Compaq 201723-B21 HP StorageWorks 1000 Modular Smart Array maintenance and ser
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- Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 1
HP StorageWorks 1000 Modular Smart Array maintenance and service guide This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP StorageWorks 1000 Modular Smart Array (MSA1000 or MSA). Part number: 257547-003 Third edition: October 2006 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 3
Contents About this guide 9 Intended audience 9 Prerequisites 9 Related documentation 9 Document conventions and symbols 10 HP technical support 11 Customer self repair 11 Subscription service 11 HP websites 11 Documentation feedback 11 1 Illustrated parts list 13 2 Specifications 15 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 4
overview 60 Customer self repair 60 Parts-only warranty service 61 Procuring the spare component 61 Returning the defective component Electrostatic discharge information 62 Grounding methods 115 Equipment symbols 63 Weight warning 64 Rack warnings and precautions 64 Device warnings and - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 5
only . . . . . 112 Modifications 112 Cables 112 Regulatory compliance identification numbers 112 Regulatory compliance label location 112 International notices and statements 112 maintenance and service guide 5 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 6
Canadian notice (avis Canadien 112 Class A equipment 112 Class B equipment 112 European Union notice 113 BSMI notice 113 Japanese notice 113 Korean notices 114 Safety notices 114 Battery replacement notice 114 Taiwan battery recycling notice 115 Power cords 115 Japanese power cord notice - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 7
Tables 1 ..Document conventions 10 2 ..LCD panel messages 35 3 ..Component hot-pluggability 67 maintenance and service guide 7 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 8
8 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 9
About this guide This guide provides information about: • Maintaining the MSA • Servicing the MSA WARNING! To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repairs specified in these procedures. Troubleshooting and repair procedures - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 10
://www.hp.com/go/msa1000. • Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals. In the Storage section, click Storage data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 11
numbers • Technical support registration number ( service provider will determine whether a repair can be service provider. For North America, see the CSR website: http://www.hp.com/go/selfrepair. Subscription service .hp.com/support/manuals • http://www.hp.com/support/downloads Documentation - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 12
12 About this guide - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 13
HP Support VHDCI SCSI cables Contact HP Support Custom B21 Contact your HP Authorized Reseller Contact your HP Authorized Reseller n/a 15490 Customer Self Repair Optional Mandatory Optional Optional Optional Optional Optional Optional Mandatory Mandatory Mandatory maintenance and service guide - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 14
B21 Optional SFP transceiver 229204-001 A6515B Optional Blanking panel, Fibre 229200-001 n/a Channel I/O Mandatory Fibre Channel cables Contact HP Support may be done at no additional charge under the type of warranty service designated for your product. No - Parts for which customer self - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 15
supply module specifications • SCSI I/O module specifications NOTE: For information on the components and their part numbers, see the Illustrated parts list. maintenance and service guide 15 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 16
Chassis specifications Item Description Height 17.5 cm (6.9 in) Width 52.1 cm (20.5 in) Depth 48.3 cm (19.0 in) Weight (no hard drives installed, single power supply) 22.7 kg (50 lb) International input voltage requirements Rated input voltage 100 to 240 VAC Rated input frequency - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 17
modules. Power supply module specifications Item Description Height 12.7 cm (4.5 in) Width 15.9 cm (6.25 in) Depth 24.1 cm (9.5 in) Weight 2.9 kg (6.4 lb) NOTE: The MSA1000 System Unit power supply specifications are calculated without the fan. SCSI I/O module specifications Height Width - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 18
18 Specifications - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 19
serial port (to access the CLI) 3 MSA1000 controller 4 Controller LCD display panel 5 Power on/Standby button 6 Chassis status LEDs 7 Hard drives 65 15577 maintenance and service guide 19 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 20
Rear view 8 1 7 6 54 3 2 43 2 15578 1 Fibre Channel blanking panel 2 Power supply/blower assemblies 3 Power supply/blower assembly LEDs 4 AC power cord connectors 5 SCSI port A connector (enclosures connected to this port are labelled box 2) 6 SCSI port B connector (enclosures connected to this - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 21
, but portions of the power supply and some internal circuitry remain active. To remove the power completely, disconnect all power cords from the device. For instructions, see Removing power from the MSA. maintenance and service guide 21 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 22
Controller LEDs During normal runtime, the array controller has 18 LEDs that indicate controller activity or malfunction. 15 14 13 12 11 10 9 8 17 7 6543 21 0 16 Item Name 1 Drive failure 2 Cache activity 3 SCSI bus 1 activity 4 SCSI bus 0 activity 5 Logical I/O activity 6 Direct Memory Access - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 23
states: • The hard drive is not configured as part of an array. • The hard drive is configured as an online spare. maintenance and service guide 23 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 24
On or Off' Blinking Off Off Off On Off, On, or On Off Blinking Off, On, or On or Off Blinking Blinking The hard drive is being accessed in one of the following ways: • The hard drive is a replacement hard drive and is being rebuilt. • If the online LEDs of all of the other hard drives in - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 25
-plug of the transceiver. If both link status lights are blinking amber, the MSA controller has been removed or a link cannot be established. maintenance and service guide 25 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 26
Power supply/fan assembly LEDs Each power supply/fan assembly has one LED. The LED is illuminated when both the power supply and the fan are operational. When a power supply or fan fault occurs, the LED goes off. If the LED is off, AC power is not present or there is a complete power supply failure. - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 27
(port A) Blinking Off 3 SCSI activity (port B) Blinking Off 15586 Color Green - Green - Green - Meaning Power on Power off/fault Activity Off Activity Off maintenance and service guide 27 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 28
28 System components and LEDs - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 29
5.5 (with Service Pack 1) or later. For Linux servers, see the README.TXT file for additional browser and support information. For services • Agents such as HP-SIM • Host Bus Adapter drivers For more information about the ACU, see the following: • ACU section of the array configuration reference guide - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 30
the array configuration reference guide, available on the Documentation CD in the ACU-CLI folder on the Support Software CD. MSA Command Line Interface problems • Third-party, possible counterfeit, or non-HP hard drives • Array controller and hard drive firmware versions • Length of hard drive service - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 31
the problem and any corrective actions required. After the problem report is created, it is distributed in accordance with the customer's notification preferences. SEA features: • Error event analysis and translation • Multi-event correlation (view events, traps, etc.) maintenance and service guide - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 32
• Manual and automatic (real-time) analysis capabilities on local or remote machines • Filtering capabilities on error logs • Automatic notification (customer or HP Support Center) • Rule-based (allowing more frequent updates) • Proactive indictment with the operating system • Web and command line - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 33
Left and Right navigation buttons at the same time to delete the currently displayed message. The display module consists of the following components: maintenance and service guide 33 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 34
messages • User input messages For a complete list of messages and their meanings, see LCD message descriptions. Error messages Error messages indicate that a problem has occurred and may require user action to correct it. The array controller Fault LED to the left of the LCD display panel lights - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 35
-controller configurations and in dual-controller configurations where both controllers are locked-up, restart the MSA chassis. Should the issue persist, contact HP support. maintenance and service guide 35 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 36
NAME Informational 06 RESTARTING SYSTEM 07 CLONE FIRMWARE? ''=YES Informational User input 08 CONTROLLER TOO OLD NOT SUPPORTED Error 09 PILOT 2 CONTRLR Error NOT SUPPORTED Description Action An issue has been found with all of the configured volumes that may result in data - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 37
new firmware from the HP website and initiate the firmware update again. If the issue persists, contact HP support. A firmware mismatch was detected, message 07 CLONE FIRMWARE? ''=YES was displayed, and the user SCSI devices as part of the power on sequence. maintenance and service guide 37 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 38
SUPPORTED Error 26 BAD SCSI TARGET Error 30 I2C READ FAILURE Error 31 I2C WRITE Error FAILURE Description Action The MSA does not support SCSI Single Ended (SE) devices; it only supports This error indicates a problem. Contact HP support. The MSA is not - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 39
and the information is not valid. The MSA cannot continue to operate and halts. Contact HP support. Two array controllers are installed, and the they are attempting to enter redundant mode. Two seated in the chassis. Should the issue persist, contact HP support. maintenance and service guide 39 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 40
to make them both the same firmware level, has failed. Manually update the firmware on the older array controller. For instructions, see the MSA firmware updating guide. If volume expansion is in progress then redundancy is not supported. Volume expansion is initiated and tracked using the Array Con - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 41
, ensuring they are fully seated in the chassis. Should the issue persist, contact HP support. While either attempting to enter redundant mode or already operating in redundant mode, one of fully seated in the chassis. Should the issue persist, contact HP support. maintenance and service guide 41 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 42
are fully seated in the chassis. Should the issue persist, contact HP support. While operating in redundant mode, one of the array controllers was removed safely be removed. Remove the other array controller for the planned service. When complete, reinsert the array controller, ensuring that it is - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 43
it, ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. The array controller has two cache modules attached but they are of different sizes. Both cache modules in the chassis. Should the issue persist, contact HP support. maintenance and service guide 43 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 44
Message 67 CACHE HARDWARE TEMPORARILY DISABLED Type Informational 68 OBSOLETE CACHE DATA DELETED Informational 69 CACHE BATTERIES Informational LOW, RECHARGING 70 CACHE DISABLED NO CONFIGURATION Informational 71 SYSTEM HALTED FOR CACHE ERROR Error Description Action The cache memory - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 45
array controller, replace the cache modules, and reinsert the array controller, ensuring it is fully seated in the chassis. Should the issue persist, contact HP support. A SCSI hard drive that was previously missing or failed has now been replaced with a working SCSI drive. maintenance and - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 46
85 BAD DRIVE FRMWARE BOX #, BAY Error 86 DRIVE POSITION CHANGE DETECTED Informational 87 DRIVE POSITION CHANGE INVALID Informational 88 NON-COMPAQ DRIVE Informational BOX #, BAY Description Action A SCSI hard drive may be close to failing. This was determined either by the - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 47
by the 1500. Attaching an MSA20 that was configured by a Smart Array Controller is not supported and will result in data loss of that existing MSA20 configuration. Replace the indicated hard drive. gured volume is currently performing a volume expansion operation. maintenance and service guide 47 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 48
Message 106 VOLUME # STATE WAITING TO REBUILD Type Informational 107 VOLUME # STATE WAITING TO EXPAND Informational 108 VOLUME # STATE MISSING DRIVES Error 109 VOLUME # STATE WRONG DRIVE REPLACED Error 110 VOLUME # Informational EXPANSION DISABLED 111 VOLUME # - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 49
then the MSA. Configured volumes from another array controller were migrated to this array controller. The configuration information has been updated. maintenance and service guide 49 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 50
ACCESS CONTROL Error CONFLICT DETECTED 126 ACCESS CONTROL Error RESOURCES EXCEEDED 150 BEACON ON Informational Description Action The array controller only supports a maximum of 32 configured volumes. More volumes than that were detected at power up. This typically occurs when migrating a set - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 51
ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. The array controller has completed firmware cloning and will be restarted automatically. The array controller current active firmware image into the backup recovery ROM. maintenance and service guide 51 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 52
controller, ensuring that it is fully seated in the chassis. The ROM autoflash process is attempted again. Should the issue persist, contact HP support. In dual-controller MSA only, this indicates that the firmware from one of the controllers is being copied onto the other array controller. Both - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 53
has failed the firmware flash process. Attempt the flash process again. Should the issue persist, contact HP support. The EMU has started the firmware flash process. Do not turn off the power to the system until it are operating. Any failed fans should be replaced. maintenance and service guide 53 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 54
Message 402 STORAGE BOX # FAN DEGRADED Type Error 403 STORAGE BOX # FAN HOT INSERTED Informational 404 STORAGE BOX # FAN HOT REMOVED Informational 405 STORAGE BOX Informational # TEMPERATURE OK 406 STORAGE BOX # OVERHEATING Error 407 STORAGE BOX # OVERHEATED Error 408 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 55
MSA. Should the issue persist, contact HP support. The version of firmware running on the , see the MSA installation guide. The array controller's PCI Should the issue persist, contact HP support. The array controller's PCI bridge ASIC , contact HP support. The array controller's Fibre Channel - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 56
device, wait 10 seconds, and then reinsert the device, ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. The controller is not currently linked to anything. This could be due to the following: • The Fibre Channel cable is not connected. • The device - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 57
any external storage enclosures. 5. Apply power to the MSA. 6. Verify that the MSA has the latest version firmware installed. Should the issue persist, contact HP support. maintenance and service guide 57 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 58
58 LCD panel and message descriptions - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 59
MSA1000 chassis IMPORTANT: To reduce the risk of personal injury or damage to the equipment, observe all warnings and cautions throughout this chapter. maintenance and service guide 59 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 60
defective parts replacement. If, during the diagnosis period, HP (or HP service providers or partners) identifies that the repair can be accomplished by the permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP speci - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 61
replace these parts for you, you are charged for the travel and labor costs of this service. Procuring the spare component TheIllustrated parts list lists the parts that qualify for CSR, including necessary: • 4-mm flat-blade screwdriver • Phillips screwdriver maintenance and service guide 61 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 62
Discharge Information • Grounding methods • Equipment Symbols • Weight Warning • Rack warnings and precautions • Device warnings and conductive floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 63
symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. To reduce the risk of injury from electrical shock hazards, do that the component exceeds the recommended weight for one individual to handle safely. maintenance and service guide 63 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 64
weight of the device before lifting. • Observe local health and safety requirements and guidelines for manual in aligning the rails while the other two support the device. Rack warnings and precautions Ensure that and warnings included in the installation instructions. WARNING! To reduce the risk - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 65
specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module health and safety requirements and guidelines for manually handling material. CAUTION: Protect the installed solution maintenance and service guide 65 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 66
CAUTION: To properly ventilate the system, you must provide at least 7.6 centimeters (3.0 inches) of clearance at the front and back of the device. CAUTION: When removing or replacing a failed component, allow 30 seconds to pass before inserting a replacement component. This time is needed to allow - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 67
Determining whether a component is hot-pluggable Before removing any serviceable part, determine whether the part is hot-pluggable or non-hot-pluggable. • If the . For more information, see Replacing the controller, controller cache, or controller battery . maintenance and service guide 67 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 68
Connecting power to the MSA HP strongly recommends using the power cord shipped with the MSA. If using a different power cord, your power cord should be approved for use in your country. The power cord must be rated for the product and for the voltage and current marked on the electrical ratings - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 69
of the storage system must be installed and connected to the supported interconnect options. Hard drives should be installed in the enclosures so Any configured arrays may be marked as failed and will have to manually be re-enabled. 2. Start up the MSA by pressing the Power and service guide 69 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 70
Removing power from the MSA CAUTION: System power to the MSA does not shut off completely with the power switch. The two positions of the front panel power switch should be considered as On and Standby, rather than On and Off. The standby position removes power from most of the electronics and the - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 71
(2). 2 1 15568 Installing an interconnect blank Place the blank into the MSA chassis bay and tighten the thumbscrew that holds the panel in place. maintenance and service guide 71 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 72
Removing or installing a hard drive blank Before you begin CAUTION: • Before removing a component or blanking panel from an operational device, make sure that you have the replacement part available. Removing a component or blank impacts the airflow and cooling ability of the device. To avoid - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 73
• Hard drive LEDs • Hard drive failure and faulted LUNs • The HP ProLiant Servers Troubleshooting Guide, available on the Management CD Removing the component Follow these guidelines when replacing hard drives: and reset the spare hard drive to an available state. maintenance and service guide 73 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 74
• If you replace a hard drive while the system is off, it may be necessary to rebuild the replaced hard drive. 1. Review all warnings, cautions, and preparation procedures as detailed in Warnings and precautions. 2. Be sure that the Online and Drive Access LED LEDs are both Off and that the Fault - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 75
replacement hard drive to be reconstructed automatically with data from the other hard drives. While reconstruction is in progress, the online LEDs flash. maintenance and service guide 75 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 76
battery pack • Installing the controller cache module • Installing the controller • Verifying the replacement Perform only the steps required for your service event. For example, re-seating an array controller includes Removing the controller and Installing the controller. Before you begin CAUTION - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 77
-CLI) or the Array Configuration Utility (ACU) and disable the controller being removed. For instructions, see online help. (During this procedure, because one of the two controllers is being removed, Pull the controller straight out of the chassis (2). 2 1 15594 maintenance and service guide 77 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 78
schedule a maintenance window and remove power from the system to perform the service. If your system is equipped with two controllers: • and you are the controller cache. 1. Remove the controller from the chassis as instructed in Removing the controller. 2. Locate the controller cover clips on - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 79
Remove the controller cache module as instructed in Removing the controller cache module. 3. Push down on the battery retaining clip, located near the lower corner of the module. 15516 4. Swing the battery pack away from the cache module to about a 30-degree angle. maintenance and service guide 79 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 80
second battery pack on this cache module. Installing the controller cache battery pack 1. Remove the array controller as instructed in Removing the controller. 2. Remove the controller cache module as instructed in Removing the controller cache module. 3. Remove the controller cache battery pack as - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 81
to the cache module. 1 2 15520 7. Repeatstep 4 through step 6 to install the second battery pack on the module. 8. Install the serviced cache module in the controller as instructed in Installing the controller cache module. NOTE: The cache is disabled while the batteries are charging and is - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 82
a new array controller, verify that the latest available firmware is installed. See Array controller firmware for the following instructions: • Determining the currently-installed firmware version • Updating controller firmware • Cloning controller firmware • Recovering corrupted firmware 82 Customer - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 83
LCD display panel for error messages. Removing the component CAUTION: Stop all system access to the module before proceeding with these replacement procedures. maintenance and service guide 83 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 84
damage the cable or cause performance problems, including intermittent difficulties accessing Fibre Channel cables are installed and supported so that no excess weight is placed on the connectors. This SFP transceiver in the new module. For instructions on removing and installing an SFP, see Replacing - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 85
cover on the cable and remove the dust-plug cover from the replacement SFP. 3. Re-connect the Fibre Channel I/O cable to the SFP. maintenance and service guide 85 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 86
Verifying proper operation After replacing the failed SFP, verify that: • The 1-Gb and 2-Gb link-status LEDs on the Fibre Channel I/O module cycle through blinking amber and green and then Off to indicate that the circuitry has recognized a newly installed SFP. • The status LED on the Fibre Channel - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 87
power supply, verify that: • The power supply LED is solid green. • No new error messages are displayed on the array controller LCD panel. maintenance and service guide 87 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 88
Replacing a fan module The variable-speed fan module is hot-pluggable, so it is not necessary to power down the system to replace it. Before you begin CAUTION: • Before removing a component or blanking panel from an operational device, make sure that you have the replacement part available. Removing - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 89
that: • The fan starts operating immediately. • The fan LED is On. • No new error messages are displayed on the array controller LCD panel. maintenance and service guide 89 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 90
Replacing the SCSI I/O module CAUTION: The SCSI I/O module with an integrated EMU is not hot-pluggable. Before replacing the module, all I/O from the servers must be stopped and the MSA must be powered down. Before you begin CAUTION: • Before removing a component or blanking panel from an - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 91
limits, the device may overheat and automatically shut down or restart. • Parts can be damaged by electrostatic discharge. Use proper anti-static protection. maintenance and service guide 91 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 92
all warnings, cautions, and preparation procedures as detailed in Warnings and precautions. 2. Stop all access to and remove power from the MSA. For instructions, see Removing power from the MSA. NOTE: Before disconnecting any cables, label them so that they can be reconnected to the same connectors - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 93
rack. 4. Reconnect he SCSI, Fibre Channel, and power cables. 5. Apply power to the MSA as instructed in Applying power to the MSA. Verifying proper operation After replacing the failed power button module, verify Hub 2/3) on the label of the replacement chassis. maintenance and service guide 93 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 94
94 Customer replaceable components - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 95
-to-date information on supported enclosures, see the MSA that shipped with the rack for instructions. 2. Connect the SCSI cables to fied through the utility. For instructions, see the ACU or CLI SATA enclosures is not supported. 1. After backing up enclosures from and the target system to which you - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 96
4. Attach SCSI cables to the MSA expansion SCSI connectors. 5. Attach the SCSI cables to the expansion storage enclosures. 6. Attach the power cords to the power supplies at the rear of the enclosures. 7. Power on each enclosure and wait for it to complete its startup routine. 8. Power on the MSA - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 97
online (that is, without shutting down the operating system). Online extension can only be performed if supported by the operating system. CAUTION: Back up all data before removing hard drives or changing con storage enclosures that are part of a Microsoft Cluster. maintenance and service guide 97 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 98
98 Capacity expansion and extension - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 99
the integrity of the local drive, but does require manual intervention to recover or re-enable the LUN. Although controller hard drives. For more information on troubleshooting hard drive problems, see the HP ProLiant Servers Troubleshooting Guide. Effects of hard drive failure When service guide 99 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 100
, the LUN is taken offline and subsequent I/O requests are rejected. This is designed to protect the integrity of the LUN, but does require manual intervention to recover or re-enable the LUN. You are likely to lose data, although it can sometimes be recovered. Common causes of compromised fault - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 101
(and they can all be replaced simultaneously) without data loss, as long as no two failed drives belong to the same mirrored pair. maintenance and service guide 101 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 102
• When RAID 6 (ADG) is used, two drives can fail simultaneously (and be replaced simultaneously) without data loss. • If the offline drive is a spare, the degraded drive can be replaced. • Do not remove a failed second hard drive from an array until the first failed or missing hard drive has been - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 103
operational long enough to allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from backup. maintenance and service guide 103 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 104
104 Hard drive failures and faulted LUNs - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 105
MSA website: • Controller firmware (on the Software, Firmware & Drivers page.) • Firmware updating guide (on the Technical Documents page.) Cloning controller firmware NOTE: Cloning is possible only in dual any host-initiated I/O to the controller is not interrupted. maintenance and service guide 105 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 106
, select the option to receive e-mail notifications, advisories, and support alerts about MSA system hardware, firmware, drivers, and software components. Information about your MSA is not requested when subscribing to this service. 2. Establish a serial connection to the affected controller: • - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 107
The following instructions and examples use HyperTerminal. For more information, see user documentation for your emulator program. a. On the menu bar at may take up to 15 minutes. Do not interrupt this process. 5. Wait for the controller to automatically restart. maintenance and service guide 107 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 108
6. In dual-controller configurations only, if the newly installed firmware on the recovered controller differs from the firmware on the active controller, the CLONE FIRMWARE LCD message is displayed. See Cloning controller firmware. 108 Array controller firmware - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 109
Firmware Maintenance CD from the following website: http://www.hp.com/support/proliantstorage. Then, burn the image onto a bootable CD using a the MSA. 3. Following standard precautions, remove power from the server. For instructions, see Removing power from the MSA 4. Reapply power to the server. - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 110
110 SCSI hard drive firmware - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 111
classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. The rating label on the device shows which class (A or B) the equipment an experienced radio or television technician for help. maintenance and service guide 111 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 112
Declaration of conformity for products marked with the FCC logo, United States only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 113
-3-3 (IEC61000-3-3) - Power Line Flicker • Also approved under UL 60950/CSA C22.2 No. 60950-00, Safety of Information Technology Equipment. BSMI notice Japanese notice maintenance and service guide 113 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 114
explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by an HP authorized service provider using the HP spare part designated for this product. For more information about battery replacement or proper disposal, contact an HP authorized - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 115
m (12 ft). If you have questions about the type of power cord to use, contact an HP authorized service provider. NOTE: Route power cords so that they will not be walked on and cannot be pinched by items when handling or installing electrostatic-sensitive parts: maintenance and service guide 115 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 116
at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 117
compliance notice, 113 C cables distances supported, 13 FCC compliance statement, 112 temperature, 16 weight, 16 Class non-LVD device found, 38 bad scsi target, 38 beacon off, 51 beacon on, configured volumes, 49 controller too old not supported, 36 critical lockup detected, 35 dual cache module - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 118
firmware flash started on box #, 53 firmware version, 35 FW version is not supported, 38 hard drive failure box, 46 hard drive hot added box bay, 46 hard drive , 49 no cache module found, 43 no volumes detected, 49 non-compaq hard drive, 46 obsolete cache data deleted, 44 online upgrade complete, 37 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 119
SCSI bus mode non-LVD device found, 38 bad scsi target, 38 cache data lost battery dead, 43 cache hardware batteries ash failed, 37 firmware flash failed on box #, 53 fw version is not supported, 38 hard drive failure box, 46 I2C read failure, 38 I2C write failure, maintenance and service guide 119 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 120
MSA, 67 HP address for FCC questions, 112 series number, 112 technical support, 11 telephone number FCC questions, 112 I I/O EMU removing, 90 IEC controller, 42 new volume(s) detected, 49 no volumes detected, 49 non-compaq hard drive, 46 obsolete cache data deleted, 44 online upgrade complete, 37 - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 121
70 switch, position, 70 system, 70 power button servicing, 91 power cord compliance notice, 115 current rating, disconnecting, 70 power supplies specifications, 17 weight, 17 power supplies/fan assemblies LEDs, 26 electrostatic damage, 115 Q qualified service personnel, warning, 59 R rack stability - Compaq 201723-B21 | HP StorageWorks 1000 Modular Smart Array maintenance and ser - Page 122
T Taiwan EPA battery recycling and disposal, 115 technical support HP, 11 service locator website, 11 telephone numbers FCC questions, 112 self repair, 11 HP , 11 HP Subscriber's Choice for Business, 11 product manuals, 9 work area recommendations, 62 work mat, static-dissipating, 116 wrist strap
HP StorageWorks 1000 Modular Smart Array
maintenance and service guide
This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP
StorageWorks 1000 Modular Smart Array (MSA1000 or MSA).
Part number: 257547–003
Third edition: October 2006