Compaq ProLiant 4500 Compaq ProLiant 4500 Servers Maintenance and Service Guid
Compaq ProLiant 4500 Manual
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nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. MAINTENANCE AND SERVICE GUIDE Compaq ProLiant 4500 Servers First Edition (May - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 2
CHMP - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 3
v PREFACE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant Family of Servers. Compaq Computer Corporation reserves the right to make changes to Compaq ProLiant 4500 Servers without notice. Symbols The following text and - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 4
Preface Locating Additional Information The following documentation is available to support these products: n User Documentation n Compaq Service Quick Reference Guide n Service Training Guides n Compaq Service Advisories and Bulletins n Compaq QuickFind n Compaq Insight Manager 2.0 Maintenance and - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 5
ProLiant 4500 Server 1-1 Mechanical Exploded View of the Compaq ProLiant 4500 1-1 Components Exploded View of the Compaq ProLiant 4500 1-2 Spares Parts List 1-3 Chapter 2 REMOVAL AND REPLACEMENT PROCEDURES ELECTROSTATIC DISCHARGE INFORMATION 2-1 PREPARATION PROCEDURES 2-2 POWER SUPPLY - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 6
Power Supply Specifications 5-4 SIMM Specifications 5-5 Internal Diskette Drives 5-5 CD-ROM Specifications 5-6 SMART SCSI Array Controller 5-7 550-MB Pluggable Fast-SCSI-2 Drive Specifications 5-7 1.05-GB Pluggable Fast-SCSI-2 Drive Specifications 5-7 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 7
Pluggable Drive Specifications Integrated Fast-Wide SCSI-2 Controller 32-Bit Fast-Wide SCSI-2/E Controller Integrated Fast-SCSI-2 Controller 32-Bit Fast-SCSI-2 Controller NetFlex-2 ENET-TR Controller NetFlex-3/E Controller Contents ix 5-8 5-8 5-8 5-9 5-9 5-9 5-10 5-10 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 8
Chapter 1 1-1 ILLUSTRATED PARTS CATALOG This chapter provides the illustrated parts breakdown and a spare parts list for the family of Compaq ProLiant 4500 Servers. Figure 1-1. Exploded View of the Compaq ProLiant 4500 Server Mechanical Parts Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 9
1-2 Illustrated Parts Catalog Figure 1-2. Exploded View of the Compaq ProLiant 4500 Server System Components Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 10
Front Bezel Guides (Qty 5) 17 Board Guide (Lower) 18 Board Guide for Processor and Memory (Rear Fan) 19 Bezel Switch Cover 20 Logo Kit (Qty 2) 21 Drive Guide and Ground Spring (Qty 5 each) 22 Slot Cover (Qty 5) 23 SCSI Cover SYSTEM COMPONENTS 24 Power Supply 25 Redundant Power Supply 488 W (Option - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 11
Compaq ProLiant 4500 Continued Item Description 8-MB SIMM (60ns) 16-MB SIMM (60ns) 32-MB SIMM (60ns) MASS STORAGE 33 550 MB Pluggable Fast-SCSI-2 Drive 34 1.05 GB Pluggable Fast-SCSI-2 Drive 35 2.1 GB Pluggable Fast-SCSI chapter 2 of this guide Maintenance and Service Guide Part Number 139140-001* - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 12
- Compaq ProLiant 4500 Continued Item Description Keyboard, Arabic Keyboard, Belgian Keyboard, BHCSY Keyboard, Hungary Keyboard, Polish Keyboard, Slovakia Keyboard, Russia Keyboard, Czech MISCELLANEOUS 60 Maintenance and Service Guide 61 Administrator's Guide, English Administrator's Guide, German - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 13
support software guide for procedures on using the Compaq System Configuration utility when installing or removing expansion boards, mass storage devices, and Extended Industry Standard Architecture (EISA) options. To service Compaq ProLiant 4500 Servers, you need: n Torx T-15 screwdriver n Power - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 14
system unit cover removed and the safety interlock defeated. CAUTION: The Compaq ProLiant 4500 Server should always be operated with the system unit cover on. Proper cooling will not be achieved with the system unit cover off. Figure 2-1. Power Supply Interlock Defeat Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 15
care must be taken when running the Compaq ProLiant 4500 Server without the system unit cover on. Figure 2-2. Opening Front Bezel Door 1. Unlock front bezel door and swing open. Figure 2-3. Removing the Side Access Panel 2. Loosen slotted thumb screws at front panel. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 16
Cover 2. Unscrew and remove screws at front panel. 3. Slide system unit cover forward and then up. 4. Reverse steps for replacing system unit cover. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 17
Compaq ProLiant 4500 Server contains two areas for mass storage devices: the removable media area and the hot-pluggable hard drive bays. Figure 2-6. Mass Storage Device Locations and Bay Numbers Removable Media Storage Devices Table 2-1 shows the supported ü * ü ü * Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 18
Device from the Removable Media Area 1. Unlock and open the front bezel door. 2. Remove the side access panel. 3. Disconnect power and signal cables from rear of drive. 4. Remove retaining screws. 5. Slide mass storage device out. 6. Reverse steps for installation. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 19
power is still on. NOTE: It is not necessary to set the SCSI ID jumpers on a Compaq replacement HotPluggable hard drive. The SCSI ID is set automatically by the backplane board and the Hot-Pluggable tray when the drive is installed removed when replacing a failed drive. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 20
ProLiant Storage System off while the Server controlling it is powered on. Doing so will cause the server's SMART Controller to mark the drives as "failed." This could result in permanent data loss. n If an on-line spare drive is installed Hot-Pluggable hard drive out. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 21
Removal and Replacement Procedures 2-9 To Install a Drive 1. Slide the hot-pluggable hard drive all the way into the drive cage. 2. Swing the ejector levers in or crimped. Cable Diagram for Diskette Drive Figure 2-10. Diskette Drive Cable, Spares Part No. 143706-001 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 22
Termination) Figure 2-11. Removable Media Storage Device Cable, Spares Part No. 148728-001 Cable Diagram for Internal Fast-Wide SCSI-2 Device and Removable Media Storage Devices Figure 2-12. Internal SCSI Cables, Spares Part No. 199606-003 Spares Part No. 148728-001 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 23
internal (within the server) or in an external storage system, but not both. A configuration with both internal and external SCSI hard drives requires more than one single-channel SCSI controller. A multi-channel controller, such as the Compaq SMART SCSI Array Controller, supports both internal and - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 24
the SIMM module out [C]. 5. To replace the SIMM module reverse these steps. IMPORTANT: Run Compaq System Configuration Utility if installed memory size has changed. A POST error message will be displayed at power up prompting you to run the System Configuration Utility. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 25
Compaq ProLiant 4500 requires that RAM be installed in increments of four SIMMs at a time. The SIMMs must be the same size and speed. The specific SIMM bit pattern required to support error checking and coreecting (ECC) memory MB 4x32 MB 4x64 MB 4x8 MB 4x32 MB 4x64 MB Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 26
the System Board 1. Remove all option boards. 2. Remove middle chassis brace. 3. Remove processor board and memory board. 4. Disconnect all cables from system board. 5. Remove retaining screws and push the the switch settings on SW1 are set to the Tower configuration. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 27
Removal and Replacement Procedures 2-15 Figure 2-16. System Board Connectors Processor Board Figure 2-17. Removing the Processor Board 1. Remove middle brace. 2. Pull board straight out. 3. Reverse steps for processor board installation. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 28
2-16 Removal and Replacement Procedures Option Boards Figure 2-18. Removing the Option Board 1. Remove any cables connected to the board. 2. Remove retaining screw and pull board straight out. 3. Reverse steps for option board installation. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 29
supply. 7. Lift power supply out pulling switch and cable through chassis. 8. Reverse steps for replacement. NOTE: When replacing the power supply, make sure that the power switch cable is properly threaded through the bracket's strain relief as shown in Figure 2-20. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 30
2-20. Power Supply Switch Cable Strain Relief Miscellaneous Parts Rear Fan Figure 2-21. Removing the Rear Fan 1. Remove processor board(s) and memory expansion board. 2. Disconnect fan cable from the system board. 3. Remove retaining screw and lift fan out. 4. Remove plastic board guide and mount - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 31
Lower Front Fan Removal and Replacement Procedures 2-19 Figure 2-22. Removing the Lower Front Fan Assembly 1. Remove middle brace. 2. Remove processor board(s). 3. Disconnect fan cable from the system board. 4. Remove retaining screws (3). 5. Lift fan assembly out. 6. Reverse steps to replace fan - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 32
2-20 Removal and Replacement Procedures Plenum Fan Figure 2-23. Removing the Plenum Fan 1. Disconnect fan cable from the backplane board. 2. Remove retaining screw. 3. Lift fan out. 4. Reverse steps to replace rear cooling fan. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 33
fire. Use only replacement battery/clock modules supplied by Compaq Computer Corporation (Part No. 149344-001). Compaq Computer Corporation by established parts return methods. NOTE: After replacing the battery, the Compaq System Configuration Utility must be run. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 34
software and firmware diagnostic tools available for the Compaq Server products. These include: n Power-On Self-Test (POST) n Diagnostics (DIAGS) n Drive Array Advanced Diagnostics (DAAD) n Automatic Server Recovery n ROMPaq utilities to upgrade flash ROMs Utility Access The SmartStart Installation - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 35
of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: n Keyboard n Power supply n System board n Memory n Memory expansion boards n Controllers n Diskette drives - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 36
170- Expansion Device Not Responding 172- Configuration Nonvolatile Memory Invalid 172-1 Configuration Nonvolatile Memory Invalid Table 3-1 POST Error Messages Beeps Probable Source of Problem None A catastrophic system error, which caused the server to crash, has been logged. 1L,1S System - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 37
Configuration Invalid 179-System Revision Mismatch None 201-Memory Error 203-Memory Address Error 205-Cache Memory Error Option-Cache Memory Error None None None Processor type or step does not match configuration memory. A board was installed that has a different revision date. RAM failure - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 38
. Install processor in the slot indicated or run the System Configuration Utility to remove the processor from the .CFG file. Turn off the computer, then reconnect the keyboard. Replace the keyboard. 1. A key is stuck. Try to free it. 2. Replace the keyboard. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 39
Continued Error Code Beeps Probable Source of Problem 303-Keyboard Controller Error None System board been detected None 2S Installed coprocessor not configured. Coprocessor or configuration error. Action Check with your Authorized Compaq Reseller. 1. Make Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 40
. Waiting for system to cool Ambient system temperature too hot. 1611-Fan failure 2S detected Required fan not installed or spinning. 1612-Primary power 2S supply failure. Primary power supply has failed. 1730-Fixed Disk 0 does not support DMA Mode None Fixed disk drive error. 1731 - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 41
External and internal SCSI drives are both configured to Port 1. 1777-Drive Array Error None Cooling fan failure, internal temperature alert or open cover. 1778-Drive Array resuming Automatic Data Recovery process None This message appears whenever a controller reset or power cycle occurs - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 42
Diagnostic Tools 3-9 POST Error Messages Continued Error Code Beeps Probable Source of Problem 1780-Disk 0 Failure None Hard drive/format error. 1781-Disk 1 Failure None drive X as soon as possible. 2. Check loose cables. 3. Replace defective cables. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 43
Problem Action *1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration - all data will be lost. None Drives are not installed to a bad power cable connection, Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 44
Problem 1792-Drive Array Reports Valid Data Found in Array Accelerator. Data will automatically be written to drive array. None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power not recharge within 36 power-on hours. 1. - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 45
memory. Power is cycled. Temperature too hot. Processor fan not installed or spinning. A configuration error occurred during POST. As indicated to continue. Action 1. Check that the Array Accelerator is properly seated. 2. Run the System Configuration Utility to re-configure the Compaq Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 46
problem. monitor and keyboard. Do power-on password by using the Password Disable switch on the system board. 6. Install a loopback plug when instructed processor board and re-test. Replace the processor board and re-test for error codes 103-xx through 106-xx. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 47
3. Replace the system board and re-test. 116-xx Cache test failed 199-xx Installed devices test failed Replace the system board and re-test. The following steps apply to and re-test. 5. Replace the processor board and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 48
apply to error codes 203-xx through 210-xx: 1. Replace the memory module and re-test. 2. Replace the processor board and re-test. 3. Replace the memory expansion board and re-test. Error Code 301-xx 302-xx 303- and retest. 3. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 49
and re-test. 3. Install the loopback connector and re-test. 4. Check the switch on the Serial/Parallel Interface board (if applicable) and re-test. 5. Replace the Serial/Parallel Interface board (if applicable) and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 50
Error Codes Description Video controller test failed Video memory test failed Video attribute test failed Video character set 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video 516-xx: 1. Replace the monitor and re-test. 2. Replace the Advanced - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 51
and re-test. 2. Check and/or replace the diskette power and signal cables and re-test. 3. Replace the Monochrome Video Board Test Error Codes Description Video memory test failed Monochrome video text mode test codes 802-xx and 824-xx: 1. Replace monitor and re-test. 2. Replace the Advanced VGA - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 52
direct connect test failed Recommended Action The following steps apply to error codes 1201-xx through 1210-xx: 1. Refer to the modem documentation for correct setup procedures and re-test. 2. Check the modem line and re-test. 3. Replace the modem and re-test. Maintenance and - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 53
failed 1717-xx Fixed disk ECC* test failed 1719-xx Fixed disk drive power mode test failed 1736-xx Drive Monitoring failed 1799-xx Invalid fixed disk drive type failed * Error Checking and Correcting ROM drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 54
the tape adapter board (if applicable) and re-test. 5. Replace the tape drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 55
2402-xx through 2456-xx: 1. Run the Configuration utility. 2. Replace the monitor and re-test. 3. Replace the Advanced VGA board or other video board test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 56
2458-xx through 2480-xx: 1. Run Setup. 2. Replace the system board and re-test. Error Code 6000-xx 6001-xx 6002-xx 6014-xx 6016 steps apply to error codes 6000-xx through 6089-xx: 1. Check the controller installation in the EISA slot. 2. /Shielded Twisted Pair. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 57
/DTMF Internal Loopback 7000-62 Voice/DTMF Internal Loopback 7000-78 Host ADC Measurements 7000-79 Battery Replace the Server Manager/R board Voice ROM for 7000-61 and 7000-62 error codes. Replace the Server Manager/R board battery for 7000-78 and 7000-79 error codes. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 58
Diagnostics User Guide for complete details and procedures about this diagnostic tool. DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, for severe situations, this file can be sent to Compaq for analysis - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 59
or troubleshooting routine. To view the problems detected by DAAD, select the Diagnosis button. If DAAD found no problems, a message, "No Problems Detected," will display. Accelerator board not detected The IDA-2 board did not detect the presence of a configured array accelerator board. Install an - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 60
was detected during power-up due to all not recognize. Call your Authorized Compaq Reseller for the latest copy was found in the posted write memory at re-initialization. The data . Accelerator status: Warranty alert A catastrophic problem has occurred with the array accelerator board Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 61
for this IDA controller. When DAAD was verifying this interface, a serious problem was detected. A hardware problem has occurred and you should replace the IDA controller. Configuration signature is . Run the System Configuration Utility to configure the nonvolatile RAM. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 62
driver. Restart the system. Run the System Configuration Utility to reinitialize the array accelerator board. Drive (bay) X needs replacing (DAAD Error 102) The 210-megabyte hard drive installed in the computer has firmware version 2.30 or 2.31. Replace the drive. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 63
supports monitor and performance, if desired. Drive Monitoring is NOT enabled for drive bay X The monitor and performance features have not been enabled. Run the Compaq the drives according to the DAAD instructions. Drive (bay) X RIS copy to be replaced. Duplicate write memory error Data could not be - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 64
replaced. FYI: Drive (bay) X is non-Compaq supplied The installed drive was not supplied by Compaq. If problems exist with this drive, replace it with a Compaq drive. Identify controller data did not match with and re-configure using the System Configuration Utility. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 65
X status = LOOSE CABLE DETECTED A physical drive has a cabling problem. Turn the system off and attempt to reattach the cable onto the rebuild the replaced drive. Logical Drive X status = OVERHEATED The temperature of the Intelligent Array Expansion System drives is beyond safe operating Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 66
miscompare Data was found at re-initialization in the posted write memory, however, the mirror data compare test failed resulting in data , loose, or disconnected. Turn on the system and attempt to reconnect data/power cable to the drive. If this does not work, replace the cable. and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 67
. Call your Authorized Compaq Reseller for the latest version of DAAD. Warning bit detected A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. Check the other error messages for an indication of the problem. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 68
. RAPID RECOVERY SERVICES The Compaq ProLiant provides rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. The following topics are discussed here: n Automatic Server Recovery (ASR) n Server Health Logs - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 69
can dial in using Compaq Insight Manager or third party terminal emulator software to remotely run the Compaq Utilities to identify the source of the fault | OR | Local Server Administrator runs Compaq Utilities from Server console to identify the source of the fault Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 70
want the Server to recover from critical system faults, and specify when to monitor. This selection process is accomplished through the SmartStart installation process and can be modified through the Compaq System Configuration Utility. The ASR depends on an operating system driver that routinely - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 71
, and functionality may be reduced. ASR Security The standard Compaq ProLiant security password features function differently during Automatic Server Recovery-2 than during a typical system startup. During ASR the system will not prompt for the Power-On Password. This allows the ASR to restart the - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 72
put a message on the screen or continue booting the Server. The maximum number of system resets due to the ASR timer expiration has been reached, resulting in the loading of Compaq Utilities. The Server detected an error during the Power-On Self-Test. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 73
in the Server interface with the Server Manager/R. NMI - Software Generated Interrupt Detected Error Software indicated a system error, resulting in a Server failure. Revision History Table Some errors can be resolved by reviewing changes to the Compaq ProLiant configuration. The Server has an - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 74
allows correlation of hardware changes with Server failure. The following information is stored the Compaq ProLiant and in certain options controllers allows the firmware (BIOS) power off during a firmware upgrade. A loss of power during upgrade may corrupt the upgrade. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 75
provides switch and jumper information for the Compaq ProLiant 4500 Server. System Board Switch SW1 is a six-position switch bank (S1-S6) that controls the security features and configuration of the computer. Figure 4-1. Location of ProLiant 4500 System Board Switches Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 76
Devices The Pluggable Fast-Wide SCSI-2 and the Fast-SCSI-2 hard drives automatically set the SCSI ID when plugged into the ProLiant 4500 Server. If the drives are part of a fault tolerant configuration, the replaced drive will automatically begin rebuilding when it is installed. NOTE: It is not - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 77
and Jumper Information 4-3 Table 4-2 Jumper Settings For SCSI ID Device in Drive Bay SCSI ID Pin 3 ID2 Pin 2 ID1 Pin 1 ID0 6 6 ON ON OFF 5 5 ON OFF ON NOTE: SCSI IDs for bays 0-3 are preset to 0-3 respectively. No two drives can have the same SCSI ID. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 78
4-4 Switch and Jumper Information Figure 4-2. Supported SCSI Options Jumper Locations Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 79
NetFlex-2 Controller The Compaq NetFlex-2 Controller has one jumper block which selects either Ethernet or Token Ring. Figure 4-3. Location of 32-Bit NetFlex-2 Controller Jumpers for Ethernet Figure 4-4. Location of 32-Bit NetFlex-2 Controller Jumpers for Token Ring Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 80
performance specifications for the following Compaq components. n System Unit n Power Supply n Hard Drives n Diskette Drives n CD-ROM Drives n SIMMs n Fast-SCSI-2 Controller n Fast-Wide SCSI-2 Controller n Drive Array Pairs n NetFlex-2 Controller n NetFlex-3 Controller Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 81
Specifications Table 5-1 System Unit Specifications Dimensions Height Depth Width (feet retracted) Width (feet extended) Weight Input Requirements Nominal Line Voltage Range Line Voltage Line Frequency Rated Input Current Power Supply Standard Redundant Temperature C Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 82
Specifications 5-3 Table 5-2 Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power 082 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 83
Specifications Table 5-3 Redundant Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 84
Specifications Size Speed Width Upgrade Requirement 4, 8, 16, 32, 64 MB 60, 70, 80 ns 32 Bits Any matched four SIMMs NOTE: The ProLiant 4500 Server must add system RAM four modules at a time, SIMMs must be the same size and speed. SIMM modules must be 60-, 70-, or 80-ns. Use Compaq Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 85
Specifications Table 5-6 CD-ROM Specifications Capacity Data Transfer Rate Sustained Asynchronous Synchronous Access Times Full Stroke One-Third Stroke Cache/Buffer Audio Output Level Line Out Headphone Weight x 4.9 x 3.3 cm) 5.9 x 1.7 x 0.8 in (14.9 x 4.3 x 2.1 cm) Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 86
Drive Failure Alert System Cache Memory for Accelerator Batteries Battery without Power Charge Up to 14 32-Bit Bus Master 33 MB/s 2 Yes Yes Yes Yes Yes Yes LED Indicators 4 MB Mirrored Yes Yes Trickle Table 5-8 550-Megabyte Pluggable Fast-SCSI-2 Drive Specifications Capacity Block Size Interface - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 87
SCSI-2 Controller Drives Supported Data Transfer Method SCSI Channel Transfer Rate Maximum Transfer Rate on EISA Bus SCSI Termination SCSI Connectors Up to 7 total (internal and external) 32-bit bus master 10 MB/sec 33 MB/sec Active termination 1 external, 2 internal Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 88
Physical and Operating Specifications 5-9 Table 5-13 Compaq 32-Bit Fast-Wide SCSI-2/E Controller Dimensions Height 4.5 in 11.43 cm Depth 0.375 in 0.95 cm Width 10.5 in 26.67 cm Total Weight 7.13 oz 205 g Drives Supported Up to 7 total (internal and external) Data Transfer Method 32 - Compaq ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guid - Page 89
on STP cable Meets proposed specifications on STP cable Supports Token Ring Interface (4- or 16-megabit per second data transfer rates) Supports STP (DB-9) Supports UTP (RJ-45) Table 5-17 Compaq NetFlex-3/E Controller Dimensions Height Length Width Total Weight Network Controller Chipset Data
NOTICE
The information in this guide is subject to change without notice.
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© 1995 Compaq Computer Corporation.
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MAINTENANCE AND SERVICE GUIDE
Compaq ProLiant 4500 Servers
First Edition (May 1995)
Text Number 188470-001