Advanced menu
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141
Tools menu
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141
13
Software Updates and Recovery
Software updates
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143
HP Software Update
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143
Software updates and the HP Web site
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144
Accessing computer information
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144
Downloading a BIOS update
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145
Installing a BIOS update
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146
Downloading and installing other software
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147
System recovery
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148
Safeguarding your information
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148
Using System Restore
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148
Creating a restore point
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148
Restoring to a restore point
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149
Reinstalling applications
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149
Reinstalling applications from the hard drive
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149
Reinstalling applications from discs
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149
Repairing the operating system
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150
Reinstalling the operating system
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151
Back up your system
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151
Reinstall the operating system
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152
Reinstalling device drivers and other software
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153
Update reinstalled software
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153
14
Routine Care
Hardware maintenance
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155
Battery pack
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156
Disposing of a used battery pack
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156
TouchPad and keyboard
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157
Display
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157
Drives
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158
Using Disk Defragmenter
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158
Using Disk Cleanup
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158
Regular tune-ups
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159
Traveling and shipping
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160
15
Troubleshooting
Quick checklist
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161
The computer will not start up.
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161
The computer screen is blank.
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162
The software is functioning abnormally.
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162
The computer is turned on, but is not responding.
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163
The computer is extremely warm.
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163
An external device is not working.
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163
The computer cannot connect to a wireless local area network (WLAN).
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164
Customer Care
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165
Preparing to contact Customer Care
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165
viii
ENWW