Compaq Presario X1100 Compaq Notebook Series - Troubleshooting

Compaq Presario X1100 - Notebook PC Manual

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  • Compaq Presario X1100 | Compaq Notebook Series - Troubleshooting - Page 1
    b Troubleshooting Compaq Notebook Series Document Part Number: 320401-002 August 2003 This guide provides instructions for solving notebook problems yourself or with help from Compaq.
  • Compaq Presario X1100 | Compaq Notebook Series - Troubleshooting - Page 2
    products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Troubleshooting Compaq Notebook Series Second Edition August 2003 First Edition June 2003 Document Part Number
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    from the World Wide Web 1-7 Help by Telephone 1-8 Help from a Service Provider 1-9 2 Problems and Solutions Before You Begin 2-1 Audio Problems 2-2 Sound is not audible 2-2 Sound does not record 2-2 Battery and Power Problems 2-3 Notebook does not turn on 2-3 Notebook turns off unexpectedly
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    not work 2-17 FireWire connector has only 4 pins 2-17 Game Problems 2-18 Game frequently stops responding or locks up . . . . 2-18 Game sounds are erratic 2-18 Hard Drive Problems 2-19 Primary hard drive cannot be accessed 2-19 Primary hard drive is not recognized 2-19 iv Troubleshooting
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    2-20 Notebook cannot start from a secondary hard drive 2-20 Infrared Communication Problems 2-21 Infrared link cannot be established 2-21 Notebook does not transmit or receive data 2-22 Standby is preventing infrared transmission 2-22 Internet Problems 2-23 Notebook cannot connect to the
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    Card 2-36 Network PC Card stops communicating 2-36 PC Card modem is not working 2-36 Television problems 2-37 S-Video jack has 7 pins 2-37 Television is blank 2-37 Temperature Problems 2-38 Notebook feels abnormally hot 2-38 Battery detect a Bluetooth device 2-43 Index vi Troubleshooting
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    a local service provider. All documentation included with your notebook is available on the World Wide Web in several languages. ■ If you can access the Windows desktop on your notebook, Compaq recommends that you begin troubleshooting any notebook problem by using the Help and Support Center window
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    the notebook to an electrical outlet using the AC adapter. If the notebook turns on when connected to external power but not when running on a battery pack, recharge or replace the battery pack. ■ Make sure the power cord and AC adapter cable connections are secure. ■ Verify that the electrical
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    hold the power button for 5 seconds. ❏ On a model with a power switch, slide and hold the power switch for 5 seconds. 3. If you are unable to turn off the notebook with the power button or power switch, disconnect the notebook from external power, then remove the battery pack. Troubleshooting 1-3
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    port, or connector. ❏ All device connections are secure. ❏ The device is receiving adequate electrical power. ❏ The correct device drivers are installed. ■ Install the latest available system ROM (read only memory). For instructions, refer to your model-specific documentation. 1-4 Troubleshooting
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    the notebook for network or Internet access, in most cases, repair any damage they hard drive. For information about displaying the space available on the hard drive, refer to your operating system online Help or printed documentation. ■ Delete the last application you installed. Troubleshooting
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    instructions in the documentation provided with the software. Ä CAUTION: To prevent file corruption and be sure that the correct drivers are installed, restore or reinstall software only when the notebook is connected to external power through the AC adapter or an optional DC cable. (Do not repair
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    select Start > Help. ■ In Windows XP, select Start > Help and Support. Help and Support Center is a comprehensive resource for contacting a Compaq support specialist, downloading software or software updates, and managing your notebook system. The system management features can help you learn to use
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    Start > Help. ■ In Windows XP, select Start > Help and Support. Refer also to the model-specific guides included with your notebook. Model-specific guides vary by model. Typical titles include: Startup Guide, Hardware Guide, Software Guide, and Reference Guide. Model-specific guides may be printed
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    Help by Telephone Preparing to Call Customer Support To provide the fastest possible resolution of your problem, have the following items available when you number: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel > System > General tab. ❏ In Windows XP, select Start >
  • Compaq Presario X1100 | Compaq Notebook Series - Troubleshooting - Page 16
    button. ❏ In Windows XP, select Start > Performance and Maintenance icon > System icon. Then, near the lower edge of the System Properties window, select the Support Information button. ■ Obtain the telephone numbers from the Compaq Web site at http://www.compaq.com. Help from a Service Provider To
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    refer to the model-specific documentation included with your notebook. For example, if a solution suggests that you update system ROM, you might need to refer to a guide entitled Software Guide or Reference Guide to obtain ROM update instructions for your model. ■ The problems and solutions include
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    and Solutions Audio Problems Sound is not audible ■ Press the volume button to increase DOS game), sound may be erratic. To optimize the sound capabilities of your notebook, use only Windows applications. Sound does not record ■ If the internal microphone does not record and an external microphone
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    . Review the memory module specifications in your model-specific documentation. Notebook turns off unexpectedly ■ If the notebook turns off immediately after being turned on, the battery pack charge may be extremely low. Connect the notebook to external power, then recharge or replace the battery
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    run the notebook on battery power only while Hibernation is enabled. To enable Hibernation: ◆ In Windows 2000 Professional, select Start > Settings > Control Panel. Double-click Power Options, select the Hibernate tab, then select the Enable Hibernate Support check box. ◆ In Windows XP, select Start
  • Compaq Presario X1100 | Compaq Notebook Series - Troubleshooting - Page 21
    an AC adapter: ❏ Make sure the AC adapter is the AC adapter included with the notebook or a replacement adapter provided by Compaq. ❏ If the adapter is plugged into a power strip, unplug it from the power strip and plug it directly into an electrical outlet. ■ Make sure the battery is correctly
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    been used for 1 month or more. For instructions, refer to your model-specific documentation. ■ Replace the battery pack. It may be defective or have reached the end of its useful life. Battery life varies with battery pack power usage and maintenance procedures. ❏ For information about prolonging
  • Compaq Presario X1100 | Compaq Notebook Series - Troubleshooting - Page 23
    environments and procedures. ■ Notebook operating environment specifications. Standby cannot be initiated Review the information in your model-specific documentation regarding: ■ How drive media, such as diskettes, CDs, or DVDs, affect Standby. ■ How infrared affects Standby. Troubleshooting 2-7
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    > Control Panel. Double-click Power Options, then select the Power Schemes tab. ❏ In Windows XP, select Start > Control Panel > Performance and Maintenance icon > Power Schemes tab. ■ Review the information in your model-specific documentation regarding: ❏ How drive media, such as diskettes, CDs
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    is removable. If your model-specific documentation does not include instructions for inserting and removing a CD or DVD drive, do not remove the CD or DVD drive. CD or DVD drive is not recognized by the system ■ Make sure the correct device drivers are installed. ■ Update the system ROM. ■ If the
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    . ■ Make sure the CD or DVD is supported by the drive. For example, you can play a CD in a DVD drive, but you cannot play a DVD in a CD drive. ■ Change the regional setting on the drive. For instructions, refer to your model-specific documentation or, if you are using optional DVD software
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    Problems and Solutions ■ Remove the CD or DVD, restart the notebook, Windows to free all resources.) ■ Play the DVD while running the notebook on external power. Or, change the operating system Power Scheme to provide additional power to the notebook while it is running on battery power. ■ If video
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    is displayed Change the regional setting on the drive. (There may be a limited amount of times the regional setting can be changed.) For instructions, refer to your model-specific documentation or, if you are using optional DVD software, to your DVD software documentation. 2-12 Troubleshooting
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    . For information about solving RAM (Random Access Memory) problems and using memory modules, see the "Memory Problems" section. Notebook does not accept a digital memory card or Memory Stick Many slots that accept a digital memory card or Memory Stick support only specific digital formats. For
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    . ■ If you are trying to access a digital storage card or Memory Stick: ❏ Verify that you are using the correct drive designation. ❏ Verify that the digital memory card or Memory Stick is correctly formatted. For formatting instructions, refer to the product documentation. 2-14 Troubleshooting
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    and Solutions Display Problems Display is blank ■ Tap or the image to the notebook or external display. For instructions: ❏ Refer to your model-specific documentation. ◆ Some models have a hotkey that switches Extended Desktop features that affect the location of the display. Troubleshooting 2-15
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    Problems and Solutions Desktop icons are too large or too small Use the settings in your operating system to the notebook, restart the notebook, then lower the screen resolution on the external monitor as instructed in your operating system or external monitor documentation. 2-16 Troubleshooting
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    pin cable. ■ Use a 6-pin to 4-pin adapter. You can obtain a 6-pin cable or a 6-pin to 4-pin adapter from most computer or electronics retailers. A FireWire device connected to the notebook with a 4-pin connection must be connected to external power as well as to the notebook. Troubleshooting 2-17
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    these requirements, review the game documentation, visit the game manufacturer's Web site, or contact the game manufacturer. Game sounds are erratic If you are running an MS-DOS game, sound may be erratic. To optimize the sound capabilities of your notebook, use only Windows-based games. 2-18
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    for replacing the primary hard drive, follow the instructions carefully. ■ If your model-specific documentation does not include hard drive replacement instructions, refer to the Worldwide Telephone Numbers booklet included with the notebook to contact a service provider. Troubleshooting 2-19
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    Problems and Solutions Secondary hard drive is not recognized ■ Remove, then reinsert, a secondary hard drive exactly as instructed in your model-specific notebook documentation or in your port replicator or external bay documentation. Be certain the drive is firmly seated in the bay. ■ If a
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    Problems ✎ Infrared communication is managed by your operating system. To implement some of the solutions suggested in this section and to perform additional troubleshooting on. On other models, the infrared port must be enabled manually.) ■ Verify that the target device is IrDA-compliant and
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    Problems and Solutions Notebook does not transmit or receive data ■ Move the infrared ports closer together. They should be no more than some models, the transmission resumes when the notebook resumes from Standby. On other models, the transmission must be restarted manually. 2-22 Troubleshooting
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    Internet button settings information in your model-specific documentation. Notebook cannot browse a selected Web site ■ Verify the URL or try another URL. ■ Visit the site at another time. (The Web site may be having technical problems or be overwhelmed by too many visitors.) Troubleshooting 2-23
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    refer also to your mouse documentation. Notebook keyboard keys stick or do not respond Clean the keyboard as instructed in your model-specific documentation. Instructions for keyboard maintenance are often provided in a Maintenance, Shipping and Travel guide on the Documentation Library CD. On some
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    keypad. Hotkeys do not work on an external keyboard On some models, hotkeys are not supported on an optional external keyboard. On other models, hotkeys are used differently on an external keyboard. Refer to the hotkey section of your model-specific documentation. Pointer drifts On some models, it
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    Problems and Solutions specific documentation for information about any additional TouchPad settings. ■ Restart the notebook. External mouse does not work ■ Make sure the mouse is securely connected to the system and that the correct drivers are installed. ■ Clean the mouse. 2-26 Troubleshooting
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    mouse. (To resume use of the TouchPad on some models, you must initiate Standby or shut down the notebook, then disconnect the scroll mouse.) USB keyboard or pointing device does not work Refer to your model-specific documentation for information about USB legacy support. Troubleshooting 2-27
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    problems" section. Insufficient memory message is displayed ■ Close one or more applications. ■ Restart the notebook. New memory module does not increase memory ■ Restart the notebook after the installation is complete. ■ Review the memory module installation instructions in your model-specific
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    instructions may be in your model-specific documentation or in a Modem and Networking guide. Modem does not dial correctly ■ Verify that you are dialing the correct number. ■ Dial the number with a telephone. If you hear a busy signal, dial the number with the modem at a later time. Troubleshooting
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    service provider. ■ If you are not in your home country, refer to the section of your notebook documentation that provides instructions for using the modem internationally. The instructions may be in your model-specific documentation or in a Modem and Networking guide software. 2-30 Troubleshooting
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    call waiting feature before dialing. service provider. ■ Verify that no other modem or telephone is using the telephone line. (An extension telephone that has not been hung up may be causing the problem.) ■ Ask your service provider if idle time on the line terminates a connection. Troubleshooting
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    communications software application. 3. Replace or recharge the battery pack before again using the modem while the notebook is running on battery power. ■ Update your modem software. For instructions, refer to the software update section of your model-specific documentation. Fax transmissions do
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    to the network adapter and properly configured. ■ Verify that you are using a valid address for your network. For network address information, contact your network administrator. ■ Verify that the network resource you are trying to reach is on and connected to the network. Troubleshooting 2-33
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    . For information about the requirements of your network, contact your network administrator. No computers found in Network Neighborhood or Network Places ■ Verify the network adapter connection to the network. ■ If you are part of a Windows workgroup, verify that the workgroup name is correct
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    correctly by trying the card in another notebook. ■ If you are trying to access a storage PC Card: ❏ Verify that you are using the correct drive designation. ❏ Verify that the PC Card is correctly formatted. For formatting instructions, refer to the PC Card documentation. Troubleshooting 2-35
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    ■ If you are using a zoomed video PC Card, refer to your model-specific documentation to determine whether your notebook supports zoomed video. ■ If the card requires an IRQ (Interrupt ReQuest), make sure one is available. Network PC Card stops communicating The card may have been reset when Standby
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    that affect display locations. For example, on some models you can open the Setup utility as instructed in your model-specific documentation, then select System Devices menu > Video Display Device item > Both setting. ❏ Refer to your operating system online Help or printed documentation. Some
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    , or thick clothing) or hard surfaces (such as an adjoining printer) may block the vents and cause overheating. ■ Close all games and applications that you are not using. Battery pack is warm after charging No action is required. Warming occurs naturally during charging. 2-38 Troubleshooting
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    USB Problems USB device does not work ■ If the device requires external power, specific documentation for information about USB legacy support. (USB legacy support enables a USB device, such as an optional external keyboard or mouse, to function during startup, before Windows loads.) Troubleshooting
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    Problems ✎ See also the "Internet Problems" section. Notebook cannot connect to wireless network your notebook refer to your model-specific documentation. ■ Verify that you system to verify that the correct wireless LAN device driver is loaded and functioning properly. ■ Verify that Troubleshooting
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    . You may have to release and renew your network IP address at the command prompt using the ipconfig commands release and renew. ■ Verify that the wireless encryption settings are correct. Connection breaks after 3 minutes If Windows XP Service Pack 1 is installed on your notebook, your wireless
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    in the Preferred Networks window, then select Properties. 5. Select the Authentication tab. 6. Make sure the check box for authentication is cleared. 7. Select Apply, then select OK. Notebook cannot connect to Internet when WEP is enabled on the access point The Windows XP Service Pack 1 changes
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    Problems , and Bluetooth radio devices. If the problem is due to a cordless telephone, either band for improved performance. For channel changing instructions, refer to your telephone or WLAN device Refresh the list of Bluetooth devices as instructed in your Bluetooth documentation. ■ Verify
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    1-2 replacing 2-5 when to use 1-6, 2-11 adapter digital media (CompactFlash cards, Memory Sticks, MMCs, etc.) 2-13 Ethernet LAN 2-34 FireWire (IEEE 1394) 2-17 network 2-33 airflow 1-3, 2-38 alerts, audible digital media (CompactFlash cards, Memory Sticks, MMCs, etc.) 2-14 drive 2-10 low-battery
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    2-22 codes, error DVD region 2-12 CompactFlash card 2-6, 2-13 Compaq Web site 1-8 connector FireWire (IEEE 1394) 2-17 parallel 1-4 serial bus 2-17 S-Video 2-37 USB 2-39 cord, power 1-2 customer support by telephone 1-9 from documentation 1-7 from service provider 1-10 online 1-7 preparing to call
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    connector 2-17 flash memory card 2-13 formats digital media 2-13 DVD (standard and wide screen) 2-11 G games MS-DOS 2-18 problems and solutions 2-18 guides, model-specific 1-8 H hard drives inserting 2-20 primary vs. secondary 2-19 problems and solutions 2-19 replacing 2-19 Troubleshooting Index-3
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    on 2-25 keyboard, internal problems and solutions 2-24 keypad external 2-25 internal 2-24 L light affecting display 2-16 affecting infrared transmission 2-22 light(s) AC adapter 1-2 audio 2-2 battery 1-2, 2-4, 2-6 power indicator 1-2 wireless LAN device 2-40 lockup 1-3 Index-4 Troubleshooting
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    and DVDs 2-9 digital 2-13 memory module 2-28 problems and solutions 2-28 memory card configuring 2-14 inserting 2-14 Memory Stick 2-13 microphone external 2-2 internal 2-2 Microsoft Windows XP Service Pack 1 2-41 MMC (multimedia card) 2-13 model-specific guides 1-8, 2-1 modem cable 2-29 connection
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    Power Scheme 2-11 registration number 1-9 reinstalling 1-6 retail version 2-9 version number 1-9 viruses 1-5 Windows workgroup 2-34 Windows XP Service Pack 1 2-41 optical drives media supported by 2-10 problems and solutions 2-9 outlets, electrical 1-2 overheating basic troubleshooting 1-3 battery
  • Compaq Presario X1100 | Compaq Notebook Series - Troubleshooting - Page 66
    Network Neighborhood 2-34 Network Places 2-34 reinstalling 1-6 sound recording 2-2 Windows XP Service Pack 1 2-41 wireless LAN device 2-33 SP1, Windows XP 2-41 speakers external 2-2 internal 2-2 specifications environmental 2-3 memory module 2-3 Standby affected by CD or DVD 2-12 affected by drive
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    uplink port 2-33 USB device drivers 2-39 legacy support 2-27, 2-39 problems and solutions 2-39 utilities accessing help 1-7 See also software V vent(s) 1-3, 2-38 viruses, computer 1-5 volume, controlling 2-2 W WEP (Wireless Encryption Protocol) 2-42 Windows XP Service Pack 1 2-41 wireless LAN device
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b
Troubleshooting
Compaq Notebook Series
Document Part Number: 320401-002
August 2003
This guide provides instructions for solving notebook problems
yourself or with help from Compaq.