Compaq dc7700 Quick Setup and Getting Started Guide - Enhanced for Accessibil
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- Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 1
- Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 2
- Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 3
Quick Setup & Getting Started Enhanced For Accessibility Business PCs - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 4
Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services Quick Setup & Getting Started Business PCs First Edition (August 2006) Second Edition (January 2007) - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 5
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 6
iv About This Book ENWW - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 7
Downloading Microsoft Windows Updates 2 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 3 Protecting the Software 3 HP for Technical Support 7 Helpful Hints 9 Basic Troubleshooting 10 Solving General Problems 10 Solving Hardware Installation Problems 15 - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 8
vi ENWW - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 9
the computer was shipped with Microsoft Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation. CAUTION: Once the - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 10
critical updates and service packs. 5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine. Installing or Upgrading Device Drivers When installing - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 11
are only available on systems shipped with Microsoft Windows XP. The HP Backup and Recovery Manager included with Microsoft Windows Vista is a more limited version. Check for updates by clicking the Software & Driver Downloads link at http://www.hp.com. The HP Backup and Recovery Manager is an easy - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 12
: For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 13
CD) Provides basic networking information and instructions for installing device drivers and using network interface controller (NIC) features preinstalled on some desktop models; also provides information about Internet Service Providers and using the Internet. ● Troubleshooting Guide (PDF on the - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 14
download the product documentation from the Web at http://www.hp.com/support. Select your country and language, select See support and troubleshooting it does not run automatically: 1. In Microsoft Windows XP, click Start > Run. In Microsoft Windows Vista, click Start > All Programs > Accessories - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 15
the exact problem before calling for technical support. ● Run the diagnostics utility. Refer to the Troubleshooting Guide on the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at www.hp.com/ support - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 16
/ bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 17
start on power loss is set in Computer Setup. If it does not restart, press the power button to start the computer. ● Reconfigure your computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 15 for instructions. ENWW Helpful - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 18
board or component damage. Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation and Diagnostics CD and under the reference library at http://www.hp.com/support - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 19
display is incorrect. Cause RTC (real-time clock) battery may need to be replaced. Solution First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the ENWW Basic Troubleshooting 11 - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 20
Table 1 Solving General Problems (continued) Computer date and time display is incorrect. Cause Solution NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery. Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 21
Table 1 Solving General Problems (continued) Cannot remove computer cover or access panel. Cause Solution improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. ENWW Basic Troubleshooting 13 - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 22
Table 1 Solving General Problems (continued) Computer powered off automatically and the Power LED flashes Red two board header. 3. If fan is plugged in, but is not spinning, then replace the heatsink/fan assembly. 4. Contact an authorized reseller or service provider. System does not power on - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 23
after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 24
correct memory modules and to verify the proper installation. NOTE: DIMM 1 must always be installed. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 16 - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 25
Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM 1 must always be installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 26
Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red ten times, once every second, with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 27
not spinning, make sure the fan's cable is plugged onto the system board header. If fan is plugged in, but is not spinning, then replace heatsink/fan assembly. Contact an authorized reseller or service provider. Red Power LED flashes 3 three times, once every second, followed by a two second pause - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 28
until problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on the Documentation and Diagnostics CD for more information. 2. Replace the system board. 20 - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 29
is properly connected to the system board. 3. Check that both power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the ENWW Basic Troubleshooting 21 - Compaq dc7700 | Quick Setup and Getting Started Guide - Enhanced for Accessibil - Page 30
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the