Compaq Presario 8000 Compaq Presario S0000 / 8000 Series Computers User's Guid - Page 85
keyboard and mouse, memory
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keyboard and mouse (continued) Symptom Mouse does not respond to movement or is too slow. Problem Mouse connector is not properly plugged into the back of the PC. Mouse moves only vertically or horizontally. Program in use has stopped responding to commands. Mouse roller ball is dirty. Mouse is damaged. Mouse does not work after installation or is not detected. Mouse is not connected properly. Wireless mouse batteries are low or empty. Optical mouse does not track cursor well. Mouse cursor moves too fast. The optical sensor uses the pattern of the surface to track the position of the cursor. Reflective surfaces, grooved surfaces, glass, or other see-through surfaces inhibit the ability of the sensor to track the cursor. Mouse sensor is dirty. The wireless mouse moves the cursor more quickly than a standard mouse. Solution Turn off your PC using the keyboard: 1 Press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu. 2 Use the up or down arrow key to select Turn Off Computer, and then press the Enter key on the keyboard. 3 Use the up or down arrow key to select Turn Off, and then press the Enter key. After the shutdown is complete, plug the mouse connector into the back of your PC and turn on your PC. Restart your PC by using the keyboard. If possible, save any open files and close open applications before restarting. Remove roller ball cover from bottom of mouse and clean the ball with a damp, lint-free cloth (not paper). Press the Help ? button on the keyboard to open the Help & Support Center, or refer to the Warranty & Support Guide to contact Support for replacement details. Try unplugging and then reconnecting the mouse cable to your PC. Replace the two AA alkaline batteries in the mouse; then set the ID channel by pressing the Connect button on the wireless receiver and then on the mouse. Refer to the documentation that came with your wireless set. Place the mouse on a mousepad or white sheet of paper. Wipe the light sensor lens on the bottom of the mouse with a lint-free cloth (not paper). Adjust the mouse speed. See page 21. memory Symptom Insufficient memory message is displayed. Problem All memory in the PC is being used by open programs, and memory is needed for a desired task. Solution Close all open programs, and then try desired task again. Or Restart your PC: 1 Click the Start button. 2 Click Turn Off Computer. 3 Select Restart. 78 user's guide