Compaq 400338-001 HP J1473A 4-port, J1474A 8-port, J1475A Console Switch Rackm - Page 45

C: Troubleshooting

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C: Troubleshooting Our Technical Support staff is ready to assist you with any installation or hardware problems you encounter with your Rackmount Console Switch. If a problem should develop, follow the steps below: 1. Check the troubleshooting tables to see if the problem can be resolved by following the procedures outlined. 2. If you are unable to find a resolution, fill out the Problem Report in Appendix D completely. 3. Check the Hewlett Packard web site at www.hp.com/go/enclosures for the HP support service phone number nearest you. Have your Problem Report with you when you call. To expedite assistance, have this manual with you when you call, along with a copy of your invoice giving the date purchased and other identifying data. www.hp.com/racksolutions 39

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www.hp.com/racksolutions
39
C: Troubleshooting
Our Technical Support staff is ready to assist you with any installation or hardware
problems you encounter with your Rackmount Console Switch. If a problem
should develop, follow the steps below:
1.
Check the troubleshooting tables to see if the problem can be resolved by
following the procedures outlined.
2.
If you are unable to find a resolution, fill out the Problem Report in Appendix
D completely.
3.
Check the Hewlett Packard web site at www.hp.com/go/enclosures for the
HP support service phone number nearest you.
Have your Problem Report
with you when you call. To expedite assistance, have this manual with you
when you call, along with a copy of your invoice giving the date purchased
and other identifying data.