Compaq DC7600 HP ProtectTools Troubleshooting Guide

Compaq DC7600 - HP Manual

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  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 1
    HP ProtectTools Troubleshooting Guide HP Compaq Business Desktops Document Part Number: 413742-001 January 2006 This document contains information and recommendations for the ProtectTools administrator concerning questions that may arise in the administration and operation of HP ProtectTools.
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 2
    © Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 3
    present. ■ HP ProtectTools Embedded Security: This supports the TPM 1.2 hardware directly and is preinstalled on the imaged drive for desktop. In Windows 2000 and Windows XP environments, this software supports enhanced security for secure e-mail with Microsoft Technical Reference Guide www.hp.com
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 4
    Windows. Please consult the HP ProtectTools Security Manager Guide that shipped with the computer or access this online at http://www.hp.com along with the latest software, firmware, driver, and support materials. Help files provided with the installed product contain a variety of troubleshooting
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 5
    HP ProtectTools Troubleshooting Guide Acronym Term Detail EFS Encryption File System A transparent file encryption service provided by Microsoft for Windows 2000 or later LPC Low Pin Count Defines an interface used by the HP ProtectTools Embedded Security device to connect with the
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 6
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security /folders in Windows 2000 without a password. HP ProtectTools Embedded If the user attempts to restore Security-Software should the hard drive using FAT32,
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 7
    the user restores the hard drive from the restore CD, initialization of the TPM fails. This is as designed. The TPM must be reset and enabled again in Computer Setup (F10) Utility prior to initialization. HP ProtectTools Embedded Security-Windows 2000 User can share to the network any PSD with the
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 8
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security-Cannot encrypt any data in the Windows TPM module This is as designed. requires a Computer Setup The Computer Setup (F10) Utility password can (F10) Utility
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 9
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP initialization. HP ProtectTools Embedded Security-Microsoft EFS does not fully work in Windows 2000 installing it does not make it trusted. Self-signed certificates are not trusted. In a
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 10
    off, and log back in to resolve the issue. HP ProtectTools Embedded Removing storage mediums The issue is only experienced if the user Security-Data loss in such as a MultiBay hard drive accesses the PSD, then removes the hard drive removable storage occurs if still shows PSD availability before
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 11
    with minimal RAM. Root Cause suspicion is a timing issue in low memory configurations. Integrated graphics uses UMA architecture taking 8 MB of memory, leaving require the user password to be supplied. HP ProtectTools Embedded Security-Secure e-mail is supported, even if unchecked in User
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 12
    .) A 3-minute delay occurs as applications and Windows services time out after attempting connection to the damaged TPM. The Security Manager recovers and the user can run the self test and confirm damaged module. HP ProtectTools Embedded Running Large Scale HP is working to resolve the xml-file
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 13
    Corporation -FW Version = 2.18 (or greater) -TPM Device driver library version 2.0.0.9 (or greater) If the FW version does not match 2.18, download and update the TPM firmware. The TPM Firmware SoftPaq is a support download available at www.hp.com. Technical Reference Guide www.hp.com 11
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 14
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential Using default locations-My Documents). 2. Resets the chip to factory settings in the BIOS. 3. Reboots the machine. 4. Begins to restore Embedded Security. During
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 15
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential Manager-USB token credential is not available with login to Windows XP SP1 After installing USB token This only occurs with Windows XP SP1; update software,
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 16
    root cause. To resolve, allow Security Manager to complete services loading message (seen at top of Security Manager window) and all plug-ins listed in left column. To hard drive. HP ProtectTools Embedded Security-Guest User receives message that PTHOST.exe has not been approved by Hewlett-Packard
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 17
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded The after formatting the secondary data, the Embedded Security PSD drive formatting the hard drive hard drive on which the PSD emulation continues to function and
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 18
    to be made available in future product versions. HP ProtectTools Embedded Resetting the system ROM to Unhide the TPM in BIOS: Security-Resetting System default hides the TPM to Open the Computer Setup (F10) Utility, navigate ROM to default hides TPM. Windows. This does not to Security > Device
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 19
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security-Numerous end-task errors during reboot after uninstalling If the user uninstalls HP .exe • ccapp • PSD • HP ProtectTools Embedded Security Icon tray This
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 20
    admin name). This is the default setting mapped drive an entry in Windows > if the Scheduled Task is created manually. Tasks > Scheduled Task. HP is working to provide future product releases This Windows Scheduled with default settings that include computer Task is set to use NT name\admin
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 21
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Windows. was removed due to security risks. HP ProtectTools Credential Manager-Login with TPM authentication does not give the Network Accounts option Using the Network
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 22
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential Manager-Domain administrators cannot change Windows password even with authorization This happens after a domain Credential Manager cannot change a domain
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 23
    , as the name states. This button is functional for any supported card placed in the reader. The button becomes grayed out if there is no smart card administrator or user password on the card and it For the computer power-on authentication to work, the BIOS Security Mode, at the top of the Smart
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 24
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Smart Card After unplugging the USB Manager-Smart card cable of the Smart Card Windows The purpose of the desktop alert is to notify the logon, the following desktop
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 25
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential The Windows Credential Manager-Credential Manager Welcome screen Manager logon window for suggests the user can logon Windows 2000 states with insert card when
  • Compaq DC7600 | HP ProtectTools Troubleshooting Guide - Page 26
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential The Embedded through the More option Credentials option. User must use Register Smart Card or Token option. This functionality was not originally designed into the
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HP ProtectTools Troubleshooting
Guide
HP Compaq Business Desktops
Document Part Number: 413742-001
January 2006
This document contains information and recommendations for the
ProtectTools administrator concerning questions that may arise in the
administration and operation of HP ProtectTools.