Compaq Presario 8000 Compaq Presario S0000 / 8000 Series Computers User's Guid - Page 84

internet access, keyboard and mouse

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internet access (continued) Symptom Cannot automatically start Internet programs. Internet takes too long to download Web sites. Problem You must log in to your ISP before some programs will start. Modem is not set up properly. The AOL program comes up The PC is still trying to use even it is not being used. AOL for Internet access. Solution Log in to your ISP, and start the desired program. Verify that the correct modem speed and COM port are selected: 1 Click Start, and then click Control Panel. 2 Click Printers and Other Hardware, if it is present. 3 Double-click Phone and Modem Options. 4 Select the Modems tab, and then click the Properties button. 5 In the Device status area, verify the modem is working properly. 6 In the Device usage area, verify the modem is enabled. 7 If there are further problems, click the Troubleshoot button and follow the onscreen instructions. You may want to remove the AOL program. To uninstall AOL: 1 Click Start on the taskbar. 2 Click Control Panel. 3 Double-click Add or Remove Programs. 4 Select America Online, click Change/Remove, and then click Yes when the confirmation window opens. NOTE: Removing the AOL program will not cancel your account with AOL. keyboard and mouse Symptom Keyboard commands and typing are not recognized by the PC. Problem Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard is damaged. Cursor will not move using the arrow keys on the keypad. The keyboard Print button does not work. Wireless keyboard does not work after installation or is not detected. The Num Lock key may be on. Some programs do not recognize the Print button. Keyboard batteries are low or empty. Solution Turn off the PC by using the mouse, reconnect the keyboard to the back of your PC, and turn on your PC. Restart or turn off your PC using the mouse. Press the Help ? button on the keyboard to open the Help & Support Center, or refer to the Warranty & Support Guide to contact Support for replacement details. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys in the number keys group. Use the Print menu item in the program. Replace the two AA alkaline batteries in the wireless keyboard; then set the ID channel by pressing the Connect button on the wireless receiver and then on the keyboard. Refer to the documentation that came with your wireless set. troubleshooting 77

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troubleshooting
77
internet access
(
continued
)
Symptom
Problem
Solution
Cannot automatically start
Internet programs.
You must log in to your ISP
before some programs will
start.
Log in to your ISP, and start the desired program.
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed and COM port are
selected:
1
Click
Start
, and then click
Control Panel
.
2
Click
Printers and Other Hardware
, if it is present.
3
Double-click
Phone and Modem Options
.
4
Select the
Modems
tab, and then click the
Properties
button.
5
In the
Device status
area, verify the modem is working
properly.
6
In the
Device usage
area, verify the modem is enabled.
7
If there are further problems, click the
Troubleshoot
button and follow the onscreen instructions.
The AOL program comes up
even it is not being used.
The PC is still trying to use
AOL for Internet access.
You may want to remove the AOL program.
To uninstall AOL:
1
Click
Start
on the taskbar.
2
Click
Control Panel
.
3
Double-click
Add or Remove Programs
.
4
Select
America Online
, click
Change/Remove
, and
then click
Yes
when the confirmation window opens.
NOTE:
Removing the AOL program will not cancel your
account with AOL.
keyboard and mouse
Symptom
Problem
Solution
Keyboard connector is not
properly connected.
Turn off the PC by using the mouse, reconnect the keyboard
to the back of your PC, and turn on your PC.
Program in use has stopped
responding to commands.
Restart or turn off your PC using the mouse.
Keyboard commands and
typing are not recognized
by the PC.
Keyboard is damaged.
Press the Help
?
button on the keyboard to open the Help &
Support Center, or refer to the
Warranty & Support Guide
to contact Support for replacement details.
Cursor will not move using
the arrow keys on the
keypad.
The Num Lock key may
be on.
Press the Num Lock key. The Num Lock light should not be
on if you want to use the arrow keys in the number keys
group.
The keyboard Print button
does not work.
Some programs do not
recognize the Print button.
Use the Print menu item in the program.
Wireless keyboard does not
work after installation or is
not detected.
Keyboard batteries are low
or empty.
Replace the two AA alkaline batteries in the wireless
keyboard; then set the ID channel by pressing the Connect
button on the wireless receiver and then on the keyboard.
Refer to the documentation that came with your wireless set.