Compaq Mini CQ10-100 Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook
Compaq Mini CQ10-100 - PC Manual
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- Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 1
and Compaq Mini 102 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 2
2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Atom are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 3
overheating the computer, do not place the computer directly on your lap or obstruct the air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 4
iv Safety Warning Notice - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 5
storage devices ...23 Miscellaneous parts ...24 Sequential part number listing 25 4 Removal and replacement procedures 29 Preliminary replacement requirements 29 Tools required ...29 Service considerations 29 Plastic parts 29 Cables and connectors 29 Drive handling 30 Grounding guidelines - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 6
guidelines 33 Component replacement procedures 34 Service tag ...34 Computer feet ...35 Battery ...36 SIM ...37 Memory module ...38 Keyboard ...40 RTC battery ...43 Mass storage devices 44 Hard drive 45 Solid-state drive 45 Top cover ...46 WLAN module ...49 WWAN module ...52 USB/audio board 54 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 7
and recovering using HP Recovery Manager 89 Backing up your information 90 Creating a set of recovery discs 91 Performing a recovery 91 Recovering using the recovery discs 92 Recovering using the partition on the hard drive (select models only 92 Windows XP backup and recovery 93 Backing up - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 8
96 Audio-out (headphone)/Audio-in (microphone) jack 96 External monitor ...97 RJ-45 (network) ...98 Universal Serial Bus ...99 9 Power cord set requirements 100 Requirements for all countries and regions 100 Requirements for specific countries and regions 101 10 Recycling ...102 Battery ...102 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 9
1 Product description Category Product name Processor Chipset Graphics Panels Memory Description Compaq Mini CQ10 Compaq Mini 102 Compaq Mini CQ10 Noteook PC ✓ Compaq Mini 102 Notebook PC ✓ Intel Atom N270 1.6-GHz processor, 512-KB Level 2 cache, 533-MHz front- ✓ ✓ side bus (FSB) - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 10
Mass storage devices Optical drive Diskette drive Audio/Visual Modem Ethernet Wireless Description Compaq Mini CQ10 Compaq Mini 102 Hard drive ● 9.5-mm, 6.35-cm (2.50-in) ● 160 GB, 5400 RPM ● Serial ATA Solid-state drive (SSD) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ NOTE: For use with XP Home Edition only - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 11
AC adapter connector on cable 6-cell Li-ion battery (55-Wh) 2.55-Ah, 6-hour target life 3-cell Li-ion battery (28-Wh) 2.55-Ah , 3-hour target life Support for HP Kensington Security Lock Preinstalled: ● Windows XP Home Edition SP3 ● Windows 7 Starter 32 ● FreeDos Compaq Mini CQ10 Compaq Mini 102 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 12
Category Description Serviceability End-user replaceable parts: AC adapter Battery (system) Keyboard Hard drive Solid state drive Memory modules Compaq Mini CQ10 Compaq Mini 102 ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 4 Chapter 1 Product description - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 13
* Moves the pointer and selects or activates items on the screen. (3) TouchPad scroll zone Scrolls up or down. (4) Right TouchPad button* Functions like the right button on an external mouse. *This table describes factory settings. To view or change pointing device preferences, select Start - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 14
Light Component Caps lock light Description On: Caps lock is on. 6 Chapter 2 External component identification - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 15
Component (1) Function keys (2) fn key (3) Windows® logo key (4) Windows applications key Description Execute frequently used system functions when pressed in combination with a function key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Top components - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 16
> Power Options. Blinking: The hard drive or flash drive is being accessed. ● On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 17
Component (5) Wireless light (6) Wireless switch Description ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, is on. ● Amber: All wireless devices are off. Turns the wireless feature on - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 18
port (4) RJ-45 (network) jack Description Connect optional USB devices. Supports the following optional digital card formats: ● Memory Stick (MS) ● MS/Pro ● MultiMediaCard (MMC) ● Secure Digital High Capacity (SDHC) Memory Card ● xD-Picture card Connects an optional external display, such as - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 19
operation. Connects an optional USB device. Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 20
. NOTE: The display switch is not visible from the outside of the computer. Captures still photographs and videos. NOTE: To capture videos, you need to install additional webcam software. On: The webcam is in use. Records sound. 12 Chapter 2 External component identification - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 21
Bottom components Component (1) Battery bay (2) Battery release latches (2) (3) Vent (4) Memory module compartment Description Holds the battery. Release the battery from the battery bay. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 22
to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. To access these notices, click Start > Help and Support > User Guides. 14 Chapter 2 External component identification - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 23
number, or part number, helps a service technician determine what components and parts are needed. (4) Warranty: This number describes the duration of the warranty period for the computer. (5) Model: This is the alphanumeric identifier used to locate documents, drivers, and support for the computer - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 24
, and 2 WLAN antennas/cables; WWAN antennas/cables on select models See Display assembly subcomponents on page 21 for a comprehensive list of display assembly components. Spare part number 594806-001 16 Chapter 3 Illustrated - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 25
kit. See Mass storage devices on page 44 for the mounting kit part number. ● Hard drive, 160-GB, 5400-RPM NOTE: Hard drive mounting kit not detailed. ● Solid state drive, 16 GB Heat sink assembly (includes replacement thermal material) 594809-001 537641-001 608396-001 537619-001 Fan 537613 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 26
(9a) (9b) (9c) (10) Description Spare part number USB/audio board (includes cable) 600124-001 DC connector/power board 581326-001 Plastics/actuator kit 537612-001 Includes the following: ● Power switch and wireless switch actuators ● Memory module compartment cover ● Bezel for Digital Media - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 27
Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Module, Qualcomm EV-DO/HSPA 531993-001 NOTE: Available as an option. RTC battery (includes cable and double-sided tape) 537616-001 System board (includes processor and replacement thermal material) ● Intel Atom N270 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 28
Item Description (16) Battery ● 6-cell Li-ion battery (55-Wh) 2.55-Ah ● 3-cell Li-ion battery (28-Wh) 2.55-Ah Spare part number 537627-001 537626-001 20 Chapter 3 Illustrated parts catalog - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 29
, 25.7-cm (10.1-in) WSVGA (16:9), non-PMMA, AntiGlare Webcam module Display cable kit (not illustrated) Includes: ● Display/webcam cable ● WLAN × 2.2, omnidirectional) WWAN antenna assembly for use on select models Spare part number 537617-001 537644-001 537658-001 594811-001 600125-001 537660-001 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 30
Item (10) Description Display back cover with logo Display screw kit (not illustrated) Includes 14 PM2.0×3.0×4.0×0.4T screws Spare part number 594808-001 538510-001 22 Chapter 3 Illustrated parts catalog - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 31
devices NOTE: Each hard drive spare part kit and solid-state drive spare part kit includes a cable and mounting bracket. Item (1) (2) Description Hard drive, 160 GB, 5400 RPM Hard drive mounting kit (includes brackets and screws) Solid state drive, 16 GB Spare part number 594809-001 537641 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 32
Miscellaneous parts Description 30-W, 3-pin AC adapter Power cords, 3-pin, 1.83m ● For use in Argentina ● For use in Australia ● For use in Brazil ● For use in Denmark ● For use in Europe ● For use in Israel ● For use in Italy ● For use in India ● For use in North America ● For use in Singapore and - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 33
Sequential part number listing Spare part number Description 490371-001 Power cord, 3-pin, 1.83m cord, 3-pin, 1.83m, for use in Argentina 490371-D61 Power cord, 3-pin, 1.83m, for use in India 496813-001 AC adapter, 30-W, 3-pin 504593-003 WiFi Adapter, Broadcom 4312G 802.11b/g for use for use - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 34
GuineaBissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, , Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe WWAN module, Qualcomm EV-DO/HSPA Keyboard for use in the United States Keyboard parts catalog - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 35
Hard drive, 160-GB, 5400-RPM Base enclosure Speaker assembly (includes two 4-ohm speakers, cable, and housing) Memory module, 1024-MB, PC2-6400, DDR2, 533-MHz System board, Intel Atom N270 1.6-GHz processor, 512-KB Level 2 cache, 533-MHz front-side bus (FSB) for use with WWAN option Sequential part - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 36
600124-001 600131-001 600125-001 608396-001 USB/audio board with cable Memory module, 1024-MB, PC2-6400, DDR2, 533-MHz, for use with WWAN option Display panel, 25.7-cm (10.1-in), WSVGA, non-PMMA, AntiGlare Solid state drive, 16 GB 28 Chapter 3 Illustrated parts catalog - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 37
and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 38
with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 39
until you are ready to install them. Use nonmagnetic tools. from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Preliminary replacement requirements 31 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 40
boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts -sensitive parts from Use conductive field service tools, such as Handle ESD-sensitive components, parts, and assemblies by the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 41
mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V Preliminary replacement requirements 33 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 42
The product number helps a service technician determine what components and parts are needed. (4) Warranty: This number describes the duration of the warranty period for the computer. (5) Model: This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. NOTE - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 43
Computer feet The computer feet are adhesive-backed rubber pads, tethered to the base enclosure. Description Rubber kit Spare part number 537618-001 Component replacement procedures 35 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 44
computer. Remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latches (1) to release the battery. 3. Remove the battery (2). Reverse this procedure to install a battery. 36 Chapter 4 Removal and replacement procedures - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 45
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). Remove the SIM: 1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.) 2. Remove the SIM (2) from the SIM slot. Reverse this procedure to - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 46
from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). Remove the memory module: 1. Loosen the 2 Phillips PM2.0×3.0 captive screws (1) that secure the memory module compartment cover to the computer. 2. Swing - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 47
4. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures 39 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 48
Keyboard for use in Turkey Keyboard for use with international models Spare part number 535689-202 535689-A41 535689-DH1 535689-051 535689-121 then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 49
the display as far as possible. 3. Turn the computer upside down, and locate the keyboard release access on the bottom of the computer, inside the battery bay. 4. Insert a flexible tool into the opening, and then press inward to release the keyboard. 5. Turn the computer right-side up, and then lift - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 50
force (ZIF) connector (1) to which the keyboard cable is attached. 8. Disconnect the cable (2), and then remove the keyboard. 9. Remove the keyboard. Reverse this procedure to install the keyboard. 42 Chapter 4 Removal and - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 51
the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the system board. NOTE: The RTC battery is attached to the system board with double-sided tape. Reverse this procedure to install the RTC battery. Component replacement procedures 43 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 52
NOTE: Each hard drive spare part kit and solid state drive spare part kit includes a bracket and screws. Description Hard drive, 160 GB, 5400 RPM Hard drive mounting kit Solid state drive, 16 GB Spare part number 594809-001 537641-001 608396-001 Before removing the hard drive, follow these - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 53
4 Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. 2. Using the Mylar tab, lift the bracket (2) away from the hard drive. Reverse this procedure to install a hard drive. Solid-state drive To remove the solid-state drive: 1. Remove the 4 Phillips PM2.0×3.0 screws - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 54
Spare part number 537622 battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the memory module (see Memory module on page 38). 7. Remove the keyboard (see Keyboard on page 40). 8. Remove the hard drive replacement procedures - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 55
back slightly to rest against the display assembly (2) at an angle. 8. Release the ZIF connector (1) to which the TouchPad button board cable is connected. Component replacement procedures 47 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 56
9. Disconnect the TouchPad button board cable (2) from the system board, and then remove the top cover. Reverse this procedure to install the top cover. 48 Chapter 4 Removal and replacement procedures - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 57
WLAN module Description Spare part number Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, .11b/g WiFi Adapter Component replacement procedures 49 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 58
part Hungary, Iceland, India, Ireland, replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Before removing the WLAN module battery (see Battery on page 36). 50 Chapter 4 Removal and - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 59
Remove the following components: a. Keyboard (see Keyboard on page 40) b. Hard drive (see Mass storage devices on page 44) c. Top cover (see Top cover on page 46) Remove the WLAN module: 1. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure the WLAN module to the system board. (The edge of the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 60
the battery (see Battery on page 36). 5. Remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page 40) b. Hard drive or solid-state drive (see Mass storage devices on page 44) c. Top cover (see Top cover on page 46) Remove the WWAN module: 1. Remove - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 61
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WWAN module. Component replacement procedures 53 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 62
the AC Adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page 40). b. Hard drive (see Mass storage devices on page 44). c. Top - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 63
on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page 40) b. Hard drive (see Mass storage devices on page 44) c. Top cover (see Top cover on page 46) Remove the power/battery pass-through board: 1. Disconnect the power cable (1). 2. Remove the 2 Phillips PM2.5×4.0 screws - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 64
Fan Description Fan Spare part number 537613-001 NOTE: To properly ventilate the computer, the battery (see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page 40) b. Hard drive - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 65
3. Remove the fan (3). Reverse this procedure to install the fan. Component replacement procedures 57 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 66
see Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page 40) b. Hard drive (see Mass storage devices on page 44) c. Top cover (see Top cover on page 46) d. WLAN module (see WLAN module - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 67
heat sink assembly is removed. Thermal paste is used on the processor (1), and thermal tape is used on the Northbridge chip (2). Replacement thermal material is included with all heat sink assembly and system board spare part kits. Reverse this procedure to install the heat sink assembly. Component - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 68
40) b. Hard drive (see Mass storage devices on page 44) c. Top cover (see Top cover on page 46) When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WLAN module (see WLAN module on page 49 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 69
the 2 Phillips PM1.6×2.0 screws (1) that secure the actuators for the power switch and wireless on/off switch to the system board. 4. Remove the actuators (2). Component replacement procedures 61 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 70
lift it up. 7. Pull the system board (2) out to the left at an angle to remove it. 8. Remove the system board. Reverse the procedure to install the system board. 62 Chapter 4 Removal and - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 71
module part Battery on page 36). 5. If your computer has WWAN capability, remove the SIM (see SIM on page 37). 6. Remove the following components: a. Keyboard (see Keyboard on page 40) b. Hard drive (see Mass storage devices on page 44) c. Top cover (see Top cover on page 46) Component replacement - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 72
WLAN cables (6) WWAN cables (select models only) CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display also secures the display panel cable ground strap. 64 Chapter 4 Removal and replacement procedures - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 73
4. Remove the display assembly (3). 5. If it is necessary to replace the display bezel, perform the following steps: a. Remove the display hinge covers (1). b. Flex the bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4). Component replacement procedures 65 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 74
c. Disconnect the webcam cable (2) from the system board (2) d. Remove the display panel (3) from the display enclosure. 7. If it is necessary to replace the speaker assembly, perform the following steps: a. Remove the two Phillips PM2.0×3.0 screws (1) that secure the speaker assembly to the display - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 75
steps: a. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure each hinge to the display enclosure. b. Remove the hinges (2). 9. If it is necessary to replace the display panel cable, perform the following steps: a. Peel back the Mylar protection on the back of the display panel (1). Component - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 76
the display panel cable (2). 10. If it is necessary to replace the webcam module, perform the following steps: a. Disconnect the webcam cable (1) from the webcam. b. Remove the webcam (2). 11. If it is necessary to replace the microphone receiver, perform the following steps: a. Release the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 77
b. Pull the receiver through the tabs (2), and remove the microphone receiver (3). 12. If it is necessary to replace the wireless antenna transceivers and cables, detach the cables from the adhesive (1) that secures them to the display enclosure, and then remove the cables (2). Reverse - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 78
information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the pressing f10 while the "F10 = BIOS Setup Options" message is displayed in the lower-left corner of the screen. Using the Setup Utility Changing the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 79
Windows based, it does not support ● To close a text box or return to the menu display BIOS Setup Options" message is displayed in the lower-left corner of the screen password, security, and language settings are not changed when you restore the factory default settings. Computer Setup in Windows 7 71 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 80
device restarts in Windows. Setup Utility menus memory size, and system BIOS. Security menu Select Administrator password Power-On Password To do this Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. System Configuration menu Select Language Support - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 81
ROM Drive ◦ USB flash drive ◦ USB Hard drive ◦ USB Card Reader ◦ Network adapter NOTE: Only the devices attached to the system will appear in the boot order menu. To do this Run a comprehensive self-test on the hard drive. Run a diagnostic test on the system memory. Computer Setup in Windows 7 73 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 82
Windows XP Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows BIOS Setup Options" message is displayed in the lower-left corner of the screen Windows based, it does not support ● To close a text box or return to the menu - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 83
f10 while the "F10 = BIOS Setup Options" message is displayed in the lower-left corner of the screen. 2. Use the arrow keys NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. supported by your computer. Computer Setup in Windows XP 75 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 84
Power-On Password System Configuration menu Select Language Support Processor C4 State Boot Options To do this ● View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, and system BIOS. To do - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 85
Diagnostics menu Select Hard Disk Self Test (select models only) Memory Test To do this Run a comprehensive self-test on the hard drive. Run a diagnostic test on the system memory. Computer Setup in Windows XP 77 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 86
26.17 cm (10.30 in) Height 2.52 cm (0.99 in) Weight 25.7-cm (10.1-in) LCD, equipped with a 3-cell battery, hard 1.17 kg (2.57 lbs) drive, 1-GB memory, WLAN module, and 2 wireless antennas Input power Operating voltage 19 V dc @ 1.58 A - 30 W Operating current 1.58 A Temperature Operating - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 87
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Computer specifications 79 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 88
25.7-cm (10.1-in), WSVGA, AntiGlare display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 12.53 cm (4.93 in) 22.27 cm (8.77 in) 25.55 cm (10.06 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 89
to 55°C (41°F to 131°F) * 1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 81 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 90
Solid-state drive specifications Performance Transfer modes supported Read Write Characteristics Interface Flash type Flash capacity Electrical specifications DC supply voltage Standby current Active current Environmental specifications Operating temperature Storage temperature Operating altitude - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 91
lines, and memory addresses. If two devices require the same resource and create a device conflict, you can manually change the resource following: ● Resources by type ● Resources by connection To view resource settings in Windows XP: 1. Select Start > My Computer, or double-click My Computer on the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 92
7 Backup and recovery Select the section in this chapter that applies to the operating system installed on your computer. 84 Chapter 7 Backup and recovery - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 93
7 backup and recovery Use the instructions in the section if Windows 7 is installed on your computer. To protect your information, back up your files and folders. In case of system failure, you can use the backup files to restore your computer. CAUTION: In the event of a hard drive failure, you - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 94
computer screen. 8. Follow the on-screen instructions. Performing a recovery In case of system failure or instability, the computer provides the following ways to recover your files: ● BackOnTrack Disaster Recovery utility: You can use Disaster Recovery to recover your hard drive image (including - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 95
file is downloaded, navigate to the USB flash drive or external drive, and then doubleclick the SoftPaq file to format the USB flash drive and extract the Disaster Recovery files. 7. If prompted to do so, restart your computer after the installation is complete. Restoring your hard drive image To - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 96
as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 97
3. Select the System Protection tab. 4. Select System Restore. 5. Follow the on-screen instructions. Backing up and recovering using HP Recovery Manager If your computer includes HP Recovery Manager, tools provided by the operating system and by HP Recovery Manager software are designed to help you - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 98
of recovery discs required. ● When backing up to discs, number each disc before inserting it into an optical drive. ● Save the customized settings in a window, toolbar, or menu bar by taking a screen shot of the settings. The screen shot can be a time-saver if you have to reset your preferences - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 99
Start>All Programs>Recovery Manager>Recovery Disc Creation. 2. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use Recovery Manager to create a set of recovery discs (entire drive backup) as soon - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 100
the on-screen instructions. Recovering using the partition on the hard drive (select models only) On some models, you can perform a recovery from the partition on the hard drive, which is accessed by pressing either the Start button or f11. This restores the computer to its factory condition. NOTE - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 101
Use the instructions in this section if Windows XP is installed on your computer. To protect your information, use the Windows® Backup utility (select models only) to back up files and folders or create recovery points. In case of system failure, you can use the backup files to restore your computer - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 102
. 4. Follow the on-screen instructions. NOTE: For additional information on initiating a recovery in Windows, perform a search for this topic in Help and Support. Recovering the operating system and programs CAUTION: The recovery process reformats and completely erases the hard drive. All files you - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 103
6. After the operating system is installed, remove the Operating System disc and insert the Driver Recovery disc. 7. Follow the on-screen instructions to install the drivers and programs. Windows XP backup and recovery 95 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 104
8 Connector pin assignments Audio-out (headphone)/Audio-in (microphone) jack Pin Signal 1 Left audio signal in 2 Right audio signal in 3 Ground 4 Microphone 96 Chapter 8 Connector pin assignments - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 105
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 97 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 106
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 98 Chapter 8 Connector pin assignments - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 107
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Universal Serial Bus 99 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 108
9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 109
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 110
dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING the liquid crystal display (LCD) panel (2). NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 111
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 112
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 113
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 105 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 114
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 115
. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 116
, memory module 13 components bottom 13 display 12 front 8 left-side 11 right-side 10 TouchPad 5 computer feet locations 35 spare part number 35 computer specifications 78 connectors service considerations 29 D Diagnostics menu 73, 77 Digital Media Slot, identifying 10 discs Driver Recovery 94 - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 117
11 audio-out (headphone) 11 RJ-45 (network) 10 K keyboard product description 3 removal 40 spare part number 17, 40 keys fn 7 function 7 Windows applications 7 Windows logo 7 L language support 72, 76 latches, battery release 13 left TouchPad button, identifying 5 lights battery 8 caps lock 6 drive - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 118
3 serviceability 4 wireless 2 product name 1 R release latches, battery 13 removal/replacement preliminaries 29 procedures 34 restoring default settings 71, 75 right TouchPad button, identifying 5 RJ-45 (network) jack, identifying 10 RJ-45 jack pin assignments 98 RTC battery removal 43 spare part - Compaq Mini CQ10-100 | Compaq Mini CQ10 Notebook PC and Compaq Mini 102 Notebook - Page 119
Compaq Mini CQ10 Notebook PC and
Compaq Mini 102 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.