Compaq 6510b HP Compaq 6715s, 6715b, 6515b, 6710s, 6710b, 6510b Notebook PC - - Page 4

Next steps, 4Troubleshooting, A Connect to the Internet from your home - new

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Contents 3 Next steps Protecting the computer 3-1 Protecting the computer from viruses 3-1 Protecting your system files 3-2 Protecting your privacy 3-2 Protecting the computer from power surges 3-2 Using the computer safely 3-3 Connecting to a computer network 3-5 Installing additional hardware and software 3-6 Identifying and installing hardware 3-6 Locating and installing software 3-6 Updating the software installed on the computer 3-7 Finding the user guides 3-8 Turning off the computer correctly 3-8 4 Troubleshooting Troubleshooting resources 4-1 Quick troubleshooting 4-2 The computer is unable to start up 4-2 The computer screen is blank 4-3 Software is functioning abnormally 4-4 The computer is turned on but not responding . . . . . 4-4 The computer is unusually warm 4-5 An external device is not working 4-6 The WLAN connection is not working 4-6 Help and Support 4-7 Contacting technical support 4-8 A Connect to the Internet from your home Choosing an ISP A-1 Using the New Connection Wizard A-2 Choosing the type of Internet connection A-2 iv Getting Started

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Contents
3 Next steps
Protecting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Protecting the computer from viruses . . . . . . . . . . . . 3–1
Protecting your system files . . . . . . . . . . . . . . . . . . . 3–2
Protecting your privacy . . . . . . . . . . . . . . . . . . . . . . . 3–2
Protecting the computer from power surges . . . . . . . 3–2
Using the computer safely . . . . . . . . . . . . . . . . . . . . . 3–3
Connecting to a computer network . . . . . . . . . . . . . . . . . 3–5
Installing additional hardware and software . . . . . . . . . . 3–6
Identifying and installing hardware . . . . . . . . . . . . . . 3–6
Locating and installing software . . . . . . . . . . . . . . . . 3–6
Updating the software installed on the computer. . . . . . . 3–7
Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Turning off the computer correctly . . . . . . . . . . . . . . . . . 3–8
4Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
The computer is unable to start up. . . . . . . . . . . . . . . 4–2
The computer screen is blank . . . . . . . . . . . . . . . . . . 4–3
Software is functioning abnormally . . . . . . . . . . . . . 4–4
The computer is turned on but not responding . . . . . 4–4
The computer is unusually warm. . . . . . . . . . . . . . . . 4–5
An external device is not working . . . . . . . . . . . . . . . 4–6
The WLAN connection is not working . . . . . . . . . . . 4–6
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Contacting technical support . . . . . . . . . . . . . . . . . . . . . . 4–8
A Connect to the Internet from your home
Choosing an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Using the New Connection Wizard . . . . . . . . . . . . . . A–2
Choosing the type of Internet connection . . . . . . . . . . . . A–2
Getting Started
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