Compaq 157770-002 HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902,
Compaq 157770-002 - HP StorageWorks Tape Drive Manual
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- Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 1
HP StorageWorks DAT USB Tape Drives User Guide Part number: DW049-90902 Second edition: September 2009 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 3
Contents About this guide 9 Intended audience ...9 Related documentation ...9 Document conventions and symbols 9 HP technical support ...10 Registering your tape drive ...10 Subscription service ...11 HP websites ...11 Documentation feedback ...11 1 Before you start 13 HP StorageWorks DAT models - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 4
OBDR ...54 If restore fails ...55 9 Diagnostic Tools and Performance 57 Diagnostic tools ...57 HP Library & Tape Tools ...57 Installing L&TT ...57 Running L&TT ...57 Troubleshooting with Library & Tape Tools 58 Performance Assessment Tools ...59 Optimizing performance ...59 4 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 5
Troubleshooting drivers (Linux) ...64 Frequently asked questions about USB drivers 64 Problems with cartridges ...65 The cartridge is jammed ...65 The drive ...67 To reconnect your tape drive ...67 12 USB Configuration Guide 69 USB in HP StorageWorks DAT devices 69 USB terminology ...69 Setting - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 6
Figures 1 Front view of HP StorageWorks DAT 320 tape drive 14 2 Front view of HP StorageWorks DAT 160 tape drive 14 3 Front view of HP StorageWorks DAT 72 and 40 tape drive 15 4 USB cables ...16 5 Attaching mounting screws 24 6 Installing tape drive 25 7 Orientation of internal 4-pin connector - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 7
Tables 1 Document conventions 9 2 Power requirements 16 3 LED sequences, DAT 320 and DAT 160 tape drives 38 4 Encryption LED, DAT 320 tape drives 40 5 Data cartridge compatibility 46 6 Cleaning cartridge compatibility 49 DAT USB Tape Drives 7 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 8
8 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 9
tape drive • Troubleshooting the HP StorageWorks DAT USB tape drive Intended audience This guide is intended for guide (available in English, French, German and Japanese) You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 10
or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting register your product on the following website: http://www.register.hp.com 10 About this guide - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 11
able to complete, the better HP can meet your needs. Subscription service HP recommends that you register your product at the Subscriber's Choice www.hp.com/service_locator • http://www.hp.com/support/manuals • http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback. To - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 12
12 About this guide - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 13
"HP StorageWorks DAT models" on page 13 • "Which operating systems are supported?" on page 15 • "USB tape drive and cables" on page 15 HP StorageWorks Tape CD-ROM" on page 17 HP StorageWorks DAT models This guide describes how to install and operate the following HP StorageWorks DAT USB tape drive - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 14
1. Clean LED 2. Tape LED 3. Drive LED 4. Encryption LED 5. Ready LED 6. Eject button Figure 1 Front view of HP StorageWorks DAT 320 tape drive . 1. Clean LED 2. Tape LED 3. Drive LED 4. Ready LED 5. Eject button Figure 2 Front view of HP StorageWorks DAT 160 tape drive . 14 Before you start - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 15
topic on our World Wide Web site, http://www.hp.com/go/connect/ , for the most recent information about the operating system versions that are supported. USB tape drive and cables For optimum performance the drive should be connected to a USB 2.0 port and it should be the only device on the - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 16
Figure 4 USB cables . • A USB cable with a 4-pin Intel connector (blue) • A USB cable with a 4-pin ProLiant connector (red) • A standard USB cable NOTE: If your server does not have an internal USB port, you must purchase and install a separate USB HBA with an internal port before you install the - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 17
the best performance from your tape drive. Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation. It helps you to: • Install your product, which includes access to drivers, and performance information and - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 18
18 Before you start - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 19
on the HP StorageWorks CD-ROM or on the HP Support web site. However, certain software applications require you use Windows Device Manager to install the tape drivers manually, you will find them in the drivers directory on as described in this guide, the tape drive will be detected automatically and the correct - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 20
power on the server and tape drive. Either: Follow the on-screen instructions to search for the required drivers on the CD-ROM. Or: 1. Cancel are not recommended because they do not support the full features of the tape drive and may cause performance problems. If using this application, the user - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 21
make use of the encryption capability, you must enable this feature via the backup software application. Refer to your supplier to find out which applications support this advanced data protection capability. DAT USB Tape Drives 21 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 22
22 Drivers and backup software - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 23
of the chassis. Similarly, touch a bare metal part of the drive before installing it. 1. Refer to your server documentation for detailed instructions and assemble the necessary tools and materials. 2. Perform a normal system shutdown and turn off the server and any connected peripherals. 3. Remove - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 24
4. Remove the filler panel from a spare 5¼-inch bay of your server, as described in your server's documentation. With some servers you may also need to remove the half-height device divider. Keep any screws for use in "Secure the drive" on page 30. 5. You are now ready to install your tape drive. - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 25
Install drive CAUTION: Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is available. If not, after you have disconnected power from the server and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 26
Three USB cables are provided with the tape drive to support connection to three types of internal USB port: • A USB cable with a 4-pin Intel connector (blue) • A USB cable with a 4-pin ProLiant connector (red) • A standard USB cable - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 27
2. Use the cable supplied with the tape drive to connect to the server. • If your server has a standard USB port, use a standard USB cable. You can use the supplied standard USB cable and cable ties to tidy excess cable length. Figure 8 Connecting to a standard USB port . • If your server has a 4- - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 28
Figure 10 Connecting to a 4-pin USB port with ProLiant header pin layout (red) . Attach USB and power cable to the tape drive NOTE: The drive is not powered from the USB bus. It must be connected to the server's power supply. 1. Connect the Type B connector on the USB cable to the internal tape - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 29
2. Attach a spare power cable from the server's internal power supply to the power connector. 1 and 5. USB cable, to server's internal USB port 2 and 4. power cable 3. tape drive 6. server's power supply Figure 11 Attaching power cable . DAT USB Tape Drives 29 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 30
Secure the drive 1. Secure the drive, as described in your server documentation. The following diagrams are examples only. 1. plastic rail 2. server latch, push down to lock the tape drive into position Figure 12 Securing drive example 1, mounting hardware used . 1. M3 screws, supplied with tape - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 31
4 Installing an external DAT tape drive In this chapter: • "Connecting the power and USB cables" on page 31 Please refer to "Installing an internal DAT tape drive" on page 23, if you are installing an internal DAT tape drive. Connecting the power and USB cables NOTE: The drive is not powered from - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 32
1. Plug the power cable securely into the socket on the rear panel of the drive and plug the other end of the power cable into the power outlet. 1. USB cable (pre-fitted) 2. on/off button on front panel 3. power cable Figure 14 Connecting power and USB cables, DAT 320 tape drives . 1. USB cable - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 33
2. Plug the USB cable into the USB connector on the server. NOTE: It is important to ensure that you connect your drive to a USB 2.0 port. The drive will work on a USB 1.1 port but performance will be severely degraded. See also "Verifying USB installation for optimum performance" on page 63. DAT - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 34
34 Installing an external DAT tape drive - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 35
. See also "Diagnostic Tools and Performance" on page 57 for more information about HP Library & Tape Tools, HP's free diagnostics and troubleshooting software. If you encounter a problem during this verification procedure, turn to "Troubleshooting" on page 61 for help in diagnosing and fixing the - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 36
. Use a blank cartridge. Windows Backup or Linux native backup applications can be used to check basic tape drive operation, but they will not support all the advanced features of your tape drive. We recommend that you upgrade your software application before running this test. Check http://www.hp - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 37
6 Operating your tape drive In this chapter: • "Front panel, DAT 320 tape drives" on page 37 • "Front panel, DAT 160 tape drives" on page 38 • "LED sequences, DAT 320 and DAT 160 tape drives" on page 38 • "Front panel, DAT 72 and DAT 40 tape drives" on page 41 • "LED sequences, DAT 72 and DAT 40 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 38
the tape Power LED in the enclosure will be on when power is drive. on.) 3. If the power supply is present and there is still a problem, power cycle or reset the drive. If it still fails, call for service. 38 Operating your tape drive - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 39
supported cartridges and instructions. If the Clean LED is still flashing when you load a new or known good data cartridge after cleaning, call for service . If it is still on, call for service. Drive FLASHES. The drive mechanism Load a new on, call for service. Drive, Tape and Ready FLASH. - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 40
means there is no change from the normal LED specification. NOTE: The Encryption LED only functions if you are using backup software that supports hardware encryption and this feature is enabled in the backup application. See http://www.hp.com/go/connect for backup application compatibility. 40 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 41
. If a hard error causes the self-test to fail, the clean light changes to steady amber. Run HP Library & Tape Tools to help diagnose the problem. DAT USB Tape Drives 41 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 42
Tape LED off or flashing Clean Meaning LED flashing slowly This is the Media Caution Signal. 1. Wait for the current operation to finish, then insert a different tape and repeat the operation that was being performed. 2. If the media caution signal does not show this time, it indicates that the - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 43
1. Insert a compatible cartridge into the slot on the front panel. As the cartridge is inserted, the drive takes it and performs a load sequence. NOTE: The illustration shows an 8 mm cartridge. These cartridges are thicker than earlier-format DDS cartridges and can only be used with HP StorageWorks - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 44
Removing power from the drive To ensure reliable operation, do not remove power from the drive during read, write, fast-search, load and unload activities. 44 Operating your tape drive - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 45
7 Use the correct media For best performance we recommend HP branded media. Order online at: http://www.hp.com/go/ storagemedia. In this chapter: • "Data cartridges" on page 45 • "DAT 320 tape drives and encryption" on page 46 • "Write-protecting cartridges" on page 48 • "Cleaning cartridges" on - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 46
-2 DDS-3 DDS-4 DAT 72 DAT 160 DAT 320 HP StorageWorks DAT 320 not supported not supported not supported not supported read/write C8011A read/write 320 GB* Q2032A HP StorageWorks DAT 160 not supported not supported read/write C5718A read/write C8010A read/write 160 GB* C8011A not - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 47
. Company policy will also define how encryption keys should be generated and managed. Backup applications that support encryption will generate a key for you or allow you to enter a key manually. NOTE: Encryption with keys that are generated directly from passwords or passphrases may be less secure - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 48
from the computer running the backup software. Not even data recovery services will be able to recover encrypted data without the key! Does but hardware encryption is not supported on these formats. Where can I get more information? For detailed instructions about enabling encryption please refer - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 49
of cleaning the heads. The cleaning cartridge uses a special tape to clean the tape heads. A cleaning cartridge can only be used 50 times or as instructed on the cartridge packaging. Always place a check mark in a box each time you use the cartridge to clean DAT USB Tape Drives 49 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 50
and repeat the operation with a new one. Handling cartridges • Do not touch the tape media. • Do not attempt to clean the tape path or tape guides inside the cartridge. • Do not leave cartridges in excessively dry or humid conditions. • Do not leave cartridges in direct sunlight or in places where - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 51
• Do not overuse your tape drive-it is designed for approximately three hours of tape pulling per day, not constant usage-and clean the drive regularly. See "Cleaning cartridges" on page 49. • If you want to bulk erase cartridges, this should be done in a controlled environment. You need to make - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 52
52 Use the correct media - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 53
www.hp.com/go/obdr. If your system does not support HP One-Button Disaster Recovery, you can still use your an identical component • File corruption because of an operating system error • File corruption because of an to your system BIOS manual for further details.) 2. It returns to normal tape drive mode - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 54
OBDR HP OBDR can only be used with backup applications that support one-button disaster recovery and methods of operating OBDR will vary go/obdr) for the latest information about software compatibility, firmware upgrades and troubleshooting before you use HP OBDR. 1. Power on the drive and insert the - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 55
POST). This invokes OBDR to restore your system. For more information and specific instructions please refer to our World Wide Web site at http:// www.hp.com/go/obdr. 3. Follow the on-screen www.hp.com/go/obdr) and do a search on OBDR for detailed troubleshooting information. DAT USB Tape Drives 55 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 56
56 Using HP OBDR - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 57
HP StorageWorks Library & Tape Tools (L&TT) is the recommended diagnostic and support tool for your HP tape storage product. It is available on the Install L&TT. 2. Turn off services that may lock the tape drive, such as backup software services and Removable Storage Service (RSM). 3. Double click - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 58
troubleshooting. These are available from the toolbar across the top of the screen. Please refer to the Library & Tape Tools user guide for detailed instructions a different tape if issues are found. The support ticket can be sent to HP Support for further analysis. • Run the performance tests: - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 59
your disk subsystem can supply data at the maximum transfer rate. The tools are located online at http://www.hp.com/support/pat along with a complete guide to understanding the performance needs of your backup system and recommendations on finding and fixing performance issues. In nearly all cases - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 60
60 Diagnostic Tools and Performance - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 61
HP Library & Tape Tools to help them diagnose problems, see "Diagnostic tools" on page 57. We also recommend the detailed troubleshooting guide at http:// www.hp.com/go/support for comprehensive troubleshooting information. General Procedure If a problem occurs, the first step is to try to establish - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 62
software been installed? The problem could lie with the host or the software. Consult the computer's operating manuals, the software manual, or seek help from a service engineer. Certain backup applications require you to use their own Tape driver instead of the HP Tape driver. 62 Troubleshooting - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 63
Verifying USB installation for optimum performance To confirm that an HP StorageWorks USB DAT drive is installed correctly: • Check that a USB 2.0 port is being used • Ensure that the tape drive is the only device on a USB hub • For DAT models prior to DAT 320 ensure that the hp_usbstor driver is - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 64
: Run the driver installer from the StorageWorks CD in order to install the hp_usbstor driver. How can I check that my drive is installed correctly? 64 Troubleshooting - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 65
page 63. Problems with cartridges If you experience any problems using HP Wide Web site for more detailed troubleshooting information: http://www.hp.com/ support. NOTE: When using the NT the tape drive has failed. Contact customer service at http:// www.hp.com/support. The drive will not accept the - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 66
. 6. Check if another DAT drive of the same model will accept the cartridge. If it does, the original drive may be faulty. Before calling customer service, please check that the tape drive is responding. Use HP Library & Tape Tools, see "HP Library & Tape Tools" on page 57. 66 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 67
packaging that contained the replacement drive. 7. Return the faulty drive to your local HP Service Center. Instructions on where to return faulty drives will be shipped with the replacement drive. You must tape drive Follow the step-by-step instructions in this User Guide. DAT USB Tape Drives 67 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 68
68 Replacing an internal tape drive - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 69
Guide In this chapter: • "USB in HP StorageWorks DAT devices" on page 69 • "USB terminology" on page 69 • "Setting up a USB network" on page 70 • "USB cables" on page 70 USB in HP StorageWorks DAT devices The HP StorageWorks DAT tape drive is a USB 2.0 logo certified device. It supports be supported - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 70
(USB 2.0) device, make sure that the USB host at the system and all the hubs between the device and host support high-speed (USB 2.0) transfer. When using a bulk transfer device, such as a tape drive, do not use other and external USB devices use the same USB cables. 70 USB Configuration Guide - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 71
, 44 problems, 61 removing, 43 unloading, 43 write protecting, 48 CD-ROM, 17 cleaning cartridges, 49 compatibility backup software, 20 conventions document, 9 text symbols, 10 D DAT 160 cartridges, 45 DAT 320 cartridges, 45 DAT tape drive front view, 13 LEDs, 38, 41 loading, 42 models supported, 13 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 72
support, 10 HP OBDR See OBDR hpdat, 19 I inserting cartridges, 43 installation, 61 problems, 61 troubleshooting, troubleshooting, 62 Subscriber's Choice, HP, 11 supported operating systems, 15 symbols in text, 10 T technical support HP, 10 service locator website, 11 text symbols, 10 troubleshooting - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 73
U Unload button, 43 unloading cartridges, 43 upgrading firmware drives, 44 V verify installation, 35 W websites HP , HP Subscriber's Choice for Business, 11 product manuals, 9 write protect, 48 DAT USB Tape Drives 73 - Compaq 157770-002 | HP StorageWorks DAT USB Tape Drives User Guide (DW049-90902, - Page 74
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HP StorageWorks
DAT USB Tape Drives
User Guide
Part number: DW049-90902
Second edition: September 2009