Compaq dc7700 Quick Setup and Getting Started Guide
Compaq dc7700 - Convertible Minitower PC Manual
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Compaq dc7700 manual content summary:
- Compaq dc7700 | Quick Setup and Getting Started Guide - Page 1
- Compaq dc7700 | Quick Setup and Getting Started Guide - Page 2
- Compaq dc7700 | Quick Setup and Getting Started Guide - Page 3
Quick Setup & Getting Started Business PCs - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 4
Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services written consent of Hewlett-Packard Company. Quick Setup & Getting Started Business PCs First Edition (July - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 5
drive (some models) and are also available at http://www.hp.com/support. To access HP user guides: ▲ Select Start > All Programs > HP User Manuals. To access HP Insight Diagnostics: ▲ Refer to Accessing HP Insight Diagnostics in this guide. Notices WARNING! Text set off in this manner indicates that - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 6
iv About This Book ENWW - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 7
the Computer 10 Finding More Information 11 Accessing the User Guides 12 Before You Call for Technical Support 12 Helpful Hints 14 Basic Troubleshooting 16 Solving General Problems 16 Solving Hardware Installation Problems 20 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 8
vi ENWW - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 9
available in online help after you install the operating system. Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click the Start button. ENWW - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 10
, font sizes, and power management settings. To do so, right-click on the Windows Desktop, then click Personalize in Windows Vista or Properties in Windows XP to change display settings. For more information, refer to the online documentation provided with the graphics controller utility or the - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 11
recovery discs (Recommended) and click Next. 3. Follow the instructions in the wizard. The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 12
buy link under the Call HP heading to obtain the support center telephone number for your region. http://welcome.hp.com/country/us/en/wwcontact_us.html HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 13
4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags directory. 5. While the computer is on, insert the CD into an optical drive on the computer. 6. Shut down the operating system and turn off the computer. 7. Turn on the computer. The system will boot to the CD - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 14
you a listing of general information about the computer. Architecture-Provides system BIOS and PCI device information. Asset Control-Shows product name, asset tag, system serial number, and processor information. Communication-Shows information about the computer parallel (LPT) and serial (COM) port - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 15
Test-Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are Test or Complete Test, select the device to be tested from the drop-down list. If performing a Custom Test, Click the ENWW - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 16
process. When the test is complete, the Status tab shows whether the device passed or failed. 7. If errors are found, go to the Log tab Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 17
is the number of times the device has failed a test. ● The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab. the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error Codes button - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 18
remove the CD from the optical drive. Downloading the Latest Version of HP Insight Diagnostics 1. Go to http://www.hp.com. 2. Click the Software & Driver Downloads link. 3. Enter your product number (for example, dc7700) in the text box and press the Enter key. 4. Select your specific computer model - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 19
troubleshooting information should you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the product hardware, as well as instructions for upgrading this series of computers; includes information on RTC batteries, memory, and power supply. ● Computer - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 20
English. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the diagnostics utility. Refer to the Troubleshooting Guide for more information. ● Run the - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 21
drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 14 in this guide for more general suggestions. ● Refer to the comprehensive Troubleshooting Guide - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 22
online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 23
. See Solving Hardware Installation Problems on page 20 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the system - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 24
Troubleshooting Guide is available on the hard drive and under the reference library at http://www.hp.com/ support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Solving General Problems You - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 25
the RTC battery. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 26
locked. Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 27
memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps service provider. ENWW Basic Troubleshooting 19 - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 28
the power supply. 6. Replace the system board. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 29
configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. ENWW Basic Troubleshooting 21 - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 30
memory modules and to verify the proper installation. NOTE: DIMM 1 must always be installed. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power - Compaq dc7700 | Quick Setup and Getting Started Guide - Page 31
Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and
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