Compaq Evo Notebook n620c Software Guide: Compaq Evo Notebook N620c Series
Compaq Evo Notebook n620c Manual
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- Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 1
b Software Guide Compaq Evo Notebook N620c Series Document Part Number: 306104-001 January 2003 This guide includes details on power and security settings, information about optical drives, and instructions for updating software. In addition, this guide explains how to use the MultiBoot, Intelligent - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 2
. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Software Guide First Edition January 2003 Reference Number: N620c Document Part Number: 306104-001 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 3
Standby, Hibernation or Shutdown 2-4 When You Leave Your Work 2-4 When the Power Supply Is Uncertain 2-5 When Using Infrared or Drive Media 2-5 Using the Default Power Settings 2-5 Turning the Notebook On or Off 2-6 Initiating or Resuming from Hibernation 2-7 Initiating or Resuming from - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 4
and Windows Passwords 3-3 Understanding Power-On Passwords 3-4 Setting Power-On Passwords 3-4 Entering Power-On Passwords 3-5 Understanding Compaq Administrator Passwords . . . . . 3-5 Setting Compaq Administrator Passwords 3-6 Entering Compaq Administrator Passwords 3-6 iv Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 5
Drive Lock Passwords 3-9 Changing DriveLock Settings 3-10 Removing DriveLock Protection 3-11 Disabling a Device 3-12 Protecting System Information 3-13 Using Information Management 3-13 Setting System Information Options 3-14 Connecting an Optional Cable Lock 3-15 4 CD and DVD Software - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 6
8-1 Obtaining the Support Software CD 8-2 Accessing Notebook Information 8-2 Downloading Software from the Internet 8-3 Downloading System ROM 8-4 Downloading Other SoftPaqs 8-5 Restoring Software 8-6 Installing a Retail Version of an Operating System. . . . . 8-7 Index vi Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 7
Software Setup The initial setup prompt is displayed on the screen as soon as the notebook is connected to external power. Before responding to the initial setup prompt and proceeding through the online instructions, read the following setup information: Ä CAUTION: To ensure that the correct drivers - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 8
MultiPort drivers before the initial software setup is complete. 2. Install preloaded wireless MultiPort software, according to the instructions in "Installing Optional Applications" later in this chapter. To configure the wireless MultiPort, contact your network administrator. 1-2 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 9
Software Setup For instructions on using the wireless MultiPort, refer to the wireless user documentation included on the Documentation Library CD shipped with your notebook: ■ For a Bluetooth wireless device, refer to: ❏ Software Reference Guide (Bluetooth for Windows) or ❏ Software Reference Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 10
reseller, or service provider or visit www.compaq.com to: ❏ Download the latest software and drivers for your notebook. ❏ Open an online service event with a Compaq support specialist. ❏ Get information about your notebook, including reference guides, specifications, white papers, part numbers, and - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 11
by saving all information in RAM (random access memory) to a hibernation file on the hard drive and shutting down the notebook. Compaq recommends that you do not disable hibernation. For more information about using Hibernation, refer on this CD to the Software Guide, "Power" chapter. To verify that - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 12
battery pack in the notebook. Install or modify system software. Write to a CD. Power Source ■ Charged battery pack in the notebook ■ External power supplied through one of the following devices: ❑ AC adapter ❑ Optional Port Replicator ❑ Optional Aircraft Adapter ❑ Optional Automobile Power Adapter - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 13
to use each setting. Standby Standby reduces power to system components that are not in use. When Standby is initiated, your work is saved in random access memory (RAM) and the screen is cleared. When you resume from Standby, your work returns to the screen where you left off. 2-2 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 14
not dock or undock the notebook in a Port Replicator. ■ Do not add or remove memory modules. ■ Do not insert or remove the hard drive. ■ Do not connect or disconnect external devices. ■ Do not insert or remove diskettes, CDs, or DVDs. ■ Do not insert or remove a CardBus PC Card. Software Guide 2-3 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 15
screen, saves your work to the hard drive, and uses much less power than Standby. A fully charged battery pack can support Hibernation indefinitely, or as long as the hard drive remains in good condition. If the notebook will be disconnected from external power for more than 2 weeks: Shutting down - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 16
, especially if you are operating the notebook on battery power and do not have access to an external power supply. If the battery pack fails, Hibernation saves your work to a hibernation file and shuts down the notebook. When Using Infrared or Drive Media Standby and Hibernation interfere with the - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 17
select the OK button. ■ Operating system shuts down. ■ Notebook turns off. ■ In Windows XP, select Start > Turn Off Computer > Turn Off. Turn off the display if the notebook is closed while power is on. No action required. Closing the notebook activates the display switch, which turns off the - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 18
XP, select Start > Turn Off the Computer > Hibernate. (If the Hibernate option is not displayed, press the shift key.) ✎ If the notebook is attached to AC power, the system will not initiate Hibernation. ✎ If the notebook is running on battery power, the system will initiate Hibernation after 30 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 19
In Windows XP, select Start > Turn Off the Computer > Standby. (If the Standby option is not displayed, press the shift key.) ✎ If the notebook is attached to AC power, the system will not initiate Standby. ✎ If the notebook is running on batteries, the system will initiate Standby after 10 minutes - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 20
procedures, try the following emergency procedures: ■ Press ctrl+alt+delete. ■ Slide and hold the power switch for at least 5 seconds. ■ If you are unable to shut down the notebook with the power switch, disconnect the notebook from external power and remove the battery pack. Software Guide 2-9 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 21
. The icon changes shape to indicate whether the notebook is running on battery power or AC power. Double-click the icon to display the Power Options window. To show or hide the Power Meter icon on the taskbar: 1. Access the Power Options window. 2. Select the Advanced tab. 2-10 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 22
depending on whether the notebook is running on battery or AC Power. Or you can set a Power Scheme that initiates Standby or turns off the display or hard drive after a time interval (timeout) you specify. To set a Power Scheme, access the Power Options window > Power Schemes tab. Select options - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 23
down, and your unsaved work is lost. Displaying Battery Charge When the notebook is running on battery power, press Fn+F8 or double-click the Power icon on the taskbar to display the power meter and view the amount of battery power remaining in each installed battery pack. 2-12 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 24
, insert a charged battery pack, then resume from Hibernation. For battery pack replacement instructions, refer to the "Battery Packs" chapter in the Hardware Guide, on this CD. When No Power Source Is Available Save your work, initiate Hibernation, then shut down the notebook. Software Guide 2-13 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 25
dock or undock the notebook in a Port Replicator. ■ Do not add or remove memory modules. ■ Do not insert or remove the hard drive. ■ Do not connect or disconnect external devices. ■ Do not insert or remove diskettes, CDs, or DVDs. ■ Do not insert or remove a CardBus PC Card. 2-14 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 26
Power Charging a Battery Pack To charge a battery pack in the notebook, connect the notebook to external power through: ■ An AC Adapter. ■ An optional Port Replicator. ■ An optional Automobile Power Adapter/Charger. While the battery pack is charging, the battery light on the notebook turns on. The - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 27
lights to turn on, the battery pack is fully charged. If only one light is on and blinking, the battery pack has less than a 10 percent charge remaining. ✎ The location of battery quick check features may vary among battery packs. Displaying battery pack charge information 2-16 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 28
-click the Power Meter icon on the taskbar to view battery charge information. Battery pack locations are identified as shown in the following table. Battery Number 1 2 Battery Pack Location Notebook battery bay (primary location) External Battery Pack or notebook MultiBay Software Guide 2-17 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 29
throughout the calibration. Do not disconnect the notebook from the AC outlet until: ❏ The utility reports that calibration is complete, and ❏ The battery light turns off. ■ A battery pack can only be calibrated if the Computer Setup utility reports that it needs calibration. 2-18 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 30
utility reports that calibration is complete, either calibrate another battery pack or exit Computer Setup. ❏ To calibrate another battery pack, repeat the steps above. ❏ To exit Computer Setup, select File > Save Changes and Exit, then follow the instructions on the screen. Software Guide 2-19 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 31
can be set for optimal performance or for optimal power conservation. For example, the software can be set to trigger an automatic change in processor speed when the power source changes between AC power and battery power, or when notebook use changes between active and idle. Processor performance - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 32
the performance of your notebook processor. Power Scheme Home/Office Desk Portable/Laptop Presentation Always On Minimal Power Management Max Battery AC Power None Adaptive Adaptive None Adaptive Adaptive Battery Power Adaptive Adaptive Degrade None Adaptive Degrade Windows 2000 Professional - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 33
to the taskbar, and the feature is automatically enabled on mobile processors. The default SpeedStep settings are Maximum Performance for AC Power and Battery Optimized mode for battery power. (refer to "Choosing a Performance Mode," the next section, for details on each setting.) To access the - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 34
and performance. Also, the processor runs at a greatly reduced speed to provide maximum energy conservation. The notebook can run in any of the performance modes while it is operating on AC power or on battery power. Setting SpeedStep Preferences SpeedStep settings can be accessed from the SpeedStep - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 35
your preferences according to the following table. Preference Assign a performance mode that applies when the notebook is running on battery power. Assign a performance mode that applies when the notebook is running on AC power. Set the notebook to remain in the same performance mode even if the - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 36
all SpeedStep settings in the SpeedStep window. 3. To save your preferences, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts. Software Guide 2-25 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 37
the Computer Setup utility Unauthorized access to the contents of a hard drive Unauthorized use of a drive, a port, or a wireless device in the MultiPort Unauthorized access to system identification information Unauthorized removal of the notebook Use This Security Feature Power-on password Compaq - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 38
user password but know your DriveLock master password, you can remove DriveLock protection from the drive. For instructions, refer to "Understanding DriveLock" in this chapter. ■ If you forget both your user and master DriveLock passwords, the hard drive is permanently unusable. 3-2 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 39
in Computer Setup cannot be enabled in Windows. Also, you must use a Compaq password at a Compaq password prompt and a Windows password at a Windows password prompt. For example: ■ If a power-on password is set, the power-on password (not a Windows password) must be entered when the notebook starts - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 40
of up to 32 letters and numbers and is not case sensitive. Setting Power-On Passwords A power-on password is set, changed, or deleted in Computer Setup. 1. To open Computer Setup, turn on or restart the notebook. Press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 41
select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts. Entering Power-On Passwords At the power-on password prompt, type your password (using the same type of keys you used to - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 42
Compaq Administrator Passwords At the Computer Setup prompt, type your password (using the same type of keys you used to set the password), then press enter. After 3 unsuccessful attempts to enter the Compaq administrator password, you must restart the notebook and try again. 3-6 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 43
a master password can be the same word. ✎ When you start the notebook from a hard drive protected with DriveLock, and your power-on and DriveLock passwords are identical, you will be prompted to enter only a power-on password instead of both a power-on and a DriveLock password. Software Guide 3-7 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 44
in Hibernation by sliding the power switch. If your work returns to the screen, shut down the notebook. 2. Insert the hard drive into the notebook (not an optional Port Replicator). 3. To open Computer Setup, turn on (do not restart) the notebook. Press F10 while the F10 = ROM Based Setup message is - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 45
> Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts. Entering Drive Lock Passwords 1. Be sure that the drive is inserted into the notebook (not into an optional Port Replicator). 2. When - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 46
sliding the power switch. If your work returns to the screen, shut down the notebook. 2. Be sure that the protected hard drive is inserted into the notebook (not an optional Port Replicator). 3. To open Computer Setup, turn on (do not restart) the notebook. Press F10 while the F10 = ROM Based Setup - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 47
F2. ❏ For navigation instructions, press F1. 4. Use the arrow keys to select the Security Menu > DriveLock passwords, then press enter. 5. Use the arrow keys to select the location of the hard drive, then press F10. 6. Toggle the Protection field to Disable, then press F10. Software Guide 3-11 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 48
to SuperDisk or Zip drives. 3. To confirm your preferences, press F10. 4. To save your preferences, select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts. 3-12 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 49
Display or enter the notebook serial number, asset tag, and ownership tag. ■ Display a battery pack serial number. ✎ To deny access to this system information by another user, create a Compaq administrator password. For instructions, refer to "Setting Compaq Administrator Passwords" earlier in this - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 50
or your preferences, press F10. 4. To save your information or preferences, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts. 3-14 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 51
Security Connecting an Optional Cable Lock Loop the cable around a secure object, then insert the cable lock 1 into the security cable slot on the notebook 2 and lock it with the cable lock key 3. Connecting an optional cable lock Software Guide 3-15 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 52
may see a warning message: "Putting the computer into Hibernation or Standby may stop the playback. Do you want to continue?" Select No. Resume from Hibernation or Standby by sliding the power switch. Audio and video may resume automatically or you may need to restart the media. Software Guide 4-1 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 53
DVD Software Ä CAUTION: To prevent possible video and audio degradation and loss of audio or video playback functionality, do not initiate Standby or Hibernation while using drive , including computer programs, films, broadcasts, and sound recordings. This notebook should not 4-2 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 54
optical drive, then close the tray. 2. Select the Windows Media Player icon on the taskbar, or: ❏ In Windows 2000 Professional, select Start > Programs > Windows Media Player. ❏ In Windows XP, select Start > All Programs > Windows Media Player. 3. Select Help on the menu bar. Software Guide 4-3 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 55
that enables you to play DVD movies or Video CDs. WinDVD is preloaded, but not preinstalled, on the notebook. Installing WinDVD Compaq recommends that you install WinDVD from the Software Setup utility before inserting a DVD. ✎ Some DVDs contain third-party DVD player programs such as PCFriendly - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 56
CD and DVD Software Understanding DVDs In addition to the instructions in the WinDVD Player Help file, the following tips may be helpful: ■ If your system includes an optional Port Replicator, dock or undock the notebook before starting a DVD (not while playing a DVD). ■ For best playback quality, - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 57
DVD Software Ä CAUTION: The region setting on your DVD drive can be changed only 5 times. ■ The region setting you select the fifth time becomes the permanent region setting on the drive. ■ The number of allowable region changes remaining on the drive . 6. Select the OK button. 4-6 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 58
to your work, system information, and components. ■ Configuration Management, which provides the latest drivers, utilities, and other software. Web Agent, for example, enables you and your network administrator to view notebook configuration information using Web technology. Software Guide 5-1 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 59
Compaq Web site at: www.compaq.com\easydeploy Installing Management Agent Management Agent is preloaded on your notebook and is installed as a part Management Agent and to access instructions for using it, select Start > Compaq Information Center > Intelligent Manageability. 5-2 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 60
Fault Management Alerts The notebook is preset to monitor several hardware components. If problems are found, the following types of alerts may display: ■ The hard drive alert warns up to 72 hours in advance of impending hard drive problems and can be set to initiate a software backup. ■ The system - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 61
drive A device, it will search for bootable drive C devices. Drive A devices include CD-ROM, diskette, and SuperDisk. Drive C devices include CD-ROM and hard drive. The hard drive can only boot as drive C. The network interface card (NIC) does not have a drive letter assigned to it. Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 62
USB that contains a disc that boots as drive A. 2. Optical drive in the notebook MultiBay that contains a disc that boots as drive A. 3. Diskette drive in a Port Replicator MultiBay or connected by USB. 4. Diskette drive in a notebook. 5. SuperDisk drive in a notebook MultiBay. 6-2 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 63
or location for inclusion in MultiBoot: 1. To open Computer Setup, turn on or restart the notebook, then press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the screen. ❏ To change the language, press F2. ❏ For navigation instructions, press F1. Software Guide 6-3 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 64
adapter boot. Select PXE or RPL in the Boot mode field. 3. To save your preferences and exit Computer Setup, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 65
in the system. ■ Changing the boot sequence also changes the logical drive designations. For example, if you start up from a hard drive in the notebook MultiBay, that hard drive becomes drive C, and a hard drive in the hard drive bay becomes drive D. ■ Starting up from a NIC does not affect logical - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 66
sequence that you prefer. 5. To save your preferences and exit Computer Setup, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts. 6-6 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 67
not displayed.) 4. To save your settings and exit Computer Setup, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen. The new settings are saved when you exit Computer Setup. Changes will be in effect when the notebook restarts. Software Guide 6-7 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 68
from defaulting to the current MultiBoot setting, press any key within the timeout. The notebook will not start up until you select a startup location and press enter. ■ To allow the notebook to start up according to the current MultiBoot setting, wait for the timeout to expire. 6-8 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 69
your Windows operating system. Use this utility to: ❏ Compare the notebook configuration at the time Diagnostics was installed to interim or current configurations. ❏ Display and print system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem. Software Guide 7-1 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 70
Computer Setup, turn on or restart the notebook. Press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the screen. ❏ To change the language, press F2. ❏ To view navigation information, press F1. ❏ To return to the Computer Setup menu, press esc. 7-2 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 71
Defaults check box. 4. To confirm the restoration, press F10. 5. Select File > Save Changes and Exit, then follow the instructions on the screen. When the computer restarts, the factory settings are restored, and any identification information you may have entered is saved. Software Guide 7-3 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 72
exit To Do This ■ View identification information about the notebook, a Port Replicator, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save system configuration settings to a diskette. Restore system configuration - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 73
a power-on password. DriveLock passwords Enable/disable DriveLock; change a DriveLock User or Master password. ✎ Drive Lock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook. Device security Enable/disable ■ Ports or diskette drives* ■ CD-ROM - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 74
calibration utility reports that a battery pack in a Port Replicator needs calibration, remove the battery pack and insert it into a notebook battery bay or MultiBay before running the calibration utility. Run a quick or comprehensive self test on any hard drive in the system. 7-6 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 75
Computer Setup language. Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 76
support is enabled: ❑ A USB keyboard, mouse, and hubs work even when a Windows operating system is not loaded. ❑ The notebook can start from a bootable hard drive, diskette drive, SuperDisk drive disk, or CD-ROM, CD-RW, or DVD inserted into a drive the processor to the software. 7-8 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 77
Diagnostics The notebook ships with the Diagnostics utility preloaded, but not preinstalled. To install Diagnostics, select Start > Software Setup. A setup wizard loads, and a list of applications is displayed. Select Diagnostics and follow the instructions on the screen. Software Guide 7-9 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 78
Configuration Record Scan The Configuration Record scan compares the notebook configuration at the time the Diagnostics utility was installed interim configurations, select the Help button on the menu bar, then follow the instructions on the screen. The Help button icon is a question mark. 3. To - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 79
. ❏ In Windows XP, select Start > All Programs > Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. Software Guide 7-11 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 80
check box for each test you want to run. 5. Select a test mode: ❏ Interactive Mode provides maximum control over the testing process. You determine whether the test has been passed or failed. You may ❏ The Error tab lists all errors found on the notebook with their error codes. 7-12 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 81
, select File > Save As, then print the file from your folder. ❏ If the report is on the Error tab, select the Error tab Print button. Software Guide 7-13 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 82
, series or family, and model. Prepare for a system ROM update by identifying the ROM versions currently installed on the notebook. 2. Access the updates on your local Compaq Web site or the Support Software CD. 3. Download and install the updates. ✎ The notebook system ROM (read only memory) stores - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 83
Updates and Restorations Obtaining the Support Software CD The Support Software CD provides the latest Compaq software and instructions for installing and using it. The CD includes device drivers, ROM updates, and utilities. To purchase the current Support Software CD or a subscription that provides - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 84
Changes and Exit, then follow the instructions on the screen. After Computer Setup closes, the notebook restarts in Windows. Downloading Software from the Internet Most software at the Compaq Web site is packaged in a compressed file called a SoftPaq. Some ROM updates may be packaged in a compressed - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 85
installed on your notebook. b. Select the software you want and follow the downloading instructions on the Web page. 4. When the download is complete, open Windows Explorer. 5. In Windows Explorer, select My Computer > the hard drive designation (usually, drive C) > Compaq. 8-4 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 86
3. At the download area, select the software you want and follow the downloading instructions on the Web page. 4. When the download is complete, open Windows Explorer. 5. In Windows Explorer, select My Computer > the hard drive designation (usually, drive C) > Compaq. 6. In the Compaq folder, select - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 87
is running on battery power, docked in an optional Port Replicator, or connected to an optional power source. During a restoration or installation: ■ Do not unplug the notebook from the electrical outlet. ■ Do not shut down the notebook. ■ Do not remove or insert a drive. 8-6 Software Guide - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 88
System A Windows operating system provided on the notebook or on a QuickRestore System Recovery CD is enhanced by Compaq. The Compaq enhancements add power and security features and provide supplementary support for external devices such as drives and PC Cards. Ä CAUTION: Replacing an operating - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 89
to use 2-1 See also Hibernation; power; Standby C cable lock (optional) 3-15 calibration, battery 2-1 CD accessing Windows Media Player help files 4-3 Compaq Support Software CD 8-2 disabling drive for 3-12 playing audio 4-2 QuickRestore kit 8-6 software, Windows Media Player 4-2 Central Processing - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 90
also Compaq Configuration Record Compaq Help and Support 1-4 Compaq Support Software CD 8-2 Compaq telephone numbers Worldwide Telephone Numbers booklet 3-2 Compaq Web site updating software from 8-1 Computer Setup Advanced menu 7-7 changing language in 7-2 described 7-1 displaying ROM information - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 91
notebook 8-2 Fault Management alerts 5-3 H hard drive, protecting with DriveLock 3-8 help accessing Compaq support 1-4 Hibernation aborting 2-14 avoiding while using drive media 4-2 critical low-battery condition 2-12 default settings 2-7, 2-8 defined 1-5 described 2-3 Software Guide Index - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 92
language, changing in Computer Setup 3-12 language, choosing during initial setup 1-1 locked system emergency shutdown procedures 2-9 reinstalling software 8-6 logical drive designations. See drive designations low battery conditions identifying 2-12 resolving with external power 2-13 resuming from - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 93
controls 2-20 processor. See CPU (Central Processing Unit) PXE (Preboot eXecution Environment) protocol 6-4 Q QuickRestore kit restoring software 8-6 R reset procedures (emergency shutdown procedures) 2-9 resetting the notebook 3-2 ROM. See system ROM (Read Only Memory) Software Guide Index-5 - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 94
3-15 Compaq administrator password 3-5 device disabling 3-12 DriveLock 3-8 passwords, combining Compaq and Windows passwords 3-3 passwords, forgetting 3-2 power-on password 3-4 Quick Reference to 3-1 series, identifying notebook 8-2 shutting down the notebook 2-6, 2-9 SoftPaq 8-3 software installing - Compaq Evo Notebook n620c | Software Guide: Compaq Evo Notebook N620c Series - Page 95
Index support accessing Compaq Help and Support 1-4 system lock-up 2-9 reinstalling software 8-6 system ROM (Read Only Memory) defined 8-1 determining current version of 8-2 downloading and installing 8-4 T telephone numbers Worldwide Telephone Numbers booklet 3-2 turning off the notebook 2-6, 2-9
b
Software Guide
Compaq Evo Notebook N620c Series
Document Part Number: 306104-001
January 2003
This guide includes details on power and security settings,
information about optical drives, and instructions for updating
software. In addition, this guide explains how to use the
MultiBoot, Intelligent Manageability, Compaq Diagnostics, and
Computer Setup utilities to set preferences and resolve problems.