Compaq 270680-003 Software Reference Guide for the Compaq Deskpro Family of Pe
Compaq 270680-003 - Deskpro 4000 - 32 MB RAM Manual
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- Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 1
Software Reference Guide Compaq Deskpro Family of Personal Computers - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 2
Software Reference Guide Compaq Deskpro Family of Personal Computers - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 3
accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Software Reference Guide Compaq Deskpro Family of Personal Computers Second Edition (July 1998) First Edition (April 1998) Part Number 166907-002 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 4
13 Running Diagnostic Tests 2-14 Protecting Your Software ...2-15 Ordering Backup Diskettes 2-15 The Compaq Restore CD 2-16 chapter 3 Intelligent Manageability Initial Configuration and Deployment 3-2 Remote System Installation 3-2 Asset Tracking and Security...3-3 Software Reference Guide iii - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 5
Remote Shutdown 3-20 Replicating Your Setup...3-21 Dual-State Power Button 3-22 Power Management ...3-23 Enhanced Support Software CD and World Wide Web Site 3-23 Compaq Integrated Software 3-25 Universal Driver Manager 3-25 Building Blocks and Partners 3-26 Desktop Management Interface (DMI - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 6
format conventions distinguish elements of the text throughout this guide: s When keys must be pressed at the same uppercase type as shown here: COMMAND or DIRECTORY. Commands that are to be entered at the system prompt are shown on a separate line. s When you are asked to type something without - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 7
The following words and symbols mark special messages throughout this guide: ! WARNING: Text set off in this manner indicates that failure to . Text set off in this manner presents clarifying information, specific instructions, commentary, sidelights, or other points of information. vi Using This - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 8
computer until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Microsoft to select the appropriate language for your operating system. Read and follow the instructions that appear on the screen to complete the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 9
should only be used to install the operating system on computers for which the appropriate software This directory and its subdirectories provide the Compaq-specific integration of Windows NT for your for your computer model and include device drivers supported by Windows NT. When prompted for the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 10
Compaq Information Center Æ Create Emergency Repair Diskette. 2. Read and follow the instructions Compaq Information Center Æ Create Boot Diskettes. 2. Read and follow the instructions Follow the instructions displayed on the screen. To 120 drive, follow the instructions below: Restart the computer - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 11
as outlined in the operating system documentation from Microsoft. Be sure to register your computer with Compaq. Registration establishes a record of Registration is easy-just visit Compaq's Web site at www.compaq.com/register and follow the instructions that appear on the screen. 1-4 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 12
to "Enhanced Support Software CD and World Wide Web Site" in Chapter 3 for ordering information) t Compaq Web Site at www.compaq.com t Compaq Restore CD, which is supplied with many Deskpro models (or contact your Compaq authorized dealer, reseller, or service provider) Software Reference Guide 2-1 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 13
and diagnostic features provide information you will need about the computer system if you need assistance from Compaq Customer Support. These tools can also be used: s To change factory default settings, and to set or change the system configuration, which may be necessary when you add or remove - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 14
error occurs, the error is displayed regardless of the mode selected. To manually switch to Descriptive mode during POST, press any key (except F10 or an Ownership Tag, the text of which is displayed each time the system is turned on or restarted. s Enter the Asset Tag or property Reference Guide 2-3 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 15
Changes and Exit. If you have already applied changes you now want to eliminate, select Set Defaults and Exit. This option will restore the original system defaults. 2-4 Compaq Software - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 16
Media, the computer will restart. Turn the computer off, then on, manually. IDE Devices Lists information regarding IDE devices connected to the system. ATAPI devices (CD-ROM, DVD-ROM, tape) are listed as ATAPI hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive). Software Reference Guide 2-5 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 17
Service Boot System IDs Description Enables setup (administrator) password. See the "Security Management" section of this guide and Cover Lock. Also lists most recent cover removal. (Feature supported on select models only.) See "Security Management" for more System ID entry. 2-6 Compaq Software - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 18
disabled, or minimal. Allows you to enable/disable timeouts or manually select timeout values. Note: This selection will only appear when energy disables POST messages. Allows you to set resources for onboard system devices (serial port, parallel port, etc.). Lists currently installed Guide 2-7 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 19
users only. Description Allows you to set printer mode (flexible/standard), NumLock state at power-on, and Erase-Eaze Keyboard support. Appears only if there are multiple PCI video adapters in the system. Allows users to specify which VGA controller will be the "boot" or primary VGA controller - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 20
1.44MB diskettes. Deskpro EN Series Using the Windows or Windows NT operating system: Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. Insert a diskette into the diskette drive and follow the instructions on the screen. Computer Checkup (TEST) Use Computer Checkup (TEST) in the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 21
and have the printed report available before placing a call to the Compaq Customer Support Center. s To assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing. View - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 22
or View System Information (INSPECT), you must create a diagnostics diskette. See "Create a Diagnostics Diskette" for instructions. 1. . If you do not find an installation problem, call your Compaq authorized dealer, reseller, or service provider. 3. Select one of the following Reference Guide 2-11 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 23
instructions on the screen as the diagnostic tests are run on the devices. Record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service s System health s Operating system s Windows version Depending on the version, Compaq Insight - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 24
presented in View System Information (INSPECT). 4. Review and print this information and, if necessary, discuss it with your authorized Compaq reseller or service provider. report you selected. 5. To exit Compaq Insight Personal Edition, click File, then click Exit. Software Reference Guide 2-13 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 25
recommended actions, you may be able to solve some problems yourself. 6. Click Print or Save the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance. 7. To exit Compaq Insight Personal Edition, click File, then click Exit. 2-14 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 26
purchases. Compaq authorized dealers, resellers, and service providers can tell you what backup software combinations are currently available for your computer. For a list of Compaq support telephone numbers, consult the Contacting Compaq Customer Support guide. Software Reference Guide 2-15 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 27
or corruption. The Restore CD is specific to each Deskpro model and accompanies many models along with the Microsoft operating system CD. For questions about or problems with this CD, please contact your local Compaq authorized dealer or reseller or Compaq customer service. 2-16 Compaq Software - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 28
Net PC technologies. It is tightly integrated with Compaq Management Solutions Partners and Compaq Insight Manager. Intelligent Manageability delivers solutions in five and Configuration Guide (IMINST.HLP) and the online Intelligent Manageability Guide (INTMGT3.HLP). Support for specific features - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 29
a hard drive. s Installing an operating system. s Installing application software or drivers. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the Compaq logo screen. Follow the instructions on the screen to continue the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 30
fully support the DMI 2.0 standard. Compaq also offers several solutions for controlling access to valuable computer components and information. DriveLock prevents unauthorized access to data stored on the hard disk, even when removed from the computer. Remote Security Management enables the system - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 31
for manually disabling the Smart Cover Lock, is available from Compaq. You'll need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. For information on enabling Memory Change Alerts, refer to the online Intelligent Manageability Guide. From the Compaq Computer - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 32
System Board Jumpers and Switches" appendix of your Guide to Features & Upgrades. Password Security The computer supports security password features, which can be established through the Compaq and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 33
is displayed, you must turn the computer off, then on again, to access the utility. 3. Select Security, then Power-On Password and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Entering a Power-On Password To enter a power-on password, complete the - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 34
delimiter character as shown: current password/ Refer to the "National Keyboard Delimiter Characters" section in this chapter for information about alternate delimiter characters. Software Reference Guide 3-7 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 35
Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia Clearing Passwords If you forget your password, you cannot access the computer. Refer to the "System Board Jumpers and Switches" appendix of your Guide to Features & Upgrades for instructions on clearing passwords. 3-8 Intelligent Manageability - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 36
the message is displayed, you must turn the computer off, then on again, to access the utility. 3. Select Security, then Smart Cover and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Software Reference - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 37
is displayed, you must turn the computer off, then on again, to access the utility. 3. Select Security, then select Smart Cover and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and Exit. Unlocking the Smart Cover Lock 1. Turn on or restart the computer. If you - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 38
one of the following: s Contact your authorized Compaq reseller or service provider. s Refer to the Compaq World Wide Web site (www.compaq.com) for ordering information. s Call the appropriate number in the Contacting Compaq Customer Support guide. For more information about using the Smart Cover - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 39
the utility. 3. Select Security, then select Password Options and follow the instructions on the screen. 4. Before exiting, click File Æ Save Changes and also be available, through the cable lock provision. See your Guide to Features & Upgrades for more information on using and installing - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 40
view current system health by using Compaq Insight Personal Edition. If the computer is connected to a network managed by Compaq Insight Manager or other SNMP-based management products from Compaq Management these drives, free of charge, before the drives fail. Software Reference Guide 3-13 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 41
is transferred between an Ultra ATA hard drive and the system's core logic. If the computer detects an abnormal modules actually fail. ECC memory modules are optional on all Compaq personal computers. To use this feature, you must replace supporting the PD-CD drive. 3-14 Intelligent Manageability - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 42
. For instructions on configuring the Backup Exec SMART Client, contact your systems administrator or refer to the Seagate Backup Exec documentation. Cheyenne has also created an agent to support the Proactive before internal components are damaged or data is lost. Software Reference Guide 3-15 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 43
new applications, device drivers, and other system software. The Compaq Support Software CD and Web site includes updated ROM Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 44
Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the Compaq Web Site at www.compaq.com. FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 45
video or hard drive support from the Boot Block ROM, the keyboard lights communicate information. When the Boot Block detects an invalid system ROM, the system sounds a series of beeps (one long and three short) and flashes the three keyboard lights. To recover the system after hearing the FailSafe - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 46
off, then turn the power on. ON ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ON ROM upgrade successfully completed. Turn power off and back on to resume normal system operation. Keyboard Lights Software Reference Guide 3-19 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 47
computer has an optional network card installed, it may support the Compaq Remote Wakeup and Remote Shutdown functions. These functions allow a system administrator to power on and power off a client computer from a remote location, supported by PC LAN management tools. Third-party software tools - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 48
Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq menu. 2. Click File Æ Save to Floppy. Follow the instructions on the screen. 3. To replicate the configuration, click File Æ - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 49
and configuration options, refer to the "Using Compaq Computer Setup Utilities" section of this guide. 3. Select File Æ Save Changes and Exit button again to quickly bring the system out of suspend to full power status. To completely turn off all power to the system, press and hold the power button - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 50
the highest level of performance, compatibility, and reliability for Compaq personal computers. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run any of the following operating - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 51
the software from the Compaq World Wide Web site at www.compaq.com. Both the CD and the web site include The Locator with Decision Support, a comprehensive listing of the device drivers, utilities, flashable ROM images, and more, categorized by operating system, personal computer family, and - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 52
software is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products and may be downloaded from the Compaq World Wide Web site at www.compaq.com. This software supplements the installation of off-the-shelf Microsoft operating systems and lets you quickly and - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 53
DMI software, refer to the online Intelligent Manageability Guide. Compaq Insight Manager and the Insight Management Agents Using the industry-standard Simple Network Management Protocol (SNMP) found in Microsoft operating systems, Compaq has continued the migration of management tools from servers - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 54
features so that LAN and PC administrators can manage the Compaq Family of Personal Computers information from a central location. The McAfee Associates Inc.) s Microsoft Corporation s Novell Inc. s Seagate Technology, Inc. s Tally Systems Corp. s Tivoli Systems, Inc. Software Reference Guide 3-27 - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 55
Compaq Diagnostics for Windows, 2- 12 Compaq Insight Manager and the Insight Management Agents, 3-26 Compaq Insight Personal Edition, 2-12 Compaq Integrated Software, 3-25 Compaq Management Solutions Partners Program, 3-27 Compaq View System 3-12 Enhanced Support Software CD, Compaq Insight - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 56
Windows NT Workstation, 1- 1 mouse enabling and disabling, 3-12 N National Keyboard Delimiter Characters, 3-8 network service boot, 3-2 O operating system, 2-1 installing, 1-1 ordering backup diskettes, 2-15 Ownership Tag, 3-4 P parallel interface control, 3-3 passwords, 3-4 changing, 3-7 clearing - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 57
2-16 Software Updating and Management, 3- 16 Support Software CD, 2-1 Surge-Tolerant Power Supply, power button, 3-22 T The Locator with Decision Support. See Thermal Sensor, 3-15 U Ultra ATA Setup, 2-2 using, 2-3 V View System Information (INSPECT), 2-10 using, 2-11 W World Wide - Compaq 270680-003 | Software Reference Guide for the Compaq Deskpro Family of Pe - Page 58
Software
Reference Guide
Compaq Deskpro Family
of Personal Computers