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Compaq 6000 Maintenance & Service Guide: HP Compaq 6000 Pro Microtower Bus - Page 233

Solving Network Problems, Table D-11

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Table D-11 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. Cause Solution The cable is not securely connected. The cable is attached to the incorrect connector. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end Ensure that the cable and device at the other end are operating of the cable. correctly. Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. The network controller is not configured for this computer. Make sure the correct network client and protocol is installed. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. Solving Network Problems 221

Section	Page
Product Features	13
Microtower Chassis	13
Standard Configuration Features	13
Front Panel Components	14
Media Card Reader Components	15
Rear Panel Components	16
Serial Number Location	17
Small Form Factor	18
Standard Configuration Features	18
Front Panel Components	19
Media Card Reader Components	20
Rear Panel Components	21
Serial Number Location	22
Installing and Customizing the Software	23
Installing the Operating System	23
Downloading Microsoft Windows Updates	24
Installing or Upgrading Device Drivers (Windows systems)	24
Accessing Disk Image (ISO) Files	24
Protecting the Software	25
Computer Setup (F10) Utility	26
Computer Setup (F10) Utilities	26
Using Computer Setup (F10) Utilities	27
Computer Setup—File	28
Computer Setup—Storage	29
Computer Setup—Security	31
Computer Setup—Power	35
Computer Setup—Advanced	36
Recovering the Configuration Settings	40
Drive Protection System (DPS)	40
Accessing DPS Through Computer Setup	40
Computer Diagnostic Features	42
Hewlett-Packard Vision Diagnostics	42
Accessing HP Vision Diagnostics	42
Survey Tab	43
Test Tab	43
Status Tab	44
History Tab	45
Errors Tab	45
Help Tab	45
Saving and Printing Information in HP Vision Diagnostics	46
Downloading the Latest Version of HP Vision Diagnostics	46
Protecting the Software	46
Desktop Management	47
Initial Configuration and Deployment	47
HP Client Automation Agent	48
HP Client Manager	48
Remote System Installation	49
Software Updating and Management	49
HP Client Management Interface	50
HP SoftPaq Download Manager	50
HP System Software Manager	50
HP ProtectTools Security Manager	51
HP Client Automation Starter and Standard Editions	52
HP Client Automation Enterprise Edition	52
HP Client Manager from Symantec	52
Altiris Client Management Suite	53
HP Client Catalog for Microsoft System Center & SMS Products	53
Remote Management Technology	54
Configuring the Intel Management Engine	54
Verdiem Surveyor	56
HP Proactive Change Notification	56
Subscriber’s Choice	56
Retired Solutions	57
ROM Flash	57
Remote ROM Flash	57
HPQFlash	57
Boot Block Emergency Recovery Mode	58
Replicating the Setup	59
Copying to Single Computer	59
Copying to Multiple Computers	59
Creating a Bootable Device	60
Supported USB Flash Media Device	60
Unsupported USB Flash Media Device	62
Dual-State Power Button	63
HP Web Site Support	64
Industry Standards	64
Asset Tracking and Security	64
Password Security	68
Establishing a Setup Password Using Computer Setup	68
Establishing a Power-On Password Using Computer Setup	68
Entering a Power-On Password	69
Entering a Setup Password	69
Changing a Power-On or Setup Password	69
Deleting a Power-On or Setup Password	70
National Keyboard Delimiter Characters	70
Clearing Passwords	71
DriveLock	71
Using DriveLock	71
DriveLock Applications	72
Smart Cover Sensor	72
Setting the Smart Cover Sensor Protection Level	72
Smart Cover Lock	73
Locking the Smart Cover Lock	73
Unlocking the Smart Cover Lock	73
Using the Smart Cover FailSafe Key	73
Cable Lock Provision	74
Fingerprint Identification Technology	74
Fault Notification and Recovery	74
Drive Protection System	74
Surge-Tolerant Power Supply	74
Thermal Sensor	75
Serial ATA Drive Guidelines and Features	76
SATA Hard Drives	76
SATA Hard Drive Cables	77
SATA Data Cable	77
SATA Power Cable	77
ATA SMART Drives	78
Hard Drive Capacities	78
Identifying the Chassis, Routine Care, and Disassembly Preparation	79
Chassis Designations	79
Small Form Factor (SFF)	79
Microtower (MT)	80
Electrostatic Discharge Information	80
Generating Static	80
Preventing Electrostatic Damage to Equipment	81
Personal Grounding Methods and Equipment	81
Grounding the Work Area	82
Recommended Materials and Equipment	82
Operating Guidelines	83
Routine Care	83
General Cleaning Safety Precautions	83
Cleaning the Computer Case	83
Cleaning the Keyboard	84
Cleaning the Monitor	84
Cleaning the Mouse	85
Service Considerations	85
Power Supply Fan	85
Tools and Software Requirements	85
Screws	85
Cables and Connectors	86
Hard Drives	86
Lithium Coin Cell Battery	86
Removal and Replacement Procedures Microtower (MT) Chassis	87
Serial Number Location	87
Preparation for Disassembly	88
Access Panel	89
Front Bezel	90
Removing Bezel Blanks	91
Cable Management	92
Cable Connections	93
Memory	94
Expansion Cards	98
Installing and Removing Drives	102
System Board Drive Connections	104
Removing an External 5.25-inch or 3.5-inch Drive	105
Installing an External 5.25-inch or 3.5-inch Drive	108
Removing an Internal 3.5-inch Hard Drive	111
Installing an Internal 3.5-inch Hard Drive	112
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	113
Fan/Baffle Assembly	118
Front I/O Assembly	119
Power Switch/LED Assembly	120
Heat sink	121
Processor	122
Speaker	123
Rear Chassis Fan	124
Power Supply	125
System Board	126
Battery	127
Type 1 Battery Holder	128
Type 2 Battery Holder	128
Type 3 Battery Holder	129
External Security Devices	130
Cable Lock	130
Padlock	130
HP Business PC Security Lock	131
Front Bezel Security	132
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	134
Preparation for Disassembly	134
Access Panel	135
Front Bezel	136
Bezel Blanks	137
Installing Additional Memory	138
DIMMs	138
DDR3-SDRAM DIMMs	138
Populating DIMM Sockets	139
Installing DIMMs	140
Expansion Cards	142
Cable Management	147
Cable Connections	148
Drive Positions	149
Installing and Removing Drives	150
System Board Drive Connections	152
Removing an External 5.25-inch Drive	153
Installing an Optical Drive into the 5.25-inch Drive Bay	154
Removing an External 3.5-inch Drive	157
Installing a Drive into the 3.5-inch External Drive Bay	159
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive	161
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	165
Baffle	169
Front Fan Assembly	170
Front I/O and Power Switch Assembly	171
Speaker	173
Heat sink	174
Processor	175
Power Supply	176
System Board	177
Battery	178
Type 1 Battery Holder	179
Type 2 Battery Holder	179
Type 3 Battery Holder	180
External Security Devices	181
Installing a Security Lock	181
Cable Lock	181
Padlock	182
HP Business PC Security Lock	182
Front Bezel Security	184
Using the Small Form Factor Computer in a Tower Orientation	186
Connector Pin Assignments	187
Keyboard	187
Mouse	187
Ethernet RJ-45	188
Serial Interface, Powered and Non-Powered	188
USB	188
Microphone	189
Headphone	189
Line-in Audio	189
Line-out Audio	189
Monitor	190
4-Pin Power (for CPU)	190
PCI Express	191
PCI Express	192
DVI Connector	193
DisplayPort Connector	194
Power Cord Set Requirements	195
General Requirements	195
Japanese Power Cord Requirements	195
Country-Specific Requirements	196
POST Error Messages	197
POST Numeric Codes and Text Messages	198
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	204
Troubleshooting Without Diagnostics	208
Safety and Comfort	208
Before You Call for Technical Support	208
Helpful Hints	209
Solving General Problems	211
Solving Power Problems	215
Solving Hard Drive Problems	216
Solving Media Card Reader Problems	219
Solving Display Problems	220
Solving Audio Problems	224
Solving Printer Problems	227
Solving Keyboard and Mouse Problems	228
Solving Hardware Installation Problems	229
Solving Network Problems	232
Solving Memory Problems	235
Solving Processor Problems	236
Solving CD-ROM and DVD Problems	237
Solving USB Flash Drive Problems	239
Solving Front Panel Component Problems	240
Solving Internet Access Problems	240
Solving Software Problems	243
Contacting Customer Support	244
Password Security and Resetting CMOS	245
Resetting the Password Jumper	246
Clearing and Resetting the CMOS	247
Specifications	249
Microtower Chassis	249
Small Form Factor Chassis	251

Match case Limit results 1 per page

Network status link light never flashes.

NOTE:

The network status light is supposed to flash when there is network activity.

Cause

Solution

No active network is detected.

Check cabling and network equipment for proper connection.

Network controller is not set up properly.

Check for the device status within Windows, such as Device

Manager for driver load and the Network Connections applet

within Windows for link status.

Network controller is disabled.

Run Computer Setup and enable network controller.

Enable the network controller in the operating system via

Device Manager.

Network driver is not properly loaded.

Reinstall network drivers.

System cannot autosense the network.

Disable auto-sensing capabilities and force the system into the

correct operating mode.

Diagnostics reports a failure.

Cause

Solution

The cable is not securely connected.

Ensure that the cable is securely attached to the network

connector and that the other end of the cable is securely

attached to the correct device.

The cable is attached to the incorrect connector.

Ensure that the cable is attached to the correct connector.

There is a problem with the cable or a device at the other end

of the cable.

Ensure that the cable and device at the other end are operating

correctly.

Network controller interrupt is shared with an expansion board.

Under the Computer Setup

Advanced

menu, change the

resource settings for the board.

The network controller is defective.

Contact an authorized service provider.

Diagnostics passes, but the computer does not communicate with the network.

Cause

Solution

Network drivers are not loaded, or driver parameters do not

match current configuration.

Make sure the network drivers are loaded and that the driver

parameters match the configuration of the network controller.

Make sure the correct network client and protocol is installed.

The network controller is not configured for this computer.

Select the

Network

icon in the

Control Panel

and configure

the network controller.

Network controller stopped working when an expansion board was added to the computer.

Cause

Solution

Network controller interrupt is shared with an expansion board.

Under the Computer Setup

Advanced

menu, change the

resource settings for the board.

Table D-11

Solving Network Problems (continued)

Solving Network Problems

221