Compaq Presario 17XL Presario NA1700XL Series Maintenance and Service Guide
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- Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 1
Description Specifications Pin Assignments Battery Operations Troubleshooting Removal Sequence Parts Catalog MSG Index Welcome to the Maintenance & Service Guide (MSG) Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1700XL Series Portable Notebooks. This online guide - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 2
the - to hide the contents. Opening another Chapter Return to the Welcome page by clicking the bookmark, 1700 Series Maintenance and Service Guide, and then click the bookmark or color-coded bubble for another chapter. Printing the MSG For portable copies of this MSG, you can print single pages - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 3
in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Maintenance and Service Guide Compaq Presario 1700 Series Notebook Computer First Edition (June 2000 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 4
Preface This Maintenance and Service Guide is a troubleshooting reference that is used as a guide when servicing the Compaq Presario 1700 Series Notebook Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1700 Series Notebooks without notice. Symbols The - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 5
is available to support this product: • Compaq Presario 1700XL Series Notebook Computer documentation set • Introducing Windows 98 Guide • Introducing Windows 2000 Guide • Service Training Guides • Compaq Service Advisories and Bulletins • Compaq QuickFind • Compaq Service Quick Reference - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 6
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Product Description This chapter describes the features of each of the Presario - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 7
Models and Features Compaq Presario 1700 Series Portable Notebook Computer Models XL260 XL261 XL262 XL264 XL265 Display 13.3 in. 13.3 in. & 14.1 in. 14.1 in. 13.3 in. 14.1 in. Processor PIII/500(256) PIII/500(256) & PIII/600(256) PIII/500(256) PIII/600(256) PIII/650(256) Hard Drive - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 8
XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) Display Processor Hard Drive XL266 13.3 in. PIII/500 None Battery 3.2 Li-ion 3.2 Li-ion 3.2 Li-ion System Memory 64 MB 128 MB 128 MB * Modem Legend 56K Mini PCI d/f 1 = Bear/Grizzly Modem/ - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 9
, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL360 XL361 XL362 Display 14.1 in. 13.3 in. 14.1 in. Processor PIII/600 (256) PIII/700 (256) PIII/700 (256) Hard Drive 10.0 GB 15.0 GB 15.0 GB CD or DVD Drive Diskette Drive Modem DVD 1.44 Std - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 10
and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL363 XL364 XL365 XL366 Display Processor Hard Drive 13.3 24X Drive DVD Diskette Drive 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette Modem Networking Battery System Memory 56K - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 11
XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL367 XL368 XL369 Display Processor Hard Drive 14.1 in. Cel/600 (128) 15.0 GB 14.1 in. PIII/600 (256) 15.0 GB 13.3 in - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 12
, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL370 XL371 XL372 Display Processor Hard Drive 14.1 in. PIII/650 (256) 10.0 GB 14.1 in. PIII/750 (256) 20.0 GB 13 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 13
, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL373 XL374 XL375 Display Processor Hard Drive 14.1 in. PIII/750 (256) 20.0 GB 14.1 in. PIII/700 (256) 15.0 GB 14 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 14
, XL373, XL374, XL375, XL376, XL377, and XL378 Compaq Presario 1700 Series Portable Notebook Computer Models (Continued) XL376 XL377 XL378 XLTBD Display 14.1 in. Processor PIII/750 (256) Hard Drive 20.0 GB CD or DVD Drive CD-RW Diskette Drive 1.44 Std. Diskette 14.1 in. PIII/700 (256 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 15
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, 8 Left TouchPad Button 4 Lid Switch 9 Scroll Button 5 Keyboard - Right TouchPad Button 10 PRODUCT DESCRIPTION PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 16
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, and Lights Description 1 Volume Down Button 7 Retail Central Button 2 Volume Up Button 8 AC Adapter Light 3 Digital Audio Button 9 Num Lock Light 4 Power Button - Caps Lock Light - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 17
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Front Bezel Components Description 1 Power (On/Off) Light 2 Battery Charge - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 18
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Right-Side Components with CD, DVD, or CD-RW Installed Description 1 Battery - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 19
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Right-Side Components with Diskette or SuperDisk Drive Installed Description 1 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 20
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, , XL375, XL376, XL377, and XL378 Left-Side Components 1 Air Vent 2 Microphone Jack 3 Headphone Jack Description 4 PC Card Slot (Type I or II) 5 PC Card Eject Button - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 21
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Underneath the Unit Description 1 Memory Compartment 2 Model and Serial Number - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 22
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Rear Connectors Description 1 Ethernet Port 2 Modem Port 3 USB Port 4 USB Port - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 23
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, 7 S-Video 2 Keyboard 8 Serial Port 3 USB Port 9 Printer 4 USB Port - Monitor 5 AC-3 Digital Audio-Out q 1394 (Digital Interface) 6 Composite TV-Out w AC Adapter - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 24
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Specifications Physical and Environmental Computer Specifications General - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 25
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Computer Specifications Compaq Presario 1700 Series Portable Notebooks operate - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 26
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, Natural Keyboard System CMOS/Real Time Clock Direct Memory Access Controller Programmable Interrupt Controller Direct Memory Access Controller Motherboard Resources - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 27
Presario 1700 Series Models: Motherboard Resources Motherboard Resources Intel 82371AB/EB PCI Bus Master IDE Controller Intel 82371AB/EB PCI to USB Universal Host Controller PCI Fast Ethernet DEC 21143 Based Adapter PCI Communication Device PCI Communication Device System Memory Catalog Memory - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 28
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Memory PCI Bridge (with GART support) FFF80000 FFFFFFFF Motherboard Resources - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 29
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Display Information Specification W Battery Pack Specification Type Height - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 30
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Diskette Drive Diskette Drive Specification 3.5-in. Drive Capacity per - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 31
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Hard Drive Specification Drive Type Height Width* Depth Weight* Seek Times* ( - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 32
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 CD/DVD/CD-RW Drive ms 10s or less 2.7 MB *Specifications vary by vendor/brand. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 33
, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Pin Assignments This appendix provides connector pin assignment tables for Compaq Presario 1700 Series Notebook Computers. For more information about connectors, refer to the section on Connectors. Note: The signals in all tables of this - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 34
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 35
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, 1 12 DDC2B Data 13 Horizontal Sync 14 Vertical Sync 15 DDC2B Clock Modem Connector Connector Modem Connector Pin Signal 1 Unused 2 Unused 3 Ring 4 Tip - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 36
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 37
These practices include conservation of AC power and extending the operating life of the battery. The following sections also outline the proper methods for starting and shuting down the Notebook in different situations. Power Modes Compaq Presario 1700 Series Notebook Computers have three levels of - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 38
Off mode (completely shut down) when installing or replacing components. Follow the instructions for putting the Notebook into Off mode, unplug it from the outlet, and remove the battery pack before servicing any parts. Summary of Power Modes The following table outlines the procedures for entering - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 39
for the system. If the Notebook is on a network, Compaq recommends that System Standby be set to Never. The following table shows the default settings for each Power Scheme. Power Scheme AC Power System Standby Turn OFF Monitor Turn OFF Hard Disks Battery Power System Standby Turn OFF Monitor - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 40
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Alarms The Notebook can be set to Alarm when the battery power level is reduced - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 41
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Servicing the Notebook - Full Off Mode The Notebook must be turned off - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 42
applications • Installed options • Display brightness • Hard drive usage • Changes in operating temperature • Type and number of installed PC cards Note: The power consumption requirements for PC cards vary widely. Some cards drain the battery pack very rapidly. Battery pack operating time can be - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 43
with step 1. You may use the computer while the battery is draining. 3. The battery is reconditioned. 4. Plug in the AC adapter and begin using the computer. The table below shows battery pack charge times by model. Battery Charge Time Li-ION Battery Pack Charge Time Computer On Line 4.5 hours - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 44
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Disposing of a Used Battery Pack In the interests of safeguarding our - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 45
, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Troubleshooting This section covers troubleshooting information for Compaq Presario 1700 Series Portable Notebook Computers. The basic steps in troubleshooting include: 1. Preliminary Steps 2. The Power-On Self-Test (POST) 3. The - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 46
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, 6. Ensure that the hard drive is installed in the Notebook. 7. Ensure that the battery pack is inserted in the Notebook and that it is connected to an external AC power source. When these - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 47
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 7. To clear the password, remove the RTC battery for 10 seconds and (or - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 48
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, Compaq logo appears press the ESC key to clear the logo and display the POST messages as they occur. If the Notebook does not beep, POST has successfully completed its test and detected no errors. POST then re-boots from the hard drive - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 49
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 XX000YZZ 201-Memory with the Notebook off. Action Mismatch in drive type or - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 50
(TEST) • View System Information (INSPECT) • Diagnostic Error Codes • Troubleshooting without Diagnostics • Before Replacing Parts • Solving Minor Problems • Solving Hard Drive Problems • Solving Hardware Installation Problems • Solving Keyboard/Numeric Keypad Problems • Solving Memory Problems - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 51
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 • Solving PC Card Problems • Solving Power Problems • Solving Printer Problems - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 52
low-battery condition could interrupt the program.) 2. Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages. 3. Insert the Compaq Diagnostics diskette in drive A. 4. Turn on or restart the Notebook. The Notebook starts from drive A, and - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 53
Presario 1700 Series Models provides information about the Notebook and installed or connected Compaq Diagnostics diskette in drive A. 3. Turn on or restart the computer. The computer starts from drive Memory Audio Operating system System files Windows files 7. Follow the on-screen instructions - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 54
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Diagnostic Error Codes Diagnostic error codes are displayed if the system - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 55
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code 101-xx 102-xx 103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110- - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 56
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code 300-xx 301-xx 302-xx 304-xx Keyboard Test Error Codes Description - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 57
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code 600-xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 609-xx 610-xx 697- - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 58
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1706-xx 1707-xx 1708-xx - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 59
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code 501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510- - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 60
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code Codes (Continued) Description Recommended Action Video memory - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 61
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code 2419-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx 2432-xx - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 62
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Error Code 3206-xx Audio Test Error Codes Description Recommended Action - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 63
hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on: Audio Battery CD or DVD Drive Diskette Drive Display Hard Drive Hardware Installation Memory PC Card Power - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 64
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Minor Problems Some minor problems and possible solutions are outlined - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 65
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Battery Pack/Gauge Problems (Continued) Problem Probable Cause - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 66
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Battery Pack/Gauge Problems (Continued) Problem Probable Cause - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 67
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Battery Pack/Gauge Problems (Continued) Problem Battery pack - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 68
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Diskette Drive Problems Some common causes and solutions for diskette - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 69
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Display Problems has overheated. If the Notebook is in direct sunlight, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 70
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Display Problems (Continued) Problem display, which supports up to 800 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 71
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Display Problems (Continued) Problem Probable Cause Solution(s) - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 72
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Hard Drive Problems Some common causes and solutions for hard drive - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 73
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Keyboard/Numeric Keypad Problems Some common causes and solutions for - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 74
icon in the Control Panel for installation instructions. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode. Contact a Compaq-authorized service provider for a list of PC Cards tested sucessfully in Compaq PC Card platforms. Ensure that the card - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 75
on). Flash memory cards require the Microsoft FlashFile System to be loaded. Hard drives on flash mass storage cards require the PC Card ATA driver to be loaded. You are trying to access the hard drive card using the wrong drive letter. The card is not supported. Solution(s) See Specifications to - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 76
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Power Problems Also see Solving Battery Pack/Gauge Problems in this - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 77
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving Printer Problems If you experience problems printing, run a printer - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 78
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving TouchPad/Pointing Device Problems The following table lists some - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 79
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Contacting Compaq Support Obtain the following information before contacting - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 80
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, Number Location Report the unit's serial number to Compaq when requesting information or ordering spare parts. The serial number is located underneath the Notebook as shown below. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 81
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 82
process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. Important: As each subassembly is removed from the Notebook, place it away from the work area to prevent damage. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 83
Presario 1700 Series Models parts being removed or replaced. Cables Use the following precautions when handling cables to avoid damage to the cable or the Notebook parts being removed or replaced. • Handle flex cables with extreme care; they can tear easily. ÄCAUTION: When servicing Parts Plastic parts - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 84
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 ZIF Connectors The 1700LX Series Notebook : When servicing the Notebook, ensure - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 85
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, The cable position for the speaker assembly is shown below. ÄCAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 86
pack; this damages the pack, makes it unusable, and exposes potentially harmful battery components. No field-serviceable parts are located inside the battery pack. Note: The Compaq Presario 1700 Series Portable Computers have several screws of various sizes that are not interchangeable. During - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 87
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 88
compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Presario 1700 Series Portable Notebook into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily. ÄCAUTION: Do - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 89
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Hard Drive To remove the hard drive, complete the following steps: 1. Prepare - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 90
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 91
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 92
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 System Memory To upgrade or replace the system memory, complete the following - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 93
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 94
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 95
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, the right, then disconnect the two-pin connector . Note: The Heatsink assembly in the Notebook may differ from the one shown in the illustration below. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 96
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 97
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 98
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 99
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Modem/NIC Combo Card Preparing for Modem/NIC Combo Card Removal Prepare the - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 100
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, two-pin connector on the left side of the card. 5. Grasp the upper-right hand corner of the Modem/NIC combo card, then lift it up and pull it out . To replace the card, remove the - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 101
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 102
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 103
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 104
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 7. Grasp the panel assembly and lift up to remove it. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 105
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 CPU Top Cover with TouchPad/Palmrest Preparing for CPU Top Cover with TouchPad/ - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 106
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Removing the CPU Top Cover with TouchPad/Palmrest To remove the CPU Top Cover - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 107
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370 -side up and remove four screws. 4. Unplug the Zif Connector for the TouchPad. 5. Lift and remove the CPU Top Cover with TouchPad/Palmrest. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 108
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363 for disassembly (pg 7), and remove the following before removing the Sub IO Board: 1. Remove the hard drive (pg 10). 2. Remove FutureBay (pg 11). 3. Remove the LED button bezel (pg 12). - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 109
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, the Sub IO board, complete the following steps: 1. Remove two screws from the right hinge support bracket and lift the bracket up to remove it. - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 110
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 111
Presario 1700 Series Models: XL260, XL261, XL262, the following before removing the system board: 1. Remove the hard drive (pg 10). 2. Remove the FutureBay (pg 11). 3. pg 16). 7. Remove the Display Panel (pg 22). 8. Remove the CPU Top Cover with TouchPad/Palmrest (pg 26). 9. Remove the processor (pg - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 112
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366 board, complete the following steps: 1. Remove one screw by the CMOS Battery . 2. Remove two screws from the left hinge bracket the bracket . and lift up to remove - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 113
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 3. Remove two screws on the hard drive frame, and lift the frame up to remove - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 114
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 115
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, assembly, prepare the unit for disassembly (pg 7) and complete the following steps: 1. Remove the hard drive (pg 10). 2. Remove the FutureBay (pg 11). 3. Remove the LED button bezel (pg - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 116
illustrations are typical of the spare parts provided with the Compaq Presario 1700XL Series Notebooks. Units Spare Part Items 1 Keyboard 2 Upper CPU Cover w/Palmrest and Touchpad 3 Speakers 4 Li-ion Battery (not shown) To order parts, refer to Part Numbers & Availability later in this chapter - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 117
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Boards Spare Part Items 1 Modem or Modem/NIC Combo 2 Memory 3 Processor 4 IO - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 118
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Display Panel Assembly Spare Part Item 12.1 Display Panel Assembly 13.3 Display - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 119
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Mass Storage Devices Spare Part Items 1 Hard Drive (6.0 - 32.0 GB) 2 Diskette - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 120
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Miscellaneous Hardware Spare Part Items 1 Power Adapter 2 Port Replicator To - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 121
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Miscellaneous Hardware/Plastics Kit Spare Part Items 1 Right Hinge 2 HDD Guide - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 122
of each item. Build-to-Order Models XL260 Model Build-to-Order Items Part No. Processor: Pentium III 500 MHz (256) 198696-001 System Memory: 64 MB 198716-001 Display: 13.3 in. 198699-001 Optical Drive: DVD Hard Drive: 6.0 GB 198702-001 198706-001 Battery: 3.2 Ahr Li-ion 191169-001 XL261 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 123
-001 Battery: 3.2 Ahr Li-ion 191169-001 XL265 Model XL266 Models Build-to-Order Items Part No. Build-to-Order Items Part No. Processor: Processor: Pentium III 600 MHz (256) 198697-001 Pentium III 500 MHz (256) 210694-001 System Memory: 64 MB Display: 14.1 in. Optical Drive: DVD Hard Drive - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 124
-001 209874-001 198700-001 Optical Drive: 24X 198701-001 Optical Drive: DVD 198702-001 Hard Drive: 12.0 GB 198707-001 Hard Drive: 6.0 GB 198706-001 Battery: 3.2 Ahr Li-ion 191169-001 Battery: 3.2 Ahr Li-ion 191169-001 XL360 Model XL361 Models Build-to-Order Items Part No. Build-to-Order - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 125
8X DVD 24X CD-RW 198702-001 198701-001 198703-001 Hard Drive: 10.0 GB 20.0 GB 207665-001 207666-001 Battery: 3.2 Ahr Li-ion 191169-001 XL365 Model Build-to-Order Items Part No. Processor: Pentium III 700 MHz (256) 207672-001 System Memory: 128 MB 209874-001 Display: 14.1 in. 198700-001 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 126
Ahr Li-ion 198702-001 221126-001 191169-001 XL369 Model Build-to-Order Items Part No. Processor: Celeron 650 MHz (128) 207670-001 System Memory: 64 MB 198716-001 Display: 13.3 in. 198699-001 Optical Drive: CD-RW Hard Drive: 10.0 GB Battery: 3.2 Ahr Li-ion 198703-001 207665-001 191169-001 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 127
-001 198695-001 Display: 14.1 in. 198700-001 Optical Drive: 8X DVD 198702-001 Hard Drive: 10.0 GB 207665-001 Battery: 3.2 Ahr Li-ion 191169-001 XL371 Model Build-to-Order Items Part No. Processor: Pentium III 750 MHz (128) System Memory: 128 MB 207673-001 209874-001 Display: 14.1 in - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 128
-001 198700-001 Optical Drive: 8X DVD 198702-001 Optical Drive: 8X DVD 198702-001 Hard Drive: 15.0 GB 221126-001 Hard Drive: 20.0 GB 207666-001 Battery: 3.2 Ahr Li-ion 191169-001 Battery: 3.2 Ahr Li-ion 191169-001 XL376 Model XL377 Models Build-to-Order Items Part No. Build-to-Order - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 129
XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 XL378 Model Build-to-Order Items Processor: Celeron 700 MHz (128) System Memory: 64 MB Display: 13.3 in. Optical Drive: DVD Hard Drive: 10.0 GB Battery: 3.2 Ahr Li-ion Part No. 207671-001 198716-001 198699-001 198702-001 207665-001 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 130
the 1700XL models are listed alphabetically by name. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Spare Part Description AC Adapter (60 W 2-Wire) AC Adapter (60 W 3-Wire) AC Power Cord (AU 3-Wire) AC Power Cord (AU 2-Wire) AC Power Cord (CH 3-Wire) AC Power Cord (CH 2-Wire) AC Power Cord - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 131
, XL373, XL374, XL375, XL376, XL377, and XL378 Spare Part Description CD-ROM, 24X DMA CD-RW Drive (8X/24X) CD-ROM, CD-RW Compaq WinME Operating System Guide Compaq.Net Rebate Card Corel Word Perfect Office 2000 CD Kit CPU Cover w/Power Switch Diskette Drive (1.44 MB) Display Panel (12.1 in. SVGA - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 132
XL374, XL375, XL376, XL377, and XL378 Spare Part Description Spare P/N Applicable Models Availability Emergency Recovery CD Fan/Heatsink Fan w/TouchPad Hard Drive (6.0 GB) Hard Drive (10.0 GB) Hard Drive (15.0 GB) Hard Drive (20.0 GB) Hard Drive (30.0 GB) Hard Drive (32.0 GB 5400 RPM) Heat Sink - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 133
(TH) 198719-281 LS-120 Drive (FutureBay) 198705-001 CTO after 10/15/00 Manuals: Beyond Setup Guide, Safety and Comfort Guide, Compaq WinME Operating System Guide Memory (32 MB) 207678-001 CTO after 9/25/00 Memory (64 MB) 198716-001 All after 9/3/00 Memory (128 MB) 209874-001 362 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 134
Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Spare Part Description Spare P/N Applicable Models Availability Modem -003 - Compaq Presario 17XL | Presario NA1700XL Series Maintenance and Service Guide - Page 135
XL378 Spare Part Description Spare P/N Applicable Models Availability Quick Restore CD 1 QuikDock (Port Replicator) RTC Battery Recovery CD Kit Safety and Comfort Guide Speakers Sub Board System Board w/o Memory System IO Board w/o Memory Warranty WinME Operating System Guide Win2k Driver CD Kit
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Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Before You
Begin
Product
Description
Specifications
Pin
Assignments
Battery
Operations
Troubleshooting
Removal
Sequence
Parts
Catalog
MSG Index
Welcome to the Maintenance & Service Guide (MSG)
Welcome to the
Maintenance and Service Guide
(MSG) for Compaq Presario 1700XL Series
Portable Notebooks. This online guide is designed to serve the needs of technicians whose
job is to repair Compaq products.
For copyright and trademark information, refer to the
Notice
section of this MSG. To locate
your unit°s serial number, to see symbol conventions, or to view technician°s notes, see the
Preface
. This MSG is updated online as needed.
For comments or questions about the contents of this MSG,
contact
Compaq
.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For help on navigating in this guide, refer to
Using this Guide
.