Compaq dc7100 Getting Started

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  • Compaq dc7100 | Getting Started - Page 1
    Document Part Number: 361199-002 November 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the initial startup process.
  • Compaq dc7100 | Getting Started - Page 2
    MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set of information. Getting Started Business Desktops First Edition (May 2004) Second Edition (November 2004) Document Part Number: 361199-002
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    Off the Computer 6 Finding More Information 7 Using the Documentation CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 14 Solving General Problems 14 Solving Hardware Installation Problems 20 Interpreting Diagnostic Lights and Audible Codes . . . .23
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    Contents iv www.hp.com Getting Started
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    to the computer until the on the computer, the operating follow the instructions on the computer during the installation process may damage the software that runs the computer or prevent its proper installation. ✎ If the computer shipped with more than one operating system language on the hard drive
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    Hotfixes appears as a Software Setup application choice, ensure that it is checked. b. If Microsoft Windows XP Service Pack Hotfixes does not appear as a Software Setup application choice, then the updates were preinstalled at the factory. Click Cancel and proceed to step 5. 3. Click Next to proceed
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    the Setup Complete window, click Finish to reboot the computer. 5. Proceed with the steps in the Downloading Updates from the Microsoft Windows Update Web site section to ensure you have all of the latest updates for your system. Downloading Updates from the Microsoft Windows Update Web Site 1. To
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    Review and Install Updates link. 7. Click the Install Now button. This will start downloading the critical updates and automatically install them. 8. After the updates have been installed, Windows XP will prompt you to reboot the machine. Be sure to save any files or documents that you may have open
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    software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. Transferring Files and Settings Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files
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    . For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional, click Start > Shut Down. In Microsoft Windows XP Home, click Start > Turn
  • Compaq dc7100 | Getting Started - Page 11
    any problems during initial startup. ■ Hardware Reference Guide (PDF on the CD) Provides an overview of the product hardware, as well as instructions for upgrading this series of computers, and includes information on RTC batteries, memory, and power supply. ■ Computer Setup (F10) Utility Guide (PDF
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    regulations. ✎ If you do not have a CD-ROM drive, you may download the product documentation from the Web at http://www.hp.com. Click support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Using the Documentation CD 1. Insert
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    isolate the exact problem before calling for technical support. ■ Run the Diagnostics for Windows utility. Refer to the Troubleshooting Guide on the Documentation CD for more information. ■ Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility
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    page 12 section in this guide for more general suggestions. ■ Refer to the comprehensive Troubleshooting Guide on the Documentation CD for more detailed information. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore CD will erase all data on the hard drive. 10 www.hp.com Getting Started
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    problem with the service technician. ■ Remove any hardware that was recently added to your system. ■ Remove any software that was recently installed. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore CD will erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP
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    light is on. ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ Turn up the brightness
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    board or other option. See "Solving Hardware Installation Problems" on page 20 for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ■ Remove all bootable media (diskette, CD, or USB
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    . A comprehensive Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Solving General Problems You may
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    on all models. Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Getting Started www
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    reserved memory back to the system. Restart the computer. Virus resident on the Run virus protection program. hard drive. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Cause unknown. Restart the computer. 16 www.hp.com Getting
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    Problems (Continued) Problem Cause Solution Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. The beeps an authorized reseller or service provider. Getting Started www.hp.com 17
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    less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5 V_aux
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    Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the computer are not flashing. (continued) OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check
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    Started Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognizes the device and configures the computer. If you install
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    the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Memory is installed incorrectly or
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    by a two second pause, and the computer beeps ten times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if
  • Compaq dc7100 | Getting Started - Page 27
    they should be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (only on some models) or normal Suspend mode
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    LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. ✎ Beeps may not
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    LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. ✎ Beeps may not
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    failure (power supply is overloaded). 1. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board. 2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on
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    and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 5 flashes five times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Pre-video memory error
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    stop. The LED flashes continue until the problem is resolved. System board failure (ROM detected failure prior to video). Replace the system board. Red Power LED 8 flashes eight times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop
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    second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Bad option card. 1. Check each graphics card by removing the card (one at a time if multiple cards), then power on the system to see if fault
  • Compaq dc7100 | Getting Started - Page 34
    button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5 V_aux light
  • Compaq dc7100 | Getting Started - Page 35
    Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are not flashing. (continued) OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check
  • Compaq dc7100 | Getting Started - Page 36
    Getting Started 32 www.hp.com Getting Started
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Getting Started
Business Desktops
Document Part Number: 361199-002
November 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.