Compaq 400338-001 HP J1473A 4-port, J1474A 8-port, J1475A Console Switch Rackm - Page 49

Symptom OSD menu does not "pop-up" Unable to change ports using OSD Administrator password is forgotten User password is forgotten General Keyboard/Video Problems Action Verify that you are pressing the Ctrl (control) key twice within one second. If the problem persists, contact Technical Support. Verify that the port is powered. Check the address configured in OSD. If the server is powered and the address is correct, call Technical Support. Call Technical Support. Contact your system administrator. If the building has 3-phase AC power, ensure that the server, the switch and the monitor are on the same phase. Best results are obtained when they are on the same circuit. Use only Hewlett-Packard supplied cable. HP warranties do not apply to damage resulting from user supplied cable. Do not use a 2-wire extension cord. Test AC outlets at server, switch and monitor for proper polarity and grounding. Use only with grounded outlets at the server, switch and monitor. When using a backup power supply (UPS), power the server, switch and the monitor off the supply. www.hp.com/racksolutions 43