Compaq d530 Getting Started

Compaq d530 - Convertible Minitower Desktop PC Manual

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  • Compaq d530 | Getting Started - Page 1
    Getting Started Business Desktops Document Part Number: 312942-002 May 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the
  • Compaq d530 | Getting Started - Page 2
    Microsoft, MS-DOS, Windows, and Windows NT are trademarks of services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors Desktops Second Edition (May 2004) First Edition (February 2003) Document Part Number: 312942-002
  • Compaq d530 | Getting Started - Page 3
    Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints 9 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www.hp.com iii
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    Contents iv www.hp.com
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    Software Ä CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing so may cause errors and follow the instructions on the Updates This system has been delivered to you from the HP factory with Microsoft Critical updates
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    System Please install the critical updates that were loaded on the system before connecting to the Internet. 1. Click Start > All Programs > Software Setup. The Welcome screen appears. 2. On the Welcome screen, click Next. Ensure that Microsoft Windows XP Service Pack 1 Hotfixes is checked. 3. Click
  • Compaq d530 | Getting Started - Page 7
    listed in this section. 6. Click on the Review and Install Updates link. 7. Click the Install Now button. This will start downloading the critical updates and automatically install them. After the updates have been installed, Windows XP will prompt you to reboot the machine. Be sure to save any
  • Compaq d530 | Getting Started - Page 8
    support software for the operating system from: www.hp.com/support You can also obtain the latest support software through a subscription to the Compaq Support CD Kit using the Support Software Management order form available at the following Web site: http://www.compaq.com/support/files/desktops
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    instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional
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    you encounter any problems during initial startup. ■ Hardware Reference Guide (PDF on library CD) Provides an overview of the product hardware as well as instructions for upgrading this series of computers and includes information on RTC batteries, memory, and power supply. ■ Computer Setup (F10
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    ✎ If you do not have a CD-ROM drive, you may download the product documentation from http://www.hp.com. Click support & drivers > Compaq reference library. Locating Regulatory Information The computer is a Class B digital device, pursuant to Part 15 of the FCC Rules. Refer to the Safety & Regulatory
  • Compaq d530 | Getting Started - Page 12
    before calling for technical support. ■ Look for flashing LEDs on the front of the computer that are codes for specific problems. Refer to "Interpreting Diagnostic Lights and Audible Codes" in this guide for details. ■ If the screen is blank, plug the monitor into a different video port on the
  • Compaq d530 | Getting Started - Page 13
    and the green power light is on. ■ Check to see that the monitor is turned on and the green monitor light is on. ■ Look for flashing LEDs on the front of the computer. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A in the Troubleshooting Guide on the
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    board or other option. See "Solving Hardware Installation Problems" for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you have connected a printer, you need to install a printer driver. ■ Remove all diskettes from your system before turning it on
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    that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation Library CD and under the reference library at the following Web site: http://www.hp.com/support. Solving General Problems You may be able to easily resolve the general
  • Compaq d530 | Getting Started - Page 16
    Getting Started Solving General Problems (Continued) Problem Cause Computer appears to pause periodically. Network driver is loaded and no network connection is established. Cursor will not move using the arrow keys on the keypad. The Num Lock key may be on. Cannot remove computer cover or
  • Compaq d530 | Getting Started - Page 17
    Getting Started Solving General Problems (Continued) Problem Cause Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause assembly is properly attached. 5. Contact an authorized reseller or service provider. www.hp.com 13
  • Compaq d530 | Getting Started - Page 18
    : 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board turns on. 3. Replace the system board. OR Press
  • Compaq d530 | Getting Started - Page 19
    Add New Hardware icon in the Control Panel (for Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem Probable Cause A new device is not recognized as part of the system. Device is not seated or connected
  • Compaq d530 | Getting Started - Page 20
    one at a time to isolate faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Video card is not seated properly or is bad, or system board is
  • Compaq d530 | Getting Started - Page 21
    they should be performed. Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. None Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (select models only) or normal Suspend
  • Compaq d530 | Getting Started - Page 22
    Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins. If Contact an authorized reseller or service provider. Red Power LED stays on. None
  • Compaq d530 | Getting Started - Page 23
    the power supply. 5. Replace the system board. Red Power LED 5 flashes five times, once every second, followed by a two second pause. Pre-video memory error 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate faulty module. 3. Replace third-party memory with HP memory
  • Compaq d530 | Getting Started - Page 24
    Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two second pause. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. Power on the
  • Compaq d530 | Getting Started - Page 25
    : 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board turns on. 3. Replace the system board. OR Press
  • Compaq d530 | Getting Started - Page 26
    the recommended corrective action. To order the Quick Troubleshooting Guide, use the following part numbers: ■ Part number 153837-001 for single copies ■ Part number 153838-001 for multiples of five Authorized dealers, resellers, and service providers should use the normal procedure for ordering
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Getting Started
Business Desktops
Document Part Number: 312942-002
May 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided software.
It also includes basic troubleshooting information should you have
problems during the initial startup process.