Compaq ProLiant 4500 Compaq ProLiant 4500R Rack-Mountable Servers Maintenance
Compaq ProLiant 4500 Manual
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- Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 1
agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. MAINTENANCE AND SERVICE GUIDE Compaq ProLiant 4500R Rack-Mountable Servers First Edition - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 2
CHMP - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 3
v PREFACE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant 4500R Family of Servers. Compaq Computer Corporation reserves the right to make changes to Compaq ProLiant Servers without notice. Symbols The following text and - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 4
Preface Locating Additional Information The following documentation is available to support these products: n User Documentation n Compaq Service Quick Reference Guide n Service Training Guides n Compaq Service Advisories and Bulletins n Compaq QuickFind n Compaq Insight Manager 2.0 Maintenance and - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 5
for Internal Fast-Wide SCSI-2 Devices 2-9 Boards 2-10 Hot-Pluggable Drive Backplane Board 2-10 Memory 2-11 Processor and Option Boards 2-13 System Boards 2-14 Power Supply 2-15 Miscellaneous Parts 2-17 Cooling Fan 2-17 Speaker 2-18 Battery 2-19 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 6
4-2 SCSI Devices 4-2 Compaq NetFlex-2 Controller 4-5 Chapter 5 PHYSICAL AND OPERATING SPECIFICATIONS System Unit Specifications 5-2 Power Supply Specifications 5-3 Redundant Power Supply Specifications 5-4 SIMM Specifications 5-5 19-Inch Rack Specifications 5-5 Integrated Fast SCSI - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 7
-GB Pluggable Drive Specifcations 2.1-Gigabyte Pluggable Drive Specifications 4.3-GB Pluggable Drive Specifications Internal CD-ROM Drive Specifications Tray Load CD-ROM Drive Specifications Diskette Drives Specifications Contents ix 5-10 5-11 5-11 5-11 5-12 5-13 5-14 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 8
Chapter 1 1-1 ILLUSTRATED PARTS CATALOG This chapter provides maintenance and service information for the Compaq ProLiant 4500R Rack-Mountable Server. Figure 1-1. Exploded View of the Compaq ProLiant 4500R Server Mechanical Parts Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 9
1-2 Illustrated Parts Catalog Figure 1-2. Exploded View of the Compaq ProLiant 4500R Server System Components Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 10
Assembly (Qty 3) 22 Snap-in card guide 23 Snap-in card guide SYSTEM 24 Power Supply 25 Redundant Power Supply 488 W (Optional) BOARDS 26 5/100 Processor Board 27 System I/O Board 28 Hot-Pluggable Drive Backplane Board 29 SCSI Pass-thru Board MEMORY 30 Memory Expansion Board 31 4-MB SIMM (80ns) 8-MB - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 11
Illustrated Parts Catalog ProLiant 4500R Rack-Mountable Spare SCSI-2 Drive 36 1.05-GB Pluggable Fast-SCSI-2 Drive 37 2.1-GB Pluggable Fast-SCSI-2 Drive 38 4.3-GB Pluggable Fast-SCSI-2 Drive 39 2.1-GB Pluggable Fast-Wide SCSI-2 Drive 40 4.3-GB Pluggable Fast-Wide SCSI Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 12
's Guide, Japanese Administrator's Guide, Dutch 62 System ROMpaq 63 Option ROMpaq 64 RTC Chip with Battery 65 Shipping Box 66 120V AC Power Cord 12' 67 Power Cord, Denmark Power Cord, Italy Power Cord, UK Power Cord, France/Spain/German 68 Drive Backplane ROM OPTIONS 69 SMART Controller 70 Fast-SCSI - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 13
guide provides detailed maintenance and service information for the Compaq ProLiant 4500R Rack-Mountable Server. RACK MOUNTABLE PRODUCTS SERVICE software to provide optimal installation order Compaq System Configuration utility when installing new hardware. To service Compaq ProLiant 4500R Servers - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 14
the AC power cord from the AC outlet, then from the system. 5. Disconnect all external peripheral devices from the computer. WARNING: High voltage is present. Extreme care must be taken when running the Rack-Mountable Server System without the system unit cover on. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 15
server out from the rack to the locked position. WARNING: Never extend more than one piece of equipment at a time. Doing so could cause the rack system to become unstable. 3. Turn the 1/4-turn release screws (3) on the front panel. 4. Slide the cover plate back and up. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 16
and tilt the bracket up and then out. Mass Storage Devices The ProLiant 4500R Server has two areas for mass storage devices: the removable media area and Extend server out from the rack to the locked position and remove cover plate. 2. Remove Y brace and card bracket. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 17
on a Compaq replacement HotPluggable hard drive. The SCSI ID is set automatically by the backplane board and the Hot-Pluggable tray when the drive is installed. CAUTION: Before removing any Hot-Pluggable hard drive, read the guidelines listed in the following section. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 18
ProLiant Storage System off while the Server controlling it is powered on. Doing so will cause the server's SMART Controller to mark the drives as "failed." This could result in permanent data loss. n If an on-line spare drive is installed complete data loss is desired. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 19
from the front of the rack and do not require that the server be extended from the rack. Figure 2-5. Replacing a Hot-Pluggable Hard out of the backplane connector. 2. Slide the Hot-Pluggable hard drive out. To Install a Drive 1. Slide the hot-pluggable hard drive all the way into the drive cage - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 20
crimped. Cable Diagram for Diskette Drive Figure 2-6. Diskette Drive - Cable Folding and Routing Cable Diagram for Removable Media Storage Devices (2-Device with Termination) Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 21
internal (within the server) or in an external storage system, but not both. A configuration with both internal and external SCSI hard drives requires more than one single-channel SCSI controller. A multi-channel controller, such as the Compaq SMART SCSI Array Controller, supports both internal and - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 22
, memory modules, processor and server out from the rack to the locked position. 3. Remove cover plate. 4. Remove Y brace. 5. Extend sub panel back. 6. Label and remove signal cables. 7. Remove retaining screws (10). 8. Remove board. 9. Reverse steps for installation. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 23
2-11 Memory The ProLiant 4500R Server comes standard with 16 megabytes of system memory. Memory can be expanded to a maximum of 1.024 gigabytes by installing a : Run Compaq System Configuration Utility if installed memory size has changed. A POST error message will be displayed at power up prompting - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 24
Compaq ProLiant 4500R requires that RAM be installed in increments of four SIMMs at a time. The SIMMs must be the same size and speed. The specific SIMM bit pattern required to support error checking and correcting (ECC) memory MB 4x32 MB 4x64 MB 4x8 MB 4x32 MB 4x64 MB Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 25
. 6. Reverse steps for option board installation. To Replace Processor Board 1. Extend server from the rack to the locked position. 2. Remove cover plate. 3. Remove Y brace and card bracket. 5. Pull board straight out. 6. Reverse steps for processor board installation. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 26
Board 1. Extend server from the rack to the locked position. 2. Remove the cover plate. 3. Remove the Y brace and card guide brace. 4. Remove all boards including processor board, memory SIMMs, and expansion board out. 8. Reverse these steps to replace system board. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 27
. 4. Disconnect the power supply signal cable from the system board. 5. Disconnect all power connector from boards and peripheral devices. Figure 2-14. Removing the Power Supply Power Connector and Switch 6. Remove interlock power switch bracket retaining screws (2). Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 28
Lift the power supply out, pulling the switch and cable through the chassis. 11. Reverse steps for replacement. NOTE: When replacing the power supply, make sure that the power switch cable is properly threaded through the bracket's strain relief as shown in Figure 2-16. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 29
Removal and Replacement Procedures 2-17 Figure 2-16. Power Supply Switch Cable Strain Relief Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 30
Miscellaneous Parts Cooling Fan Figure 2-17. Removing the Processor Fan Figure 2-18. Removing the Option Board Fan 1. Extend the server from the rack to the locked position. 2. Remove the cover plate. 3. Remove the Y brace and card guide bracket. 4. Disconnect the fan cable from the system - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 31
access to the fan. 7. Remove fan. 8. Reverse steps to install new fan. Speaker Figure 2-19. Removing the Speaker 1. Extend the server out from the rack to the locked position and remove cover plate speaker. 6. Remove the speaker. 7. Reverse steps to install the new fan. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 32
fire. Use only replacement battery/clock modules supplied by Compaq Computer Corporation. Disposal of the battery/ Compaq Computer Corporation by established parts return methods. NOTE: After replacing the battery, the Compaq System Configuration Utility must be run. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 33
software and firmware diagnostic tools available for the Compaq Server products. These include: n Power-On Self-Test (POST) n Diagnostics (DIAGS) n Drive Array Advanced Diagnostics (DAAD) n Automatic Server Recovery n ROMPaq utilities to upgrade flash ROMs Utility Access The SmartStart Installation - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 34
of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: n Keyboard n Power supply n System board n Memory n Memory expansion boards n Controllers n Diskette drives - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 35
170- Expansion Device Not Responding 172- Configuration Nonvolatile Memory Invalid 172-1 Configuration Nonvolatile Memory Invalid Table 3-1 POST Error Messages Beeps Probable Source of Problem None A catastrophic system error, which caused the server to crash, has been logged. 1L,1S System - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 36
Configuration Invalid 179-System Revision Mismatch None 201-Memory Error 203-Memory Address Error 205-Cache Memory Error Option-Cache Memory Error None None None Processor type or step does not match configuration memory. A board was installed that has a different revision date. RAM failure - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 37
. Install processor in the slot indicated or run the System Configuration Utility to remove the processor from the .CFG file. Turn off the computer, then reconnect the keyboard. Replace the keyboard. 1. A key is stuck. Try to free it. 2. Replace the keyboard. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 38
Continued Error Code Beeps Probable Source of Problem 303-Keyboard Controller Error None System board been detected None 2S Installed coprocessor not configured. Coprocessor or configuration error. Action Check with your Authorized Compaq Reseller. 1. Make Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 39
. Waiting for system to cool Ambient system temperature too hot. 1611-Fan failure 2S detected Required fan not installed or spinning. 1612-Primary power 2S supply failure. Primary power supply has failed. 1730-Fixed Disk 0 does not support DMA Mode None Fixed disk drive error. 1731 - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 40
External and internal SCSI drives are both configured to Port 1. 1777-Drive Array Error None Cooling fan failure, internal temperature alert or open cover. 1778-Drive Array resuming Automatic Data Recovery process None This message appears whenever a controller reset or power cycle occurs - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 41
Diagnostic Tools 3-9 POST Error Messages Continued Error Code Beeps Probable Source of Problem 1780-Disk 0 Failure None Hard drive/format error. 1781-Disk 1 Failure None drive X as soon as possible. 2. Check loose cables. 3. Replace defective cables. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 42
Problem Action *1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration - all data will be lost. None Drives are not installed to a bad power cable connection, Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 43
Problem 1792-Drive Array Reports Valid Data Found in Array Accelerator. Data will automatically be written to drive array. None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power not recharge within 36 power-on hours. 1. - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 44
memory. Power is cycled. Temperature too hot. Processor fan not installed or spinning. A configuration error occurred during POST. As indicated to continue. Action 1. Check that the Array Accelerator is properly seated. 2. Run the System Configuration Utility to re-configure the Compaq Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 45
problem. monitor and keyboard. Do power-on password by using the Password Disable switch on the system board. 6. Install a loopback plug when instructed processor board and re-test. Replace the processor board and re-test for error codes 103-xx through 106-xx. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 46
3. Replace the system board and re-test. 116-xx Cache test failed 199-xx Installed devices test failed Replace the system board and re-test. The following steps apply to and re-test. 5. Replace the processor board and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 47
apply to error codes 203-xx through 210-xx: 1. Replace the memory module and re-test. 2. Replace the processor board and re-test. 3. Replace the memory expansion board and re-test. Error Code 301-xx 302-xx 303- and retest. 3. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 48
and re-test. 3. Install the loopback connector and re-test. 4. Check the switch on the Serial/Parallel Interface board (if applicable) and re-test. 5. Replace the Serial/Parallel Interface board (if applicable) and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 49
Error Codes Description Video controller test failed Video memory test failed Video attribute test failed Video character set 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video 516-xx: 1. Replace the monitor and re-test. 2. Replace the Advanced - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 50
and re-test. 2. Check and/or replace the diskette power and signal cables and re-test. 3. Replace the Monochrome Video Board Test Error Codes Description Video memory test failed Monochrome video text mode test codes 802-xx and 824-xx: 1. Replace monitor and re-test. 2. Replace the Advanced VGA - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 51
direct connect test failed Recommended Action The following steps apply to error codes 1201-xx through 1210-xx: 1. Refer to the modem documentation for correct setup procedures and re-test. 2. Check the modem line and re-test. 3. Replace the modem and re-test. Maintenance and - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 52
failed 1717-xx Fixed disk ECC* test failed 1719-xx Fixed disk drive power mode test failed 1736-xx Drive Monitoring failed 1799-xx Invalid fixed disk drive type failed * Error Checking and Correcting ROM drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 53
the tape adapter board (if applicable) and re-test. 5. Replace the tape drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 54
2402-xx through 2456-xx: 1. Run the Configuration utility. 2. Replace the monitor and re-test. 3. Replace the Advanced VGA board or other video board test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 55
2458-xx through 2480-xx: 1. Run Setup. 2. Replace the system board and re-test. Error Code 6000-xx 6001-xx 6002-xx 6014-xx 6016 steps apply to error codes 6000-xx through 6089-xx: 1. Check the controller installation in the EISA slot. 2. /Shielded Twisted Pair. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 56
/DTMF Internal Loopback 7000-62 Voice/DTMF Internal Loopback 7000-78 Host ADC Measurements 7000-79 Battery Replace the Server Manager/R board Voice ROM for 7000-61 and 7000-62 error codes. Replace the Server Manager/R board battery for 7000-78 and 7000-79 error codes. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 57
Diagnostics User Guide for complete details and procedures about this diagnostic tool. DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, for severe situations, this file can be sent to Compaq for analysis - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 58
or troubleshooting routine. To view the problems detected by DAAD, select the Diagnosis button. If DAAD found no problems, a message, "No Problems Detected," will display. Accelerator board not detected The IDA-2 board did not detect the presence of a configured array accelerator board. Install an - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 59
was detected during power-up due to all not recognize. Call your Authorized Compaq Reseller for the latest copy was found in the posted write memory at re-initialization. The data . Accelerator status: Warranty alert A catastrophic problem has occurred with the array accelerator board Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 60
for this IDA controller. When DAAD was verifying this interface, a serious problem was detected. A hardware problem has occurred and you should replace the IDA controller. Configuration signature is . Run the System Configuration Utility to configure the nonvolatile RAM. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 61
driver. Restart the system. Run the System Configuration Utility to reinitialize the array accelerator board. Drive (bay) X needs replacing (DAAD Error 102) The 210-megabyte hard drive installed in the computer has firmware version 2.30 or 2.31. Replace the drive. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 62
supports monitor and performance, if desired. Drive Monitoring is NOT enabled for drive bay X The monitor and performance features have not been enabled. Run the Compaq the drives according to the DAAD instructions. Drive (bay) X RIS copy to be replaced. Duplicate write memory error Data could not be - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 63
replaced. FYI: Drive (bay) X is non-Compaq supplied The installed drive was not supplied by Compaq. If problems exist with this drive, replace it with a Compaq drive. Identify controller data did not match with and re-configure using the System Configuration Utility. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 64
X status = LOOSE CABLE DETECTED A physical drive has a cabling problem. Turn the system off and attempt to reattach the cable onto the rebuild the replaced drive. Logical Drive X status = OVERHEATED The temperature of the Intelligent Array Expansion System drives is beyond safe operating Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 65
miscompare Data was found at re-initialization in the posted write memory, however, the mirror data compare test failed resulting in data , loose, or disconnected. Turn on the system and attempt to reconnect data/power cable to the drive. If this does not work, replace the cable. and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 66
. Call your Authorized Compaq Reseller for the latest version of DAAD. Warning bit detected A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. Check the other error messages for an indication of the problem. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 67
. RAPID RECOVERY SERVICES The Compaq ProLiant provides rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. The following topics are discussed here: n Automatic Server Recovery (ASR) n Server Health Logs - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 68
can dial in using Compaq Insight Manager or third party terminal emulator software to remotely run the Compaq Utilities to identify the source of the fault | OR | Local Server Administrator runs Compaq Utilities from Server console to identify the source of the fault Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 69
want the Server to recover from critical system faults, and specify when to monitor. This selection process is accomplished through the SmartStart installation process and can be modified through the Compaq System Configuration Utility. The ASR depends on an operating system driver that routinely - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 70
, and functionality may be reduced. ASR Security The standard Compaq ProLiant security password features function differently during Automatic Server Recovery-2 than during a typical system startup. During ASR the system will not prompt for the Power-On Password. This allows the ASR to restart the - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 71
put a message on the screen or continue booting the Server. The maximum number of system resets due to the ASR timer expiration has been reached, resulting in the loading of Compaq Utilities. The Server detected an error during the Power-On Self-Test. Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 72
in the Server interface with the Server Manager/R. NMI - Software Generated Interrupt Detected Error Software indicated a system error, resulting in a Server failure. Revision History Table Some errors can be resolved by reviewing changes to the Compaq ProLiant configuration. The Server has an - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 73
allows correlation of hardware changes with Server failure. The following information is stored the Compaq ProLiant and in certain options controllers allows the firmware (BIOS) power off during a firmware upgrade. A loss of power during upgrade may corrupt the upgrade. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 74
jumper information for the Compaq ProLiant 4500R RackMountable Server. System Board Switch SW1 is a six-position switch bank (S1-S6) that controls the security features and configuration of the computer . Figure 4-1. Location of ProLiant 4500R System Board Switches Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 75
Devices The Pluggable Fast-Wide SCSI-2 and the Fast-SCSI-2 hard drives automatically set the SCSI ID when plugged into the ProLiant 4500R Server. If the drives are part of a fault tolerant configuration, the replaced drive will automatically begin rebuilding when it is installed. NOTE: It is not - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 76
Jumper Information 4-3 Table 4-2 Jumper Settings For SCSI ID Device in Drive Bay SCSI ID Pin 3 ID2 Pin 2 ID1 Pin 1 ID0 6 6 ON ON OFF 5 5 ON OFF ON NOTE: SCSI ID's for bays 0-4 are preset to 0-4 respectively. No two drives can have the same SCSI ID. Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 77
4-4 Switch and Jumper Information Figure 4-2. Supported SCSI Options Jumper Locations Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 78
NetFlex-2 Controller The Compaq NetFlex-2 Controller has one jumper block which selects between Ethernet or Token Ring. Figure 4-3. Location of 32-Bit NetFlex-2 Controller Jumpers for Ethernet Figure 4-4. Location of 32-Bit NetFlex-2 Controller Jumpers for Token Ring Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 79
specifications for Compaq ProLiant 4500R Rack-Mountable Servers and optional hardware. n System Unit n Power Supply n Hard Drives n Diskette Drives n CD-ROM Drives n SIMMs n Fast-SCSI-2 Controller n Fast-Wide SCSI-2 Controller n NetFlex-2 Controller n NetFlex-3 Controller Maintenance and Service - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 80
Specifications Table 5-1 System Unit Specifications Dimensions Height Depth Width Weight Input Requirements Nominal Line Voltage Range Input Voltage Rated Frequency Rated Input Current Power Supply Standard Redundant Temperature BTU/hr 20% to 80% 5% to 90% 38.7° C Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 81
Specifications 5-3 Table 5-2 Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 200 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power 082 Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 82
Specifications Table 5-3 Redundant Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 200 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 83
ProLiant 4500R Server must add system RAM in matched sets of four, SIMMs must be the same size and speed. SIMM modules must be 60-, 70-, or 80-ns. Use Compaq SIMMs or JEDEC-compliant SIMMs that conform to this parity scheme only. Table 5-5 Compaq 19-Inch Rack Specifications and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 84
5-6 Physical and Operating Specifications Table 5-6 Compaq Integrated Fast-SCSI-2 Controller Drives Supported Data Transfer Method SCSI Channel Transfer Rate Maximum Transfer Rate on EISA Bus SCSI Termination External SCSI Connector Internal SCSI Connector Up to 7 total (internal and external) 32 - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 85
Physical and Operating Specifications 5-7 Table 5-8 Compaq Integrated Fast-Wide SCSI-2 Controller Drives Supported Data Transfer Method SCSI Channel Transfer Rate Maximum Transfer Rate on EISA Bus SCSI Termination External SCSI Connector Internal SCSI Connector Up to 7 total (internal and - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 86
Rate on EISA bus 33 MB/sec Standard Network Controller Configuration - Ethernet Meets IEEE 802.3 Specifications Supports AUI (DB-15) Supports 10BaseT (RJ-45) Supports Optional AUI to BNC Adapter Optional Network Controller Configuration - Token Ring Continued Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 87
Compaq NetFlex-2 ENET-TR Controller Continued Meets IEEE 802.5 Specifications on STP cable Meets proposed specifications on STP cable Supports Token Ring Interface (4- or 16-megabit per second data transfer rates) Supports STP (DB-9) Supports UTP (RJ-45) Physical and Operating Specifications 5-9 - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 88
and 11 Link and Network Activity Table 5-18 550-Megabyte Pluggable Fast-SCSI-2 Drive Specifications Capacity Block Size Interface Synchronous Transfer Buffer Size RPM Average Access 558.5 MB 512 Bytes Single-Ended Fast-SCSI-2 Up to 10 MB 256 Kbytes 5400 rpm 10.5 ms Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 89
Interface Synchronous Transfer Buffer Size RPM Average Access Fast-SCSI-2 4293.6 MB 512 Bytes Single-Ended Fast-SCSI-2 Up to 10 MB 512 Kbytes 7200 rpm 9.0 ms Fast-Wide SCSI-2 4293.6 MB 512 Bytes Single-Ended Fast-Wide SCSI-2 Up to 20 MB 512 Kbytes 7200 rpm 9.0 ms Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 90
-ROM Drive Specifications Dimensions (excluding projections) Weight Laser Specifications Beam Divergence Output Power Type Wave Temperature Humidity Absolute Humidity Atmosphere Nonoperating/Transportation Temperature Power Requirement Power Hz (with standard package) Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 91
and Operating Specifications 5-13 Table 5-23 Compaq Tray Load CD-ROM Drive Specifications Dimensions (excluding projections) Weight Laser Specifications Beam Divergence Output Power Type Wave Length 5 to 300 Hz 0.015 G2/Hz at 5 to 50 Hz (with standard package) Maintenance and Service Guide - Compaq ProLiant 4500 | Compaq ProLiant 4500R Rack-Mountable Servers Maintenance - Page 92
5-14 Physical and Operating Specifications Table 5-24 Diskette Drives Specifications Size LED Indicators (front panel) Read/Write Capacity per Diskette (high/low density) Drive Supported Drive Height Drive Rotation (rpm) 512 15/9 80/40 3/10 148.3/95 15 84 80/40 Two Maintenance and Service Guide
NOTICE
The information in this guide is subject to change without notice.
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© 1995 Compaq Computer Corporation.
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MAINTENANCE AND SERVICE GUIDE
Compaq ProLiant 4500R Rack-Mountable Servers
First Edition (May 1995)
Text Number 188471-001