Compaq Presario CQ5000 Getting Started - Page 141

Troubleshooting the HP Media Drive, Microsoft updates

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To disconnect the HP Media Drive safely: 1 Close all programs that may be accessing the HP Media Drive. Make sure that the activity light on the drive is off. 2 Double-click the Safely Remove Hardware icon in the system tray at the bottom of the desktop. If this icon is hidden, click the arrows on the taskbar to display it. The Safely Remove Hardware window opens. NOTE: For some computers, this may be called the Unplug Hardware or Eject Hardware icon. 3 Double-click USB Mass Storage Device to locate the HP Media Drive. USB Mass Storage Device may be listed twice. One may contain a memory card reader or other mass storage drive. Look for the label of this drive. 4 Select HP Media Drive, and then click OK. The name of the drive may be different if you renamed it, or it may appear as Generic Volume followed by the assigned drive letter. A Safe to Remove Hardware message appears in the system tray, letting you know that the device is safe to disconnect. 5 Click Stop to make sure the HP Media Drive is not active, and then click Close. 6 Disconnect the drive from the computer. Troubleshooting the HP Media Drive Microsoft updates Make sure you have the latest Microsoft operating system service packs and other Windows updates installed on your system before you try to troubleshoot a drive problem. These service packs are issued to fix bugs, add drivers, and enhance the security features of your system. See http://support.microsoft.com for details about how to install service packs and Windows updates in your system. Contact Microsoft Customer Service for information about obtaining these system enhancements if you do not have Internet access. Using the HP Personal Media Drive and HP Pocket Media Drive 131

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Using the HP Personal Media Drive and HP Pocket Media Drive
131
To disconnect the HP Media Drive safely:
1
Close all programs that may be accessing the HP Media Drive. Make sure that the
activity light on the drive is off.
2
Double-click the
Safely Remove Hardware
icon in the system tray at the
bottom of the desktop. If this icon is hidden, click the arrows on the taskbar to
display it. The Safely Remove Hardware window opens.
3
Double-click
USB Mass Storage Device
to locate the HP Media Drive. USB Mass
Storage Device may be listed twice. One may contain a memory card reader or other
mass storage drive. Look for the label of this drive.
4
Select
HP Media Drive
, and then click
OK
. The name of the drive may be different
if you renamed it, or it may appear as Generic Volume followed by the assigned drive
letter.
A
Safe to Remove Hardware
message appears in the system tray, letting you know
that the device is safe to disconnect.
5
Click
Stop
to make sure the HP Media Drive is not active, and then click
Close
.
6
Disconnect the drive from the computer.
Troubleshooting the HP Media Drive
Microsoft updates
Make sure you have the latest Microsoft operating system service packs and other
Windows updates installed on your system before you try to troubleshoot a drive problem.
These service packs are issued to fix bugs, add drivers, and enhance the security features of
your system. See
for details about how to install service
packs and Windows updates in your system. Contact Microsoft Customer Service for
information about obtaining these system enhancements if you do not have Internet access.
NOTE:
For some computers, this may be called the Unplug Hardware or Eject
Hardware icon.