Compaq 400338-001 HP J1473A 4-port, J1474A 8-port, J1475A Console Switch Rackm - Page 48
Rackmount Console Switch Owner's Manual, Appendices
UPC - 743172745156
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Rackmount Console Switch Owner's Manual Appendices Symptom Keyboard is inoperable on one server port Keyboard is inoperable on all ports Keyboard is inoperable after switching ports Action If keyboard does not function on one port, verify that the cables from the servers to the switch are connected properly. If you are operating in secure mode, verify your keyboard and mouse privileges. Verify that the keyboard works properly connected directly to the server. If the problem persists, contact Technical Support. If keyboard does not work on any port, try the 'Reset mouse/keyboard' command from the OSD Command Menu. Try a different keyboard. If the keyboard still does not function, cycle the power on the switch. Cycle power on all attached servers and the switch unit and try again. If the problem persists, contact Technical Support. If you are operating in secure mode, verify your keyboard and mouse privileges. If the problem persists, call Technical Support. Characters on screen do not match keyboard input No keyboard, video or mouse on expansion unit; base unit is functioning properly Try changing the keyboard scan set for that port by using the keyboard command sequence . (For more information, see the 'Basic Operations' chapter.) Try changing the keyboard scan set for that port by using the keyboard command sequence . (For more information, see the 'Basic Operations' chapter.) If the problem persists, call Technical Support. Verify that the cable connecting the two units together is correctly connected on both ends. (For additional information, see the 'Installation' chapter.) If the problem persists, contact Technical Support. 42 www.hp.com/racksolutions