Compaq dc7800 Quick Setup and Getting Started Guide
Compaq dc7800 - Convertible Minitower PC Manual
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- Compaq dc7800 | Quick Setup and Getting Started Guide - Page 1
- Compaq dc7800 | Quick Setup and Getting Started Guide - Page 2
- Compaq dc7800 | Quick Setup and Getting Started Guide - Page 3
Quick Setup & Getting Started Business PCs - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 4
Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services . Quick Setup & Getting Started Business PCs First Edition (July 2007) Document Part Number: 451270-001 - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 5
drive (some models) and are also available at http://www.hp.com/support. To access HP user guides: ▲ Select Start > All Programs > HP User Manuals. To access HP Insight Diagnostics: ▲ Refer to Accessing HP Insight Diagnostics in this guide. Notices WARNING! Text set off in this manner indicates that - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 6
iv About This Book ENWW - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 7
1 Installing the Operating System 1 Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 2 Protecting the Software 3 HP Backup and Recovery Manager 3 HP Insight Diagnostics 4 Accessing HP Insight Diagnostics 5 Survey Tab 6 Test - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 8
vi ENWW - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 9
information is available in online help after you install the operating system. Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been established, click the - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 10
critical updates and service packs. 5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine. Installing or Upgrading Device Drivers When installing - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 11
recovery discs (Recommended) and click Next. 3. Follow the instructions in the wizard. The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 12
Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 13
downloaded from http://www.hp.com. See Downloading the Latest Version of HP Insight Diagnostics on page 10 for more information. NOTE: HP instructions in the wizard to create a Recovery Disc Set. 4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq Utility Guide for more - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 14
Provides system BIOS and PCI device information. Asset Control-Shows product name, asset tag, system serial number, and processor information. Communication-Shows information about the computer parallel (LPT) and serial (COM) port settings, plus USB and network controller information. Graphics-Shows - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 15
. 5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list. If performing a Custom Test, Click the ENWW HP Insight Diagnostics 7 - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 16
Expand button and select the devices to be tested or click the Check All button to select all devices. 6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status tab, which allows you to monitor the progress of the test, is automatically displayed during - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 17
in the Help tab. The Clear Error Log button will clear the contents of the Error Log. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The HP Insight Diagnostics tab contains help topics and includes search and index features. The Error - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 18
optical drive. Downloading the Latest Version of HP Insight Diagnostics 1. Go to http://www.hp.com. 2. Click the Software & Driver Downloads link. 3. Enter . 7. Click HP Insight Diagnostics Offline Edition. 8. Select a language and click Download. NOTE: The download includes instructions on how to - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 19
basic troubleshooting information should you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the product hardware, as well as instructions for upgrading this series of computers; includes information on RTC batteries, memory, and power supply - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 20
with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the diagnostics utility. Refer to the Troubleshooting Guide for more information. ● Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 21
drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 14 in this guide for more general suggestions. ● Refer to the comprehensive Troubleshooting Guide - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 22
● Be in front of your computer when you call. ● Write down the computer serial number and product ID number, and the monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 23
not restart, press the power button to start the computer. ● Reconfigure your computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 20 for instructions. ● Be sure that all the needed device drivers have been installed. For - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 24
or component damage. Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the hard drive and under the reference library at http://www.hp.com/ support. Select your country and - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 25
update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker external speakers are properly connected and powered on and that the speakers' - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 26
Problems HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key. Poor performance is experienced. Cause Processor is hot. Hard drive is full. Low on memory - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 27
in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 28
, then replace the power supply. 6. Replace the system board. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 29
power cord from the wall outlet and allow the internal system components to cool before touching. Table 2 Solving Hardware Installation Problems instructions Windows ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. ENWW Basic Troubleshooting - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 30
memory modules and to verify the proper installation. NOTE: DIMM 1 must always be installed. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power - Compaq dc7800 | Quick Setup and Getting Started Guide - Page 31
Problems (continued) Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution For systems with integrated graphics, replace the system board. Power