Compaq 157770-002 HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905,
Compaq 157770-002 - HP StorageWorks Tape Drive Manual
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- Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 1
HP StorageWorks DAT SAS Tape Drives User Guide Part number: DW092-90905 Second edition: September 2009 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 3
Contents About this guide 9 Intended audience ...9 Related documentation ...9 Document conventions and symbols 9 HP technical support ...10 Registering your tape drive ...10 Subscription service ...11 HP websites ...11 Documentation feedback ...11 1 Before you start 13 HP StorageWorks DAT models - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 4
4 Installing an external SAS tape drive 39 Make sure you have the correct cable 39 Connecting the tape drive to an external SAS port, Option 1 41 Connecting to an internal SAS port, Options 2 and 3 44 PCI slots ...44 Remove server cover ...44 Connect SAS cable to internal SAS port 45 Option 2: - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 5
with Library & Tape Tools 76 Performance Assessment Tools ...77 Optimizing performance ...77 10 Troubleshooting 79 General Procedure ...79 Problems with cartridges ...80 The cartridge is jammed ...81 The drive will not accept the cartridge (or ejects it immediately 81 11 Replacing an - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 6
Figures 1 Front view of HP StorageWorks DAT 320 tape drive 13 2 Front view of HP StorageWorks DAT 160 tape drive 14 3 Supplied cable ...22 4 Selecting the correct cabling option for an internal tape drive 23 5 Attaching mounting screws 25 6 Installing tape drive 26 7 Supplied cable ...27 8 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 7
33 Securing the blanking plate 53 34 Connecting the cables to the DAT 320 tape drive 54 35 Connecting the cables to the DAT 160 tape drive 54 36 Front panel, HP StorageWorks DAT 320 external drive 59 37 Front panel, HP StorageWorks DAT 160 external drive 60 38 Inserting an 8 mm cartridge into - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 8
Tables 1 Document conventions 9 2 Cabling options with the SAS internal tape drive 15 3 Cabling options with the SAS external tape drive 15 4 Power requirements for SAS tape drives 16 5 Cables for the SAS internal tape drive 22 6 Cables for the SAS external tape drive 40 7 LED sequences, DAT - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 9
Troubleshooting the HP StorageWorks DAT tape drive Intended audience This guide guide (available in English, French, German and Japanese) You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals File and directory names • System output - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 10
or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting register your product on the following website: http://www.register.hp.com 10 About this guide - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 11
able to complete, the better HP can meet your needs. Subscription service HP recommends that you register your product at the Subscriber's Choice www.hp.com/service_locator • http://www.hp.com/support/manuals • http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback. To - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 12
12 About this guide - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 13
HP StorageWorks DAT models" on page 13 • "Which operating systems are supported?" on page 14 • "Supplied cables" on page 14 • "Using the HP StorageWorks Tape CD-ROM" on page 16 HP StorageWorks DAT models This guide describes how to install and operate the following HP StorageWorks DAT SAS tape drive - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 14
decisions require a clear understanding of your server's current SAS configuration. Always refer to http://www.hp.com/go/connect for supported cabling options and a selection guide BEFORE installing your tape drive. The recommended and simplest way of connecting a tape drive to your HP or non-HP - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 15
Part number AP747A) HP Mini-SAS cable (Part number AP747A) HP SAS Infiniband split cable (Part number 406594-002) CAUTION: HP SAS cables contain four data paths, which normally support and power cables" on page 26 for detailed instructions on connecting the SAS cable. External drives External tape - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 16
data paths, which normally support up to four hard disks the use of one of your hard disk drive bays. For detailed instructions on connecting the external SAS tape drive, see "Installing an external in this guide, and to verify and troubleshoot performance after installation. It helps you to: - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 17
• Install your product, which includes access to drivers, and performance information and tools • Learn about your product • Register your product • Buy media online • Troubleshoot with HP Library & Tape Tools DAT SAS Tape Drives 17 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 18
18 Before you start - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 19
StorageWorks CD-ROM or on the HP Support web site. However, certain software Device Manager to install the tape drivers manually, you will find them in the and rebooted, as described in this guide, the tape drive will be detected instructions to search for the required on the CD-ROM. DAT SAS - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 20
applications, such as Windows Backup,are compatible with DAT tape drives, but are not recommended because they do not support the full features of the tape drive and may cause performance problems. If using this application, the user must always choose 4 mm even when using 8 mm tape with an HP - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 21
and installation decisions require a clear understanding of your server's current SAS configuration. See http://www.hp.com/go/connect for supported cabling options for your combination of server and tape drive and a selection guide BEFORE you install your tape drive. DAT SAS Tape Drives 21 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 22
an internal Mini-SAS connector Cable required HP SAS cable (Part number AP747A) HP SAS Infiniband split cable (Part number 406594-002) HP Mini-SAS split cable (Part number AP747A) CAUTION: HP SAS cables contain four data paths, which normally support up to four hard disks. When used to connect to - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 23
? No Server has spare Yes PCI slot for addition of dedicated HBA? No Host HBA Yes supports tape drive? No Yes Install new HBA OPTION 1 (Recommended) Connect to dedicated HBA Yes Host HB has Yes spare SAS port? No Need to No - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 24
power from the server and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it. 1. Refer to your server documentation for detailed instructions and assemble the necessary tools and materials. 2. Perform a normal system - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 25
if one is available. If not, after you have disconnected power from the server and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it. NOTE: If cable access for the tape drive bay is awkward, it may be easier to - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 26
Figure 6 Installing tape drive . If your server does not use mounting hardware, check that the holes in the chassis are aligned with the holes in the side of the tape drive. Do not secure the drive at this point because you may have to move the drive to get the cables into place. Connect SAS and - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 27
wrap 6. Cover on unused SAS connector Figure 7 Supplied cable . Supported cable configurations The internal tape drive may be installed in one of may damage your server configuration, if you follow the wrong installation instructions when connecting to the host SAS controller. Always refer to http - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 28
the second branch is not required. Do NOT remove the tie wrap and cover on the spare connector. 1. If necessary, install a new HBA. Follow the instructions supplied with the HBA to install it and its driver. 2. Connect the SAS cable to the dedicated HBA. 1. Supplied HP Mini-SAS cable 4. Dedicated - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 29
drive 2. Power connector 4. Now go to "Secure the drive" on page 36. Option 2: Connect cable to spare port on host SAS controller The following instructions apply to some HP ProLiant servers. They are valid ONLY IF the host SAS controller on your server has a spare SAS connector. IMPORTANT: This - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 30
, you must purchase a separate cable. Always refer to http://www.hp.com/go/connectBEFORE installing your tape drive to check that this configuration is supported and which cable you require. 1. Connect the appropriate HP mini-SAS or Infiniband cable to the spare SAS port on the host SAS controller - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 31
. 4. Now go to "Secure the drive" on page 36. Option 3: Connect cable to port on host SAS controller and replace existing SAS cable The following instructions are valid for some HP ProLiant servers, but ONLY IF recommended as an option on http://www.hp.com/go/connect. DAT SAS Tape Drives - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 32
go/connectBEFORE installing your tape drive to check that this configuration is supported and which cable you require. 1. Remove the tie wrap and the cable. Always refer to your server documentation for server-specific cabling instructions. 3. If http://www.hp.com/go/connect advises that you will - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 33
4. Remove the existing SAS cable. 1. Host SAS controller (HBA) 2. Cable to be removed Figure 14 Removing the existing SAS cable . 3. Rear of server 4. Front of server DAT SAS Tape Drives 33 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 34
5. Connect the replacement HP mini-SAS or Infiniband cable to the host SAS controller, as shown below. Figure 15 Cable routing with replacement HP mini-SAS or Infiniband cable . 1. Replacement cable 4. SAS connector to tape drive 2. Connect replacement split SAS cable to host HBA 5. Power - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 35
6. Connect the SAS data cable to the tape drive, as illustrated below. Connect a spare power cable from the server's internal power supply to the power connector on the SAS data cable. Figure 16 Connecting cables to the DAT 320 tape drive . 1. SAS connector to tape drive 2. Power connector Figure - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 36
Secure the drive 1. Secure the drive, as described in your server documentation. The following diagrams are examples only. 1. plastic rail 2. server latch, push down to lock the tape drive into position Figure 18 Securing drive example 1, mounting hardware used . 1. M3 screws, supplied with tape - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 37
check the SAS cabling carefully. • Have you installed/replaced the SAS cable correctly? • Have you reconnected all devices securely? If this does not resolve the problem, refer to "Troubleshooting" on page 79 for further guidelines. DAT SAS Tape Drives 37 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 38
38 Installing an internal DAT tape drive - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 39
The recommended and simplest way of connecting a tape drive to your HP or non-HP SAS server is to purchase and install one of the supported HBAs. A cable is supplied with the tape drive to connect to a dedicated HBA. The supplied cable may also be used to connect to an active - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 40
-SAS connector HP SAS Mini-SAS internal cable: 518885-001 (2 meter), 518885-002 (4 meter) See http://www.hp.com/go/connect for supported cabling options for your combination of server and tape drive and a selection guide. Remember you need to address three questions if connecting to the host SAS - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 41
an external tape drive . Connecting the tape drive to an external SAS port, Option 1 The following instructions are valid ONLY for non-HP or HP ProLiant servers with an HBA that supports external SAS ports. This installation does not modify your existing SAS configuration and does not require you - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 42
Figure 21 Supplied SAS external cable (connect to external port) . 1. Power off the server. If installing a new HBA, follow the instructions supplied with the HBA to install it and its driver. 2. Connect the SAS cable to the external SAS connector on the new HBA. 1. SAS connector - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 43
3. Connect the SAS cable to the tape drive. Attach the supplied power cord to the tape drive and the mains power outlet. 1. SAS connector 2. Power cord 3. Power on/off button Figure 23 Connecting the cables to the DAT 320 tape drive . 1. SAS connector 2. Power cord 3. Power on/off switch - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 44
latest information about HBAs and cables. Remove server cover IMPORTANT: These instructions apply ONLY to HP ProLiant servers with SAS controllers or HBAs that on page 41 for instructions on installing in non-HP servers and in HP ProLiant servers with an HBA that supports external ports. 44 Installing - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 45
HBA. It requires a spare PCI slot to accommodate the cable supplied with the tape drive. It does not modify your existing SAS configuration. NOTE: These instructions are also valid IF you have installed a new HBA and it has ONLY internal SAS connectors. Install the new HBA and its driver before you - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 46
if one is available. If not, after you have disconnected power from the server and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it. 1. Power off the server. Remove a blank PCI slot cover on the rear panel of the - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 47
4. Make sure the blanking plate is secure on the rear panel and replace the cover on the server. Figure 27 Securing the blanking plate . IMPORTANT: On some servers, even those with latch-mounted arrangements, it is necessary to use the supplied screw to secure the blanking plate. 5. Connect the - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 48
6. Plug the supplied power cord securely into the socket on the rear panel of the drive and plug the other end of the power cord into the power outlet. 1. SAS connector 2. Power cord 3. Power on/off button Figure 28 Connecting the cables to the DAT 320 tape drive . 1. SAS connector 2. Power cord - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 49
com/go/connect BEFORE installing your tape drive. The following instructions are valid for some HP ProLiant servers, but ONLY removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it. 1. supported products. DAT SAS Tape Drives 49 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 50
3. Remove the existing SAS cable. 1. Host SAS controller (HBA) 2. Cable to be removed 3. Rear of server 4. Front of server Figure 30 Removing existing SAS cable . 4. Remove a blank PCI slot cover on the rear panel of the server. This must be wide enough to accommodate the external tape drive - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 51
5. Feed the external tape drive connector and cable through the empty slot from the inside of the server. 1. Appropriate HP Infiniband or mini-SAS split cable with attached blanking plate 4. internal connector for SAS HBA 2. empty slot 5. internal connector for disk bay 3. external connector - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 52
6. Connect the replacement cable to the host SAS controller and attach the other end to the connector for the highest-numbered disk bays. SAS Cable 1. Replacement Infiniband or Mini-SAS cable 3. Connect replacement SAS cable to disk bays 2. Connect replacement SAS cable to host SAS HBA Figure - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 53
7. Make sure the blanking plate is secure on the rear panel and replace the cover on the server. Figure 33 Securing the blanking plate . IMPORTANT: On some servers, even those with latch-mounted arrangements, it is necessary to use the supplied screw to secure the blanking plate. 8. Connect the - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 54
9. Plug the supplied power cord securely into the socket on the rear panel of the drive and plug the other end of the power cord into the power outlet. 1. SAS connector 2. Power cord 3. Power on/off button Figure 34 Connecting the cables to the DAT 320 tape drive . 1. SAS connector 2. Power cord - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 55
check the SAS cabling carefully. • Have you installed/replaced the SAS cable correctly? • Have you reconnected all devices securely? If this does not resolve the problem, refer to "Troubleshooting" on page 79 for further guidelines. DAT SAS Tape Drives 55 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 56
56 Installing an external SAS tape drive - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 57
information about HP Library & Tape Tools, HP's free diagnostics and troubleshooting software. If you encounter a problem during this verification procedure, turn to "Troubleshooting" on page 79 for help in diagnosing and fixing the problem. 4. You are now ready to carry out a backup and restore - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 58
58 Verify installation - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 59
6 Operating your tape drive In this chapter: • "Front panel, DAT 320 tape drives" on page 59 • "Front panel, DAT 160 tape drives" on page 60 • "LED sequences, DAT 320 and DAT 160 tape drives" on page 60 • "Loading and unloading" on page 63 • "Removing power from the drive" on page 64 Front panel, - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 60
the tape Power LED in the enclosure will be on when power is drive. on.) 3. If the power supply is present and there is still a problem, power cycle or reset the drive. If it still fails, call for service. 60 Operating your tape drive - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 61
supported cartridges and instructions. If the Clean LED is still flashing when you load a new or known good data cartridge after cleaning, call for service . If it is still on, call for service. Drive FLASHES. The drive mechanism Load a new on, call for service. Drive, Tape and Ready FLASH. - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 62
means there is no change from the normal LED specification. NOTE: The Encryption LED only functions if you are using backup software that supports hardware encryption and this feature is enabled in the backup application. See http://www.hp.com/go/connect for backup application compatibility. 62 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 63
Loading and unloading Inserting cartridges 1. cartridge slot 2. arrow indicates leading direction Figure 38 Inserting an 8 mm cartridge into an HP StorageWorks DAT 320 external drive . 1. Insert a compatible cartridge into the slot on the front panel. As the cartridge is inserted, the drive takes it - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 64
1. Press the Eject button on the front panel. 1. eject button Figure 39 Ejecting a DAT 320 cartridge from an HP StorageWorks DAT 320 external drive . 2. The drive completes any task it is currently performing, winds the tape to the beginning, and ejects the cartridge. The sequence will take about 25 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 65
7 Use the correct media For best performance we recommend HP branded media. Order online at: http://www.hp.com/go/ storagemedia. In this chapter: • "Data cartridges" on page 65 • "DAT 320 tape drives and encryption" on page 66 • "Write-protecting cartridges" on page 68 • "Cleaning cartridges" on - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 66
algorithm to protect your data (IEEE P1619.1-2007 compliant GCM-128-AES-256). To make use of this feature you need: • A backup application that supports hardware encryption • DAT 320 GB media; no hardware encryption will be performed when writing earlier generations of tape 66 Use the correct media - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 67
generated and managed. Backup applications that support encryption will generate a key for you or allow you to enter a key manually. NOTE: Encryption with keys that are the backup software. Not even data recovery services will be able to recover encrypted data without the key! DAT SAS Tape Drives 67 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 68
can read DAT 160 GB media and write DAT 160 GB media, but hardware encryption is not supported on these formats. Where can I get more information? For detailed instructions about enabling encryption please refer to the documentation supplied with your backup application. This will also highlight - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 69
You must use a standard cleaning cartridge, part number C5709A Do not use swabs or other means of cleaning the heads. The cleaning cartridge uses a special tape to clean the tape heads. A cleaning cartridge can only be used 50 times or as instructed on the cartridge packaging. Always place a check - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 70
and repeat the operation with a new one. Handling cartridges • Do not touch the tape media. • Do not attempt to clean the tape path or tape guides inside the cartridge. • Do not leave cartridges in excessively dry or humid conditions. • Do not leave cartridges in direct sunlight or in places where - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 71
www.hp.com/go/obdr. If your system does not support HP One-Button Disaster Recovery, you can still use your an identical component • File corruption because of an operating system error • File corruption because of an to your system BIOS manual for further details.) 2. It returns to normal tape drive mode - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 72
OBDR HP OBDR can only be used with backup applications that support one-button disaster recovery and methods of operating OBDR will vary go/obdr) for the latest information about software compatibility, firmware upgrades and troubleshooting before you use HP OBDR. 1. Power on the drive and insert the - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 73
POST). This invokes OBDR to restore your system. For more information and specific instructions please refer to our World Wide Web site at http:// www.hp.com/go/obdr. 3. Follow the on-screen www.hp.com/go/obdr) and do a search on OBDR for detailed troubleshooting information. DAT SAS Tape Drives 73 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 74
74 Using HP OBDR - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 75
HP StorageWorks Library & Tape Tools (L&TT) is the recommended diagnostic and support tool for your HP tape storage product. It is available on the Install L&TT. 2. Turn off services that may lock the tape drive, such as backup software services and Removable Storage Service (RSM). 3. Double click - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 76
troubleshooting. These are available from the toolbar across the top of the screen. Please refer to the Library & Tape Tools user guide for detailed instructions on using these tools. • Device identification: shows part are found. The support ticket can be sent to HP Support for further analysis. - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 77
your disk subsystem can supply data at the maximum transfer rate. The tools are located online at http://www.hp.com/support/pat along with a complete guide to understanding the performance needs of your backup system and recommendations on finding and fixing performance issues. In nearly all cases - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 78
78 Diagnostic Tools and Performance - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 79
HP Library & Tape Tools to help them diagnose problems, see "Diagnostic tools" on page 75. We also recommend the detailed troubleshooting guide at http:// www.hp.com/go/support for comprehensive troubleshooting information. General Procedure If a problem occurs, the first step is to try to establish - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 80
software been installed? The problem could lie with the host or the software. Consult the computer's operating manuals, the software manual, or seek help from a service engineer. Certain backup applications require insert included with the tape cartridge for storage conditions. 80 Troubleshooting - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 81
• The World Wide Web site for more detailed troubleshooting information: http://www.hp.com/ support. NOTE: When using the NT backup application with . If it does, the original drive may be faulty. Before calling customer service, please check that the tape drive is responding. Use HP Library & Tape - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 82
82 Troubleshooting - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 83
. 7. Return the faulty drive to your local HP Service Center. Instructions on where to return faulty drives will be shipped with the defective part may result in HP billing you for the replacement. HP will pay all shipping and part return costs instructions in this User Guide. DAT SAS Tape Drives 83 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 84
84 Replacing an internal tape drive - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 85
inserting, 63 jammed, 81 loading, 63 not accepted, 81 power off, 64 problems, 79 removing, 64 unloading, 63 write protecting, 68 CD-ROM, 16 cartridges, 65 DAT tape drive front view, 13 LEDs, 60 loading, 63 models supported, 13 power on, 60 powering off, 64 unloading, 63 diagnostic tools L&TT, - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 86
cartridges, 70 hard disk drive need to recable, 31 help obtaining, 10 HP technical support, 10 HP OBDR See OBDR hpdat, 19 I inserting cartridges, 63 installation, 79 problems, 79 troubleshooting, 79 verifying, 57 installing drivers, 19 internal drive, 21 installing external reboot server, 55 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 87
troubleshooting, 80 Subscriber's Choice, HP, 11 supported operating systems, 14 symbols in text, 10 T technical support HP, 10 service locator website, 11 text symbols, 10 troubleshooting websites HP , HP Subscriber's Choice for Business, 11 product manuals, 9 write protect, 68 DAT SAS Tape Drives 87 - Compaq 157770-002 | HP StorageWorks DAT SAS Tape Drives User Guide (DW092-90905, - Page 88
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HP StorageWorks
DAT SAS Tape Drives
User Guide
Part number: DW092-90905
Second edition: September 2009