Compaq Presario CQ62-100 Compaq Presario CQ62 Notebook PC and HP G62 Notebook
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- Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 1
Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 2
and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: January 2010 Document Part - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 3
the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 4
guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-16 Top cover 4-19 Power button board 4-22 Touchpad button board 4-23 Maintenance and Service Guide iv - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 5
5-2 Restoring default settings in Setup Utility 5-2 Exiting Setup Utility 5-3 Setup Utility menus 5-3 Main menu 5-3 Security menu 5-3 System Configuration menu 5-4 Diagnostics menu 5-4 6 Specifications Computer specifications 6-1 39.6-cm (15.6-in) HD display specifications 6-2 Hard drive - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 6
Contents RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 9 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 10 Recycling Battery 11-1 Display 11-1 Index Maintenance and Service Guide vi - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 7
1 Product description Category Product name Processors Chipset Graphics Panel Memory Description Presario Presario CQ62 Intel CQ62 Intel UMA Discrete Compaq Presario CQ62 Notebook PC X X HP G62 Notebook PC Intel® Core™ i7-620M Processor (4M cache, X X 2.66 GHz, SC turbo up to 3.33 GHz) - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 8
Description Presario Presario CQ62 Intel CQ62 Intel UMA Discrete ■ 2048 MB total system memory (2048 × 1, X X 1024 × 2) ■ 1024 MB total system memory (1024 × 1) X X Hard drives Supports all 9.5-mm, 6.35-cm (2.50-in) SATA X X hard drives Customer accessible X X Single hard drive - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 9
64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 10
button* *This table describes factory settings. Function Off-Touchpad is on. Amber-Touchpad is off. Moves the pointer and selects or activates items on the screen. Press the left side of Right-click the device representing the computer. 3. Select Mouse settings. Maintenance and Service Guide 2-1 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 11
light 4 Wireless on/off light Description Off-TouchPad is enabled. Amber-TouchPad is disabled. On-Caps lock is on. On-The computer is on. Flashing-The computer is in Sleep. Off-The and/or a Bluetooth device, is on. Amber-No wireless devices are detected. 2-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 12
button to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for factory settings. For information about changing factory settings, see the user guides located in Help and Support. Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 13
printer. Launches the calculator application. Displays system information when pressed in conjunction with the esc key. Displays the Windows Start menu. Displays a shortcut menu for items where the cursor is positioned. Executes frequently-used system actions. 2-4 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 14
, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive is in use. Maintenance and Service Guide 2-5 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 15
from the illustration in this section. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security it might not prevent the computer from being mishandled or stolen. 2-6 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 16
agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the hard drive. Maintenance and Service Guide 2-7 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 17
component identification Display components Item Component 1 Internal microphone 2 Webcam (select models only) 3 Webcam light (select models only) Description Records sound Records audio and video and captures still photographs On-The webcam is in use. 2-8 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 18
Wireless antennas External component identification The computer model has at least 2 antennas that send and receive signals from 1 or more wireless devices. These Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide 2-9 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 19
1 Power cord* Connects an AC adapter to an AC outlet. 2 AC adapter Converts AC power to DC power. 3 Battery* Powers the computer when the computer is not connected to external power. *Batteries and power cords vary in appearance by region and country. 2-10 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 20
's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for the computer. Maintenance and Service Guide 3-1 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 21
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 22
webcam 595186-001 Presario CQ62 biscotti computer models 602170-001 Presario CQ62 biscotti computer models with webcam 602171-001 Presario CQ62 matte black computer models 595187-001 Presario CQ62 matte black computer models with webcam 595188-001 Power button board 595204-001 Keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 23
(select models only) All countries and regions except for Australia and New Zealand Australia and New Zealand RTC battery System board HM55 Discrete system board HM55 UMA system board HM55 HDMI Discrete system board HM55 HDMI UMA system board Memory module (1066 MHz, DDR3) 1 GB 2 GB Hard drive - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 24
Item Description Spare part number Atheros AR9285 802.11 a/b/g/n 2x2 WiFi Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, the United States (Continued) Maintenance and Service Guide 3-5 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 25
for biscotti computer models 595209-001 With card reader for matte black computer models 595210-001 Without card reader for matte black computer models 595211-001 With HDMI card reader without a modem for biscotti computer models 608546-001 (Continued) 3-6 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 26
black computer models Rubber Kit (not illustrated, includes four rubber feet) Plastics Kit (see "Plastics Kit" on page 10 for spare part component information) Hard drive cover Memory module cover Illustrated parts catalog Spare part number 608547-001 600849-001 595200-001 Maintenance and Service - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 27
Illustrated parts catalog Display assembly components 3-8 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 28
antenna (includes wireless antenna transceivers and cable) Webcam cable LCD cable Display enclosure (includes logo) for use with: HP G62 biscotti computer models Presario CQ62 biscotti computer models Presario CQ62 matte black computer models Display hinge covers Display Rubber Kit (not illustrated - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 29
Illustrated parts catalog Plastics Kit Item Description Plastics Kit: 1 Hard drive cover 2 Wireless module compartment cover Spare part number 595200-001 3-10 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 30
computer models Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with: Biscotti computer models Matte black computer models Spare part number 599056-001 599055-001 599054-001 599053-001 599057-001 599062-001 600651-001 599063-001 600652-001 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 31
Cable Kit Hard drive connector cable Optical drive connector cable Power button cable RJ-11 cable TouchPad button board cable TouchPad cable USB cable Power cord (for use with both HP G62 and Presario CQ 62 computer models) for use in: Argentina Australia Brazil Denmark Europe India Israel Italy - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 32
cord for use in Israel with both HP G62 and Presario CQ62 computer models 490371-D01 Power cord for use in Argentina with both HP G62 and Presario CQ62 computer models 490371-D61 Power cord for use in India with both HP G62 and Presario CQ62 computer models 510100-001 56K V.92 data/fax modem - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 33
Illustrated parts catalog Spare part number Description number 580101-002 Atheros Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, 33 GHz) (Continued) 3-14 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 34
India Battery, 6-cell, 2.20 Ah, 47 Wh 593554-001 Battery HP G62 with webcam and microphone modules 595194-001 Display enclosure for use with Presario CQ62 matte black computer models 595195-001 Display hinge kit (includes left and right display hinges) (Continued) Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 35
black computer models 595208-001 Base enclosure with card reader for biscotti computer models 595209-001 Base enclosure without card reader for biscotti computer models 595210-001 Base enclosure with card reader for matte black computer models (Continued) 3-16 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 36
models with webcam 602172-001 Display enclosure for use with Presario CQ62 biscotti computer models 602538-001 Bluetooth module cable 602743-001 Power connector (includes cable) 602744-001 Speaker assembly (includes cable) 602745-001 RTC battery 608546-001 Base enclosure with HDMI card - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 37
following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. ✎ As you remove each subassembly - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 38
replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive . 4-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 39
Removal and replacement procedures The following table shows how such as ordinary plastic assembly aids and Styrofoam. ■ Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at connectors or test equipment. Maintenance and Service Guide 4-3 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 40
Removal and replacement procedures Equipment (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 41
's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for the computer. Maintenance and Service Guide 4-5 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 42
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 43
the battery 2 upward and remove it 3 from the computer. To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge downward until the battery is seated. The battery release latch automatically locks the battery into place. Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 44
PM2.5×6.0 captive screws 1 that secure the hard drive cover to the computer. 2. Lift the left side of the hard drive cover 2, lift it up and to the left 3, and remove the cover. The hard drive cover is included in the Plastics Kit, spare part number 595200-001. 4-8 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 45
the four Phillips PM3.0×4.0 hard drive bracket screws 1 from each side of the hard drive. 8. Grasp the 2 attached Mylar tabs 2 and pull the bracket straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Maintenance and Service Guide 4-9 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 46
PM2.5×6.0 captive screws 1 that secure the memory module cover to the computer. 2. Lift the back side of the memory module cover cover 2, lift it up 3, and remove the cover. The memory module cover is included in the Plastics Kit, spare part number 595200-001. 4-10 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 47
away from the computer.) 4. Remove the memory module 2 by pulling the module away from the slot at an angle. Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Maintenance and Service Guide 4-11 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 48
replacement 802.11 b/g WiFi adapter Broadcom 4312G 802.11 b/g WiFi adapter Spare part number 580101-001 580101-002 593530-001 593531-001 582562-001 582562-002 battery (see "Battery" on page 4-7). 5. Remove the memory module (see "Memory module" on page 4-10). 4-12 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 49
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 from the wireless module. ✎ The black Service Guide 4-13 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 50
with the left side toward you. 2. Innsert a thin tool, such as a screw driver 1, into the release access slot in the hard drive bay. (The disc tray is partially ejected from the optical drive.) 3. Grasp the bezel and slide the optical drive 2 out of the computer. 4-14 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 51
the optical drive with the rear toward you. 5. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive. Maintenance and Service Guide 4-15 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 52
page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 4-16 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 53
the front toward you. 4. Open the computer as far as possible. 5. Release the tabs along the left 1 and right 2 edges of the keyboard using a thin flat-bladed screwdriver. 6. Lift the rear edge of the keyboard 3, and set the keyboard back towards the display 4. Maintenance and Service Guide 4-17 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 54
and replacement procedures 7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. 4-18 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 55
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 56
Removal and replacement procedures 5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. 4-20 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 57
disengages from the base enclosure. 8. Remove the top cover 2. ✎ The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover. Maintenance and Service Guide 4-21 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 58
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 59
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 60
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 61
: HP G62 computer biscotti computer models HP G62 computer biscotti computer models with webcam Presario CQ62 biscotti computer models Presario CQ62 biscotti computer models with webcam Presario CQ62 matte black computer models Presario CQ62 matte black computer models with webcam Spare part number - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 62
Removal and replacement procedures Remove the display assembly: 1. Disconnect the display panel cable 1 and the clip in the routing channel leading to the display hinge 4. 3. Disconnect the webcam cable 5 from the system board and release it from the clips that attach it to the system board. - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 63
Removal and replacement procedures Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly remove it. Reverse this procedure to install the display assembly. Maintenance and Service Guide 4-27 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 64
covers and screws: 1 2 mylar screw covers on the display bezel bottom edge. The display mylar screw covers are included in the Display Rubber Kit, spare part number 595198-001. 2 Two Phillips PM2.5×7.0 screws on the display bezel bottom edge. 4-28 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 65
. 9. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure as the webcam module cable allows. 10. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 66
hinge covers. 13. To replace the display panel, remove eight phillips PM2.5×6.0 screws 1 that secure the display panel to the display enclosure. 14. Remove the display panel 2 from the display enclosure. Reverse this procedure to install the display panel. 4-30 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 67
available using spare part number 595195-001. Reverse this procedure to install the display panel brackets. 17. To replace the wireless LCD cable kit using spare part number 595196-001. Reverse this procedure to install the display wireless antenna transceivers. Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 68
"Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-8). 6. Remove the memory module (see "Memory module" on page 4-10). 7. Remove the wireless module (see "Wireless module" on page 4-12). 8. Remove the optical drive (see "Optical drive" on page 4-14). 9. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 69
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 70
"Battery" on page 4-7). 6. Remove the hard drive (see "Hard drive" on page 4-8). 7. Remove the memory module (see "Memory module" on page 4-10). 8. Remove the wireless module (see "Wireless module" on page 4-12). 9. Remove the optical drive (see "Optical drive" on page 4-14). 10. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 71
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 72
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 73
Removal and replacement procedures Remove the system board: 1. Disconnect the RJ-11 cable 1 from its mounting clip in the base enclosure. 2. Disconnect the optical drive connector cable 2 from the system angle. Reverse this procedure to install the system board. Maintenance and Service Guide 4-37 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 74
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 75
for use only with computer models with UMA graphics subsystem memory Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with discrete graphics subsystem memory Spare part number 595832-001 595833-001 Before removing the fan/heat sink assembly: 1. Shut - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 76
installing the fan/heat sink assembly. ✎ Steps 1 through 4 apply only to computer models equipped with graphics subsystems having UMA memory. 1. Turn the system board right-side up, with the front toward you. 2. Disconnect the fan cable from the system board. 4-40 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 77
Removal and replacement procedures 3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly. 4. Remove the fan/heat sink assembly 2 by lifting it straight up. Maintenance and Service Guide 4-41 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 78
Removal and replacement procedures ✎ Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory. 5. Turn the system board right-side up, with the front toward you. 6. Disconnect the fan cable from the system board. 7. Loosen the two Phillips captive - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 79
following illustration shows the replacement thermal material locations for computer models graphics subsystems having UMA memory ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 80
procedures The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with discrete memory. ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 81
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 82
Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 slot 4. Reverse this procedure to install the processor. 4-46 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 83
Battery" on page 4-7). 7. Remove the hard drive (see "Hard drive" on page 4-8). 8. Remove the memory module (see "Memory module" on page 4-10). 9. Remove the wireless module (see "Wireless module" on page 4-12). 10. Remove the optical drive (see "Optical drive" on page 4-14). 11. Remove the keyboard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 84
Removal and replacement procedures Remove the RJ-11 connector 1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer. Reverse this procedure to install the RJ-11 connector. 4-48 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 85
information and customization utility that can be used even when the Windows operating system is not working. Ä CAUTION: Open Setup Utility key for Startup Menu message appears in the lower left corner of the screen, press the esc key. 2. When the Startup Menu appears, press and Service Guide 5-1 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 86
not Windows based, it does not support lower left corner of the screen, press the esc key. default settings go into effect when the computer restarts. ✎ The password, security, and language settings are not changed when you restore the factory default settings. 5-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 87
restarts in Windows. Setup memory size, system BIOS, and keyboard controller version (select models only). Select Administrator password Power-On Password To do this Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 88
Test To do this Run a comprehensive self-test on the hard drive. ✎ On models with two hard drives, this menu option is called the Primary Hard Disk Self Test. Run a comprehensive self-test on a secondary hard drive. Run a diagnostic test on the system memory. 5-4 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 89
Depth 24.7 cm 9.7 in Height (front) 3.2 cm 1.3 in Height (rear 3.7 cm 1.5 Weight Equipped with 6-cell battery and optical drive 2.5 kg 5.5 Ibs Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc well within this range of temperatures. Maintenance and Service Guide 6-1 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 90
8.27 in 14.1 in 15.6 in 0.259 x 0.259 mm 1368 x 768 RGB vertical strip LED 80 x 25 5.3 w +/-45° horizontal, +15/-35 vertical typical 6-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 91
55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 92
DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-system memory CD DVD < 175 ms < 230 ms 2 MB 3,600 KB/sec 10,800 KB/sec 3,600 KB/sec 2,400 KB/sec 10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec 6-4 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 93
Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-system memory DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-system memory (Ver.2), CD-DA, CD-ROM (Mode 1 and mode CD Extra, CD-R, CD-RW, and CD-TEXT DVD-system memory (Ver.2), DVD+R, DVD-R, CD-R, and CD-RW BD DVD - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 94
/2 Keyboard with HP QLB System CMOS/real time clock Intel 5 Series/3400 Series Chipset Driver Intel PCHM SATA AHCI Controller 4 Port Intel 5 Series/3400 Series Chipset Family USB Enhanced Host Controller 3B34 High Definition Audio Controller Microsoft ACPI-Compliant System Intel Graphics Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 95
Service Guide memory access controller Direct memory access controller Intel Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB PCI bus System CMOS - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 96
Graphics Media Accelerator HD PCI bus Motherboard resources Intel 5 Series/3400 Series Chipset Family PCI Express Root Port 2- 3B44 Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources Motherboard resources (Continued) Maintenance and Service - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 97
Memory address 0xFED45000-0xFED8FFFF 0xFEE00000-0xFEEFFFFF Graphics Media Accelerator HD Intel Graphics Media Accelerator HD Intel PCHM SATA AHCI Controller 4 Port Intel Management Engine Interface Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 98
system recovery (Recovery Manager software feature). With Recovery Manager, you can recover your full factory image if you experience system failure or instability. Recovery Manager works from a dedicated recovery partition (select models only) on the hard drive or from recovery discs you create - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 99
click Next. 4. Follow the on-screen instructions. When to back up ■ On a regularly scheduled basis ✎ Set reminders to back up your information periodically. ■ Before the computer is repaired or restored ■ Before you add or modify hardware or software Backup suggestions ■ Create a set of recovery - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 100
you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in the System Restore button, and then click Next. The System Restore window opens. 5. Follow the on-screen instructions. Maintenance and Service Guide 7-3 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 101
is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window. On some models, you can perform a recovery from the partition on the hard drive from either the Start button or the f11key. This restores the computer to its factory condition. To restore the system from the - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 102
Audio-in (microphone) 8 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 8-1 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 103
analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 8-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 104
) data clockConsumer electronics control (CEC) Not connected Display data channel (DDC) clock Display data channel (DDC) data Ground +5V Power Hot plug detect Maintenance and Service Guide 8-3 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 105
Connector pin assignments RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 8-4 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 106
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments Maintenance and Service Guide 8-5 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 107
requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 9-1 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 108
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 9-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 109
liquid crystal display (LCD) panel 2. ✎ The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Maintenance and Service Guide 10-1 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 110
Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 10-2 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 111
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 10-3 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 112
backlight cover. 13. Turn the display panel right-side up. 14. Remove the backlight cables 1 from the clip 2 in the display panel. 10-4 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 113
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight from the backlight frame. Maintenance and Service Guide 10-5 - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 114
screws 2 that secure the LCD panel to the display rear panel. 20. Release the LCD panel 3 from the display rear panel. 21. Release the tape 4 that secures the LCD panel to the display rear panel. 22. Remove the LCD panel. 23. Recycle the LCD panel and backlight. 10-6 Maintenance and Service Guide - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 115
jack pin assignments 9-1 B backing up 8-1, 8-2 backup files and folders 8-2 hard drive 8-3 scheduling 8-2 base enclosure, spare part number 3-6 battery location 2-7 spare part number 3-6 battery bay 2-7 Bluetooth module removal 4-34 spare part number 4-34 Bluetooth module cable removal 4-34 Blu-ray - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 116
8-4 fan removal 4-40 spare part number 3-4, 4-39 feet locations 4-6 spare part number 4-6 G graphics, product description 1-1 grounding equipment 4-4 H hard drive precautions 4-2 product description 1-2 removal 4-8 spare part number 3-4, 3-11, 4-8, 4-35 specifications 6-3 hard drive backup 8-3 hard - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 117
lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam - Compaq Presario CQ62-100 | Compaq Presario CQ62 Notebook PC and HP G62 Notebook - Page 118
memory map 6-8 system recovery points 8-3 T thermal material 4-40 thermal module removal 4-40 spare part number 4-39 tools required 4-1 top components 2-1 top cover spare part number 3-3, 3-16 TouchPad location 2-1 on/off button 2-1 U USB port pin assignments 9-5 user replaceable parts 1-3 W webcam
Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC
Maintenance and Service Guide
Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.