Compaq ML530R Troubleshooting Guide

Compaq ML530R - HP ProLiant - 128 MB RAM Manual

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    HP ProLiant G7 and earlier servers. This document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels. Part
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    statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft
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    drive guidelines 21 SCSI hard drive guidelines ...21 Hard drive LED combinations ...22 Hot-plug SCSI hard drive LED combinations 22 SAS and SATA hard drive LED combinations 22 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 23 Diagnostic flowcharts ...24 Troubleshooting
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    ...45 Drive problems (hard drives and solid state drives 46 SD card problems ...48 USB drive key problems ...48 Fan problems...49 HP Trusted Platform Module problems 50 Memory problems ...50 PPM problems...52 Processor problems ...53 Tape drive problems...53 Graphics and video adapter problems 55
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    ...88 HP Care Pack Services...89 Product information resources ...89 Additional product information ...89 Registering the server...89 Overview of server features and installation instructions 89 Key features, option part numbers...89 Server and option specifications, symbols, installation warnings
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    LED functions, drive, memory, expansion board and processor installation instructions, and board layouts ...90 External cabling information ...90 Power capacity ...90 Product configuration resources ...90 Device driver information ...90 DDR3 memory configuration...91 Operating System Version Support
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    Class infrastructure error codes 176 Server blade management module error codes 177 Power management module error codes 180 Port 85 codes and iLO messages ...181 Troubleshooting the system using port 85 codes 181 Processor-related port 85 codes ...181 Memory-related port 85 codes...182 Expansion
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    What's new The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller (on
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    and iLO messages (on page 181) o Windows® Event Log processor error codes (on page 185) o Insight Diagnostics processor error codes 375445-xx9 (June 2010) The ninth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx9, included the following additions and updates: • Added
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    o POST error messages and beep codes (on page 123) 375445-xx8 (July 2009) The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, included the following additions and updates: • Added information to the introduction for the server power-on problems flowchart (on
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    page 93) section to reflect the supported versions for the messages in this document • Updated and added new POST error messages and beep codes (on page 123) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following
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    of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI hard drive LED combinations (on page 22) • Updated diagnostic flowcharts (on page 24) • Added operating system problems (on page 62
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    contains a series of flowcharts that provide a common troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve the problem. • Hardware problems (on page 39) When the symptoms point to a specific component, use this section to find solutions
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    error codes ("HP BladeSystem p-Class infrastructure error codes" on page 176) o Port 85 codes and iLO messages (on page 181) Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing
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    user or field serviceable parts. Do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot requirements and guidelines for manual material handling. These symbols equipment. All troubleshooting and repair procedures
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    server. CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis • Use conductive field service tools. • Use a portable field service kit with a folding
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    it to print error messages. 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. To verify the
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    , or replacing a processor. If you cannot locate the hard copy of the instructions, locate your server user guide or maintenance and service guide on the HP website (http://www.hp.com/support/manuals). • Some processor models require the use of a processor installation tool, and specific steps are
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    will then remove all but one of the additional processors. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the recommended guidelines can cause damage
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    and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Firmware updates Download
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    same logical volume. o ACU does not support mixing traditional drives and solid state drives (SSD) in the same logical volume. SCSI hard drive guidelines • Each SCSI drive must have a unique ID. • The system automatically sets all SCSI IDs. • If only one SCSI hard drive is used, install it in the
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    must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. Hard drive LED combinations Hot-plug SCSI hard drive LED combinations Activity Online LED (1) LED (2) On, off, or flashing On, off, or flashing On or off On On
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    • Upgrading critical early boot components • Upgrading the system board to replace or remove the TPM • Disabling or clearing the TPM • Moving a BitLocker™-protected drive to another server • Adding an optional PCI device, such as a storage controller or network adapter Common problem resolution 23
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    .hp.com/support) Select your country and then follow the instructions to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select ProLiant and tc series servers. Select the
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    .com/go/bladesystem/documentation) Select Support, Drivers and Manuals, and then select the product. Select Manuals, and then locate the link for the maintenance and service guide. 3. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) To locate
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    Start diagnosis flowchart Use the following flowchart to start the diagnostic process. General diagnosis flowchart Diagnostic flowcharts 26
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    The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Diagnostic flowcharts 27
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    -on problems flowchart Server power-on problems flowchart Some servers have an internal health LED and an external health LED, while other servers have a single system health LED. The system health LED provides the same functionality as the two separate internal and external health LEDs. Depending
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    Diagnostic flowcharts 29
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    p-Class server blade power-on problems flowchart c-Class server blade power-on problems flowchart For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Diagnostic flowcharts 30
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    : • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem Diagnostic flowcharts 31
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    Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Diagnostic flowcharts 32
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    Server and p-Class server blade POST problems flowchart Diagnostic flowcharts 33
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    c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem Diagnostic flowcharts 34
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    two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Diagnostic flowcharts 35
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    • Redundancy failure • System overtemperature condition Server and p-Class server blade fault indications flowchart Some servers have an internal health LED and an external health LED, while other servers have a single system health LED. The system health LED provides the same functionality as the
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    For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Diagnostic flowcharts 37
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    c-Class server blade fault indications flowchart Diagnostic flowcharts 38
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    Hardware problems Procedures for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. CAUTION: Before removing or replacing any processors, be sure to follow
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    sure they indicate that each power supply is working properly. If the LEDs indicate a problem with a power supply, replace the power supply. For more information, see the server documentation on the HP website (http://www.hp.com/support). 3. Be sure the system has enough power, particularly if you
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    documentation for instructions regarding the specific LED to determine the cause of the error. General hardware problems Problems with new hardware Action: 1. Be sure the hardware being installed is a supported option on the server. For information on supported hardware, see the server documentation
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    indicating a configuration error. a. Check the settings in RBSU. b. Save and exit the utility. c. Restart the server. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Be
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    guidelines and cautionary information in the server documentation. Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. 3. Refer to the device
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    the storage solution reports a failed battery. CD-ROM and DVD drive problems System does not boot from the drive Action: 1. Be sure the drive boot order in RBSU is set so that the server boots from the CD-ROM drive first. 2. If the CD-ROM drive jumpers are set to CS (the factory default), be sure
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    Replace with known functional cables to test whether the original cables were faulty. 4. Be sure the correct, current driver is installed. Diskette drive problems Diskette drive into the drive. 4. Be sure the diskette drive is cabled properly. Refer to the server documentation. A problem has occurred
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    LED is flashing, replace the hard drive. See the server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 77), perform the following: a. Run the Smart Array SCSI
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    on hard drive LEDs, see hard drive LED combinations (on page 22). For server-specific hard drive LED information, see the server documentation or the HP website (http://www.hp.com). 2. Be sure no loose connections (on page 20) exist. 3. Be sure the correct drive controller drivers are installed
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    bay is not defective by installing the hard drive in another bay. 3. Run HP Insight Diagnostics (on page 77). Then, replace failed components as indicated. 4. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity
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    hot-plug fans are working. Refer to the server documentation for LED information. NOTE: For servers with redundant fans, backup fans may spin up periodically to test functionality. This is part of normal redundant fan operation. 2. Be sure no POST error messages ("POST error messages and beep codes
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    Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the same size, type, and speed. To determine if the memory is installed properly, see the server documentation. o Check any server LEDs that correspond to memory slots. Hardware problems 50
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    no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run HP Insight Diagnostics (on page 77). Then, replace failed components as indicated. Server fails to recognize existing memory Action: 1. Reseat the memory. Use care when
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    the memory. 7. Replace the memory. See the server documentation. Server fails to boot, all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant
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    specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. CAUTION: Before removing or replacing sure the server supports the processor configurations. Tape drive problems The following sections include the most common tape drive issues.
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    ready again. 4. Check for conflicts in backup software services. 5. Check the SCSI/HBA/Driver configuration of the drive. 6. Inspect media and cables, and discard any that are faulty or damaged. 7. Contact HP support ("Contacting HP technical support or an authorized reseller" on page 187). Read
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    the suspect tape. If the Tape Error LED flashes, discard the suspect media as faulty. 6. Discard any media that has been used at temperatures greater than 45°C (113ºF) or less than 5ºC (41ºF). Graphics and video adapter problems General graphics and video adapter problems are occurring Action: • Use
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    system board. See the server documentation. 9. If the video expansion board is installed in a PCI hot-plug slot, be sure the slot has power by checking the power LED on the slot, if applicable. See the server documentation. 10. Be sure the server and the OS support the video expansion board. Monitor
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    the device driver is not corrupted by replacing the driver. 5. Restart the system and check whether the input device functions correctly after the server restarts. 6. Replace the device with a known working equivalent device (another similar mouse or keyboard). o If the problem still occurs with
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    Cable problems Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini replace the Mini SAS cable. Local I/O cable problems NOTE: The local I/O cable is used only with HP ProLiant p-Class server blades. Action: If the local I/O cable does not have hot-plug
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    server. c. Run the communications software, checking settings and making corrections where needed. d. Restart the server than the answering machine. b. Restart the server, and then reattempt the connection. Modem string is AT&F&C1&D2&K3. Connection errors are occurring Action: 1. Check the maximum
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    . 4. Be sure a software problem has not caused the failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the server and operating system support the controller. Refer to the server and operating system documentation
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    a known functional cable. 5. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 6. Be sure the network controller is not damaged. 7. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. Network controller
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    Insight Diagnostics (on page 77) and HP SIM. Use either utility to gather critical system hardware and software information and to help with problem diagnosis. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer
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    documentation. Problems occur after the installation of a service pack Action: Follow the instructions for updating the operating system ("Operating system updates" on page 63). During installation of Oracle Solaris, the system locks up or a panic error occurs Action: Disable ACPI support in Oracle
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    the problem, you instructions for using this utility. 2. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the software. 3. Be sure the server ROM is current and the configuration is correct. 4. Be sure you have printed records of all troubleshooting
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    operating system documentation. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: 1. Check the application
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    you do not have administrative privileges, an error message is displayed describing the problem, and then the program exits. Obtain administrative privileges for the target computer, and then restart the process. Be sure the remote registry service is running on a Windows®-based system. Invalid
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    the flash process. Initiate ROMPaq disaster recovery procedures. Target system is not supported If the target system is not listed in the supported servers list, an error message appears and the program exits. Only supported systems can be upgraded using the Remote ROM Flash utility. To determine
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    the system board for a service replacement. To switch to the backup ROM when the System ROM is not corrupt, use RBSU ("HP ROM-Based Setup Utility" on page 69). Server blades If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the system does not
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    • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 77) • Installing software drivers directly from the CD. With systems that have Internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software
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    • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: • To access RBSU, press the F9
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    memory error occurs, the system automatically retrieves the good data from the mirrored copy. The system continues to operate normally without any user intervention. If the system supports hot-plug memory, the failed memory can be replaced while the system continues to operate. • RAID Memory
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    Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf). Diagnostics tasks The ACU Diagnostics feature replaces the Array Diagnostic Utility supported by SmartStart v8.20 and earlier. For each
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    Guide on the HP website (http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf). Re-entering the serial number and product ID • When re-entering the serial number and product ID on an HP ProLiant G4 or G5 server, use the following procedure: After you replace
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    on an HP ProLiant G6 server or later, use the following procedure: After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the Advanced Options menu. 3. Select Service Options
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    revisions. For more information, see the Download drivers and software page for the server. To access the server-specific page, enter the following web address into the browser: http://www.hp.com/support/ For example: http://www.hp.com/support/dl360g6 iLO and iLO 2 technology The iLO
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    drives completely. Refer to the instructions for error when completing the steps of a factory-installed operating system installation. To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD ("SmartStart software" on page 69). Redundant ROM support The server
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    support Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems
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    Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP ("ProLiant Support Packs" on page 80). NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To download the latest
  • Compaq ML530R | Troubleshooting Guide - Page 79
    IMPORTANT: Always perform a backup before installing or updating device drivers. The server includes new hardware that may not have driver support on all OS installation media. If you are installing a SmartStart-supported OS, use the SmartStart software (on page 69) and its Assisted Path feature
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    User Guide on the HP Systems Insight Manager website (http://www.hp.com/go/hpsim). ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management
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    target server To download the tool and for more information, see the HP website (http://www.hp.com/support). Subscriber's choice HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support
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    replaces it with a more recent version. Update the firmware to do the following: • Support new hardware, such as a processor revision • Support new features • Correct problems in a previous firmware version Without the correct firmware version, the server backup. ProLiant servers support either the
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    to complete. Because no video support exists during this process, the server emits a series of server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart
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    following tools: • Insight Diagnostics Online Edition ("HP Insight Diagnostics" on page 77) replaced by HP SUM ("HP Smart Update Manager" on page 80). For manual firmware updates, download the current firmware from the HP website (http://www.hp.com/support). ROMPaq utility diskette or USB drive
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    (http://www.hp.com/support). The Enhanced SoftPaq download contains utilities to restore or upgrade the System ROM on ProLiant servers: • ROMPaq Diskette A as an HP drive key. The formatted USB key simulates a diskette in capacity and is usable on the following servers: o Servers that exhibit
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    . The server automatically reboots when it finishes updating. Log files are not available in this method of installation. o If Interactive Mode is selected, you must select a specific release set or bundle to apply. 3. At the prompt, select a language and keyboard. 4. Click Continue. 5. Read
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    . HP ProLiant servers fully support mixing steppings when other parameters are identical: processor speed, cache size, number of cores, and processor wattage. To maintain support and uptime, HP provides updated system ROM before shipping new stepping processors. A new or replacement processor may
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    www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Subscription services HP offers subscription services to keep customers informed on the latest product information, driver updates, software changes, and other alerts
  • Compaq ML530R | Troubleshooting Guide - Page 89
    installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website (http://www.hp.com/go/bizsupport). Key features, option part numbers Refer to the QuickSpecs on the HP website (http://www.hp.com). Server and option specifications, symbols
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    resources Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts Refer to the hood labels and the server user guide. The hood labels are inside the access panels of the server, and the server user guide is available in the
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    that ships with the server. Server configuration information Refer to the server user guide on the Documentation CD, the server installation poster shipped with the server, and the SmartStart installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack
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    and setup Refer to the server documentation available in the following locations: • Documentation CD that ships with the server • HP Business Support Center website (http://www.hp.com/go/bizsupport) • HP Technical Documentation website (http://www.docs.hp.com) HP resources for troubleshooting 92
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    list of all ADU ("Array diagnostic software" on page 78) error messages for ADU version 7.85.16.0 and earlier. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on
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    in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line. Action: Consider replacing the cache. If cache replacement is not done, the remaining cache lines generally continue to operate properly. Accelerator Status: Excessive ECC
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    . Action: Obtain the latest version of ADU ("Array diagnostic software" on page 78). Accelerator Status: Valid Data Found at Reset Description: Valid data was found in posted-write memory at reinitialization. Data will be flushed to disk. Action: No error or data loss condition exists. No action is
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    problem exists with array accelerator board. Refer to other messages on Diagnostics screen for exact meaning of this message. Action: Replace the array accelerator board. Adapter : Array accelerator memory is in use to a large number of ECC errors detected while testing the cache during POST
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    : Controller is installed in the slot for special video control signals. If the controller is used in this slot, LED indicators on the front panel may not function properly. Action: Install the controller into a different slot, and run the server setup utility to configure NVRAM. Then, run ACU
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    Controller Reported POST Error. Error Code: X Description: The controller returned an error from its internal POST. Action: Replace the controller. Controller Restarted with a Signature of Zero Description: ADU ("Array diagnostic software" on page 78) did not find a valid configuration signature to
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    ("Array diagnostic software" on page 78) was trying to read the upload code information from this drive. Action: If multiple errors occur, the drive may need to be replaced. Drive (Bay) X Was Inadvertently Replaced Description: The physical drive was incorrectly replaced after another drive failed
  • Compaq ML530R | Troubleshooting Guide - Page 100
    on ADU ("Array diagnostic software" on page 78) to determine proper drive locations. 2. Power down the server. 3. Remove drive X and place it in drive position Y. 4. Rearrange the drives according to the ADU instructions. Duplicate Write Memory Error Description: Data cannot be written
  • Compaq ML530R | Troubleshooting Guide - Page 101
    board if the batteries do not recharge within 36 powered-on hours. Logical Drive X Failed Due to Cache Error Description: This logical drive failed due to a catastrophic cache error. Action: Replace the array accelerator board and reconfigure using ACU ("Array Configuration Utility" on page
  • Compaq ML530R | Troubleshooting Guide - Page 102
    for drive failures, wrong drive replaced, or loose cable messages. If a drive failure occurred, replace the failed drive or drives, and then restore the data for this logical drive from the tape backup. Otherwise, follow the procedures for correcting problems when an incorrect drive is replaced or
  • Compaq ML530R | Troubleshooting Guide - Page 103
    " on page 72) to configure the board. One or More Drives is Unable to Support Redundant Controller Operation Description: At least one drive in use does not support redundant controller operation. Action: Replace the drive that does not support redundant controller operation. Error messages 103
  • Compaq ML530R | Troubleshooting Guide - Page 104
    Processor Stepping) Description: If a processor has an unsupported stepping, it is not started, and this message is displayed. Processor Not Supported (Unsupported Core Speed) Description: If a processor has a core speed that is incompatible with the other installed processors, the processor is
  • Compaq ML530R | Troubleshooting Guide - Page 105
    authorized service provider ("Contacting HP technical support or an authorized reseller" on page 187). SCSI Port X Drive ID Y Failed - REPLACE (failure message) Description: ADU ("Array diagnostic software" on page 78) detected a drive failure. Action: Correct the condition that caused the error, if
  • Compaq ML530R | Troubleshooting Guide - Page 106
    to the server documentation for drive replacement information before performing this operation. SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message) Description: ADU ("Array diagnostic software" on page 78) found that this drive was replaced, even though no problem occurred with
  • Compaq ML530R | Troubleshooting Guide - Page 107
    . 3. For better airflow, remove any dust buildup from fans or other areas. 4. Check the server documentation for allowable temperature specifications and additional tips. 5. If the problem persists, replace the fan. Storage enclosure on SCSI Bus X is unsupported with its current firmware version
  • Compaq ML530R | Troubleshooting Guide - Page 108
    . Action: 1. Replace the failed cable. 2. If the problem persists, contact an authorized service provider. Swapped cables or configuration error detected. A configured array of drives... ...was moved from another controller that supported more drives than this controller supports. SOLUTION: Upgrade
  • Compaq ML530R | Troubleshooting Guide - Page 109
    refer to the server documentation for supported configurations. Swapped cables or configuration error detected. The cables appear to be interchanged... ...SOLUTION: Power down system then move the drives or cables back to their original location. Description: ADU ("Array diagnostic software" on page
  • Compaq ML530R | Troubleshooting Guide - Page 110
    not the other, it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages. Contact an authorized service provider for any warranty replacements. The Redundant Controllers Installed are not the
  • Compaq ML530R | Troubleshooting Guide - Page 111
    . 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 187). Unknown Disable Code Description: A code was returned from the
  • Compaq ML530R | Troubleshooting Guide - Page 112
    replace the single-ended drive with a type that matches the other drives. Description: One or more single-ended mode SCSI drives are installed in an external storage unit that operates in LVD mode. Action: The array continues to operate, but installing all LVD drives maximizes performance. Error
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    contains a complete alphabetical list of all ADU ("Array diagnostic software" on page 78) error messages. ADU is being replaced by the ACU diagnostics feature ("Diagnostics tasks" on page 72). If the following versions are installed on the server, see the messages in this section: • ADU version
  • Compaq ML530R | Troubleshooting Guide - Page 114
    failed. Action: Reseat the controller cache module. If the problem persists, contact HP support ("Contacting HP" on page 187). Array Accelerator: The cache is disabled because the charge on the flash-memory capacitor is too low. Action: Replace the capacitor if the capacitor does not recharge within
  • Compaq ML530R | Troubleshooting Guide - Page 115
    this doesn't solve the problem, power down the server and move the drives back to the original controller. • If this message is observed without any drive movement, check if the cache module has failed and replace it if required. If the problem persists, contact HP support ("Contacting HP" on page
  • Compaq ML530R | Troubleshooting Guide - Page 116
    the problem, power down the server and move the drives back to the original controller. • If this message is observed without any drive movement, check if the cache module has failed and replace it if required. If the problem persists, contact HP support ("Contacting HP" on page 187). Error messages
  • Compaq ML530R | Troubleshooting Guide - Page 117
    this doesn't solve the problem, power down the server and move the drives back to the original controller. • If this message is observed without any drive movement, check if the cache module has failed and replace it if required. If the problem persists, contact HP support ("Contacting HP" on page
  • Compaq ML530R | Troubleshooting Guide - Page 118
    operation is in progress. Failed Array Controller: code: : Restart the server and run a diagnostic report... ...Install the latest version of controller firmware. If the condition persists, the controller may need to be replaced or require service. Action: Take the appropriate action as
  • Compaq ML530R | Troubleshooting Guide - Page 119
    . Action: Contact HP support ("Contacting HP" on page 187). NVRAM Error: Bootstrap NVRAM image failed checksum test,... ...but a backup image was found and successfully restored. A system restart is needed. Action: Restart the server. NVRAM Error: Bootstrap NVRAM image failed checksum test... ...and
  • Compaq ML530R | Troubleshooting Guide - Page 120
    all data on the drive. 2. Replace the drive. 3. Restore all data to the new drive. If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online. Physical Drive State: This drive is not supported for configuration... ...and should
  • Compaq ML530R | Troubleshooting Guide - Page 121
    this doesn't solve the problem, power down the server and move the drives back to the original controller. • If this message is observed without any drive movement, check if the cache module has failed and replace it if required. If the problem persists, contact HP support ("Contacting HP" on page
  • Compaq ML530R | Troubleshooting Guide - Page 122
    drive frequently and replace the drive Replace any defective fans. For better airflow remove any dust buildup from fans or other areas. If the problem persists, contact HP support ("Contacting HP" on page 187). Storage Enclosure: One or more fans have failed. Action: Replace the failed fan. Error
  • Compaq ML530R | Troubleshooting Guide - Page 123
    firmly and check the power cable. If the problem persists, check the power supply. POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all messages generated by ProLiant servers. Some messages are informational only and do not
  • Compaq ML530R | Troubleshooting Guide - Page 124
    Up Audible Beeps: None Possible Cause: A catastrophic system error, which caused the server to crash, has been logged. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. Fan Solution Not Fully Redundant Audible Beeps: Possible Cause: The
  • Compaq ML530R | Troubleshooting Guide - Page 125
    -side bus experienced a fatal error. Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77). CAUTION: Before replacing or reseating any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure
  • Compaq ML530R | Troubleshooting Guide - Page 126
    is not properly programmed. Action: Replace the physical ROM part. Fibre Channel Mezzanine/Balcony Not Supported. Audible Beeps: 2 short Description: The Fibre Channel adapter is not supported on the server. Action: Install the supported Fibre Channel adapter. High Temperature Condition detected by
  • Compaq ML530R | Troubleshooting Guide - Page 127
    : A processor has experienced an internal error. Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77). CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18
  • Compaq ML530R | Troubleshooting Guide - Page 128
    not connected. An error has not occurred, but a message is displayed to indicate the keyboard status. Action: No action is required. NMI - Button Pressed! Audible Beeps: None Possible Cause: The NMI button was pressed, initiating a memory dump for crash dump analysis. Action: Reboot the server. NMI
  • Compaq ML530R | Troubleshooting Guide - Page 129
    the card. For embedded PCI devices, run Insight Diagnostics and replace any failed components as indicated. Power Fault Detected in Hot-Plug PCI Slot X Audible Beeps: 2 short Possible Cause: A PCI-X hot-plug expansion slot was not powered up properly. Action: Reboot the server. Error messages 129
  • Compaq ML530R | Troubleshooting Guide - Page 130
    . Audible beeps: 1 long, 1 short Possible cause: Processor not supported by current server. Action: CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the
  • Compaq ML530R | Troubleshooting Guide - Page 131
    does not support thermal monitoring... A less efficient cooling solution with fans running at troubleshooting process (on page 18)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. Correct the processor configuration. Error
  • Compaq ML530R | Troubleshooting Guide - Page 132
    indicated an error during the previous attempt at trusted boot. Action: Check the error code in the memory types found in system. Action: Refer to the applicable server user guide memory requirements and replace with supported (OBDR) drive detected. Select a configuration
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    Press 1 or 2. o Pressing 2 exits the configuration. o Pressing 1 starts the configuration. The following message appears Attempting to enable OBDR for the attached USB tape drive... 2. Observe the configuration progress. The following error may appear: Error - USB tape drive device driver properly
  • Compaq ML530R | Troubleshooting Guide - Page 134
    . Action: For more information about the Power Regulator for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101-I/O ROM Error Audible Beeps: None Possible Cause: Options ROM on
  • Compaq ML530R | Troubleshooting Guide - Page 135
    attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 187) before proceeding. Action: Replace the system board. Run the server setup utility. 102-System Board Failure, CMOS Test Failed. Audible Beeps: None
  • Compaq ML530R | Troubleshooting Guide - Page 136
    has been reinitialized due to corruption of the log. Action: Event message, no action is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated
  • Compaq ML530R | Troubleshooting Guide - Page 137
    203-Memory Address Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. 207 - Invalid Memory Configuration Detected. DIMMs installed when no corresponding processor is
  • Compaq ML530R | Troubleshooting Guide - Page 138
    - Single channel memory... ...mode supports a single DIMM installed in DIMM socket 1. Please remove all other DIMMs or install memory in valid pairs. System Halted. Audible Beeps: 1 long, 1 short Possible Cause: DIMMs are installed in pairs, but the server is in single channel memory mode. Action
  • Compaq ML530R | Troubleshooting Guide - Page 139
    or reinstall memory boards sequentially. 209-Invalid Lockstep memory configuration Audible Beeps: 1 long, 1 short Possible Cause: The memory is not installed properly to support Lockstep mode. Action: See the server documentation for supported Lockstep memory configurations. Error messages 139
  • Compaq ML530R | Troubleshooting Guide - Page 140
    reinstall DIMMs to support mirrored mode. 209-RAID Memory Configuration - Memory Sizes on Replace the memory board if problem persists. 212-Processor Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics
  • Compaq ML530R | Troubleshooting Guide - Page 141
    you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 187) before proceeding. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. 304-Keyboard or System Unit Error Audible Beeps: None Possible
  • Compaq ML530R | Troubleshooting Guide - Page 142
    of the conflict. Alternatively, use Computer Setup or your operating system to drive cables are connected. 2. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. 602-Diskette Boot Record Error
  • Compaq ML530R | Troubleshooting Guide - Page 143
    system is preventing the diskette drive from operating properly. Action: 1. Run the server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. 1100
  • Compaq ML530R | Troubleshooting Guide - Page 144
    temperature does not exceed the recommended temperature for the server. For more information about the optimum environment for the server, see the server user guide on the HP website (http://www.hp.com/support). 1611-CPU Zone Fan Assembly Failure Detected. Either... ...the Assembly is not installed
  • Compaq ML530R | Troubleshooting Guide - Page 145
    , if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. 1611-Fan x Not Present (Fan Zone I/O) Audible Beeps: 2 short Possible Cause: Required fan is not installed or spinning. Action: 1. Check the fans to be sure they are working. Error messages 145
  • Compaq ML530R | Troubleshooting Guide - Page 146
    is properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans. 4. If a known working replacement fan is not spinning, replace the assembly. 1611-Power Supply Zone Fan Assembly Failure Detected. Single fan... ...failure. Assembly will provide adequate
  • Compaq ML530R | Troubleshooting Guide - Page 147
    Error - A working power supply must be installed in Bay 1 for proper cooling. - System Halted! Audible Beeps: None Possible Cause: The server . Action: Run the server setup utility and correct the configuration. 1700 Series 1700-Slot X Drive Array - Please replace Array Accelerator Battery... ...
  • Compaq ML530R | Troubleshooting Guide - Page 148
    : None Possible Cause: SCSI cable failed. Action: 1. Check all SCSI cable connectors for bent pins. 2. Reseat the SCSI cable on the controller and all connected devices. 3. If the problem persists, replace the SCSI cable. 1703 - Slot X Drive Array controller - Memory Self-Test Error - Access to all
  • Compaq ML530R | Troubleshooting Guide - Page 149
    latest firmware version. 2. If the problem still exists, replace the controller. 1708 - Slot X Drive Array Controller - Bootstrap NVRAM restored from server. 2. If the problem still exists, update the controller to the latest firmware version. 1710-Slot X Drive Array - Non-Array Controller Drives
  • Compaq ML530R | Troubleshooting Guide - Page 150
    If the problem persists, replace the controller. 1714-Slot X Drive Array - Redundant Checksum Error... ...Backup Drive Array Controller - Memory Error(s) Occurred... ...Warning: Corrected Memory Error(s) were detected during controller memory self-test. Please replace the controller if this error
  • Compaq ML530R | Troubleshooting Guide - Page 151
    Beeps: None Possible Cause: A hard drive SMART predictive failure condition is detected. It may fail at some time in the future. Action: • If this drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward. Error messages 151
  • Compaq ML530R | Troubleshooting Guide - Page 152
    is required. 1725-Slot X Drive Array-Optional SIMM (Memory Module) Problem Detected Audible Beeps: None Possible Cause: SIMM has been automatically disabled because of memory errors or because an unsupported SIMM type was installed. Action: Replace the SIMM memory module on the indicated controller
  • Compaq ML530R | Troubleshooting Guide - Page 153
    drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives memory has been lost due to the controller power loss. Action: Restore data from backup. 1729-Slot X Drive ADG parity drives are being drive
  • Compaq ML530R | Troubleshooting Guide - Page 154
    . • If the condition persists, then replace the enclosure components. For more information, see the HP BladeSystem c-Class Enclosure Troubleshooting Guide on the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). 1735-Slot X Drive Array - Unsupported Redundant Cabling Configuration
  • Compaq ML530R | Troubleshooting Guide - Page 155
    HP technical support or an authorized reseller" on page 187). When installing or replacing a TPM, observe the following guidelines: • Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board. • When installing or replacing hardware, HP service providers
  • Compaq ML530R | Troubleshooting Guide - Page 156
    on how to cable the device in a supported manner for dual-domain redundant path support, see the product user guide. 1740-Fixed Disk 0 failed Set Block Mode Audible Beeps: None Possible Cause: Fixed drive error detected. Action: Run the server setup utility and correct the configuration. 1741-Fixed
  • Compaq ML530R | Troubleshooting Guide - Page 157
    user. Action: Replace each drive in the list or re-enable each drive in the list using one of the following methods: • Use the Array Configuration Utility (on page 72) (all drive types). • Perform hot-plug removal and reinstallation (hot-plug hard drives only). 1746-Slot X Drive Array - Unsupported
  • Compaq ML530R | Troubleshooting Guide - Page 158
    to specific drives has been disabled, do one of the following: • Press the F1 key to continue disabling the drives until supported on this Array Accelerator module. Action: Install only supported battery packs with the correct part number. 1749-Slot X Drive Array - Array Accelerator Flash Memory
  • Compaq ML530R | Troubleshooting Guide - Page 159
    Cause: Fixed drive error detected. Action: Run the server setup utility and correct the configuration. 1753-Slot X Drive Array - Array replacement, contact HP Technical Support ("Contacting HP" on page 187) before proceeding. • If the problem persists, replace the system board. Error messages
  • Compaq ML530R | Troubleshooting Guide - Page 160
    the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 187) before proceeding. b. Replace the system board. 1760-Fixed Disk 0 does not support Block Mode Audible Beeps: None Possible Cause: Fixed drive error detected. Action: Run the server setup utility and
  • Compaq ML530R | Troubleshooting Guide - Page 161
    firmware does not support the attached Array Accelerator module type. Action: Upgrade the controller firmware, or replace the Array Accelerator module. 1763-Slot X Drive Array - Array Accelerator daughtercard critical error; please replace... ...(Controller is disabled until this problem is resolved
  • Compaq ML530R | Troubleshooting Guide - Page 162
    • Expansion aborted due to array accelerator errors Action: • Press the F1 key to continue with the logical drives disabled. Or, press the F2 key to accept the data loss and re-enable the logical drives. • Restore data from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot
  • Compaq ML530R | Troubleshooting Guide - Page 163
    of the specified SCSI ports are connected to drives. The indicated SCSI bus is disabled until this problem is resolved. Action: The SCSI bus is not properly terminated when internal and external drives are connected concurrently to the same SCSI bus. 1. Power down the server. 2. Be sure the
  • Compaq ML530R | Troubleshooting Guide - Page 164
    HP Technical Support ("Contacting HP" on page 187) before proceeding. 3. Reboot the server after replacing each item: a. Drive backplane fan board b. Drive backplane c. I/O board 1777-Slot X Drive Array - Storage Enclosure Problem Detected... (followed by one or more of the following): ...SCSI Port
  • Compaq ML530R | Troubleshooting Guide - Page 165
    the internal plenum cooling fan in tower servers or storage systems is operational. If the fan is not operating, check for obstructions and check all internal connections. • Replace the unit side panel if removed. Check the LEDs. If the ProLiant Storage System power LED is amber instead of green
  • Compaq ML530R | Troubleshooting Guide - Page 166
    cables for the server model. 4. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. 1781-Disk 1 Failure Audible Beeps: None Possible Cause: Hard drive or format error detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 77
  • Compaq ML530R | Troubleshooting Guide - Page 167
    1782-Disk Controller Failure Audible Beeps: None Possible Cause: Hard drive circuitry error detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. 1783-Slot X Drive Array Controller Failure... followed by one of the following:)
  • Compaq ML530R | Troubleshooting Guide - Page 168
    (s) need Automatic Data Recovery (Rebuild): Port x Box y Bay(s) z Select F1 to continue with recovery of data to drive. Select F2 to continue without recovery of data to drive. Audible Beeps: None Possible Cause: A failed or replacement drive has not yet been rebuilt. Action: • Perform one of the
  • Compaq ML530R | Troubleshooting Guide - Page 169
    the F1 key to continue with recovery of data to the drive. Data will be automatically restored to drive X when a failed drive has been replaced, or to the original drive if it is working again without errors. o Press the F2 key to continue without recovery of data to the drive. The failed drive will
  • Compaq ML530R | Troubleshooting Guide - Page 170
    press the F2 key. b. If the problem persists, run ADU ("Array diagnostic software" on page 78) to resolve. • Be sure the cable is routed properly. 1789-Slot X Drive Array Disk Drive(s) Not Responding... ...Check cables or replace the following drive(s): Port x Box y Bay(s) z Select "F1" to continue
  • Compaq ML530R | Troubleshooting Guide - Page 171
    2. If the problem persists, run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace the failed assembly as indicated. 1792-Slot X Drive Array - Valid Data Found in Array Accelerator... ...Data will automatically be written to drive array. Audible Beeps: None Possible Cause: Power
  • Compaq ML530R | Troubleshooting Guide - Page 172
    or the controller might not be usable until this problem is corrected. Action: Replace the array accelerator daughter board. 1799-Slot X Drive Array - Drive(s) Disabled due to Array Accelerator Data Loss... ...Select "F1" to continue with logical drives disabled. Select "F2" to accept data loss and
  • Compaq ML530R | Troubleshooting Guide - Page 173
    problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting
  • Compaq ML530R | Troubleshooting Guide - Page 174
    or the SmartStart Support and Documents website (http://www.hp.com/support/smartstart/documentation). Automatic operating system shutdown initiated due to fan failure Event Type: Fan failure Action: Replace the fan. Automatic Operating System Shutdown Initiated Due to Overheat Condition... ...Fatal
  • Compaq ML530R | Troubleshooting Guide - Page 175
    the system). 2. If the problem persists, remove some of the installed options. System AC Power Problem (Power Supply X) Event Type: AC voltage problem Action: Check for any power source problems. System Fan Failure (Fan X, Location) Event Type: Fan failure Action: Replace the fan. Error messages 175
  • Compaq ML530R | Troubleshooting Guide - Page 176
    Uncorrectable Memory Error (Memory Module Unknown) Event Type: Uncorrectable error Action: Replace the memory module. If the problem persists, replace the memory board. HP BladeSystem p-Class infrastructure error codes The server blade management modules and power management modules contain service
  • Compaq ML530R | Troubleshooting Guide - Page 177
    reset button. 2. Replace the signal backplane. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Server blade management module power backplane A error codes LED code: 11-1, 11-2, 11
  • Compaq ML530R | Troubleshooting Guide - Page 178
    problem is resolved. 1. Press the server blade management module reset button. 2. Replace the power backplane. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Interconnect A Error Code
  • Compaq ML530R | Troubleshooting Guide - Page 179
    products/servers/proliant-bl/p-class/info). 3. Replace the interconnect module. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Interconnect Module A (6-Connector) Error Code LED code: 17
  • Compaq ML530R | Troubleshooting Guide - Page 180
    and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Unknown server blade management module error code LED code: 19-1 Location: Unknown Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the server
  • Compaq ML530R | Troubleshooting Guide - Page 181
    the designated section in this guide for the appropriate troubleshooting steps. Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step
  • Compaq ML530R | Troubleshooting Guide - Page 182
    page 73). Memory-related port 85 codes Memory-related port 85 codes display in the format 4xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot memory-related error codes: 1. Check the memory LEDs for any
  • Compaq ML530R | Troubleshooting Guide - Page 183
    in the format 6xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot expansion board-related error codes: 1. Reseat all expansion boards. 2. Bring the server to base configuration by removing all components
  • Compaq ML530R | Troubleshooting Guide - Page 184
    product ID" on page 73). Miscellaneous port 85 codes To troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. 1. Bring the server to base configuration by removing all components that are
  • Compaq ML530R | Troubleshooting Guide - Page 185
    errors. The system will continue to operate. Action: CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting will continue to operate. Action: Confirm that the license agreement in use supports all
  • Compaq ML530R | Troubleshooting Guide - Page 186
    to this boot. The NMI source was "Uncorrectable cache memory error." Action: CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the recommended guidelines
  • Compaq ML530R | Troubleshooting Guide - Page 187
    a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part. • For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support). Server information
  • Compaq ML530R | Troubleshooting Guide - Page 188
    o Network configuration • Specific software information: o Operating system information ("Operating system information you need" on page 188) o List of third-party, HP, and Compaq software installed o PCAnywhere information, if installed o Verification of latest drivers installed o Verification of
  • Compaq ML530R | Troubleshooting Guide - Page 189
    o List of drivers from the PSP • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • Current level of Microsoft® Windows® Service Packs and Hotfixes installed • A list of each third-party hardware component
  • Compaq ML530R | Troubleshooting Guide - Page 190
    (to e-mail to a support technician) of AUTOEXEC.NCF, errors occur when the modules attempt to load. • A list of any SET parameters that are different from the NetWare default settings • A list of the drivers and NLM files used on the server of the problem and any associated error messages SCO
  • Compaq ML530R | Troubleshooting Guide - Page 191
    Driver use • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • Warp Server version used and: o Whether Entry, Advanced, Advanced with SMP, or e-Business o All services running at the time the problem occurred
  • Compaq ML530R | Troubleshooting Guide - Page 192
    of partitions and logical drives o File system on each logical drive • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages • Printouts or electronic copies (to e-mail to a support technician) of: o /usr
  • Compaq ML530R | Troubleshooting Guide - Page 193
    ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BMC baseboard management controller CCITT International Telegraph and Telephone Consultative Committee CMOS complementary metal
  • Compaq ML530R | Troubleshooting Guide - Page 194
    DMA direct memory access DU driver update ECC error checking and correcting EFS Extended Feature Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM FDT Firmware Deployment Tool HP SIM
  • Compaq ML530R | Troubleshooting Guide - Page 195
    NMI non-maskable interrupt NVRAM non-volatile memory OBDR One Button Disaster Recovery ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment Acronyms
  • Compaq ML530R | Troubleshooting Guide - Page 196
    sector RPM Red Hat Package Manager SAN storage area network SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module SP1 Service Pack 1 SSD support software diskette TPM trusted platform module UPS uninterruptible power system USB universal serial
  • Compaq ML530R | Troubleshooting Guide - Page 197
    VCRM Version Control Repository Manager VGA video graphics array Acronyms and abbreviations 197
  • Compaq ML530R | Troubleshooting Guide - Page 198
    70 boot problems 66 booting problems 43 booting the server 43 C cable problems 57 cables 20, 102, 107, 108 cables, troubleshooting 20 cables, VGA 55 cabling 89 cabling problem 163 cache error 100 cache, disabled 95 cache, replacing 93 Care Pack 81, 88 cautions 15 CD-ROM drive 43 Change Control
  • Compaq ML530R | Troubleshooting Guide - Page 199
    found 44, 46 drive not responding 99 drive not stamped for monitoring 104 drive offline due to erase operation 116, 117 drive problems 43, 44, 45, 104, 105 drive replaced, no problem found 105 drive time-out occurred 99 drivers 78, 89 drives, troubleshooting 45 DVD-ROM drive 43 E ECC errors 93 EISA
  • Compaq ML530R | Troubleshooting Guide - Page 200
    features 38 hardware problems 38, 40 hardware supported 38 hardware troubleshooting 38, 40, 41, 43, 54 health driver 73 health LEDs 22 hotfixes 62 hot-plug PCI slot, power fault 128 how to use this guide 13 HP BladeSystem infrastructure error codes 175 HP Care Pack Services 81, 88 HP Enterprise
  • Compaq ML530R | Troubleshooting Guide - Page 201
    -related 182 port 85 code, list 180 port 85 code, memory-related 181 port 85 code, miscellaneous 183 port 85 code, processor-related 180 port 85 code, troubleshooting 180 port 85 code, viewing 180 POST error messages 103, 111, 122 POST error messages, 100 series 133 POST error messages, 1100 series
  • Compaq ML530R | Troubleshooting Guide - Page 202
    , 126 PPM failure LEDs 51, 52 PPM problems 51, 139 PPM slots 51 pre-diagnostic steps 14 predicive failure errors detected 105 preparation procedures 17 preparing the server for diagnosis 17 printer problems 56 printers 56 processor correctable error threshold passed 174 processor error codes 86, 184
  • Compaq ML530R | Troubleshooting Guide - Page 203
    autorun menu 68 SmartStart Scripting Toolkit 68 SmartStart software 90 SmartStart, overview 68 software 61, 68, 89 software errors 64 software failure 64 software problems 61 software resources 68, 90 software troubleshooting 61, 64 specifications, option 88 specifications, server 88, 89 start
  • Compaq ML530R | Troubleshooting Guide - Page 204
    W warning messages 110, 111 warnings 15, 88 website, HP 87, 88 websites, reference 24, 87 what's new 8 when to reconfigure or reload software 63 white papers 87, 89 Windows Event Log processor error codes 184 Index 204
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HP ProLiant Servers
Troubleshooting Guide
Abstract
This document describes common procedures and solutions for the many levels of troubleshooting for HP ProLiant G7 and earlier servers. This
document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 375445-403
October 2011
Edition: 12