Compaq Evo n410c Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser
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- Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 1
and Service Guide Compaq Evo Notebook N400c Series Compaq Evo Notebook N410c Series Document Part Number: 268629-002 August 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 2
© 2003 Compaq Computer Corporation Compaq, Evo, and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P. Microsoft and Windows are trademarks of Microsoft Corporation. Intel and Pentium are trademarks of Intel Corporation. All other product names mentioned herein may be - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 3
from the Security Menu 2-4 Selecting from the Advanced Menu 2-5 2.2 Using Compaq Diagnostics 2-7 Obtaining, Saving, or Printing Configuration Information 2-7 Obtaining, Saving, or Printing Diagnostic Test Information 2-8 2.3 Troubleshooting Flowcharts 2-10 Maintenance and Service Guide iii - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 4
5.5 Palm Rest 5-6 5.6 Memory Expansion Board 5-13 5.7 Hard Drive 5-17 5.8 Mini PCI Communications Board 5-19 5.9 Keyboard 5-21 5.10 Real Time Clock (RTC) Battery 5-25 5.11 Switch Cover 5-26 5.12 Display 5-28 5.13 Modem Cable 5-31 5.14 System Board 5-36 iv Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 5
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set B-1 General Requirements B-1 Country-Specific Requirements B-2 C Screw Listing Index Maintenance and Service Guide v - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 6
-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The notebook provides desktop functionality and connectivity through the optional Mobile Expansion Unit (MEU). Figure 1-1. Compaq Evo Notebook N410c and Evo Notebook N400c Maintenance and Service Guide 1-1 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 7
C = Modem/NIC combination card 8 RAM 25 = 256 MB 12 = 128 MB 0 = None 9 Operating system E = Windows XP Home O = Windows XP Pro o = Windows XP/ Windows 2000 dual install 2 = Windows 2000 6 = Windows 2000/ Window NT 4.0 dual install 8 = Windows 98 10 SKU# 1-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 8
Description Table 1-2 Compaq Evo Notebook N410c Models The following Evo Notebook N410c models use config. code KVB2 and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty with on-site service ■ 16 MB of integrated video memory N410c P 120 X2 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 9
Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 3-year warranty ■ 16 MB of integrated video memory N410c -550 470037-600 1-4 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 10
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 120 X2 30 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France -742 470037-745 470037-760 470037-743 470037-744 470037-662 470037-690 Maintenance and Service Guide 1-5 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 11
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 O Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France -126 470040-127 470040-128 470040-138 470040-129 470040-130 470039-997 1-6 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 12
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France -166 470040-167 470040-168 470040-179 470040-169 470040-170 470040-148 Maintenance and Service Guide 1-7 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 13
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 14
Compaq Evo Notebook N400c Models The following Evo Notebook N400c models use config. code JMWZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty with on-site service ■ 16 MB of integrated video memory -529 470026-531 Maintenance and Service Guide 1-9 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 15
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 20 0 C 12 6 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French 470013-769 and 470013-770 470013-790 470013-772 470013-774 470013-471 470013-689 1-10 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 16
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 20 0 C 12 8 Asia Pacific Australia Belgium Brazil Czech Republic 470013-679 N400c P 700 X2 20 0 0 12 8 European International 470013-676 Asia Pacific 470013-677 Maintenance and Service Guide 1-11 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 17
hard drive ■ Connectors for Mobile Expansion Unit (MEU), MultiPort wireless communication devices, stereo speaker/headphone, microphone, universal serial bus (USB), RJ-45 network, RJ-11 modem, parallel, serial, video out, external monitor, and AC power ■ Speaker 1-12 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 18
) Battery"). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are clear. Maintenance and Service Guide 1-13 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 19
time and conserves power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customized by the user ■ Hotkeys for setting level of performance ■ Smart battery that provides an accurate battery power gauge ■ Battery calibration ■ Lid switch suspend/resume - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 20
(2) 4 MultiPort Function Allows airflow to cool internal components. Releases the display to open the notebook. Adjust or mute the system volume. Connects wireless communication devices, such as a Bluetooth or 802.11b MultiPort Module, and other options. Maintenance and Service Guide 1-15 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 21
in Table 1-5. Figure 1-3. Right Side Components Table 1-5 Right Side Components Item 1 Component Power switch 2 Stereo speaker/ headphone jack Function Turns the notebook on or off or exits Standby. Connects stereo speakers, headphones, headset, or television audio. 1-16 Maintenance and - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 22
models only) Function Connects a single sound channel microphone. Ejects a PC Card from the PC Card slot. Supports 32-bit (CardBus) and 16-bit PC Cards. Connects USB devices. Links another IrDA-compliant device for wireless communication. Connects the network cable. ✎ A network cable is included - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 23
Product Description The external components on the left side of the notebook are shown in Figure 1-4 and described in Table 1-6. Figure 1-4. Left Side Components 1-18 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 24
External monitor connector 2 Power jack 3 USB connector 4 Vents 5 Security cable slot USB devices. Allow airflow to cool internal components. ✎ The forward vent is present only on Evo Notebook 400c models. Attaches an optional security cable to the notebook. Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 25
Keyboard Components (TouchPad Model) Table 1-7 Keyboard Components Item 1 Component Power/Standby button 2 Easy Access buttons (4) Function ■ Turns on the notebook if it is off. ■ Initiates and exits Standby. ■ When pressed with the Fn key, initiates Hibernation. Provide quick access to the - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 26
-channel sound to the notebook; can be used whether the notebook is open or closed. Converts keys to numeric keypad. Move the cursor around the screen. Provides TouchPad and TouchPad buttons or the pointing stick buttons. Also protects the internal hard drive, internal memory expansion slot, and - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 27
F1 through F12 function keys Hard drive light 3 MultiBay light Function Perform preset functions. On: The primary hard drive is being accessed. On: A MultiBay drive in the optional MEU or an external diskette drive connected to the notebook is being accessed. 1-22 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 28
is on. On: Scroll lock is on. On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. On: Power is turned on. Blinking: Computer is Used with hotkeys to perform preset hotkey functions. Maintenance and Service Guide 1-23 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 29
Product Description The external components on the bottom of the notebook are shown in Figure 1-7 and described in Table 1-9. Figure 1-7. Bottom Components 1-24 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 30
that contains one memory expansion slot for a memory expansion board. Contains the Product Key, which may need to be entered before using some Windows operating systems. Produces sound. Identifies the notebook; needed when you call Compaq customer support. Maintenance and Service Guide 1-25 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 31
Product Description The notebook rear panel components are shown in Figure 1-8 and described in Table 1-10. Figure 1-8. Rear Connects a parallel device. Connects a serial device. Connects a television, VCR, camcorder, overhead projector, or video capture card. 1-26 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 32
features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 33
notebook features two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 34
XP Professional, or Windows XP Home. Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 35
and Exit Save Changes and Exit To Do This ■ View identification information about the notebook, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save system configuration settings to a diskette. Restore - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 36
write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a docking base, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 37
/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) ■ Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the notebook - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 38
to recognize the docking bases individually, by serial number.) ■ Enable/disable the reporting of the processor serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. * Video modes vary - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 39
components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 40
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, the checkbox for each test you want to run. 2-8 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 41
Troubleshooting 5. Select a test mode: ❏ Interactive Mode-Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove . ❏ Error tab-Lists all errors found in the notebook with their error codes. 8. Select a tab to - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 42
19 2.20 Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading No OS Loading From Hard Drive, Part 1 No OS Loading From Hard Drive, Part 2 No OS Loading - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 43
Troubleshooting Begin troubleshooting. N Is there power? Y Go to Flowchart 2.2, No Power, Part 1. N Beeps, LEDs, or error messages? Y Check LED board, speaker connections. N Is there video? (no boot) Y Go to Flowchart 2.6, No Video or Modem Connection. End Maintenance and Service Guide 2-11 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 44
Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). N Power up on battery power? Y *Reset power. N Power up on battery power? Y Go to Flowchart 2.3, No Power, Part 2. N Power up on AC power? Y *Reset power. N Power up on - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 45
in battery socket and clean if necessary. Y Power on? N Done Check battery by recharging, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to Flowchart 2.4, No Power, Part 3. Done Maintenance and Service Guide 2-13 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 46
Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Y Power LED on? N Reseat AC adapter in notebook and at power source. Y Power on? N N 2.5, No Power, Part 4. N Power on? Y Done Done 2-14 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 47
Y Done Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 48
Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Stand-alone or docking station? Docking station Go to Flowchart 2.7, No Video, Part 2. * To change from internal to external display, use the hotkey combination. Stand-alone Internal or external display*? External Adjust brightness. - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 49
Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Go to "A" in Flowchart 2.6, No Video, Part 1. Y Video OK? N - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 50
Troubleshooting Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Nonfunctioning docking station. Reseat power cord in docking station and power outlet. Check voltage setting on docking station. Reset monitor cable connector at docking station. Y Docking station operating? N Remove - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 51
No OS loading.* Reseat power cord in docking station and power outlet. * Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading from - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 52
order. Done N Boot from diskette? Y Go to Flowchart 2.13, No OS Loading from Diskette Drive. N Boot from hard drive? Y Done Change boot priority through the setup utility and reboot. N Boot from hard drive? Y Go to Flowchart 2.17, Nonfunctioning Device. 2-20 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 53
, then format hard drive to bootable C:\ prompt. Hard drive formatted? Y Format hard drive and bring to a bootable Y C:\ prompt. Computer booted? N Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3. Load OS using Restore CD (if applicable). Maintenance and Service Guide 2-21 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 54
sectors be fixed? Y Clean virus. Y OS loading from hard drive? N Y Diagnostics on diskette? N Replace hard drive. Run diagnostics and follow recommendations. N Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done Replace hard drive. Done 2-22 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 55
N Go to Flowchart 2.17, Nonfunctioning Device. Enable drive and cold boot notebook. Clear CMOS. Refer to Section 1.3, "Clearing a Password," for instructions. N Bootable diskette in drive? Install bootable diskette and reboot notebook. Y Check diskette for system files. Try different diskette - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 56
another device? Y Y Booting order correct? N Done Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.3, "Clearing a Password," for instructions. Correct boot order using the setup utility. Go to Flowchart 2.17, Nonfunctioning Device. 2-24 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 57
Troubleshooting Flowchart 2.15 - No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? N Done Y Notebook in docking station (if applicable)? N Undock N Internal audio? Go to Flowchart 2.16, No Audio, Part 2. Y Go to Flowchart 2.16, No Audio, Part 2. Replace the - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 58
drivers and set configuration in OS. Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? N Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2-26 Maintenance and Service - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 59
. N Device boots properly? Y Possible bad hard drive. Replace drive. Possible bad NIC. Replace card. If integrated NIC, replace system board. Go to Flowchart 2.9, No OS Loading. N Device boots properly? Y Done Possible bad diskette drive. Replace drive. Done Maintenance and Service Guide 2-27 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 60
operating properly. Connect notebook to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 61
Connect notebook to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 62
to nondigital line. N N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 63
for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1). Figure 3-1. Serial Number Location Maintenance and Service Guide 3-1 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 64
Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 65
231454-001 MultiPort cover Left display support Center display support Right display support RTC battery Display lid switch board (used only with Evo Notebook N400c models) Hard drive spacer Memory expansion compartment cover Not Illustrated ■ TouchPad cable ■ PC Card slot weight saver ■ External - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 66
Illustrated Parts Catalog Computer System Major Components (continued) 3-4 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 67
230514-141 230514-031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian International Italian Japanese -111 230515-AB1 230515-141 230515-031 230515-001 Maintenance and Service Guide 3-5 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 68
Illustrated Parts Catalog Computer System Major Components (continued) 3-6 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 69
) For use only with Evo Notebook N410c models (includes NTSC module, RJ45/RJ11 module, and battery terminals) Spare Part Number 231453-001 265495-001 304095-001 235540-001 and 218371-001 218370-001 292387-001 292386-001 253104-001 231446-001 292384-001 231452-001 Maintenance and Service Guide 3-7 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 70
Illustrated Parts Catalog Computer System Major Components (continued) 3-8 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 71
Evo Notebook N410c models For use with Evo Notebook N410c and N400c models External Li ion battery pack, 4 cell External high capacity battery pack, 9 cell For use only with Evo Notebook N410c models For use with Evo Notebook N410c 230339-001 230338-001 230337-001 Maintenance and Service Guide 3-9 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 72
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components 3-10 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 73
(used only with Evo Notebook 400c models) Hard drive spacer Computer feet Item 8 9 10 11 12 13 Description RTC battery TouchPad cable External monitor connector cover PC Card slot weight saver Memory expansion compartment cover External battery slot spacers Maintenance and Service Guide 3-11 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 74
Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3-12 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 75
-ROM drive 24X Max CD-ROM drive CD-RW drive DVD-ROM/CD-RW combination drive Spare Part Number 265495-001 304095-001 235540-001 and 218371-001 218370-001 241995-001 and 135233-001 135232-001 175375-001 173949-001 and 202837-001 228746-001 153992-001 238878-001 Maintenance and Service Guide 3-13 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 76
Parts Table 3-4 Miscellaneous Spare Parts (not illustrated) Description Automobile adapter Battery charger Bluetooth MultiPort Module External AC adapters 65 W, slim line 50 W, slim line Memory expansion boards For use only with Evo Notebook N410c models 133 MHz, 256 MB 133 MHz, 256 MB 133 MHz - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 77
Expansion Units For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models 292385-001 231450- the following screws (Refer to Appendix C, "Screw Listing," for more information on screw specifications and usage.) 231455-001 ■ Torx T8 Metric 2.0 × 6.0 ■ Torx T8 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 78
III mini PCI combination 56 Kbps modem/NIC board Type III mini PCI 56 Kbps modem board PC Card modem Modem adapters Czech German Hungarian 234963-221 304398-041 234963-211 Norwegian Swiss Modem cable -091 198294-111 234962-001 316904-061 316904-101 158593-031 3-16 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 79
service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx T8 screwdriver ■ Tool kit (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 80
removed or replaced. Handle flex cables with extreme care; these cables tear easily. Ä CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook. 4-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 81
Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook. If you - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 82
electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. ■ Place items on a grounded surface before removing items from their containers. ■ Always be properly grounded when touching a sensitive component or assembly. 4-4 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 83
components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-5 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 84
Removal and Replacement Preliminaries 4.7 straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 85
V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26 Protection Level 1,500 V 7,500 V 5,000 V Maintenance and Service Guide 4-7 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 86
are 31 different Torx T8 and Phillips screws and screwlocks, in 6 different sizes, that must be removed when servicing the notebook. Make special note of the size and location of each screw during removal and replacement. Refer to Appendix C, "Screw Listing," for detailed information on screw sizes - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 87
rest Memory expansion board Hard drive Mini PCI communications board Keyboard Real time clock (RTC) battery Switch cover Display Modem cable System board # of Screws Removed 0 0 4 1 0 0 4 0 4 4 2 12 on Evo Notebook N410c models 10 on Evo Notebook N400c models 5-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 88
and Mobile Expansion Unit (MEU) from the docking base, if applicable. 3. Disconnect the notebook from the MEU, if applicable. 4. Disconnect the AC adapter and external devices. 5. Remove the primary battery pack by following these steps: a. Turn the notebook bottom side up with the front facing - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 89
the external battery release latches toward the inside of the notebook 1 (Figure 5-3). d. Rotate the external battery pack 90 degrees toward the notebook 2. e. Remove the battery pack from the notebook 3. Figure 5-3. Removing the Optional External Battery Pack 5-4 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 90
are adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet. Figure 5-4. Replacing the Computer Feet Maintenance and Service Guide 5-5 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 91
) 231449-001 231591-001 The palm rest must be removed to access the internal memory expansion slot, the hard drive, and the modem/NIC board. 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with the front facing forward. 5-6 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 92
Removal and Replacement Procedures 3. Remove the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Removing the Palm Rest Screws 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook. Maintenance and Service Guide 5-7 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 93
Removal and Replacement Procedures 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right Alt key to disengage the palm rest from the base enclosure (Figure 5-6). Figure 5-6. Releasing the Palm Rest 5-8 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 94
Removal and Replacement Procedures 7. Lift up the back edge of the palm rest 1 until the RTC battery 2 and TouchPad cables 3 prevent it from lifting any farther (Figure 5-7). Figure 5-7. Releasing the Palm Rest (continued) Maintenance and Service Guide 5-9 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 95
Removal and Replacement Procedures 8. While holding the palm rest at a 45 degree angle, slide the front edge of the palm rest forward 1 (Figure 5-8). palm rest up and back 2 and rest the palm rest on the keyboard 3. Figure 5-8. Releasing the Palm Rest (continued) 5-10 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 96
clip 1 (Figure 5-9). ✎ The RTC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 11. Disconnect the TouchPad cable 2 from the connector on the TouchPad. Figure 5-9. Removing the RTC Battery and Disconnecting the TouchPad Cable Maintenance and Service Guide 5-11 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 97
Evo Notebook N400c models only-Models with pointing stick keyboards have a pointing stick button cable that needs to be disconnected prior to removing the palm rest. Perform Steps 12 and 13 before removing the Pointing Stick Button Cable 13. Remove the palm rest and set it aside. Reverse - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 98
RTC Battery and TouchPad Cables 5.6 Memory Expansion Board ✎ The Compaq Evo Notebook N410c notebook has two memory expansion slots: one is located on the bottom of the notebook and the other is located under the palm rest. The procedure for removing a memory expansion board from a memory expansion - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 99
.0 × 6.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cover and swing it up and forward 2. Figure 5-12. Removing the Memory Expansion Compartment Cover 5-14 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 100
side of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-13. Removing a Memory Expansion Board Maintenance and Service Guide 5-15 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 101
of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-14). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-14. Removing a Memory Expansion Board 5-16 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 102
, turn the notebook on, then shut it down. If the notebook is running a retail version of a Windows operating system, shut down the notebook before removing any drive. 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). Maintenance and Service Guide 5-17 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 103
. Figure 5-15. Removing the Hard Drive Reverse the above procedure to install the hard drive. Ä CAUTION: When installing the hard drive, make sure the speaker and modem/NIC cables are not crimped between the back edge of the hard drive and the base enclosure. 5-18 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 104
Removal and Replacement Procedures 5.8 Mini PCI Communications Board Mini PCI Communications Board Spare Part 56 Kbps modem board 230339-001 230338-001 230337-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). Maintenance and Service Guide 5-19 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 105
Removal and Replacement Procedures 3. Disconnect the modem/NIC cable from the modem/NIC board 1 ( angle 3. 6. Place the modem/NIC board in an electrostatic-safe container. Figure 5-16. Removing the Modem/NIC Board Reverse the above procedure to install the modem/NIC board. 5-20 Maintenance and - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 106
Removal and Replacement Procedures 5.9 Keyboard Keyboard Spare -031 230514-001 Keyboard with pointing stick (for use only with Evo Notebook N400c models) Belgian Brazilian Czech Danish French French Canadian German Hungarian International 230515-031 230515-001 Maintenance and Service Guide 5-21 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 107
and Replacement Procedures Evo Notebook N400c models only-If you are removing a pointing stick keyboard, you must first remove the palm rest so the pointing stick button cable can be disconnected. Refer to Section 5.5 for palm rest removal instructions. If you are removing a TouchPad keyboard, it - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 108
Open the notebook. ✎ If you are removing a pointing stick keyboard, make sure the palm rest has been removed and the pointing stick button cable is disconnected before proceeding with the following steps. 6. Lift up the front edge of the keyboard 1 until it clears the memory expansion connector and - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 109
and Replacement Procedures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 (Figure 5-19). 9. Remove the keyboard. Figure 5-19. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. 5-24 Maintenance and - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 110
palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. Disconnect the RTC battery cable from the system board 1 (Figure 5-20). 5. Remove the RTC battery 2. Figure 5-20. Removing the RTC Battery Reverse the above procedure to install the RTC battery. Maintenance and Service Guide 5-25 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 111
(Section 5.9). 4. Close the notebook. 5. Turn the notebook bottom side up with the rear panel facing forward. 6. Remove the four TM2.0 × 6.0 screws that secure the switch cover to the base enclosure (Figure 5-21). Figure 5-21. Removing the Switch Cover Screws 5-26 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 112
notebook as far as it will open. 9. Lift up on the outside edges of the switch cover to disengage it from the base enclosure 1 (Figure 5-22). 10. Remove the switch cover 2. Figure 5-22. Removing the Switch Cover Reverse the above procedure to install the switch cover. Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 113
(for use only with Evo Notebook N400c models) 292383-001 231448-001 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.11) 5-28 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 114
assembly is unsupported. Make sure to provide support for the display assembly when removing the display screws. 3. Remove the four TM2.0 × 6.0 screws 3 that secure the display to the base enclosure. 4. Remove the display. Figure 5-23. Removing the Display Maintenance and Service Guide 5-29 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 115
Removal and Replacement Procedures ✎ When replacing the display, make sure the display cables are routed as indicated in Figure 5-24. To screws have been loosely installed, tighten them. Figure 5-24. Routing the Display Cables and Installing the Display Screws 5-30 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 116
the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.11) ❏ Display (Section 5.12) 2. Position the notebook so the rear panel faces you. Maintenance and Service Guide 5-31 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 117
Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclosure (Figure 5-25). 4. Remove the right display support 2. Figure 5-25. Removing the Right Display Support 5-32 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 118
on the display lid switch board. 8. Disconnect the microphone cable 3 from the system board. 9. Remove the PM 2.0 × 5.0 screw 4 that secures the display lid switch board to the base enclosure. Figure 5-26. Removing the Modem Cable on Evo Notebook N410c Models Maintenance and Service Guide 5-33 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 119
Procedures 10. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch to system cable 2 from the system board (Figure 5-27). 11. Remove the modem cable. Figure 5-27. Removing the Modem Cable on Evo Notebook N410c Models (continued) 5-34 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 120
board. 15. Remove the PM2.0 × 4.0 screw 4 that secures the display lid switch board to the base enclosure. 16. Remove the modem cable. Figure 5-28. Removing the Modem Cable on Evo Notebook N400c Models Reverse the above procedure to install the modem cable. Maintenance and Service Guide 5-35 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 121
-001 231446-001 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Hard drive (Section 5.7) ❏ Mini PCI communications board (Section 5.8) ❏ Keyboard (Section 5.9) ❏ RTC battery (Section 5.10) ❏ Switch cover - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 122
support and swing it toward the back of the notebook 1 (Figure 5-29). 3. Remove the center display support 2. ✎ The center display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001). Figure 5-29. Removing the Center Display Support Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 123
the PM2.0 × 7.0 barrel screw 1 that secures the system board to the base enclosure (Figure 5-30). 6. Evo Notebook N410c models only-Remove the PM2.0 × 4.0 screw 2 that secures the system board to the base enclosure. Figure 5-30. Removing the System Board Screw 5-38 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 124
the base enclosure. 11. Remove the six TM2.0 × 4.0 screws 4 that secure the system board to the base enclosure. ✎ Evo Notebook N410c models have an additional TM2.0 × 3.5 screw 5 that must be removed. Figure 5-31. Removing the System Board Screws and Screwlocks Maintenance and Service Guide 5-39 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 125
Removal and Replacement Procedures ✎ Do not remove the screw 1 on the fan assembly or the four screws that secure the processor mounting bracket 2 when removing the system board (Figure 5-32). Figure 5-32. Identifying the Processor Mounting Bracket and Fan Screws 5-40 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 126
Removal and Replacement Procedures 12. Disconnect the external battery terminal 1 and speaker cables 2 from the system board (Figure 5-33). Figure 5-33. Disconnecting the External Battery Terminal and Speaker Cables from the System Board Maintenance and Service Guide 5-41 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 127
monitor connector can stress and damage the system board. 15. Disconnect the external battery terminal 2 and NTSC module cables 3 from the system board. Figure 5-34. Disconnecting the External Battery Terminal and NTSC Module Cables from the System Board 5-42 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 128
Removal and Replacement Procedures 16. Slide the system board to the left to remove it from the base enclosure (Figure 5-35). Figure 5-35. Removing the System Board Reverse the above procedure to install the system board. Maintenance and Service Guide 5-43 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 129
to ensure that the PC Card eject button properly fits into the slot in the base enclosure 1. Make sure the external monitor connector bracket 2 and security cable slot bracket 3 are in their proper locations (Figure 5-36). Figure 5-36. Installing the System Board 5-44 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 130
Removal and Replacement Procedures Ä CAUTION: Make sure the speaker 1, external battery terminal 2 and 3, NTSC module 4, and to notebook components, system failure, and data loss Figure 5-37. Routing the Speaker, External Battery Terminal, NTSC Module, and Fan Cables Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 131
and performance specifications. Table 6-1 Computer Dimensions Height Width Depth 2.26 cm 26.67 cm 24.13 cm .89 in 10.5 in 9.5 in Weight 1.59 kg 3.5 lb Standalone (battery) power requirements Nonoperating 10 to 35° C -20 to 60° C 50 to 95° F -4 to 140° F Maintenance and Service Guide 6-1 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 132
Specifications Table 6-1 Computer (Continued) Relative humidity Operating Nonoperating 10 to 90% relative humidity ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 133
Specifications Table 6-2 12.1-inch XGA, TFT Display Dimensions Height Width in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 1024 × 768 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 134
Specifications Table 6-3 12.1-inch SVGA, TFT Display Dimensions Height Width in 12.1 in Up to 16.8 million 125:1 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum 0.264 × 0.264 mm 800 × 600 RGB vertical stripe Cold cathode fluorescent, 1 tube 80 × - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 135
Sectors per track 16,683 16 63 16,683 16 63 16,683 16 63 16,683 16 63 1 1 GB = 1,073,741,824 bytes. 3 Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide 6-5 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 136
Specifications Table 6-4 Hard Drives (Continued) 40 GB 30 GB 20 GB 20 to 203 2 System capability may differ. 3 Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6-6 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 137
Specifications Table 6-5 Diskette Drive Diskette size Light Height Bytes per sector Sectors per track High density Low density Tracks per side High density Low density Read/ 512 18 (1.44 MB) 9 80 80 2 3 ms 95 ms 15 ms 100 ms 3.5 in .05 in 15 (1.2 MB) 6 ms 174 ms Maintenance and Service Guide 6-7 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 138
Specifications Table 6-6 CD-ROM Drive Applicable disk Center hole diameter Disk diameter Disk thickness CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge 1.50 cm .59 in 12 cm, 8 cm 1.20 mm 1.6 µ - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 139
Specifications Table 6-7 DVD-ROM Drive Applicable disk Center hole diameter Disk diameter Disk thickness Track pitch Access time Random Full Stroke Audio output level Lineout Headphone Cache buffer /sec 1380 KB/sec 5520 KB/sec 16.6 MB/sec < 15 seconds < 6 seconds Maintenance and Service Guide 6-9 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 140
Specifications Table 6-8 Battery Packs Dimensions Primary Lithium ion (Li ion) Height Width Depth Weight Cells External Li ion Height Width Depth Weight Cells External Li ion in 10.47 in .9 in .48 lb 1.81 in 10.59 in 1.18 in .93 lb 41°F to 95° F -4°F to 140° F 6-10 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 141
Specifications Table 6-9 AC Adapter drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1, 2, or 5. Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 142
drive) IRQ15 System use PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. 6-12 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 143
Specifications Table 6-12 System I/O Addresses I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F controller Unused NMI enable/real time clock Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 Maintenance and Service Guide 6-13 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 144
Specifications Table 6-12 System I/O Addresses reset Unused Unused Secondary fixed disk controller Unused Primary fixed disk controller Unused Joystick (decoded in ESS1688) Unused Entertainment audio Unused Unused Unused Unused Unused Unused Reserved serial port 6-14 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 145
synthesizer - OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 6-15 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 146
Specifications vt Table 6-13 System Memory Map Size 640 K 128 K 48 K 160 K 64 K 15 M 58 M 58 M 2 M 4 G 64 K Memory memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 6-16 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 147
13 14 15 16 17 18-25 Signal Acknowledge* Busy Paper out Select Auto line feed* Error* Initialize printer* Select in* Signal ground Maintenance and Service Guide A-1 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 148
Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator Table A-3 Stereo Speaker/Headphone Pin Signal 1 Audio out 1 2 Pin Signal 2 Ground A-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 149
Connector Pin Assignments Table A-4 Microphone Pin Signal 1 Audio in 1 2 Pin Signal 2 Ground Table A-5 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - Pin Signal 3 Data + 4 Ground Maintenance and Service Guide A-3 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 150
+ 4 Unused 13 5 7 2468 Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Table A-7 RJ-11 Modem Pin Signal 1 Unused 2 Tip 3 Ring A-4 Pin Signal 4 Unused 5 Unused 6 Unused Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 151
Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC2B clock Maintenance and Service Guide A-5 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 152
requirements of the country where the notebook is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed with the appliance inlet on the back of the notebook. Maintenance and Service Guide B-1 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 153
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France FIMKO UTE VDE IMQ METI KEMA NEMKO SEMKO SEV Applicable Note Number 1 1 1 2 1 1 1 1 1 3 1 1 1 1 B-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 154
or VCTF, 3-conductor, 1.00 mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 155
C Screw Listing This appendix provides specification information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 231455-001. Maintenance and Service Guide C-1 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 156
Where used: One screw that secures the MultiPort cover to the display assembly (refer to the documentation included with the MultiPort device for information on removing the MultiPort cover) Figure C-1. TM2.0 × 3.0 Screw Location C-2 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 157
in Section 5.5) 2 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.6) 3 Four screws that secure the keyboard to the base enclosure (documented in Section 5.9) f Figure C-2. TM2.0 × 6.0 Screw Locations Maintenance and Service Guide C-3 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 158
in Section 5.11) 2 One screw that secures the right display support to the base enclosure (documented in Section 5.13) 3 One screw that secures the left display support to the base enclosure (documented in Section 5.14) Figure C-3. TM2.0 × 6.0 Screw Locations C-4 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 159
19 6.0 mm 2.0 mm Where used: Four screws that secure the display to the base enclosure (documented in Section 5.12) Head Width 4.0 mm Figure C-4. TM2.0 × 6.0 Screw Locations Maintenance and Service Guide C-5 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 160
2.0 × 5.0 Screw Head Color Qty Length Thread Width Black 1 5.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-5. TM2.0 × 6.0 Screw Location C-6 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 161
2.0 × 4.0 Screw Head Color Qty Length Thread Width Black 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N400c models only-One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-6. TM2.0 × 4.0 Screw Location Maintenance and Service Guide C-7 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 162
2.0 × 4.0 Screw (Continued) Head Color Qty Length Thread Width Silver 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only-One screw that secures the system board to the system board (documented in Section 5.14) Figure C-7. TM2.0 × 4.0 Screw Location C-8 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 163
2.0 mm Where used: One screw that secures the system board to the base enclosure (documented in Section 5.14) Head Width 5.0 mm Figure C-8. PM2.0 × 7.0 Barrel Screw Location Maintenance and Service Guide C-9 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 164
N410c models-Seven screws that secure the system board to the base enclosure (documented in Section 5.14) 1 Evo Notebook N400c models-Six screws that secure the system board to the base enclosure (documented in Section 5.14) Figure C-9. TM2.0 × 4.0 Screw Locations C-10 Maintenance and Service - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 165
that secure the system board to the base enclosure on each side of the external monitor connector (documented in Section 5.14) Figure C-10. HM5.0 × 9.5 Screwlock Locations Maintenance and Service Guide C-11 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 166
1-25 spare part numbers 3-9 specifications 6-10 battery terminal cable, disconnecting 5-41, 5-42 Bluetooth MultiPort Module 3-14 C cables power cords B-1 service considerations 4-2 caps lock key 1-21 caps lock light 1-23 CD-ROM drive illustrated 3-12 OS loading problems 2-24 spare part number 3-13 - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 167
drive cradle illustrated 3-12 spare part number 3-13 display illustrated 3-2 installing 5-30 removal 5-28 spare part numbers 3-3, 5-28 specifications 6-3, 6-4 display center support illustrated 3-10 removal 5-37 display left support illustrated 3-10 removal 5-39 Index-2 Maintenance and Service - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 168
latch 1-15 display right support illustrated 3-10 removal 5-32 DMA specifications 6-11 docking connector 1-25 docking station, troubleshooting 2-18 drives, preventing damage 4-3 DVD-ROM drive illustrated 3-12 OS loading problems 2-24 spare part numbers 3-13 specifications 6-9 E Easy Access buttons - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 169
assignments A-4 network, troubleshooting 2-30 nonfunctioning device, troubleshooting 2-18, 2-27 NTSC module cable, disconnecting 5-42 num lock light 1-23 numeric keypad 1-21 O operating system loading, troubleshooting 2-19 optical drive specifications 6-8, 6-9 Index-4 Maintenance and Service Guide - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 170
removal 5-6 spare part numbers 3-3, 5-6 parallel connector illustrated 1-26 pin assignments A-1 parts catalog 3-1 password, clearing 1-13 PC Card eject button 1-17 slot 1-17 slot weight saver 3-10 plastic parts 4-2 pointing device, troubleshooting number location 1-25, 3-1, 5-1 service considerations - Compaq Evo n410c | Compaq Evo N400c and N410c Notebook PCs - Maintenance and Ser - Page 171
3-8 installing 5-44 removal 5-36 spare part numbers 3-7, 5-36 T tools required 4-1 TouchPad 1-21 TouchPad button 1-21 TouchPad cable illustrated 3-10 routing 5-13 transporting precautions 4-4 troubleshooting audio 2-25 Compaq Diagnostics 2-7 Computer Setup 2-2 docking station 2-18 flowcharts 2-10
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Maintenance and Service Guide
Compaq Evo Notebook N
4
0
0
c
Series
Compaq Evo Notebook N410c Series
Document Part Number: 268629-002
August 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.