Compaq Evo n1010v Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S
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- Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 1
HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 2
and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or consent of Hewlett-Packard Company. Service Manual First Edition October 2002 Reference Number: N1010v/1100/ze4100 Document Part Number: F5761-90006 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 3
the BIOS IC (Authorized Service Providers Only 2-37 Removing Other Components (Authorized Service Providers Only 2-39 Troubleshooting and Diagnostics 3-1 Support by Authorized Service Providers 3-1 Troubleshooting ...3-2 Checking for Customer Abuse 3-3 Troubleshooting the Problem 3-3 Verifying - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 4
the Notebook ...1-9 Figure 1-5. Replaceable Module Diagram 1-14 Figure 2-1. Disassembly Flow...2-3 Figure 2-2. Removing the Battery...2-4 Figure 2-3. Removing an SDRAM Module 2-5 Figure 2-4. Removing the Mini-PCI Card 2-6 Figure 2-5. Removing the Hard Disk Drive 2-7 Figure 2-6. Removing the Hard - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 5
Tables Table 1-1. Notebook Products ...1-1 Table 1-2. Product Comparisons...1-2 Table 1-3. Activating Power Modes ...1-6 Table 1-4. Main Status Lights (front of notebook 1-7 Table 1-5. Keyboard Status Lights...1-7 Table 1-6. Fn Hot Keys ...1-8 Table 1-7. Specifications...1-10 Table 1-8. Accessories - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 6
PC (technology code KE), Compaq Evo Notebook 1010v Series (technology code KE), and Compaq Presario 1100 Series Mobile PC (technology code KE). It is for use by authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 7
Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Table 1-1. Notebook Products Notebook Product * CPU ** Pavilion ze4100 Notebook PC F5855 H/ABA Celeron 1.6-GHz Display Hard Drive 14.1-in XGA 20 GB F5856 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 8
ion Li ion Li ion Li ion Li ion Li ion Table 1-2. Product Comparisons Processor* Memory Display Video Operating System Power States HP Pavilion ze4100 Compaq Evo Notebook N1010v and Presario 1100 Pentium 4-M (1.7-, 1.8-, and 2.0-GHz) Celeron (1.6- and 1.8-GHz) Celeron (1.6-, 1.7-, and 1.8 GHz - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 9
, hard disk activity, battery. 7. Microphone option (not available). 8. Infrared port.* 9. Wireless on-off button and indicator light.* 10. Battery. 11. CD-ROM, DVD, or other drive. 12. PS/2 keyboard or PS/2 mouse port (supports Y adapter). * on certain models Service Manual Product Information - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 10
adapter jack. 14. Two universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device . Audio mute button and audio mute light.* 27. Floppy drive.* * on certain models 1-4 Product Information Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 11
28. Hard disk drive. 29. Battery latch. 30. SDRAM door. Figure 1-3. Bottom View 31. Reset button. 32. Port replicator connect.* 33. Mini-PCI door (no user parts inside). * on certain models Service Manual Product Information 1-5 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 12
XP) -or- click Start > Shut Down > Shut down (Windows 2000) -or- press the power button for 4 seconds (only if the Start menu procedure doesn't work). To turn on: Press the power button to restart, or to resume your session from Standby or Hibernation mode. 1-6 Product Information Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 13
notebook is in Standby mode. Off: notebook is off or in Hibernation mode. Hard disk drive activity On: notebook is accessing the hard disk drive. Battery status Green: The AC adapter is connected and the battery is active (as marked on an external keyboard). Service Manual Product Information 1-7 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 14
keyboard). Enters Hibernation mode. Toggles Scroll Lock on and off. Increases the audio volume and cancels the mute setting. Decreases the audio volume. Audio mute. 1-8 Product Information Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 15
of the notebook. Figure 1-4. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device. Service Manual Product Information 1-9 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 16
MB SDRAM preinstalled. HP Pavilion ze4100 Two slots for PC2100 DDR-266 SDRAM modules. Up to 1 GB (1024 MB) SDRAM using 512 MB modules. Compaq Evo N1010v and Presario 1100 Two slots for PC2100 DDR-266 SDRAM modules. Up to 512 MB SDRAM using 256 MB modules. 1-10 Product Information Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 17
support. S-video TV out (certain models). PS/2 keyboard/mouse. 4-Mbps IrDA-compliant infrared port (certain models). IEEE-1394 (certain models). Universal serial bus (USB 1.1), two ports. One or two 16-/32-bit PC temperature: -20 to 50 °C (-4 to 122 °F). Service Manual Product Information 1-11 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 18
: National PC87570. Super I/O: integrated in core logic. LAN: VIA Phy, MAC integrated in core logic. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. 1-12 Product Information Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 19
Kong (2w) Cord, Pwr, US #ABA (2w) Card, mini-PCI-802.11B France Card, mini-PCI-802.11B worldwide Port Replicator Assy Simple Port Replicator hp/compaq HP Pavilion • • • • • • • Compaq Evo and Presario • • • • • Service Manual Product Information 1-13 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 20
the motherboard. The following figure shows the connections among the notebook's replaceable electronic modules. Table 1-9 on page 1-15 lists the roles that these modules play in the notebook's functional subsystems. Figure 1-5. Replaceable Module Diagram 1-14 Product Information Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 21
video RAM. Display output, backlight, power converter for backlight. Hard disk controller. Hard disk mechanism. I/O controller, floppy connector. Floppy drive mechanism. Keyboard BIOS , LAN connector. Modem circuitry (certain models), modem connector. Service Manual Product Information 1-15 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 22
notebook's components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Assembly, speaker (page 2-12). Battery, CMOS (page 2-37). • Battery 2-35). • Drive, CD/DVD (page 2-16). Drive, floppy (page 2-22). • Drive, hard disk (page - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 23
nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex Torque (cm-kgf) 2,0 - 2,5 3,5 - 4,0 2,5 - 3,0 2,5 - 3,0 2,5 - 3,0 Torque (in-lbf) 1.7 - 2.2 3.0 - 3.4 2.2 - 2.6 2.2 - 2.6 2.2 - 2.6 2-2 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 24
Disassembly Flowchart The following diagram shows the general "path" you will use when disassembling the notebook to access any particular component. Figure 2-1. Disassembly Flow Service Manual Removal and Replacement 2-3 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 25
Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery's release latch, then pull the battery out of its compartment. Figure 2-2. Removing the Battery 2-4 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 26
notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze4100, Compaq Evo Notebook 1010v, and Presario 1100 notebooks snap closed. Service Manual Removal and Replacement 2-5 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 27
. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, loosen the captive screws holding the Mini-PCI door, and then remove the door of the mini-PCI card until the latches snap closed. 2-6 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 28
, if present, and then remove the battery. 2. On the bottom of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. Carefully pull the hard drive out of the notebook. Screw, M2.5×6mm (2) Figure 2-5. Removing the Hard Disk Drive Service Manual Removal and Replacement 2-7 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 29
logical drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition. 7. When prompted to reboot the notebook, press Ctrl+Alt+Del and follow any instructions that appear. 2-8 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 30
Rubber screw plugs, display (on display bezel) Door, mini-PCI Door, memory Feet, rubber (on bottom of notebook) Rubber cover, docking port (XE4500 only) Cover, modem port Replacement Procedure . To replace, insert the cover into the modem port opening. Service Manual Removal and Replacement 2-9 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 31
, if present, and then remove the battery. 2. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. 3. Carefully insert a flat-blade screwdriver hinges. Damaging either antenna PCA can degrade notebook performance. 2-10 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 32
the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then press the panel into place. Service Manual Removal and Replacement 2-11 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 33
Speaker Assembly (User-Replaceable) Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the "Removing the Top Case" section - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 34
• #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the screws that secure the keyboard to in the top case, then lower the keyboard into place. Service Manual Removal and Replacement 2-13 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 35
Screw, M2.5×4mm (4) Figure 2-9. Removing the Keyboard 2-14 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 36
Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Disconnect both the 2-wire and the underside motherboard cable before installing the switchboard PCA. Service Manual Removal and Replacement 2-15 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 37
to the top case and motherboard. 4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive. Screw, M2.5×6mm Screw, M2.5×4mm Figure 2-11. Removing the CD/DVD Drive 2-16 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 38
secure the display assembly to the top case. Note that there is a grounding strap at the left hinge. 7. Lift the display assembly off of the notebook. Service Manual Removal and Replacement 2-17 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 39
Screws, M2.5×6mm (8) Screws, silver M2x4mm (2) Figure 2-12. Removing the Display Assembly 2-18 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 40
in the package's Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive, connect a USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 41
Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • top case off of the notebook and then disconnect the touch pad cable from the motherboard. 2-20 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 42
Screw, M2.5×4mm Screw, M2.5×6mm (15) Screw, M2.5×7mm (2) Screw, M2.5×4mm Figure 2-13. Removing the Top Case Service Manual Removal and Replacement 2-21 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 43
the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). 3. Remove the screws (right side) that secure the hard disk drive guide to - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 44
Screw, M2.5×4mm (2) Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive Service Manual Removal and Replacement 2-23 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 45
the motherboard prior to replacing the floppy drive and hard disk drive guide. • When replacing the hard disk drive guide, do not secure the left side to the motherboard. The left side of the guide gets secured during the top case replacement procedure. 2-24 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 46
Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA that secure the I/R PCA to the bottom case. 5. Remove the I/R PCA. Service Manual Removal and Replacement 2-25 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 47
Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Screw, M2.5×4mm (2) Figure 2-15. Removing the I/R PCA 2-26 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 48
Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA .5×4mm (3) Figure 2-16. Removing the Heatsink (with Fan) Service Manual Removal and Replacement 2-27 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 49
heatsink screws in this order: 1. Install all three screws lightly. 2. Fully tighten the screws in the order marked on the heatsink. 2-28 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 50
Equipment • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 51
CPU module. • Be sure to replace the thermal pad on the heatsink, as described in the reassembly notes on page 2-28. 2-30 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 52
1. Download the notebook service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package's Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 53
Remove the four screws that attach the motherboard to the bottom case. 5. From the back of the notebook, remove the six standoffs (two each from the external monitor port, serial port, and parallel port). .5×4mm (4) Figure 2-18. Removing the Motherboard 2-32 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 54
in the package's Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive, connect a USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 55
update. This restores the old system data on the new motherboard. If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebook-you might have to contact an HP support center to do this. 2-34 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 56
Notes" on page 2-33. Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Information. The latest version includes fields for warranty period - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 57
below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can figure below. Figure 2-21. Removing a PCMCIA Door 2-36 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 58
completes, press the power button to reset the notebook. BIOS updates are available from the HP Business Support Web site (www.hp.com/go/bizsupport). Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates. Service Manual Removal and Replacement 2-37 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 59
have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 60
Components Component Battery, CMOS Case, bottom Case, top CD/DVD drive CPU module Display assembly Doors, PCMCIA Floppy drive Removal Procedure the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the Control Panel. See page 2-35. Service Manual Removal - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 61
2-27). Floppy (page 2-22). Motherboard (page 2-31). See page 2-12. Additional Steps When replacing the HDD guide, make sure you only replace the two right screws. Do not replace the two left screws. Press the tabs the PCMCIA socket from the motherboard. 2-40 Removal and Replacement Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 62
(page 3-18). ! Sycard PCCtest 450/460 PC card (page 3-24). ! Windows Management Instrumentation (page 3-25). ! BIOS Setup utility (page 3-25). Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable option. Standard - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 63
abuse. Try to duplicate the customer's problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps 3-2 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 64
BIOS Setup utility, and the Sycard PCCtest. Table 3-2 on page 3-5 shows how you can use these tools to isolate the cause of the notebook's problem. ! The troubleshooting suggestions on page 3-6 include general suggestions for repairing notebooks that show specific failure symptoms. Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 65
an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you troubleshooting. 3-4 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 66
(if installed) Bootup Tests Describes Processor Tests Describes Memory Tests Tests Describes Fan Tests Batteries Tests (CMOS battery only) Describes Display Tests Describes Hard disk Tests Tests Describes Floppy drive Tests* Tests Describes Keyboard Tests Tests Describes - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 67
or floppy drive, replace CPU module, replace motherboard. If OS starts from floppy drive, reload hard drive, replace hard drive. Make sure floppy drive is installed and connected correctly. Make sure CD/DVD is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 68
reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1. Battery capacity often decreases after a year or more. Service Manual Troubleshooting and Diagnostics 3-7 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 69
after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Repair Center: Comments Check battery and AC adapter. Check heatsink. AC adapter cannot be repaired, and must be replaced. 3-8 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 70
sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never. Make sure notebook is turned abuse. Declared to be caused by customer abuse. Service Manual Troubleshooting and Diagnostics 3-9 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 71
. Repair Center: Comments Declared to be caused by customer abuse. If drive case is damaged, drive may not operate properly. Check notebook and drive for evidence of customer abuse. Make sure floppy drive is installed and connected correctly. 3-10 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 72
CD/DVD drive. CD/DVD drive. Motherboard. Keyboard. Motherboard. Repair Center: Comments HP warranty does not cover expense of correcting this situation. Make sure CD/DVD drive is installed properly. Try reinserting ribbon cable in connector on motherboard. Service Manual Troubleshooting and - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 73
driver. (Driver is installed from \hp\drivers\touchpad.) Make sure C drive has adequate free space. Delete temporary and unneeded files. Use memory troubleshooter in Windows Help. Not all third-party memory cards have been tested for use with notebook Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 74
. Check connections. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 75
Infrared is disabled and no drivers installed as shipped. (Drivers are included.) Make sure line PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. Motherboard. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 76
refresh device list and check for conflicts. Download current drivers from card manufacturer's Web site. Make sure AC adapter has correct power rating. Try another AC adapter, if available. Plug in AC adapter for 24 hours to charge CMOS battery. Always set notebook on a flat surface, so air can flow - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 77
supply. Check settings in BIOS Setup. Port replicator. Motherboard. Repair Center: Comments If notebook slows after period of continuous activity, check heatsink-see previous symptom. Port replicator is not repairable, and must be exchanged. 3-16 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 78
to preserve the state of the notebook. The notebook reboots when you exit the program so drivers can be loaded. Updating e-Diagtools You can download the latest version of e-Diagtools the selected tests and add the results to the Support Ticket. Service Manual Troubleshooting and Diagnostics 3-17 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 79
and enter the settings recommended by your support agent. e-Diagtools for Windows can also update the version of e-Diagtools on your notebook's hard disk. In e-Diagtools for Windows, use the e-Diagtools menu. If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 80
. POST device initialization. Check ROM copyright notice. Initialize I20 support. Check video configuration against CMOS. Initialize PCI bus and devices. Initialize all video adapters in system. QuietBoot start (optional). Shadow video BIOS ROM. Service Manual Troubleshooting and Diagnostics 3-19 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 81
service. Display prompt "Press F2 to enter SETUP". Disable CPU cache. Test RAM between 512 and 640 kB. Test extended memory. Test extended memory of ATA and SCSI drives. Set time of BIOS. Prepare Boot. Initialize SMBIOS. Initialize PnP Option ROMs. 3-20 Troubleshooting and Diagnostics Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 82
vectors. Initialize Run Time Clock. Initialize video. Initialize System Management Manager. Output one beep. Clear Huge Segment. Boot to Mini DOS. Boot to Full DOS. Improper video configuration (reprogram EEPROM) or external ROM checksum failure. Service Manual Troubleshooting and Diagnostics 3-21 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 83
next time the system is booted. 0281 Memory Size found by POST differed from CMOS Memory size found by POST differed from that specified in CMOS. 02B0 Diskette drive A error Drive A: is present but fails the BIOS POST diskette tests. Make sure the drive is defined with the proper diskette type - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 84
or Shadow memory. Fixed Disk n Fixed disk n (0-3) identified. Invalid System Configuration Data Problem with NVRAM (CMOS) data. drive A: or drive C:. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. Parity Check 1 nnnn Parity error found in the system bus. BIOS - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 85
the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 86
the BIOS Setup Utility 1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart. (If necessary, you can press Ctrl+Alt+Del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. Service Manual Troubleshooting and Diagnostics - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 87
uses mm/dd/yy format). Sets the language for BIOS Setup. Internal Hard Disk Sets the hard disk drive type and various parameters. Extended Memory Shows the extended memory size. CPU Serial Number Serial Number PC ID Main Menu Service ID For a Pentium processor with a serial number, makes the - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 88
Removable Device 3. CD/DVD 4. Built-in LAN Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to the notebook's BIOS. Use e-DiagTools for Windows to download and install these BIOS updates as needed (page 2-37). Service Manual Troubleshooting and Diagnostics 3-27 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 89
4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-5). Service Manual Replaceable Parts 4-1 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 90
4-2 Replaceable Parts Figure 4-1. Exploded View Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 91
2 Display 15.0" SXGA+ - (Compaq) 2 Display 15.0" XGA - (Compaq) 2 Display 14.1" XGA - (Compaq) 3 Speaker assy - 1F 4 Number F5761-69012 F5761-69011 F5761-69010 F5771-69003 F5771-69002 F5771-69001 Presario/ Evo F5771J • • • • • • • • • • • Pavilion F5761H • Service Manual Replaceable Parts 4-3 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 92
hp/compaq Cover, docking port Cover, modem port 16 Cover, mem or mini-PCI - 1F w/ labels 17 Tray, HDD - 1F 18 HDD-40 GB 9.5mm, IBM ATA100 FDB 18 HDD-40 GB 9.5mm, Toshiba ATA100 18 HDD-30 GB 9.5mm, Hitachi ATA100 18 HDD IR 21 PCA, IR - 1F w/IR 22 Battery, Li Ion 4.4AHr 8 Cell Li-Ion / Evo F5771J - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 93
Battery Replicator hp/compaq Part HDD-30.0GB 9.5mm, IBM (diablo) ATA100 HDD-30GB 9.5mm, Hitachi ATA100 HDD-30GB 9.5mm, Toshiba ATA100 HDD-20GB 9.5mm, Hitachi ATA100 HDD-20GB 9.5mm, TOSH ATA100 FDB HDD-40GB 9.5mm, Toshiba ATA100 HDD-20GB 9.5mm, IBM ATA100 FDB HDD label Presario/ Evo F5771J • • - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 94
or mini-PCI - 1F w/ labels Tray, HDD - 1F Speaker assy - 1F Keybd, FRENCH CD-RW/DVD Combo ASSY Case, top -1F (gray/silver) Guide, HDD - 1F FDD Assy w/cable 1F PCA, IR -1F w/IR screw plug Kit, display screw cover Kit, cable - 1F Presario/ Evo F5771J • • • • Pavilion H5761H • • • • • - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 95
+ - (Compaq) Cover, Keyboard - 1F Compaq CD, Rec XP Home UK ENG Presario/ Evo F5771J • • • • • • • • Pavilion H5761H • • User Repl. Yes No Yes Yes No No No No No Yes No Yes Yes Yes Yes Yes Yes No No No No No No No No No No No No No Yes No No No No No Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 96
The log and backup are subject to standard record retention process and review. The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook. Service Manual Reference Information 5-1 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 97
. This issue is common across all vendors supplying TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 98
a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.) Service Manual Reference Information 5-3 - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 99
Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site-see page vi. 5-4 Reference Information Service Manual - Compaq Evo n1010v | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 S - Page 100
Part Number F5761-90006 Printed in U.S.A. 10/02
HP Pavilion ze4100 Notebook PC
Compaq Evo Notebook N1010v Series
Compaq Presario 1100 Series Mobile PC
Technology Code KE
Service Manual