Compaq CQ58-d00 Maintenance and Service Guide

Compaq CQ58-d00 Manual

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  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 1
    HP 2000 Notebook PC Compaq CQ58 Notebook PC Maintenance and Service Guide
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    contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice ENWW
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    Sequential part number listing ...25 4 Removal and replacement procedures ...31 Preliminary replacement requirements ...31 Tools required ...31 Service considerations ...31 Plastic parts ...31 Cables and connectors ...31 Drive handling ...32 Grounding guidelines ...32 Electrostatic discharge damage
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    Packaging and transporting guidelines 34 Component replacement procedures ...36 Service tag and PCID label ...36 Service tag ...36 PCID label ...37 Computer feet ...38 Battery ...39 Display subcomponents (bezel, webcam, panel 40 WLAN module ...48 Memory module ...51 Hard drive ...53
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    Creating HP Recovery media ...108 Restore and recovery ...110 Using Windows Refresh for quick and easy recovery 111 Remove everything and reinstall Windows 111 Recovering using HP Recovery Manager 112 What you need to know 112 Using the HP Recovery partition to recover (select models only 112
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    viii ENWW
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    1 Product description Category Product name Processors Description Compaq CQ58 Notebook PC HP 2000 Notebook PC AMD processors A6-5200, 2.0-GHz processor (1600-MHz memory speed, quad core, 25 W) A4-5000, 1.5-GHz processor (1600-MHz memory speed, dual core, 15 W) C-70 1.33-GHz processor (1066-MHz
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    HR UMA) 39.6-cm (15.6-inch), HD, LED, SVA BrightView (1366×768) display; typical brightness: 200 nits LVDS support 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3/1600-MHz DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333
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    Serial ATA 12.7-mm tray load DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Single digital microphone HD audio Altec Lansing speakers Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 frames per second Integrated 10/100 network
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    (3-wire plug with ground pin, supports 3-pin DC connector) Support for the following batteries: ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security Security cable slot Operating system Preinstalled: ● Windows 8 (64-bit) ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter
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    2 External component identification Right side Component (1) Optical drive (2) Optical drive light (3) Optical drive eject button (4) USB 2.0 ports (2) (5) AC adapter light (6) Power connector (7) Security cable slot ENWW Description Reads an optical disc. NOTE: On select models, the
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    Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. Enables airflow to cool
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    Component (9) (10) Hard drive light Power light Front Component Speakers (2) Description ● Blinking white: The hard drive is being accessed. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the
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    notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, and then select Help and
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    Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● Amber: The TouchPad is enabled. ● Off: The TouchPad is disabled. Moves the on-screen pointer and selects or
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    Lights Component (1) Caps lock light (2) Power light (3) Wireless light Description White: Caps lock is on, which switches the keys to all capital letters. Off: Caps lock is off. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.
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    Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the
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    Keys Component (1) (2) (3) esc key fn key Windows 8 logo key (4) Action keys (5) Windows 8 applications key Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Windows 8: Returns you to
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    Bottom Component (1) (2) Battery bay Vents (3) (3) Battery release latch Description Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on
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    in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. Contains the hard drive. 14 Chapter 2 External component identification ENWW
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    3 Illustrated parts catalog Computer major components ENWW Computer major components 15
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    Item (1) (2) (3) (4) (5) (6) (7) (8a) (8b) (9a) (9b) (10) (11) (12) Component Spare part number Display assembly (not spared) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 20. Keyboard (includes keyboard cable): 698694-xx1 NOTE: For a detailed
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    Item (13) (14) Component For use only with models with an AMD C-70 processor ● Models without Windows 8 ● Models with Windows 8 Standard For use only with models with an AMD C-60 processor ● Models without Windows 8 ● Models with Windows 8 Standard For use only with models with an AMD E2-3000
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    Item (15) (16) (17) Component Spare part number Processor (includes replacement thermal materials): NOTE: Only valid on models with Intel processors. On AMD models, the processor comes with the system board and cannot be removed. Intel Core i5 processors (3.0-MB L3 cache, dual core, 35 W): ●
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    Item (18) (19) (20) (21) Component Spare part number 4 GB 641369-001 2 GB 652972-001 Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm
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    Display assembly subcomponents Item (1) (2) Component Display bezel: For use with Compaq models For use with HP models Webcam/microphone module VGA HD 20 Chapter 3 Illustrated parts catalog Spare part number 689676-001 689675-001 685112-001 703461-001 ENWW
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    Item (3) (4a) (4b) (5) (6) (7) (8) Component Raw display panel, 39.6-cm (15.6-inch), HD, LED, BrightView Top hinge covers Side hinge covers Hinges (include hinges and left and right hinge covers) Display cable (includes display panel cable and webcam/microphone cable) Antennas (includes wireless
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    Mass storage devices Item (1) (2a) (2b) (3) (4) Component Spare part number Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm 634250-001
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    Plastics kit Item (1) (2) Component Spare part number Plastics Kit, includes: 689689-001 Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) ENWW Plastics kit 23
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    Miscellaneous parts Component HP Smart AC adapter (65-W RC V) For use in all countries and regions except for India and China For use in India and China Power cord (3-pin, black, 1.83-m) For use in Australia For use in Europe, the Middle East, and Africa For use in Indonesia For use in Israel For
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 33
    Sequential part number listing Spare part number 449137-001 490371-001 490371-011 490371-021 490371-031 490371-111 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D61 593553-001 593554-001 622643-001 634250-001 641369-001 651046-001 652972-001 653338-001 653340-
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    Spare part number 676785-001 677152-001 680645-001 682417-001 685084-001 685086-001 685089-001 685107-001 685107-501 685107-601 685112-001 685783-001 685783-501 685783-601 688277-001 688277-501 688278-001 688278-501 688279-001 688279-501 688281-001 689670-001 689671-001 689672-001 689673-001
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    Spare part number 689674-001 689675-001 689676-001 689677-001 689678-001 689679-001 689685-001 689686-001 689687-001 689688-001 689689-001 689690-001 689691-001 689693-001 689694-001 689695-001 689696-001 690019-001 690020-001 690537-001 691221-001 691415-001 692428-001 693542-001 693564-001 693564-
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    Spare part number 698694-051 698694-061 698694-071 698694-131 698694-141 698694-151 698694-171 698694-211 698694-251 698694-261 698694-271 698694-281 698694-291 698694-A41 698694-AB1 698694-AD1 698694-B31 698694-BA1 698694-BB1 698694-BG1 698694-DB1 698694-DH1 698694-FL1 699547-001 700627-001 700628-
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    Spare part number 713163-001 713164-001 713165-001 715890-001 715890-501 715891-001 715891-501 726891-001 726891-501 726892-001 726892-501 730573-001 730573-501 730574-001 730574-501 Description Intel Core i3 3130M, 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Pentium 2030M, 2.50-GHz
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    30 Chapter 3 Illustrated parts catalog ENWW
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    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 40
    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
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    Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V
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    . ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the alphanumeric identifier used to locate documents, drivers, and support for the computer. 36 Chapter 4 Removal and replacement procedures ENWW
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    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models
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    Computer feet Description Rubber computer feet Spare part number 691221-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 38 Chapter 4 Removal and replacement procedures ENWW
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    Battery Description 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Spare part number 593554-001 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 48
    Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 49
    4. Flex and disengage the inside edges of the bottom (3), left and right sides (4), and top (5) of the bezel. 5. Open the computer and position it on its side with the back and bottom facing you. ENWW Component replacement procedures 41
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    6. Use a tool to pry to bottom of the bezel from the display (1), and then remove the bezel from the display (2). 42 Chapter 4 Removal and replacement procedures ENWW
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    7. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. ENWW Component replacement procedures 43
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    b. Disconnect the module cable from the module. 44 Chapter 4 Removal and replacement procedures ENWW
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    c. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) ENWW Component replacement procedures 45
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    8. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel,
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    c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. ENWW Component replacement
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    in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 57
    To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see
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    Reverse this procedure to install the WLAN module. 50 Chapter 4 Removal and replacement procedures ENWW
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    Memory module Description 4-GB (PC3, 12800, 1600-MHz) 2-GB (PC3, 12800, 1600-MHz) Spare part number 641369-001 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then
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    3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 52 Chapter 4 Removal and replacement procedures ENWW
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    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description 750-GB, 5400-rpm 640-GB, 5400-rpm 500-GB, 5400-rpm 320-GB, 5400-rpm Hard Drive Hardware Kit (includes hard drive
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 62
    3. Lift the hard drive (2) out of the hard drive bay. 4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. 5. Pull the sides of the hard drive bracket (2) out and away from the hard drive. 6. Remove the hard drive (3) from the bracket. Reverse this procedure to
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    RTC battery Description RTC battery Spare part number 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect
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    Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 88 for more information
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    5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. 6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. ENWW Component replacement procedures 57
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    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Keyboard for use with French Canada NOTE: For a detailed list of keyboard spare parts, see Sequential part number listing on page 25. Spare part number 698694-xx1 Before removing the keyboard, follow these steps: 1.
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 67
    4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the
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    8. Remove the keyboard (3). Reverse this procedure to install the keyboard. 60 Chapter 4 Removal and replacement procedures ENWW
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    Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page 67. Description Top cover for
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 70
    2. Remove the eight Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM2.0×2.5 screws that secure the top cover to the computer. 62 Chapter 4 Removal and replacement procedures ENWW
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    4. Remove the Phillips PM2.0×3.0 screw from the optical drive bay (1) and the three Phillips PM2.5×4.0 screws from the hard drive bay (2) that secure the top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer. 6. Release the ZIF connectors
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    7. Remove the eight Phillips PM2.0×4.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. 64 Chapter 4 Removal
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    Power button board Description Power button board (includes cable) Spare part number 689686-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    Reverse this procedure to install the power button board and cable. 66 Chapter 4 Removal and replacement procedures ENWW
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    TouchPad button board Description TouchPad button board (includes bracket and cables) Spare part number 689688-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and
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    5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. 68 Chapter 4 Removal and replacement procedures ENWW
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    Speakers Description Speakers (includes left and right speakers and cable) Spare part number 689693-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through
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    5. Remove the speakers (4). Reverse this procedure to install the speakers. 70 Chapter 4 Removal and replacement procedures ENWW
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    USB board Description USB board (includes cable) Spare part number 689687-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
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    4. Remove the USB board (3). Reverse this procedure to install the USB board. 72 Chapter 4 Removal and replacement procedures ENWW
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    Power connector cable Description Power connector cable Spare part number 689678-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
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    4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 74 Chapter 4 Removal and replacement procedures ENWW
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    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer.
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    (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the
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    4. Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the
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    c. Remove the display bezel (6). 2. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. b. Tilt the display panel (2) up. 78 Chapter 4 Removal and replacement procedures ENWW
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    c. Disconnect the module cable (3) from the module. ENWW Component replacement procedures 79
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    d. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) 80 Chapter 4 Removal and replacement procedures ENWW
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    3. To remove the hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). b. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then
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    4. To remove the display panel, cable, and hinges: a. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. b. On the back of the display panel, release the adhesive strip (1) that secures the display
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    d. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna
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    System board NOTE: On models with Intel processors, you can remove the processor from the system board. The processor is included with the system board in AMD models and cannot be removed. NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad).
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    Description Spare part number ● For use in models with Windows 8 Standard 715890-501 System board for use only with computer models equipped with an AMD E1-1200 processor ● For use in models without Windows 8 688278-001 ● For use in models with Windows 8 Standard 688278-501 System board for
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    NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 51) ● RTC battery (see RTC battery on page 55) ● Fan/heat sink assembly (see Fan/heat
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    3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install
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    Optical drive cable Description Optical drive cable (includes cable bracket) Spare part number 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 97
    3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. ENWW Component replacement procedures 89
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 98
    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Fan/heat sink assembly for use only with computer models equipped with an AMD processor Fan/heat sink assembly for use only with computer models equipped with an Intel
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    3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan to the system board. 4. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to
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    NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. 92 Chapter 4 Removal and replacement procedures ENWW
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    The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part kits. NOTE: The following
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 102
    it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory.
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    ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. ENWW Component replacement procedures 95
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 104
    Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: On models with Intel processors you can remove the processor from the system board. The processor is included with
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 105
    3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: ● WLAN module (see WLAN module on page 48) ● Hard drive (see
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 106
    2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 98 Chapter 4 Removal and replacement
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 107
    in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 108
    or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 109
    or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. ENWW Using System Diagnostics 101
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    102 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics ENWW
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 111
    6 Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A - 65 W 19 V
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    39.6-cm (15.6-in), HD display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 113
    °F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* 7.0 mm 100.4 mm 69.9 mm 98.8 g SATA up to 300 MB/sec ATA security 1.5 ms 13 ms 24 ms 625
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    106 Chapter 6 Specifications ENWW
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 115
    simple steps. This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 116
    update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 117
    your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us . 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 118
    Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem Applications Reinstall, and then follow the on-screen instructions. ● If you want to restore the system maintenance events. Even if you did not manually create a restore point, you can choose
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 119
    Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 120
    from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 112 Chapter 7 Backing
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 121
    , and then press f9 for boot options. 4. Select the optical drive or USB flash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 122
    114 Chapter 7 Backing up, restoring, and recovering ENWW
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 123
    8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 124
    Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 125
    Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 126
    118 Chapter 8 Power cord set requirements ENWW
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 127
    contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 128
    Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 129
    4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 130
    10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 122 Chapter
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 131
    15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 132
    19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel.
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 133
    boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on/off 9 C cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 left side 6 right side 5 top
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 134
    7 HDMI port identifying 6 hinge covers removing 81 hinges illustrated 21 removing 82 spare part number 27 HP Recovery Manager 112 correcting boot problems 113 starting 112 HP Recovery media creating 108 recovery 113 HP Recovery partition 112 recovery 112 removing 113 I integrated webcam light
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 135
    drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 4 video 3 wireless 3 product name 1 R recovery 110, 111 discs 109, 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media
  • Compaq CQ58-d00 | Maintenance and Service Guide - Page 136
    system restore point creating 108 restoring 110 T thermal pad spare part number 25 tools required 31 top cover illustrated 16 removing 61 spare part number 27 TouchPad button board illustrated 16 removing 67 spare part number 27 TouchPad buttons identifying 9 TouchPad light identifying 9 TouchPad on
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HP 2000 Notebook PC
Compaq CQ58 Notebook PC
Maintenance and Service Guide