Compaq ProLiant 1000 Regular Firmware Updates Essential for Optimal Performanc
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- Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 1
make the system more serviceable. Best Practice: Many product issues that result in hardware replacement are preventable or correctable with a firmware update. HP recommends checking for a firmware update before sending a part back to HP for replacement. Based on the HP ProLiant product return rates - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 2
called the System ROM or the BIOS. When referring to the firmware on another piece of hardware configured in the server, it is called the Option ROM. In ProLiant servers, hard drives, Smart Array Controllers, Remote Insight Lights-Out Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 3
, an orange triangle warning icon is displayed and HP requires customers to update to this version at their earliest possible convenience. Customers can click on the icon to the right of the orange triangle to obtain the latest version. • The ProLiant Support Pack (PSP) Version 7.20 is scheduled to - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 4
Figure 2: The Version Control Agent page displays the currently installed version of each software component and the latest version. A green checkmark indicates that the columns match, a yellow triangle with an exclamation point indicates that an update is available. - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 5
Figure 3: Clicking on the latest version number allows the user to view detailed information about the update before installing it. - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 6
/servers/management/hpsim/index.html ProLiant Firmware Maintenance CD This CD contains the most up-to-date versions of firmware. However, HP recommends that whenever possible, customers use the System Management Home Page or HP Support website to obtain latest versions of firmware and drivers - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 7
the Online ROM Flash process, refer to the Online ROM Flash User Guide at the following URL: http://www.compaq.com/support/files/server/us/webdoc/rom/OnlineROMFlashUserGuide.pdf Smart Components for HP ProLiant servers and storage can be obtained from the following links: Microsoft Windows Operating - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 8
unaffected and continue to be supported methods of flashing the System ROM. The Customer Notice, HP Smart Update Manager Utility Replaces HP ROM Update Utility on the Firmware Maintenance CD and Provides Enhancements for Upgrading Firmware on ProLiant Servers, provides information on the differences - Compaq ProLiant 1000 | Regular Firmware Updates Essential for Optimal Performanc - Page 9
www.compaq.com/support/files/server/us/locate/8641.html Worldwide Limited Warranty and Technical Support http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html HP may, at its sole discretion, determine that onsite warranty service is not necessary on a case-by-case basis. HP will
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Regular Firmware Updates Essential for Optimal Performance
and Functionality of HP ProLiant Servers
Avoiding downtime and potential security risks is a high priority for ProLiant server customers. Ensuring that
each server is running the latest drivers, patches, and operating system updates helps to establish this.
However, many customers are unaware that updating the server’s System ROM and the firmware of other
hardware components in the configuration is also essential for optimal system performance and system
stability. Top
This white paper covers the following topics:
Why Should I Update My Firmware?
What is Firmware?
How Can I Tell If A New Firmware Update Is Available?
How Do I Update My Firmware?
Updating Firmware Using the Online ROM Flash Method
Updating Firmware Using the Offline ROM Flash Method
Why Should I Update My Firmware?
It is important to update the firmware (also called “flashing the ROM”) as part of regular server maintenance.
In addition, checking for specific firmware updates in between regular updates helps to keep the server
performing optimally. Firmware updates are created for, but are not limited to, the following reasons:
• To provide critical problem fixes that ensure system stability, such as upgrades that may prevent server
unresponsiveness and other issues that could put the system at risk.
• To correct product issues, such as ROM or processor functionality.
• To improve system performance or make the system more serviceable.
Best Practice
: Many product issues that result in hardware replacement are preventable or correctable with a
firmware update. HP recommends checking for a firmware update before sending a part back to HP for
replacement. Based on the HP ProLiant product return rates, approximately 30 to 35 percent of all returned
hardware products were functioning properly and only needed a firmware update. Although not all products
fall into this category, server downtime and time spent removing, returning, and ultimately replacing hardware
may have been avoided if an attempt had been made to flash the firmware during the troubleshooting
process.