Compaq BL10e HP ProLiant Servers Troubleshooting Guide

Compaq BL10e - HP ProLiant - 512 MB RAM Manual

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  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 1
    HP ProLiant Servers Troubleshooting Guide Part Number 375445-008 July 2009 (Eighth Edition)
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 2
    or its subsidiaries in the United States and other countries. Intended audience This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 3
    100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare the server for diagnosis ...16 Common problem resolution ...17 Loose connections ...17 Service notifications...17 Firmware
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    remote ROM flash problems are occurring 62 Command-line syntax error ...62 Access denied on target computer 62 Invalid or incorrect command-line parameters 62 Network connection fails on remote communication 62 Failure occurs during ROM flash...63 Target system is not supported...63 System
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    processor stepping with AMD processors 84 HP resources for troubleshooting 85 Online resources ...85 HP Technical Support website ...85 HP Guided Troubleshooting website 85 Server documentation ...85 White papers...85 Service notifications ...85 Subscriber's choice...85 Care Pack ...86 Contents
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    instructions 86 Key features, option part instructions, and board layouts...87 External cabling information ...87 Power capacity ...87 Product configuration resources...87 Device driver information...87 DDR3 memory configuration ...87 Operating system version support and beep codes ...114
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    System AC Power Problem (Power Supply codes 159 Server blade management module error codes 159 Power management module error codes 162 Port 85 codes and iLO messages ...163 Troubleshooting the system using port 85 codes 163 Processor-related port 85 codes HP technical support or an authorized
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    Acronyms and abbreviations...177 Index...183 Contents 8
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 9
    for Tape drive problems (on page 49 Support software (on page 76) • Added new content to HP Resources for Troubleshooting (on page 85): o HP Guided Troubleshooting codes (on page 114) Revision history 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part
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    page 90) section to reflect the supported versions for the messages in this document • Updated and added new POST error messages and beep codes (on page 114) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 11
    (on page 59) • Tape drive problems (on page 49) • New error messages in ADU error messages (on page 90) and POST error messages and beep codes (on page 114) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 12
    to mean servers and server blades. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to complex software configuration problems. To understand the sections of this guide and to identify the best starting
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 13
    system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server
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    , observe local occupational health and safety requirements and guidelines for manual material handling. These symbols, on power supplies or systems, indicate by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 15
    health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift follow when setting up the system or handling parts. A discharge of static electricity from a finger • Use conductive field service tools. • Use a portable field service kit with a folding static
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    6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. To verify the server configuration, connect
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 17
    and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Firmware updates Download
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    storage space efficiency when drives are grouped together into the same drive array. NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume. SCSI hard drive guidelines • Each SCSI drive drives are grouped together into the same drive array. Common problem resolution 18
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    expansion. Off Do not remove the drive. The drive is being accessed, but (1) it is not configured as part of an array; (2) it is a replacement drive and rebuild has not yet started; or (3) it is spinning only when the server is connected to a Smart Array controller. Common problem resolution 19
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 20
    . Replace the drive as soon as possible. The drive is offline, a spare, or not configured as part of an array. Server updates with an HP Trusted Platform Module and BitLocker™ enabled When a TPM is installed to replace or remove the TPM • Disabling or clearing the TPM Common problem resolution 20
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 21
    • Moving a BitLocker™-protected drive to another server • Adding an optional PCI device, such as a storage controller or network adapter Common problem resolution 21
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 22
    : 1. HP Technical Support (http://www.hp.com/support) Select your country and then follow the instructions to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 23
    (http://www.hp.com/go/bladesystem/documentation) Select Support, Drivers and Manuals, and then select the product. Select Manuals, and then locate the link for the maintenance and service guide. 3. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliantbl
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 24
    Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Diagnostic flowcharts 24
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 25
    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Diagnostic flowcharts 25
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 26
    LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does not power on. • The system power LED is off or amber. supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock
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    Diagnostic flowcharts 27
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 28
    p-Class server blade power-on problems flowchart c-Class server blade power-on problems flowchart For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does not power on. Diagnostic
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    or amber. • The health LED is red or amber. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem POST problems flowchart Symptoms: • Server does not complete POST Diagnostic flowcharts 29
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 30
    has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Server and p-Class server blade POST problems flowchart Diagnostic flowcharts 30
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 31
    c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Diagnostic
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    There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to
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    • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component •
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 34
    Server and p-Class server blade fault indications flowchart Diagnostic flowcharts 34
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 35
    c-Class server blade fault indications flowchart Diagnostic flowcharts 35
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 36
    procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Power problems Power source problems Action: 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On
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    reference guide for specifications. 5. Be sure the line cord is connected. 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has
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    supported option on the server. For information on supported hardware, see the server documentation. If necessary, remove unsupported hardware. 2. To be sure the problem -Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10.
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    , respectively. Testing the device Action: 1. Uninstall the device. If the server works with the device removed and uninstalled, a problem exists with the device, the server does not support the device, or a conflict exists with another device. 2. If the device is the only device on a bus, be sure
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    instructions before performing this operation or data loss could occur. 5. Clearing NVRAM can resolve various problems. Clear the NVRAM, but do not use the backup .SCI file server documentation to be sure both support booting from a USB CD-ROM drive. o Be sure legacy support for a USB CD-ROM drive
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    . Replace with known functional cables to test whether the original cables were faulty. 4. Be sure the correct, current driver is installed. Diskette drive problems Diskette drive light stays on Action: 1. Be sure no loose connections (on page 17) exist. 2. Be sure the diskette is not damaged. Run
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    statement. 4. Be sure enough space is available on the diskette. Drive problems (hard drives and solid state drives) HP SIM reports a drive fault See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version
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    controller order is set properly. No hard drives are recognized Action: 1. Be sure no power problems (on page 36) exist. 2. Check for loose connections (on page 17). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. Hard
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    capacity than the original drive. Data is inaccessible Action: 1. Be sure the files are not corrupt. Run the repair utility for the operating system. 2. Be sure boots from the SD card. 2. Reseat the SD card. USB drive key problems System does not boot from the drive Action: 1. Be sure that USB is
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    server. Refer to the server documentation. 3. Be sure no ventilation problems exist. If you have been operating the server for an extended period test functionality. This is part of normal redundant fan operation. 2. Be sure no POST error messages ("POST error messages and beep codes" on page 114)
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    HP Trusted Platform Module problems Action: If the TPM fails and is no longer detected by RBSU, request a new system board and TPM board from an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). CAUTION: Any attempt to remove an installed TPM
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    See the server documentation. 2. Be sure the memory modules have been installed correctly in a supported configuration. See the server documentation. 3. Be sure the memory modules are seated properly ("DIMM handling memory. 7. Replace the memory. See the server documentation. Hardware problems 47
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    message: Memory Configuration Error: System boot halted For more information, see the server documentation on the HP website (http://www.hp.com/support). PPM problems Action: If the PPMs are not integrated on the system board: CAUTION: Do not operate the server for long periods with the access
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    be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 50
    services. 5. Check the SCSI/HBA/Driver configuration of the drive. 6. Inspect media and cables, and discard any that are faulty or damaged. 7. Contact HP support ("Contacting HP technical support the correct media part number is being used. 2. Pull a support ticket using HP StorageWorks problems 50
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    see the server documentation on the HP website (http://www.hp.com/support). • Be sure the adapter is seated properly. System open circuits working. Refer to the section for each component in this guide. If you cannot determine the problem by checking the specific area, perform each of the following
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    External device problems Video problems Screen is blank for more than 60 seconds after you power up the board. Monitor does not function properly with energy saver features Action: Be sure the monitor supports energy saver features, and if it does not, disable the features. Video colors are wrong
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    the monitor away from other monitors or power transformers. Mouse and keyboard problems Action: 1. Be sure no loose connections (on page 17) exist in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 54
    be connected as a hotplug device. Connect the local I/O cable before booting the server, or switch to USB devices (if supported) to use the local I/O cable hot-plug functionality. Modem problems No dial tone exists Action: 1. Be sure the cables are plugged in as specified in the modem documentation
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    before the modem is able to answer. a. Turn off the answering machine. or Reconfigure the auto-answer option to respond in fewer rings than the answering machine. b. Restart the server, and and compliant with CCITT and Bell standards. Replace with a supported modem if needed. Hardware problems 55
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 56
    an online subscription service Action: 1. If LEDs to see if any statuses indicate the source of the problem. For LED information, refer to the network controller documentation. applicable. 5. Be sure the server and operating system support the controller. Refer to the server and operating system
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    for the controller and that the driver file is not corrupted. Reinstall the driver. exist. 2. Be sure the server and operating system support the controller. Refer to the server and operating system the configuration of the network controller. Problems are occurring with the network interconnect
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 58
    problem diagnosis. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting Writing to a read-only or a code segment • Loading a bad value into problem, contact an authorized service provider ("Contacting HP technical support
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    to the operating system documentation. Problems occur after the installation of a service pack Action: Follow the instructions for updating the operating system , the system locks up or a panic error occurs Action: Disable ACPI support in Sun Solaris. Refer to the Sun website (http://www.sun.com)
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    instructions provided. 3. Install the current drivers ("Drivers" on page 77). If you apply the update and have problems, locate files to correct the problems on the HP website (http://www.hp.com/support sure you have printed records of all troubleshooting information you have collected to this point
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 61
    information. Linux operating systems For troubleshooting information specific to Linux operating support website of the software vendor for known problems. 4. Review log files for changes made to the server which may have caused the problem manually set the software switches. Refer to the application
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    files are added by the application. • Reinstall the application. • Be sure you have the most current drivers ("Drivers" on page 77). Remote ROM flash problems General remote ROM flash problems are upgrading. • Follow the instructions for the Remote ROM Flash the remote registry service is running
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 63
    the Remote ROM Flash utility. To determine if the server is supported, see the HP website (http://www.hp.com/support). System requests recovery method during a firmware update When updating the ™, see BitLocker™ for servers on the Microsoft website (http://www.microsoft.com). Software problems 63
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    -volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 65
    the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use you for access to RBSU with each power-up. Auto-configuration process The auto-configuration process automatically runs when you boot the server
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    ORCA default settings and override the auto-configuration process, press the F8 key when prompted. By default, the auto-configuration process configures the system Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 67
    (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 68
    or include the following: • File system types, contents, or status . The utility also provides support for the following functions: refer to the controller user guide. For more information regarding the option should only be used by qualified service personnel. This value should always match the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 69
    the ROMPaq utility, see the HP website (http://www.hp.com/go/support). Remote Insight Lights-Out Edition II RILOE II enables browser access to servers about RILOE II features, refer to the Remote Insight Lights-Out Edition User Guide on the Documentation CD or on the HP website (http://www.hp.com/
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 70
    state of the host server. • Access advanced troubleshooting features through the iLO and iLO 2 interface. . Refer to the instructions for using this utility service actions, and some utility functions. It also provides seamless integration with HP hardware support by generating and emailing support
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    of VMs on any available host The Server Migration Pack automates the manual processes required for migrating servers between physical or virtual platforms (P2V, by incorporating vulnerability assessment and patching as integral parts of the system management process. • Accelerating resolution
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 72
    , see the HP ProLiant Essentials Vulnerability and Patch Management Pack User Guide, or the HP website (http://www.hp.com). HP Insight Server data from one server to another without errors, eliminating the need for manual redeployment of these elements on the new server. During the migration
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 73
    To access the System Management homepage of a server, go to https://localhost:2381 (https://localhost:2381). Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 8-MB ROM that acts as two, separate 4-MB ROMs. In the standard
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 74
    provide native USB support Clustering software If the server uses cluster software, such as Microsoft® Cluster Server or Novell Cluster Services, refer to the documentation provided with the application for cluster troubleshooting information. For software troubleshooting information and frequently
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    pass. The diagnosis feature should be used: • To troubleshoot why a hard drive is in a particular state. failed. • When data corruption or storage problems occur, but no physical indications are evident Support Packs" on page 77). NOTE: The current version of SmartStart provides the memory spare part
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 76
    . In many cases, you can avoid problems before they occur. There are two HP Insight Remote Support solutions: • For small and midsize environments: HP Insight Remote Support Standard provides basic remote monitoring, notification/advisories and service dispatch. It is optimized for environments with
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 77
    control tools, refer to the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website (http://www.hp.com/go/hpsim). Operating system version support Refer to the operating system support matrix (http://www.hp.com/go/supportos). HP Smart Update
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 78
    For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart Update Manager utility are available from Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 79
    the ROM and replaces it with a more recent version. Update the firmware to do the following: • Support new hardware, such as a processor revision • Support new features • Correct problems in a previous firmware version Without the correct firmware version, the server and hardware options may not
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    image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation). Option ROMs Smart Components for option ROMs provide efficient administration of option ROM upgrades. Types
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 81
    For manual firmware updates, download the current firmware from the HP website (http://www.hp.com/support). ROMPaq utility diskette or USB drive key The bootable ROMPaq diskette or USB drive key contains all the necessary system files, option ROM image files, and the configuration files
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 82
    Key A Windows-based utility to partition, format, and copy files locally to a USB flash media device, such as an HP from the HP website (http://www.hp.com/support). For more information, see "HP Smart Update HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD. Online
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 83
    , you must start the interface manually. Open a command-line interface and information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD. ROM Update Utility The the Intel® microcode, also called processor support code, that the system uses to initialize the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 84
    the new stepping processor. Unsupported processor stepping with AMD processors For systems based on AMD processors, you may need to update the system ROM to support new steppings (revisions) of processors. However, in most cases, a system ROM update is not required. If the system ROM does not
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 85
    model, and then click the Troubleshoot a Problem link on the product page. Subscriber's choice HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support alerts, or other notifications
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 86
    (http://register.hp.com). Overview of server features and installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website (http://www.hp.com/go/bizsupport). Key features, option part numbers Refer to the QuickSpecs on the HP website (http
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 87
    /index.html) Product installation resources Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts Refer to the hood labels and the server user guide. The hood labels are inside the access panels of the server, and the server user
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 88
    , and the SmartStart installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack. ). Management of the server Refer to the HP Systems Insight Manager Help Guide on the Management CD or the HP website (http://www.hp.com/ resources for troubleshooting 88
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 89
    • HP Business Support Center website (http://www.hp.com/go/bizsupport) • HP Technical Documentation website (http://www.docs.hp.com) HP resources for troubleshooting 89
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    may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 91
    cache line contains dirty data that the controller has been unable to flush (write) to the drives. This problem usually occurs when a problem with the drive or drives occurs. Action: Resolve the problem with the drive or drives. The controller can then write the dirty data to the drives. Accelerator
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 92
    remain disabled until it is reinitialized using ACU. Action: Check the Disable Code field. Run ACU ("Array Configuration Utility" on page 67) to accelerator board has been temporarily disabled. Action: Check the Disable Code field. Accelerator Status: Unrecognized Status Description: A status was
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 93
    Accelerator Status: Warranty Alert Description: Catastrophic problem exists with array accelerator board. Refer to other messages on Diagnostics screen for exact meaning of this message. Action: Replace the array accelerator board. Adapter/
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    the controller. Controller Is Not Configured Description: Controller is not configured. If the controller was previously configured and you change drive locations, a problem might exist with the placement of the drives. ADU examines each physical drive and looks for drives that have been moved to
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    Controller Reported POST Error. Error Code: X Description: The controller returned an error from its internal POST the drive. 3. Power up the system. 4. If the problem persists, power down the system and replace the cable. 5. If the problem persists, power down the system and replace the drive. Error
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 96
    rebuilt from the corresponding mirror or parity data. Action: No action is required. Drive (Bay) X Upload Code Not Readable Description: An error occurred while ADU was trying to read the upload code information from this drive. Action: If multiple errors occur, the drive may need to be replaced
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 97
    due to a fatal command problem (such as drive time-out), or is unable to get data due to these features not being supported on the controller. Action in drive position Y. 4. Rearrange the drives according to the ADU instructions. Duplicate Write Memory Error Description: Data cannot be written to the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 98
    Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not match with the information stored in NVRAM. This can occur if new, previously configured drives have been placed in a system that has also been previously configured. Action:
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    drive or drives, and then restore the data for this logical drive from the tape backup. Otherwise, follow the procedures for correcting problems when an incorrect drive is replaced or a loose cable is detected. Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 100
    Logical Drive X Status = Recovering (rebuilding data on a replaced drive) Description: A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data. Action: No action is required. Normal operations can occur;
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    Processor Stepping) Description: If a processor has an unsupported stepping, it is not started, and this message is displayed. Processor Not Supported (Unsupported Core Speed) Description: If a processor has a core speed that is incompatible with the other installed processors, the processor is
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    completing steps 1 through 4, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). SCSI Drive ID Y Firmware Needs Upgrading Description: Drive firmware may cause problems and should be upgraded. Action: Update the drive to the latest
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 103
    connected, or the drive cage connection has failed. Action: 1. Power down the system. 2. Reconnect the cable securely. 3. Restart the system. 4. If the problem persists, replace the cables and connectors as needed. SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description: The
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 104
    documentation for allowable temperature specifications and additional tips. 5. If the problem persists, replace the fan. Storage enclosure on SCSI Bus X Description: The firmware version of the external storage unit is not supported. Action: Update the storage device to the latest firmware version
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 105
    2. If the problem persists, contact an authorized service provider. Swapped cables problem, then power down system and move the drives back to the original controller. Description: You have exceeded the maximum number of drives supported for this controller, and the connected controller was not part
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 106
    new locations. Action: 1. Refer to the server documentation for supported configurations and cabling guidelines. 2. Restore to the original configuration. the firmware on this controller. If this doesn't solve the problem then power down system then move drives back to the original controller
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 107
    problem or a system board problem. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support the POST messages. Contact an authorized service provider for any warranty replacements.
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 108
    messages displayed by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). Unknown Disable Code Description: A code was returned from the array accelerator board that ADU does not
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 109
    may have been altered. Condition can cause data corruption if power to the drive is interrupted. Action: Replace the drive with a supported drive or restore the operating parameter of the drive. WARNING - Mixed Feature Processors Were Detected Description: Mixed feature processors were detected
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 110
    the batteries if the batteries do not recharge within 36 powered-on hours. Array Accelerator: This controller has been set up to be a part of a redundant pair of controllers... ...but the array accelerator cache sizes are different on the two controllers. Make certain that both controllers are
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 111
    . Controller State: The HBA does not have an access ID... ...External SCSI array controllers that support SSP require HBAs to have an access ID. Action: Upgrade the HBA. If the problem persists, contact HP support ("Contacting HP" on page 171). Drive Offline due to Erase Operation: The logical drive
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 112
    Logical drive state: Background parity initialization is currently queued... ...or in progress on this logical drive. If background parity initialization is queued, it will start when I/O is performed on the drive. When background parity initialization completes, the performance of the logical drive
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 113
    ... ...and should be disconnected from this controller. Action: Replace the physical drive with a drive supported by the controller. Redundancy State: This controller has been setup to be part of a redundant pair of controllers.... ...but redundancy is temporarily disabled. Redundancy is temporarily
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 114
    may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 115
    Audible Beeps: None Possible Cause: This message indicates Online Spare Memory is enabled and indicates the amount of memory reserved for this feature. Action: None. Advanced Memory Protection mode: Multi-board mirrored memory with Advanced ECC ...Xxxx MB System memory and xxxx MB memory reserved
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 116
    Fan Solution Not Sufficient Audible Beeps: Possible Cause: The minimum number of required fans is missing or failed. Action: Install fans or replace any failed fans. Fatal DMA Error Audible Beeps: None Possible Cause: The DMA controller has experienced a critical error that has caused an NMI. Action
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    is not properly programmed. Action: Replace the physical ROM part. Fibre Channel Mezzanine/Balcony Not Supported. Audible Beeps: 2 short Description: The Fibre Channel adapter is not supported on the server. Action: Install the supported Fibre Channel adapter. High Temperature Condition detected by
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 118
    be used Description: Invalid or mixed memory types were detected during POST. Action: Use only supported DIMM pairs when populating memory sockets. Refer to the applicable server user guide memory requirements. Invalid Password - System Halted! Audible Beeps: None Possible Cause: An invalid password
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 119
    Network Server Mode Active and No Keyboard Attached Audible Beeps: None Possible Cause: A keyboard is not connected. An error has not occurred, but a message is displayed to indicate the keyboard status. Action: No action is required. NMI - Button Pressed! Audible Beeps: None Possible Cause: The NMI
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 120
    Processor X Unsupported Wattage. Audible beeps: 1 long, 1 short Possible cause: Processor not supported by current server. Action: Refer to the server documentation for supported processors. If the processor is supported, remove the processor, update the system to latest ROM, and then reinstall the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 121
    Cause: ROM bootblock is corrupt. Action: Contact an authorized service provider. REDUNDANT ROM ERROR: Primary ROM invalid. Booting Backup or used. Action: Populate the DIMM socket. This DIMM does not support thermal monitoring... A less efficient cooling solution with fans running at higher speeds
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 122
    DIMM(s) may not be used Description: Unsupported memory types found in system. Action: Refer to the applicable server user guide memory requirements and replace with supported DIMMs. Unsupported PCI Card Detected Remove PCI Card from Slot Audible beeps: 2 short Possible cause: The PCI card installed
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    Select a configuration option: 1. Enable OBDR 2. Exit Audible Beeps: None Possible Cause: A USB tape device that supports One Button Disaster Recovery (OBDR) is installed in the system. Action: 1. Press 1 or 2. o Pressing 2 exits the configuration. o Pressing 1 starts the configuration. The
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    HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101 remove it and see if the problem remains. If this message goes away after you remove your new hardware, there may be a problem with the add-in card.
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 125
    to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service provider for system board replacement. 102-System Board Failure, Timer Test Failed Audible Beeps: None
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 126
    162-System Options Not Set Audible Beeps: 2 long Possible Cause: Configuration is incorrect. The system configuration has changed since the last boot (addition of a hard drive, for example) or a loss of power to the real-time clock has occurred. The realtime clock loses power if the onboard battery
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 127
    installed in pairs or sequentially Audible beeps: 1 long, 1 short Possible cause: The system is configured with only one FBDIMM and the system does not support single FBDIMM mode, or multiple FBDIMMs are installed but were not installed in the proper order. Action: Do one of the following: • Install
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    DIMMs or insufficient DIMM timings. Action: Install registered ECC DIMMs. 207-Memory Configuration Warning - DIMM In Socket x does not have Primary Width of 4 and only supports standard ECC Advanced ECC does not function when mixing DIMMs with Primary Widths of x4 and x8. Error messages 128
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 129
    or none Possible Cause: Installed DIMMs have a primary width of x8. Action: Install DIMMs that have a primary width of x4 if Advanced ECC memory support is required. 209-Online Spare Memory Configuration - No Valid Banks for Online Spare Audible Beeps: 1 long, 1 short Possible Cause: Two valid banks
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    exists with a memory board powering up properly. Action: Exchange DIMMs and retest. Replace the memory board if problem persists. 212-Processor Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page
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    technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 132
    it to see if the hardware is the cause of the conflict. 2. Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 600 Series 601
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 133
    preventing the diskette drive from operating properly. Action: 1. Run the server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 1100 Series 1151
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 134
    for the server, see the server user guide on the HP website (http://www.hp.com/support). 1611-CPU Zone Fan Assembly Failure Detected. the assembly is properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans. 4. If a known working replacement fan is
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 135
    to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. 1611-Fan x Not Present (Fan Zone CPU) Audible Beeps: 2 short Possible Cause: Required fan is not installed or spinning
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 136
    2. Be sure the assembly is properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans. 4. If a known working replacement fan is not spinning, replace the assembly. 1611-Power Supply Zone Fan Assembly Failure Detected. Single
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    on the specified Smart Array controller is corrupt or invalid. Action: 1. Update the controller with the latest firmware version. 2. If the problem still exists, replace the controller. 1708 - Slot X Drive Array Controller - Bootstrap NVRAM restored from backup. System restart required Audible Beeps
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 138
    the backup ROM. Action: 1. Update the controller to the latest firmware version ("Firmware maintenance" on page 79). 2. If the problem persists, replace the controller. 1714-Slot Z Drive Array Controller - Redundant ROM Checksum Error... ...Backup ROM has automatically been activated. Check
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    indicate that support for additional devices has been added, upgrade to the latest version of controller firmware. • Remove some of the devices attached to the controller. 1719-Slot z Drive Array - A controller failure event occurred prior to this power-up (previous lock-up code = 0x####) Audible
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    of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward. • If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online. 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 141
    than 32 logical drives, this message will be followed by: "Auto-configuration failed: Too many logical drives." Audible Beeps: None Possible Cause to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration
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    replace the enclosure components. For more information, see the HP BladeSystem c-Class Enclosure Troubleshooting Guide on the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). 1735-Slot z Drive Array - Unsupported Redundant Cabling Configuration Detected... ...Multiple paths to
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 143
    by improper TPM use. For operating instructions, see the encryption technology feature documentation F1 to display this message on reboot until the problem is resolved. The drives should be accessible through a supported manner for dual-domain redundant path support, see the product user guide. 1742
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 144
    and reinstallation (hot-plug hard drives only). 1746-Slot z Drive Array - Unsupported Storage Connection Detected... ...SAS connection via expander is not supported on this controller model. Access to all storage has been disabled. Upgrade controller or detach the expander based storage connections
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 145
    number. Audible Beeps: None Possible Cause: The current battery pack is not supported on this Array Accelerator module. Action: Install only supported battery packs with the correct part number. 1753-Slot Z Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 146
    key. Audible Beeps: None Possible Cause: The controller model does not support the configuration on the drives or the license key is inactive or missing or defective. Action: 1. Reseat array accelerator module. 2. If the problem persists, replace the array accelerator module. 1764-Slot X Drive Array
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 147
    drive(s) using ROM Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None indicated drives are running firmware that is known to cause intermittent problems. Update all drives to the latest firmware version ("Firmware maintenance"
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 148
    found on the drives and has been automatically discarded. Action: Check the file system to determine whether any data has been lost. 1775-Slot X Drive back on to retry. Audible Beeps: None Possible Cause: Storage system problem detected. A SCSI enclosure seems to be connected to the specified SCSI
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 149
    . If you believe the I/O board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 3. Reboot the server c. I/O board 1777-Slot X Drive Array - ProLiant Drive Storage Enclosure Problem Detected... (followed by one or more of the following): ...SCSI Port
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 150
    Compare the cabling against the diagrams in the HP Smart Array Controller User Guide. b. If the routing is correct, replace cables on the specified port failed. If this message is displayed after Options ROMPaq is run, problems may have occurred while attempting to flash the ROM. Action: 1. Reseat
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 151
    indicates drive positions beyond the capability of this controller. This may be due to drive movement from a controller that supports more drives than the current controller. (5) Configuration information indicates drives were configured on a controller with a newer firmware version. Audible
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 152
    Audible Beeps: None Possible Cause: A failed or replacement drive has not yet been rebuilt. Action: • Perform one of the following actions: o Press the F1 key to continue with recovery of data to the drive. Data will be automatically restored to drive X when a failed drive has been replaced, or to
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 153
    sure all drives are fully seated. 4. Power cycle any external SCSI enclosures while the system is off. 5. Power up the server to see if the problem still exists. 6. If configured for fault-tolerant operation and the RAID level can sustain failure of all indicated drives: a. Press the F2 key to fail
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 154
    • When powering down the system, the server must be powered down before external storage systems. 1792-Drive Array Reports Valid Data Found in Array Accelerator... ...Data will automatically be written to drive array. Audible Beeps: None Possible Cause: Power was interrupted while data was in the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 155
    disabled or the controller might not be usable until this problem is corrected. Action: Replace the array accelerator daughter board. drives. After pressing the F2 key, check integrity of the file system and restore lost data from backup. Event list error 001 of 010** ---caution--- Error messages 155
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 156
    components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. NOTE
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 157
    Blue Screen Trap: Cause [NT]... ...Kernel Panic: Cause [UNIX] Abnormal Program Termination: Cause [NetWare] Event Type: System lockup Action: Refer to the operating system documentation. Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)... ...Corrected Memory Error Threshold Passed (
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 158
    additional power supply (if applicable to the system). 2. If the problem persists, remove some of the installed options. System AC Power Problem (Power Supply X) Event Type: AC voltage problem Action: Check for any power source problems. System Fan Failure (Fan X, Location) Event Type: Fan failure
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 159
    contact HP Technical Support ("Contacting HP" problem persists, replace the memory board. HP BladeSystem p-Class infrastructure error codes The server blade management modules and power management modules contain service ports that enable service BladeSystem Maintenance and Service Guide on the HP
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 160
    HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Interconnect A Error Code LED code: 13-1, 13-2, 13-3, or 13-4 Location: Interconnect device - side A Action: Perform the following steps to resolve the problem. Stop when the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 161
    HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Interconnect B Error Code LED code: 14-1, 14-2, 14-3, or 14-4 Location: Interconnect device - side B Action: Perform the following steps to resolve the problem. Stop when the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 162
    BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Unknown server blade management module error code LED code: 19-1 Location: Unknown Action: Perform the following steps to resolve the problem. Stop when the problem is resolved
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 163
    Supply - Slot 6 LED codes 2-1 or 2-2 3-1 or 3-2 4-1 or 4-2 5-1 or 5-2 6-1 or 6-2 Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Reseat the power supply. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 164
    (on page 166)" for more information. 3. Reference the designated section in this guide for the appropriate troubleshooting steps. Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh. IMPORTANT: Reboot the server after completing each numbered step. If the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 165
    4xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot memory-related error codes: 1. Check the memory LEDs for any identified errors or failed DIMMs, and take corrective action. 2. Bring the server to base
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 166
    server serial number through RBSU ("Re-entering the server serial number and product ID" on page 68). Miscellaneous port 85 codes To troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 167
    number and product ID" on page 68). Windows® Event Log processor error codes Message ID: 4137 Severity: Error Description: The processor in slot X, continue to operate. Action: Confirm that the license agreement in use supports all of the installed processors. Message ID: 4169 Severity: Warning
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 168
    Insight Diagnostics processor error codes MSG_CPU_RR_1 Event type: Unable to divide and multiply with zero and infinity. Action: • Ensure proper ventilation and cooling for the server. • Ensure the processor heatsinks
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 169
    Event type: MMX hardware is not present. Action: Replace the processor. MSG_CPU_RR_10 Event type: MMX add instruction has failed. Action: Replace the processor. MSG_CPU_RR_11 Event type: MMX subtraction instruction has failed. Action: Replace the processor. MSG_CPU_RR_12 Event type: MMX multiply
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 170
    has failed. Action: Replace the processor. MSG_CPU_RR_16 Event type: MMX compare instruction has failed. Action: Replace the processor. MSG_CPU_RR_17 Event type: Stress integer math test has failed. Action: • Ensure proper ventilation and cooling for the server. • Ensure
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 171
    • An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part. • For specific information about customer replaceable parts, refer to the maintenance and service guide on the
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 172
    HP technical support, collect List of any other optional HP or Compaq hardware o Network configuration • Specific software information system information you need Depending on the problem, you may be asked for certain number • A current copy of the following files: o WinMSD (Msinfo32.exe on Microsoft®
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 173
    user mode application, such as the Insight Agents, is having a problem o IRQ and I/O address information in text format • An updated file system information: o Number and size of partitions and logical drives o File system on each logical drive • Current level of Microsoft® Windows® Service
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 174
    SURVEY.TXT files) • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • Printouts or electronic copies (to e-mail to a support technician) with the versions • A detailed description of the problem and any associated error messages SCO operating systems Collect
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 175
    with the versions • A detailed description of the problem and any associated error messages IBM OS/2 operating version number and printouts or electronic copies (to e-mail to a support technician) of: o IBMLAN.INI o PROTOCOL.INI o CONFIG.SYS subsystem and file system information: Contacting HP 175
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 176
    File system on each logical drive • Warp Server version used and: o Whether Entry, Advanced, Advanced with SMP, or e-Business o All services running at the time the problem for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 177
    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BIOS Basic Input/Output System CCITT International
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 178
    DU driver update ECC error checking and correcting EFS Extended Feature Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM HP SIM HP Systems Insight Manager HTTP hypertext transfer protocol I/O input/output IDE integrated device electronics
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 179
    IP Internet Protocol IRQ interrupt request ISP Internet service provider KVM keyboard, video, and mouse LED light-emitting diode LVD low-voltage differential MMX multimedia extensions NMI non-maskable interrupt NVRAM non-volatile memory
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 180
    PCI-X peripheral component interconnect extended PMP Performance Management Pack POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 181
    SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module SNMP Simple Network Management Protocol SP1 Service Pack 1 SSD support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TPM trusted platform module UPS uninterruptible power system USB universal
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 182
    VGA video graphics array Acronyms and abbreviations 182
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 183
    53 audio problems 53 authorized reseller 171 auto-configuration process 65 codes 114 BIOS Serial Console 66 blank screen 52 blue screen event 157 boot options 66 booting problems 40 booting the server 40 C cables 17, 100, 105, 106 cables, troubleshooting 17 cables, VGA 52 cabling 87 cabling problem
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 184
    contacting technical support 171 controller 87 expansion board problems 57 expansion board-related port 85 codes 165 express port error 116 external device problems 52 F fan assembly 134, 135, 136 fan LED 45 fan problems 44, 45 problems 51 graphics card option 51 guided troubleshooting 85 Index 184
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 185
    36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 186
    113 port 85 code, expansion board-related 165 port 85 code, list 163 port 85 code, memory-related 165 port 85 code, miscellaneous 166 port 85 code, processor-related 164 port 85 code, troubleshooting 163 port 85 code, viewing 163 POST error messages 101, 108, 109, 114 POST problems flowchart 30, 31
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 187
    problems 62 remote support and analysis tools 76 replacement drives detected 150 required information 172 resources 85 resources, troubleshooting 68 server blade management module error codes 159 server documentation 85, 86, 87 setup 88, 93 service notifications 17 Service Packs 59 shared ports
  • Compaq BL10e | HP ProLiant Servers Troubleshooting Guide - Page 188
    troubleshooting 19, 36 troubleshooting flowcharts 22 troubleshooting resources 12, 22, 85 Trusted Platform Module (TPM) 20, 44, 46, 57, 63 U unknown problem (uninterruptible power supply) 37 USB drive key 44, 82 USB support 74 using this guide 12 utilities 64 utilities, deployment 64, 65, 68 V valid
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HP ProLiant Servers
Troubleshooting Guide
Part Number 375445-008
July 2009 (Eighth Edition)