges ...65 HP StorageWorks DAT 320 and DAT 160 tape drives and cartridges 65 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 5
HP Library & Tape Tools ...75 Installing L&TT ...75 Running L&TT ...75 Troubleshooting with Library & Tape Tools 76 Performance Assessment Tools ...77 Optimizing performance ...77 10 Troubleshooting 79 General Procedure ...79 Problems with cartridges ...80 The cartridge is jammed ...81 The drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 6
DAT 320 tape drive 13 2 Front view of HP StorageWorks DAT 160 tape drive 14 3 Supplied cable ...22 4 Selecting the correct cabling option for an internal tape drive 23 5 Attaching mounting screws 25 6 Installing tape drive 26 7 Supplied cable ...27 8 Connecting cables to the dedicated - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 7
54 35 Connecting the cables to the DAT 160 tape drive 54 36 Front panel, HP StorageWorks DAT 320 external drive 59 37 Front panel, HP StorageWorks DAT 160 external drive 60 38 Inserting an 8 mm cartridge into an HP StorageWorks DAT 320 external drive 63 39 Ejecting a DAT 320 cartridge from an - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 8
Tables 1 Document conventions 9 2 Cabling options with the SAS internal tape drive 15 3 Cabling options with the SAS external tape drive 15 4 Power requirements for SAS tape drives 16 5 Cables for the SAS internal tape drive 22 6 Cables for the SAS external tape drive 40 7 LED sequences, DAT - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 9
here' poster for an overview of the installation information in this guide (available in English, French, German and Japanese) You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Tape Storage - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 10
. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • Product - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 11
to complete, the better HP can meet your needs. Subscription service HP recommends that you register HP websites: • http://www.hp.com • http://www.hp.com/go/storage • http://www.hp.com/service_locator • http://www.hp.com/support/manuals • http://www.hp.com/support/downloads Documentation feedback HP - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 12
12 About this guide - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 13
StorageWorks Tape CD-ROM" on page 16 HP StorageWorks DAT models This guide describes how to install and operate the following HP StorageWorks DAT SAS tape drive models: • HP StorageWorks DAT 320 • HP StorageWorks DAT 160 For a detailed product specification, please refer to our World Wide Web site - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 14
to http://www.hp.com/go/connect for supported cabling options and a selection guide BEFORE installing your tape drive. The recommended and simplest way of connecting a tape drive to your HP or non-HP SAS server, is to purchase and install one of the supported HBAs, see https://www.hp.com/go/connect - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 15
installation) To an internal Mini-SAS connector To an internal Infiniband-style connector Cable required HP Mini-SAS cable (Part number AP747A) HP Mini-SAS cable (Part number AP747A) HP and power cables" on page 26 for detailed instructions on connecting the SAS cable. External drives External - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 16
your hard disk drive bays. For detailed instructions on connecting the external SAS tape drive, see "Installing an external DAT SAS tape drive" on Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation. It - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 17
• Install your product, which includes access to drivers, and performance information and tools • Learn about your product • Register your product • Buy media online • Troubleshoot with HP Library & Tape Tools DAT SAS Tape Drives 17 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 18
18 Before you start - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 19
's documentation or web site before installing this driver. The CD-ROM contains a driver install package for the supported Microsoft Windows operating systems, see http://www.hp.com/go/connect. If you prefer to use Windows Device Manager to install the tape drivers manually, you will find them in - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 20
. It is important to install any recommended upgrades. NOTE: Native backup applications, such as Windows Backup,are compatible with DAT tape drives, but are not recommended because they do not support the full features of the tape drive and may cause performance problems. If using this application - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 21
time of installation. Cable purchasing and installation decisions require a clear understanding of your server's current SAS configuration. See http://www.hp.com/go/connect for supported cabling options for your combination of server and tape drive and a selection guide BEFORE you install your tape - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 22
the tape drive is suitable for connecting to a dedicated HBA. An alternative option for HP ProLiant servers is to connect to the server's SAS controller. • If the host SAS unacceptable, you must purchase and install a separate, supported HBA for the tape drive with appropriate cable. See http://www - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 23
slot for addition of dedicated HBA? No Host HBA Yes supports tape drive? No Yes Install new HBA OPTION 1 (Recommended) Connect to dedicated HBA industry-standard, 5¼-inch, half-height bay in which to install the HP StorageWorks DAT tape drive. Different models of server require different - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 24
bare metal part of the drive before installing it. 1. Refer to your server documentation for detailed instructions and assemble the necessary tools and materials . For more details about mounting hardware refer also to: http://www.hp.com/go/connect. NOTE: Some servers use non-standard mounting rails - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 25
disconnected power from the server and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it. NOTE: If cable access for the tape drive bay is awkward, it may be easier to access power and other connections if the tape - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 26
Figure 6 Installing tape drive . If your server does not use mounting hardware, check that the holes in the chassis are aligned with you have the correct SAS cable" on page 21 for information about selecting the correct cable for your server configuration. 26 Installing an internal DAT tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 27
Supported cable configurations The internal tape drive may be installed in one of three configurations: • Connect to a dedicated HBA. If necessary, install if you follow the wrong installation instructions when connecting to the host SAS controller. Always refer to http://www.hp.com/go/connect to - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 28
remove the tie wrap and cover on the spare connector. 1. If necessary, install a new HBA. Follow the instructions supplied with the HBA to install it and its driver. 2. Connect the SAS cable to the dedicated HBA. 1. Supplied HP Mini-SAS cable 4. Dedicated HBA 2. Connect SAS cable to dedicated HBA - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 29
2: Connect cable to spare port on host SAS controller The following instructions apply to some HP ProLiant servers. They are valid ONLY IF the host SAS controller on your server has a spare SAS connector. IMPORTANT: This installation uses the HP SAS split cable to connect to an internal port on the - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 30
-style connector, you must purchase a separate cable. Always refer to http://www.hp.com/go/connectBEFORE installing your tape drive to check that this configuration is supported and which cable you require. 1. Connect the appropriate HP mini-SAS or Infiniband cable to the spare SAS port on the host - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 31
. 4. Now go to "Secure the drive" on page 36. Option 3: Connect cable to port on host SAS controller and replace existing SAS cable The following instructions are valid for some HP ProLiant servers, but ONLY IF recommended as an option on http://www - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 32
for server-specific cabling instructions. 3. If http://www.hp.com/go/ install an additional HBA, see http://www.hp.com/go/connect for supported products. Go to "Option 1: Connect to a new HBA (some HP ProLiant servers and all non-HP servers)" on page 28 for further instructions. 32 Installing - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 33
4. Remove the existing SAS cable. 1. Host SAS controller (HBA) 2. Cable to be removed Figure 14 Removing the existing SAS cable . 3. Rear of server 4. Front of server DAT SAS Tape Drives 33 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 34
Infiniband cable to the host SAS controller, as shown below. Figure 15 Cable routing with replacement HP mini-SAS or Infiniband cable . 1. Replacement cable 4. SAS connector to tape drive 2. Connect bay (remove tie wrap and dust cover on supplied cable) 34 Installing an internal DAT tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 35
of the disk bay to show that it is disconnected. An appropriate sticker is provided with the DAT 160 tape drive. NOTE: If you subsequently install a hard disk in this bay, it will not work. This does not mean there is a fault with either the disk or the server. 8. Now go - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 36
19 Securing drive example 2, no mounting hardware used . 2. Ensure blanking plates are in place over empty bays and replace the cover on the server. 36 Installing an internal DAT tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 37
any error or unexpected messages go back and check the SAS cabling carefully. • Have you installed/replaced the SAS cable correctly? • Have you reconnected all devices securely? If this does not resolve the problem, refer to "Troubleshooting" on page 79 for further guidelines. DAT SAS Tape Drives 37 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 38
38 Installing an internal DAT tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 39
tape drive. Make sure you have the correct cable The recommended and simplest way of connecting a tape drive to your HP or non-HP SAS server is to purchase and install one of the supported HBAs. A cable is supplied with the tape drive to connect to a dedicated HBA. The supplied cable may also be - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 40
meter), 518885-002 (4 meter) See http://www.hp.com/go/connect for supported cabling options for your combination of server and tape drive and a selection guide. Remember you need to address three questions if to one hard disk drive bay affect it? 40 Installing an external SAS tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 41
tape drive . Connecting the tape drive to an external SAS port, Option 1 The following instructions are valid ONLY for non-HP or HP ProLiant servers with an HBA that supports external SAS ports. This installation does not modify your existing SAS configuration and does not require you to remove the - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 42
Figure 21 Supplied SAS external cable (connect to external port) . 1. Power off the server. If installing a new HBA, follow the instructions supplied with the HBA to install it and its driver. 2. Connect the SAS cable to the external SAS connector on the new HBA. 1. SAS connector on server ( - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 43
3. Connect the SAS cable to the tape drive. Attach the supplied power cord to the tape drive and the mains power outlet. 1. SAS connector 2. Power cord 3. Power on/off button Figure 23 Connecting the cables to the DAT 320 tape drive . 1. SAS connector 2. Power cord 3. Power on/off switch - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 44
server cover if your server has an external SAS port. Go to "Connecting the tape drive to an external SAS port" on page 41 for instructions on installing in non-HP servers and in HP ProLiant servers with an HBA that supports external ports. 44 Installing an external SAS tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 45
port IMPORTANT: This section describes how to install the tape drive on HP ProLiant and non-HP SAS servers. You may damage your server configuration, if you follow the wrong installation instructions. Use the section titles to ensure the instructions are valid for your cabling configuration option - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 46
part of the chassis. Similarly, touch a bare metal part of the drive before installing it. 1. Power off the server. Remove a blank PCI slot cover on the to the spare SAS port, on the host SAS controller. 1. Appropriate HP Infiniband or mini-SAS split cable 3. Unused connector on SAS cable 2. - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 47
4. Make sure the blanking plate is secure on the rear panel and replace the cover on the server. Figure 27 Securing the blanking plate . IMPORTANT: On some servers, even those with latch-mounted arrangements, it is necessary to use the supplied screw to secure the blanking plate. 5. Connect the - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 48
3. Power on/off switch Figure 29 Connecting the cables to the DAT 160 tape drive . 7. Now go to "Reboot the server" on page 55. 48 Installing an external SAS tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 49
hp.com/go/connect BEFORE installing your tape drive. The following instructions are valid for some HP ProLiant servers, but ONLY IF recommended as an option on http://www.hp.com/go/connect. This installation server documentation for server-specific cabling instructions. CAUTION: Static electricity - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 50
cover on the rear panel of the server. This must be wide enough to accommodate the external tape drive connector on the SAS cable. 50 Installing an external SAS tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 51
5. Feed the external tape drive connector and cable through the empty slot from the inside of the server. 1. Appropriate HP Infiniband or mini-SAS split cable with attached blanking plate 4. internal connector for SAS HBA 2. empty slot 5. internal connector for disk bay 3. external connector - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 52
or Mini-SAS cable 3. Connect replacement SAS cable to disk bays 2. Connect replacement SAS cable to host SAS HBA Figure 32 SAS cable routing . 52 Installing an external SAS tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 53
7. Make sure the blanking plate is secure on the rear panel and replace the cover on the server. Figure 33 Securing the blanking plate . IMPORTANT: On some servers, even those with latch-mounted arrangements, it is necessary to use the supplied screw to secure the blanking plate. 8. Connect the - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 54
the DAT 320 tape drive . 1. SAS connector 2. Power cord 3. Power on/off switch Figure 35 Connecting the cables to the DAT 160 tape drive . 54 Installing an external SAS tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 55
any error or unexpected messages go back and check the SAS cabling carefully. • Have you installed/replaced the SAS cable correctly? • Have you reconnected all devices securely? If this does not resolve the problem, refer to "Troubleshooting" on page 79 for further guidelines. DAT SAS Tape Drives 55 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 56
56 Installing an external SAS tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 57
. See also "Diagnostic Tools and Performance" on page 75 for more information about HP Library & Tape Tools, HP's free diagnostics and troubleshooting software. If you encounter a problem during this verification procedure, turn to "Troubleshooting" on page 79 for help in diagnosing and fixing the - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 58
58 Verify installation - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 59
1. cartridge slot 2. power button and LED (external drives only) 3. clean LED 4. tape LED 5. drive LED 6. encrypt LED 7. ready LED 8. eject button Figure 36 Front panel, HP StorageWorks DAT 320 external drive . DAT SAS Tape Drives 59 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 60
4. tape LED 5. drive LED 6. ready LED 7. eject button Figure 37 Front panel, HP StorageWorks DAT 160 external drive . LED sequences, DAT 320 and DAT 160 tape drives The and there is still a problem, power cycle or reset the drive. If it still fails, call for service. 60 Operating your tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 61
Load the DDS cleaning cartridge. See "Cleaning cartridges" on page 69 for supported cartridges and instructions. If the Clean LED is still flashing when you load a new or known good data cartridge after cleaning, call for service. Ready and Clean FLASH. Cleaning is in progress. None. The cleaning - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 62
error.The Drive and Encryption LEDS flash simultaneously. n/c means there is no change from the normal LED specification. NOTE: The Encryption LED only functions if you are using backup software that supports hardware encryption and this feature is enabled in the backup application. See http://www - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 63
load sequence. NOTE: The illustration shows an 8 mm cartridge. These cartridges are thicker than earlier-format DDS cartridges and can only be used with HP StorageWorks DAT 320 and DAT 160 tape drives. See "Data cartridges" on page 65 for more information about tape drive and cartridge compatibility - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 64
1. Press the Eject button on the front panel. 1. eject button Figure 39 Ejecting a DAT 320 cartridge from an HP StorageWorks DAT 320 external drive . 2. The drive completes any task it is currently performing, winds the tape to the beginning, and ejects the cartridge. The - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 65
• "Handling cartridges" on page 70 • "Getting the most out of cartridges and drives" on page 70 Data cartridges HP StorageWorks DAT 320 and DAT 160 tape drives and cartridges HP DAT 320 and HP DAT 160 tape cartridges are thicker than earlier formats; they will not fit into earlier tape drive models - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 66
Table 9 Data cartridge compatibility DDS-2 DDS-3 DDS-4 DAT 72 DAT 160 HP StorageWorks DAT 320 not supported not supported not supported not supported read/write C8011A HP StorageWorks DAT 160 not supported not supported read/write C5718A read/write C8010A read/write 160 GB* C8011A - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 67
Backup applications that support encryption will generate a key for you or allow you to enter a key manually. NOTE: supplied with the tape drive provides this support. See http://www.hp.com/go/connect for an up-to- even data recovery services will be able to recover encrypted data without the key! - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 68
can read DAT 160 GB media and write DAT 160 GB media, but hardware encryption is not supported on these formats. Where can I get more information? For detailed instructions about enabling encryption please refer to the documentation supplied with your backup application. This will also highlight - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 69
model Cleaning cartridge required HP StorageWorks DAT 320 tape drives HP StorageWorks DAT 160 tape drives All other HP StorageWorks DAT tape tape heads. A cleaning cartridge can only be used 50 times or as instructed on the cartridge packaging. Always place a check mark in a box each time you - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 70
the tape media. • Do not attempt to clean the tape path or tape guides inside the cartridge. • Do not leave cartridges in excessively dry or humid mostly the matching media type (DAT 320 media for HP StorageWorks DAT 320, DAT 160 media for HP StorageWorks DAT 160). • Use media for the recommended - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 71
hp.com/go/connect. For more specific information concerning the benefits of OBDR and the latest new features please refer to our World Wide Web site http://www.hp.com/go/obdr. If your system does not support HP Refer to your system BIOS manual for further details.) 2. It returns to normal tape drive mode - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 72
that support one-button disaster recovery and methods of operating OBDR will vary between different software companies. Check our World Wide Web site (http://www.hp.com/go/obdr) for the latest information about software compatibility, firmware upgrades and troubleshooting before you use HP OBDR - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 73
For more information and specific instructions please refer to our World Wide Web site at http:// www.hp.com/go/obdr. 3. Follow the on-screen instructions to set up the site (http://www.hp.com/go/obdr) and do a search on OBDR for detailed troubleshooting information. DAT SAS Tape Drives 73 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 74
74 Using HP OBDR - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 75
with your product or as a free download from the HP web site. It is supported on nearly all major operating systems. See http:// www.hp.com/support/tapetools for compatibility information, updates and the latest version of the tool. Installing L&TT The download version is preferred as it is the - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 76
troubleshooting. These are available from the toolbar across the top of the screen. Please refer to the Library & Tape Tools user guide for detailed instructions a different tape if issues are found. The support ticket can be sent to HP Support for further analysis. • Run the performance tests: - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 77
tools are located online at http://www.hp.com/support/pat along with a complete guide to understanding the performance needs of your contacting HP Support at http://www.hp.com/support. • Have you installed the correct device drivers for your operating system and backup application? See "Install - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 78
78 Diagnostic Tools and Performance - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 79
troubleshooting guide at http:// www.hp.com/go/support for comprehensive troubleshooting information. General Procedure If a problem occurs, the first step is to try to establish whether the problem limits. 6. Are appropriate drivers and application software installed on the host? Are you using new - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 80
DAT 160 drives. NOTE: When using the NT backup application with HP StorageWorks DAT 160 or DAT 320 tape drives, the user must installed? The problem could lie with the host or the software. Consult the computer's operating manuals, the software manual, or seek help from a service Troubleshooting - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 81
Web site for more detailed troubleshooting information: http://www.hp.com/ support. NOTE: When using the NT backup application with HP StorageWorks DAT 160 or still jammed, the tape drive has failed. Contact customer service at http:// www.hp.com/support. The drive will not accept the cartridge (or - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 82
82 Troubleshooting - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 83
request HP to install the replacement tape drive, you will be charged for the travel and labor costs of this service. To . 7. Return the faulty drive to your local HP Service Center. Instructions on where to return faulty drives will be shipped instructions in this User Guide. DAT SAS Tape Drives 83 - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 84
84 Replacing an internal tape drive - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 85
backup software encryption, 20 supported, 20 buttons Unload, , 81 loading, 63 not accepted, 81 power off, 64 problems, 79 removing, 64 unloading, 63 write protecting, 68 CD- DAT tape drive front view, 13 LEDs, 60 loading, 63 models supported, 13 power on, 60 powering off, 64 unloading, 63 diagnostic - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 86
HP technical support, 10 HP OBDR See OBDR hpdat, 19 I inserting cartridges, 63 installation, 79 problems, 79 troubleshooting, 79 verifying, 57 installing drivers, 19 internal drive, 21 installing external reboot server, 55 installing supported, supported, 14 operation drives, 59, 60 troubleshooting - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 87
, 83 S software troubleshooting, 80 Subscriber's Choice, HP, 11 supported operating systems, 14 symbols in text, 10 T technical support HP, 10 service locator website, 11 text symbols, 10 troubleshooting cartridge ejected, 81 cartridges, 79 general, 80 general procedure, 79 installation, 79 jammed - Compaq 157770-001 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 88
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HP StorageWorks
DAT SAS Tape Drives
User Guide
Part number: DW092-90905
Second edition: September 2009