Compaq nw8000 HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio
Compaq nw8000 - Mobile Workstation Manual
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- Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 1
Maintenance and Service Guide HP Compaq nc8000 Business Notebook HP Compaq nw8000 Mobile Workstation Document Part Number: 333954-005 October 2006 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 2
be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nc8000 Business Notebook HP Compaq nw8000 Mobile Workstation Fifth Edition: October 2006 First Edition: September - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 3
1-13 1.3 Clearing a Password 1-16 1.4 Power Management 1-17 1.5 External Components 1-18 1.6 Design Overview 1-31 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities 2-2 2.2 Using Diagnostics for Windows 2-7 2.3 Troubleshooting Flowcharts 2-10 Maintenance and Service Guide iii - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 4
4.1 Tools Required 4-1 4.2 Service Considerations 4-2 4.3 Preventing Damage to Removable Drives 4-3 4.4 Preventing Electrostatic Damage 4-4 4.5 Packaging and Transporting Precautions 4-5 4.6 Workstation Precautions 4-6 4.7 Grounding Equipment and Methods 4-7 iv Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 5
5-24 5.13 Heat Sink 5-27 5.14 Processor 5-29 5.15 LED Switch Cover 5-31 5.16 RTC Battery 5-33 5.17 Security Module (TPM 5-34 5.18 Display Assembly 5-35 5.19 Top Cover 5-38 5.20 Speaker 5-41 5.21 TouchPad 5-42 5.22 Fan Assembly 5-44 5.23 System Board 5-46 Maintenance and Service Guide v - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 6
Contents 6 Specifications A Connector Pin Assignments B Power Cord Requirements C Screw Listing Index vi Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 7
, an Intel® Pentium® M processor with 64-bit architecture, an ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of discrete video memory, and extensive multimedia support. HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Maintenance and Service Guide 1-1 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 8
code LY2Z applies to all models of the HP Compaq nc8000 Business Notebook. Configuration code MDBZ applies to all models of the HP Compaq nw8000 Mobile Workstation. Table 1-1 HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions Key Cnc P 170 U5 80 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 9
Description Table 1-1 HP Compaq nc8000 Business Notebook and HP Compaq nw8000 Mobile Workstation Model Naming Conventions (Continued) Key Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX 1 2 3 4 56 7 8 9 10 Key Description Options 7 Integrated communication/ wireless device G = Combination modem - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 10
HP Compaq nc8000 Business Notebook Models These HP Compaq nc8000 Business Notebook models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, lithium ion (Li-Ion) battery pack ABU DQ618A ABA 1-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 11
HP Compaq nc8000 Business Notebook Models (Continued) These HP Compaq Business Notebook nc8000 models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 64-MB discrete video memory ■ 8-cell, Li-Ion battery pack UUZ DJ242A ABU Maintenance and Service Guide 1-5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 12
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 P Asia Pacific Australia Belgium Brazil Czech Republic Denmark DN889A ABE DN889A AK8 DN889A UUZ DN889A AB0 DN889A AKL DN889A AB8 DN889A ABU DN889A ABA 1-6 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 13
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 P 160 S5 40 D Gn 51 2 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Kingdom DJ241A ABH DJ241A ABN DJ241A AB9 DJ241A ABE DJ241A AK8 DJ241A UUZ DJ241A ABU Maintenance and Service Guide 1-7 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 14
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 RP 150 U5 60 W Gj 51 P Europe DU250S#ABB Cnc8000 RP 150 X5 40 D Gi 25 #AB9 DJ243A#ACB DJ243A#ABV DJ243A#AKN DJ243A#ABE DJ243A#AK8 DJ243A#UUZ DJ243A#AB8 DJ243A#ABU 1-8 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 15
Product Description Table 1-2 HP Compaq nc8000 Business Notebook Models (Continued) Cnc8000 RP 150 X5 40 W Gi 25 P People's Republic of China DT819P#AB2 Cnc8000 RP 150 ABA Cnc8000 P 140 X5 40 D Gn 25 P French Canada DH917U ABC United States DH917U ABA Maintenance and Service Guide 1-9 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 16
HP Compaq nw8000 Mobile Workstation Models These HP Compaq nw8000 Mobile Workstation models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ TPM security card ■ 8-cell, Li-Ion battery pack ABG 1-10 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 17
HP Compaq nw8000 Mobile Workstation Models (Continued) These HP Compaq nw8000 Mobile Workstation models feature the following: ■ Dual point (pointing stick and TouchPad) pointing device ■ 128-MB discrete video memory ■ 8-cell, Li-Ion battery pack ABU DN913A ABA Maintenance and Service Guide 1-11 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 18
Product Description Table 1-3 HP Compaq nw8000 Mobile Workstation Models (Continued) Cnw8000 P 170 U5 60 W Gm 51 P Asia Pacific DU534P UUF Cnw8000 P 170 U5 60 W Gd DT820P AB2 Cnw8000 P 170 U5 60 W Gm 10 P French Canada DH919U ABC United States DH919U ABA 1-12 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 19
■ ATI MOBILITY RADEON 9600 Pro graphics controller with 128 or 64 MB of video memory, varying by notebook model ■ 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model ■ 256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® Windows® 2000 or Windows XP - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 20
PC Cards ■ External 65-W AC adapter with power cord ■ 8-cell Li-Ion battery pack ■ HP PremierSound audio ■ Support for the following optical drives: ❏ 24X Max DVD/CD-RW Combo Drive ❏ 24X Max DVD+RW/R and CD-RW Combo Drive ❏ 8X Max DVD-ROM Drive ❏ 24X Max CD-ROM Drive 1-14 Maintenance and Service - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 21
■ Connectors: ❏ SD Card ❏ Infrared ❏ Two Type II PC Card slots ❏ RJ-11 (modem) ❏ RJ-45 (NIC) ❏ Two Universal Serial Bus (USB) 2.0 ❏ S-Video ❏ Parallel ❏ Serial ❏ External monitor ❏ DC power ❏ Docking ❏ IEEE 1394 digital ❏ Microphone ❏ Stereo speaker/headphone Maintenance and Service Guide 1-15 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 22
RTC Battery"). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings are cleared. 1-16 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 23
Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■ Lid switch - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 24
Product Description 1.5 External Components The external components on the front and right side of the notebook are shown below and described in Table 1-4. Front and Right-Side Components 1-18 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 25
SD Memory Card and MultiMedia Cards. MultiBay Supports an optional MultiBay device, such as a drive or battery pack. Infrared port Provides wireless communication between the notebook and an optional IrDA-compliant device. RJ-11 jack Connects a modem cable. Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 26
Product Description The external components on the rear and left side are shown below and described in Table 1-5. Rear and Left-Side Components 1-20 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 27
notebook using a standard USB cable, and connect an optional External MultiBay to the notebook using the External MultiBay-powered USB cable. 1394 connector Connects a device that requires high bandwidth, such as a digital camera or other video or audio device. Maintenance and Service Guide 1-21 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 28
solutions is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen. Optical disk drive Reads and records CD and DVD media. Battery bay Holds the primary battery pack. The battery pack ships outside the notebook. 1-22 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 29
Product Description The notebook keyboard components are shown below and described in Table 1-6. Keyboard Components Maintenance and Service Guide 1-23 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 30
5 6 7 8 Table 1-6 Keyboard Components Component Function Windows logo key Displays the Windows Start menu. fn key Executes frequently used system functions when pressed in combination with a function key or shortcut menu for items beneath the pointer. 1-24 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 31
Product Description The notebook top components are shown below and described in Table 1-7. Top Components Maintenance and Service Guide 1-25 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 32
a pillow, blanket, rug, or thick clothing, can block airflow. Power button When the notebook is: ■ Off, press and release to turn release to exit Hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press audio input. 1-26 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 33
Product Description Top Components (Continued) Maintenance and Service Guide 1-27 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 34
/standby light also blinks when a battery pack that is the only available power source reaches a critical low-battery condition. The light turns off when the system enters hibernation or shuts down. Wireless on/off light On: An integrated wireless device has been enabled. Left and right TouchPad - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 35
Product Description The external components on the bottom of the notebook are shown below and described in Table 1-8. Bottom Components Maintenance and Service Guide 1-29 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 36
latch Releases the primary battery pack from the battery bay. Battery bay Holds the primary battery pack. Battery pack ships outside the notebook. Hard drive cover latch Releases the cover on the hard drive bay. Hard drive Holds the primary hard drive. 1-30 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 37
" for disassembly steps. The system board provides the following device connections: ■ Memory expansion board ■ Mini PCI communications devices ■ Hard drive ■ Display ■ Keyboard, TouchPad, and pointing stick ■ Audio ■ Intel Pentium M processor ■ Fan ■ PC Card ■ MCD modem ■ Bluetooth wireless LAN - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 38
Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. printed wiring board modification may void any warranty or exchange allowances. Maintenance and Service Guide 2-1 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 39
possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows XP Professional or Windows XP Home. ✎ It is not necessary to configure a device connected to a USB connector on the notebook or to an optional HP Port Replicator. Using - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 40
any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save system configuration settings to a diskette. Restore system configuration the current session, then exit and restart the notebook. Maintenance and Service Guide 2-3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 41
write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identification numbers for the notebook, a Port Replicator, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 42
for a USB keyboard. When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded. ■ Set an optional external monitor or overhead projector connected to a video card in a Port Replicator as the primary device. When the notebook display is set as secondary - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 43
Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device the Intel SpeedStep window. When Disable is selected, the notebook runs in Battery Optimized mode. Run a quick comprehensive self test on hard drives in the system that support the test features. *Video modes vary - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 44
Troubleshooting 2.2 Using Diagnostics for Windows When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens. You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 45
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device insert or remove devices. ❏ Unattended Mode - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 46
Troubleshooting 6. Select the Begin Testing button. 7. Select a tab to view a test report: ❏ Status tab-Summarizes the tests run, passed, and failed during the current testing session. ❏ Log tab-Lists tests run on the system then print the file from your folder. Maintenance and Service Guide 2-9 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 47
-No OS Loading, Hard Drive, Part 3" 2.13 "Flowchart 2.13-No OS Loading, Diskette Drive" 2.14 "Flowchart 2.14-No OS Loading, CD- or DVD-ROM Drive" 2.15 "Flowchart 2.15-No Audio, Part 1" 2.16 "Flowchart 2.16-No Audio, Part 2" 2.17 "Flowchart 2.17-Nonfunctioning Device" 2.18 "Flowchart 2.18 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 48
2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Go to "Flowchart 2.2-No Power, Part 1". Y N Beeps, LEDs, or error messages? Y N Check LED board, speaker connections. N All drives working? Y Go to "Flowchart 2.17-Nonfunctioning Device" Is there video? (no boot) Y N Is - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 49
Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is off). Remove from Port Replicator (if applicable). N Power up on battery power? Y *Reset power. N Power up on battery power? Y Go to "Flowchart 2.3-No Power, Part 2" N Power up on AC power? Y *Reset power. N Power up on - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 50
in battery socket and clean if necessary. Y Power on? N Done Check battery by recharging it, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to "Flowchart 2.4-No Power, Part 3" Done Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 51
. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different outlet. External Internal or external AC adapter? Replace external AC adapter. Internal N Go to "Flowchart 2.5-No Power, Part 4" Power on? Y Done Done 2-14 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 52
) in the order given. Check notebook operation after each of the following two replacement steps: 1. Internal DC to DC converter, processor, and system board* 2. Internal AC adapter *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 53
Troubleshooting Flowchart 2.6-No Video, Part 1 No video. Stand-alone or Port Replicator? Port board (if applicable) 3. Display 4. System board N N Video OK? Y Try another display. Internal and external video OK? Y Replace system board. Done Done 2-16 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 54
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1" Remove notebook from Port Replicator, if external video OK? N Adjust external monitor display. Go to "Flowchart 2.8-Nonfunctioning Port Replicator" Done Done Maintenance and Service Guide 2-17 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 55
Troubleshooting Flowchart 2.8-Nonfunctioning Port Replicator Nonfunctioning Port Replicator. Reseat power cord in Port Replicator and power outlet. each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Port Replicator motor mechanism 2-18 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 56
.* Troubleshooting Reseat power cord in Port Replicator and power outlet. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive" No OS loading from CD- or DVD-ROM drive, go - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 57
booting order. N Boot from diskette? Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive" N Boot from hard drive? Y Done Change boot priority through the Setup utility and reboot. N Boot from hard drive? Y Go to "Flowchart 2.17-Nonfunction ing Device" 2-20 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 58
, then format hard drive to bootable C:\ prompt. Hard drive formatted? Y Format hard drive and bring to a bootable C:\ prompt. Y Notebook booted? Load OS using System Restore CD N (if applicable). Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" Maintenance and Service Guide 2-21 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 59
Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? Y Install OS and reboot. Y Virus on hard drive? N Run SCANDISK and check for bad sectors. N Can bad sectors be fixed? Y Clean virus. - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 60
instructions. Check diskette for system files. Try different diskette. Y Nonsystem disk error? N 1. Replace diskette drive. 2. Replace system board. Y OS loading? N Done Change boot priority using the Setup utility. Go to "Flowchart 2.17-Nonfunctioning Device" Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 61
disc. Y Boots from CD or DVD? N Done Y Reseat drive. Boots from CD or DVD? N N Booting from another device? Y Y Booting order correct? N Done Go to "Flowchart 2.17-Nonfunctioning Device" Clear CMOS. Refer to "Section 1.3 Clearing a Password" for instructions. Correct boot order using the - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 62
components one at a time, as applicable. Check audio status after each change. 1. Port Replicator audio cable 2. Audio cable 3. Speaker 4. Port Replicator audio board 5. Backplane board 6. I/O Board Go to "Flowchart 2.17-Nonfunction ing Device" N Y Audio? Done Maintenance and Service Guide 2-25 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 63
drivers and set configuration in OS. Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? N Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2-26 Maintenance and Service - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 64
. N Device boots properly? Y Y Any physical device detected? N Replace hard drive. Replace NIC. If integrated NIC, replace system board. Fix or replace broken item. Go to "Flowchart 2.9-No OS Loading" N Device boots properly? Y Done Replace diskette drive. Done Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 65
operating properly. Connect notebook to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-28 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 66
Connect notebook to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-29 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 67
to nondigital line. N NIC/modem configured in OS? Y Reload drivers and reconfigure. N Y OK? Done Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y OK? N Done Replace system board. 2-30 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 68
breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide 3-1 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 69
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3-2 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 70
display hinges RTC battery Mini PCI communications board shield Bluetooth cover Battery bezel Hard drive cover Not illustrated: Notebook feet (4) LED switch cover 345063-001 341520-141 341520-031 341520-001 Top cover (includes TouchPad and speaker) 345061-001 Maintenance and Service Guide 3-3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 71
Illustrated Parts Catalog Notebook Major Components (Continued) 3-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 72
-001 356597-001 345857-001 353395-001 12 System boards (include thermal grease) With 128 MB of video memory With 64 MB of video memory 349206-001 345064-001 13 Trusted Platform Module (TPM) 345856-001 * Integrated smart card 379336-001 *Not illustrated. Maintenance and Service Guide 3-5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 73
Illustrated Parts Catalog Notebook Major Components (Continued) 3-6 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 74
349240-001 16 MultiBay devices 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD+RW/R and CD-RW Combo Drive 4X Max Reg DVD+RW/R and CD-RW Combo Drive 241995-001 228746-001 251292-001 344256-001 17 Base enclosure (includes optical drive shield, hard 345062-001 drive shield, and four - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 75
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components Item Description Spare Part Number *Not illustrated. 3-8 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 76
Part Number 345066-001 Item Description 1 Left and right display hinges 2 RTC battery 3 Mini PCI communications board shield 4 Bluetooth cover 5 Battery bezel 6 Hard drive cover 7 Notebook feet (4) * Integrated smart card bezel *Not illustrated. Maintenance and Service Guide 3-9 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 77
Illustrated Parts Catalog 3.4 Miscellaneous Cable Kit Components Miscellaneous Cable Kit Components Table 3-3 Miscellaneous Cable Kit Components Spare Part Number 345056-001 Item 1 2 Description Bluetooth cable Modem cable 3-10 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 78
Information Item 1 Description Hard drives (includes hard drive bezel and frame) 80-GB 5400-rpm 60-GB 5400-rpm 40-GB 5400-rpm (all models) (all models) (all models) 60-GB 7200-rpm (nw8000 only) Spare Part Number 345632-001 345631-001 345630-001 345855-001 Maintenance and Service Guide 3-11 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 79
CD-ROM Drive MultiBay devices 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max Slim DVD/R+W and CD-RW Combo Drive 4X Max Regular DVD/R+W and CD-RW Combo Drive Spare Part Number 349242-001 349241-001 349243-001 349240-001 135233-001 228746-001 251292-001 344256-001 3-12 Maintenance and Service - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 80
not illustrated) Description Spare Part Number AC adapters 90-W, PFC 65-W 239705-001 Port Replicator 339096-001 339097-001 Power cords Australia Brazil Denmark Europe/Middle C, "Screw Listing" for more information on screw specifications and usage.) 345057-001 ■ Torx T8M2.0×6.0 screw - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 81
Description 24X Max CD-ROM drive 65-watt AC adapter 90-watt, PFC, AC adapter Diskette drive 3-wire power cord - United States 3-wire power cord - Australia 3-wire power cord - Europe, Middle East, Africa 3-wire power cord - United Kingdom 3-wire power cord - Italy 3-wire power cord - Denmark 3-wire - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 82
Leather, top load, SG Memory expansion board, 333 MHz, 256-MB DDR Memory expansion board, 333 MHz, 512-MB DDR Memory expansion board, 333 MHz, 1024-MB DDR Battery pack, 8-cell, 4.4 Wh, pointing stick) - Denmark Keyboard (including pointing stick) - Norway Maintenance and Service Guide 3-15 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 83
(including pointing stick) - Slovenia Keyboard (including pointing stick) - Israel Keyboard (including pointing stick) - Switzerland Keyboard (including pointing stick) - Iceland 4X Max Reg DVD+RW/R and CD-RW combo drive Miscellaneous Cable Kit Misc Screw Kit 3-16 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 84
Wireless LAN card 60-GB (7200-rpm) hard drive (nw8000 only) Trusted Platform Module (TPM) Intel Pentium M (Dothan) processor, 1.8 GHz Bluetooth wireless communications board System board (includes 128-MB discrete video memory) 24X Max CD-ROM Drive 8X Max DVD-ROM drive Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 85
CD-RW combo drive 24X Max DVD/CD-RW combo drive Intel Pentium M (Dothan) processor, 2.0 GHz Intel Pentium M (Dothan) processor, 1.6 GHz Intel Pentium M (Dothan) processor, 1.7 GHz Intel Pentium M (Dothan) processor, 1.5 GHz Battery pack, 8-cell, 4.8AHR 60-GB (7200-rpm) hard drive (includes bezel and - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 86
securing the Mini PCI communications board to the computer. A T7 pin bit screw driver is required to remove the Mini PCI communications board on these computer models. communications boards. ■ 5.0-mm socket for system board standoffs ■ Flat-bladed screwdriver Maintenance and Service Guide 4-1 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 87
during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 88
, such as monitors or speakers. ■ Avoid exposing a drive to temperature extremes or liquids. ■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE: Handle With Care." Maintenance and Service Guide 4-3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 89
power to alter device device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy. 4-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 90
■ Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. ■ Place items on a grounded surface before removing them from their containers. ■ Always is not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 4-5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 91
components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. 4-6 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 92
strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a workstations with ground cords of one-megohm resistance. ■ Static-dissipative tables or floor mats with hard ties to the ground. ■ Field service - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 93
4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V ✎ A product can be Voltage Protection Level 1,500 V 7,500 V 5,000 V 4-8 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 94
and replacement procedures. There are 62 screws in eight different sizes that must be removed, replaced, and loosened when servicing the notebook. Make note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing" for detailed information on screw sizes - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 95
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5-2 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 96
Removed Preparing the notebook for disassembly Battery pack Hard drive Notebook feet 0 1 to remove 4 screws and 2 alignment pins to disassemble 0 MultiBay device 0 Bluetooth board 3 Integrated smart card 0 Optical drive 1 Keyboard 1 Memory expansion board 0 Modem board 2 Mini - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 97
Removal and Replacement Procedures Disassembly Sequence Chart (Continued) Section Description # of Screws Removed 5.20 Speaker 6 5.21 TouchPad 3 5.22 Fan assembly 4 5.23 System board 4 5-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 98
is off or in hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the notebook. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord. Maintenance and Service Guide 5-5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 99
the notebook upside down with the front facing you. b. Slide and hold the battery release latch 1 toward the back of the notebook. c. Use the notch in the battery pack to slide the battery pack to the right 2. d. Remove the battery pack. Removing the Battery Pack 5-6 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 100
the battery bezel by sliding it down and off of the battery pack. ✎ The battery bezel is included in the Miscellaneous Plastics Kit, spare part number 345066-001. Removing the Battery Bezel Reverse the above procedure to install the battery pack and battery bezel. Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 101
Slide and hold the tab on the hard drive cover to the left 2. d. Swing the right edge of the hard drive cover up and to the left 3. ✎ The hard drive cover is included in the Miscellaneous Plastics Kit, spare part number 345066-001. Removing the Hard Drive Cover 5-8 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 102
Removal and Replacement Procedures e. Use the Mylar tab 1 to slide the hard drive to the right 2 to disconnect it from the system board. f. Lift the hard drive straight up to remove it 3. Removing the Hard Drive Maintenance and Service Guide 5-9 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 103
3 that secure the hard drive to the hard drive frame. i. Remove the hard drive 4 from the hard drive frame. j. Remove the hard drive connector 5 from the hard drive. Disassembling the Hard Drive Reverse the above procedure to assemble and install the hard drive. 5-10 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 104
feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 345066-001. The feet attach to the base enclosure as illustrated below. Notebook Feet Locations Maintenance and Service Guide 5-11 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 105
Replacement Procedures 5.5 MultiBay Device Spare Part Number Information 1.44-MB diskette drive 24X Max CD-ROM Drive 8X Max DVD+RW/R and CD-RW Combo Drive 24X Max DVD+RW/R and CD-RW Combo Drive 135233-001 228746-001 251292-001 344256-001 1. Prepare the notebook for disassembly (refer to Section - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 106
001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. cover to the notebook. 4. Lift the cover straight up to remove it 2. ✎ The Bluetooth cover is included in the Miscellaneous Plastics Kit, spare part number 345066-001. Removing the Bluetooth Cover Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 107
Disconnect the Bluetooth cable from the Bluetooth board 1 and the system board 2. ✎ The Bluetooth cable is included with the Bluetooth screws 3 that secure the Bluetooth board to the Bluetooth cover. 7. Remove the board from the cover 4. Removing the Bluetooth Board Reverse the above procedure to - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 108
Spare Part Number Information Integrated smart card 379336-001 ✎ The integrated smart card is located in the bottom PC Card slot. 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove any PC Card or spacer from the top PC Card slot. 3. Using a flat-bladed tool, pry the smart - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 109
. 5. Eject the smart card from the notebook using a flat-bladed tool to press the small metal eject tab 1 to the left of the smart card. 6. Remove the card from the slot 2. Removing the Smart Card Reverse the above procedure to install the integrated smart card. 5-16 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 110
Spare Part Number Information 24X Max DVD+RW/R and CD-RW Combo Drive 8X Max DVD-ROM Drive 24X Max DVD/CD-RW Combo Drive 24X Max CD-ROM Drive 349242-001 349241-001 349243-001 349240-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the right - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 111
-251 341520-171 341520-BA1 341520-071 341520-B71 341520-BG1 341520-AB1 341520-281 341520-141 341520-031 341520-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the front facing you. 5-18 Maintenance and - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 112
Removal and Replacement Procedures 3. Remove the T8M2.×6.0 screw that secures the keyboard to the notebook. Removing the Keyboard Screw Maintenance and Service Guide 5-19 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 113
the rear edge of the keyboard up and swing it toward you 2 until it rests on the palm rest. Releasing the Keyboard 5-20 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 114
cable is attached and disconnect the cable 4. Disconnecting the Keyboard Cables 10. Remove the keyboard. Reverse the above procedure to install the keyboard. Maintenance and Service Guide 5-21 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 115
tabs 1 that secure the memory expansion board to the socket. The free end of the board rises. 4. Pull the board away from the socket at a 45-degree angle 2. Removing a Memory Expansion Board Reverse the above procedure to install a memory expansion board. 5-22 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 116
Board Modem board Spare Part Number Information 325521-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). board 2 to disconnect the board from the system board. Removing the Modem Board Screws Maintenance and Service Guide 5-23 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 117
LAN (ROW) 802.11b/g wireless modem (MOW) 802.11b/g wireless modem (ROW) 325525-001 325526-001 339742-291 345641-001 345640-001 368247-001 368248-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 5-24 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 118
screws (M2.0×4.0) securing the Mini PCI communications board to the computer. A T7 pin bit screw driver is required to remove the Mini PCI communications board on these computer models. 3. Remove the two -001. Removing the Mini PCI Communications Board Shield Maintenance and Service Guide 5-25 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 119
the Mini PCI Communications Board 8. Remove the Mini PCI communications board. Reverse the above procedure to install the Mini PCI communications board. 5-26 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 120
Spare Part Number Information Heat sink (includes grease) 345067-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 3. Remove the the notebook. Removing the Heat Sink 6. Remove the heat sink. Maintenance and Service Guide 5-27 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 121
to both surfaces. Removing the Thermal Grease From the Heat Sink and Processor Reverse the above procedure to install the heat sink. 5-28 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 122
) processor, 2.0 GHz 340165-001 319777-001 319776-001 319775-001 359636-001 356596-001 356597-001 345857-001 353395-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Release the keyboard (refer to Section 5.9). 3. Remove the heat sink (refer to Section 5.13). Maintenance and - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 123
Replacement Procedures 4. Use a flat-bladed screwdriver to turn the processor locking screw one-quarter turn counterclockwise 1. 5. Remove the processor from the system board socket 2. ✎ Note that the gold triangle 3 on the processor should be aligned in the front left corner when you install the - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 124
switch cover 345063-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Turn the notebook upside down with the rear facing you. 3. Remove the T8M2.0×6.0 screw that secures the LED switch cover to the notebook. Removing the LED Switch Cover Screw Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 125
facing you. 5. Open the notebook. 6. Lift the left 1 and right 2 sides of the LED switch cover to disengage the cover from the notebook. 7. Remove the LED switch cover. Removing the LED Switch Cover Reverse the above procedure to install the LED switch cover. 5-32 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 126
LED switch cover (refer to Section 5.15). 3. Disconnect the RTC battery cable 1 from the system board. 4. Slide the RTC battery out of the clips in the top cover 2 and remove the battery. Removing the RTC Battery Reverse the above procedure to install the RTC battery. Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 127
Security Module (TPM) 345856-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove the LED switch cover (refer to Section 5.15). 3. Remove the PM3.5×3.0 screw 1 that secures the security card to the system board. 4. Lift the security module straight up 2 to disconnect - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 128
(refer to Section 5.12). 4. Remove the LED switch cover (refer to Section 5.15). 5. Disconnect the display cable 1 from the system board. 6. Remove the wireless antenna cables from the opening 2 and the clips 3 in the top cover. Disconnecting the Display Cables Maintenance and Service Guide 5-35 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 129
Position the notebook with the rear facing toward you. 8. Remove the two T8M2.0×6.0 screws 1 that secure the display hinge covers to the notebook. 9. Remove the two T8M2.0×6.0 screws 2 that secure the display assembly to the notebook. Removing the Display Screws 5-36 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 130
, remove the display hinge covers 2 from the display assembly. ✎ The display hinge covers are included in the Miscellaneous Plastics Kit, spare part number 345066-001. Removing the Display Assembly Reverse the above procedure to install the display assembly. Maintenance and Service Guide 5-37 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 131
switch cover (refer to Section 5.15). 4. Remove the display assembly (refer to Section 5.18). 5. Turn the notebook upside down with the front facing you. 6. Remove the 17 T8M2.0×6.0 screws that secure the top cover to the notebook. Removing the Top Cover Screws 5-38 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 132
the front facing you. 8. Remove the TM2.0×4.0 screw 1 near the fan that secures the top cover to the notebook. 9. Lift the front edge of the top cover 2 until the speaker cable 3, TouchPad cable 4, and microphone cable 5 are accessible. Releasing the Top Cover Maintenance and Service Guide 5-39 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 133
cables 2. 11. Release the ZIF connector 3 to which the TouchPad cable is attached and disconnect the TouchPad cable 4 from the system board. Disconnecting the Top Cover Cables 12. Remove the top cover. Reverse the above procedure to install the top cover. 5-40 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 134
cover upside down with the rear facing you. 3. Remove the five T8M2.0×4.0 screws 1 and one T8M2.0×6.0 screw 2 that secure the speaker to the top cover. 4. Remove the speaker 3 from the top cover. Removing the Speaker Reverse the above procedure to install the speaker. Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 135
refer to Section 5.19) ❏ Speaker (refer to Section 5.20) 2. Remove the three Torx T8M2.0×3.5 screws 1 that secure the TouchPad and bracket to the top cover. 3. Lift the left side of the bracket 2, then slide the bracket to the left. Removing the TouchPad Bracket 5-42 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 136
4. Remove the bracket. 5. Remove the TouchPad 1 from the top cover. 6. Release the ZIF connector 2 to which the TouchPad cable is attached and disconnect the cable 3. Removing the TouchPad Reverse the above procedure to install the TouchPad and bracket. Maintenance and Service Guide 5-43 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 137
Replacement Procedures 5.22 Fan Assembly Fan assembly Spare Part Number Information 345065-001 1. Prepare the notebook for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ Heat sink (refer to Section 5.13) ❏ LED switch cover (refer to - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 138
2 that secures the fan assembly to the notebook. 4. Remove the fan assembly 3 from the notebook. 5. Remove the three PM1.5×4.0 screws 4 that secure the fan to the fan housing. 6. Remove the fan 5. Removing the Fan Reverse the above procedure to install the fan. Maintenance and Service Guide 5-45 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 139
for disassembly (refer to Section 5.3) and remove the following components: ❏ Keyboard (refer to Section 5.9) ❏ LED switch cover (refer to Section 5.15) ❏ Display assembly (refer to Section 5.18) ❏ Top cover (refer to Section 5.19) ❏ Fan (refer to Section 5.22) 5-46 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 140
Removal and Replacement Procedures 2. Remove the four T8M2.0×4.0 screws that secure the system board to the notebook. Removing the System Board Screws Maintenance and Service Guide 5-47 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 141
base enclosure out 1 to allow the system board to clear the base enclosure. 4. Lift the front edge of the system board 2 until the board clears the base enclosure. 5. Slide the system board toward you 3 to remove it from the notebook. Removing the System Board 5-48 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 142
disconnect the modem cable from the system board and remove the cable. ✎ The modem cable is included in the Miscellaneous Cables Kit, spare part number 345056-001. Removing the Modem Cable Reverse the above procedure to install the modem cable and system board. Maintenance and Service Guide 5-49 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 143
chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height Width Depth 4.1 cm 32.6 cm 27.5 cm 1.61 in 12.83 in 10.83 in Weight (with main battery pack and MultiBay weight saver) 2.95 kg 6.50 lb Stand-alone power requirements Nominal operating voltage (Li - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 144
Specifications Table 6-1 Notebook (Continued) Altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) 0 to 3,048 m 0 to specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6-2 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 145
Specifications Table 6-2 15.0-inch, UXGA, TFT Display Dimensions Height Width Diagonal 29.9 cm RGB vertical stripe Backlight Edge lit Character display 80 × 25 Total power consumption 6.5 W Viewing angle +/- 85° horizontal, +15/-35° vertical typical Maintenance and Service Guide 6-3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 146
Specifications Table 6-3 15.1-inch, SXGA+, TFT Display Dimensions Height Width Diagonal 29.9 cm RGB vertical stripe Backlight Edge lit Character display 80 × 25 Total power consumption 5.75 W Viewing angle +/- 35° horizontal, +15/-35° vertical typical 6-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 147
Specifications Table 6-4 15.0-inch, XGA, TFT Display Dimensions Height Width Diagonal 29.9 cm RGB vertical stripe Backlight Edge lit Character display 80 × 25 Total power consumption 5.75 W Viewing angle +/- 35° horizontal, +15/-35° vertical typical Maintenance and Service Guide 6-5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 148
Specifications Table 6-5 Hard Drives User capacity per drive1 80-GB 80 41°F to 131°F) 11 GB = 1,073,741,824 bytes. 2Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details. 6-6 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 149
Specifications Table 6-6 External AC Adapter Weight AC adapter Power cord 0.29 kg 0.13 kg Power supply Operating voltage Operating current Operating frequency range Maximum transient 90 to 264 VAC RMS 1.6 A RMS 47 to 63 Hz AC 4/50 kV 0.65 lb 0.29 lb Table 6-7 6-cell, Li-Ion Battery Pack - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 150
Specifications Table 6-8 24X Max DVD+RW/R and CD-RW Combo Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 151
Specifications Table 6-9 24X Max DVD/CD-RW Combo Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 152
Specifications Table 6-10 8X DVD-ROM Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 153
Specifications Table 6-11 24X CD-ROM Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode pitch 1.6 µm Access time Random Full stroke < 150 ms < 300 ms Audio output level Line-out, 0.7 Vrms Cache buffer 128 KB/s Data transfer rate - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 154
Specifications Table 6-12 System DMA Hardware DMA System Function DMA0 Available for audio DMA1* Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2* Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 155
Specifications Hardware IRQ System Function Table 6-13 System Interrupts IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 RTC IRQ9 Assigned by operating system IRQ10 Assigned by - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 156
Specifications I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 060 061 062 - 063 064 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 092 093 - 09F 0A0 - 0A1 Table 6-14 System I/O Addresses System controller 2 6-14 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 157
Specifications I/O Address (hex) Table 6-14 System I/O Addresses (Continued) System Function (shipping configuration) 0A2 - 0BF Unused Unused 201 Joystick (decoded in ESS1688) 202 - 21F Unused 220 - 22F Entertainment audio 230 - 26D Unused 26E - 26 Unused 278 - 27F Unused 280 - 2AB - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 158
Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer-OPL3 38C - 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Reserved (parallel port/no EPP support) 3C0 - 3DF VGA 3E0 - 3E1 PC Card controller in CPU 3E2 - 3E3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 159
A Connector Pin Assignments Table A-1 RJ-45 Network Interface Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused Maintenance and Service Guide A-1 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 160
(modem) Pin Signal 4 Ring (modem) 5 RX+ (ISDN modem) 6 RX- (ISDN modem) Table A-3 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - A-2 Pin Signal 3 Data + 4 Ground Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 161
analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Maintenance and Service Guide A-3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 162
Connector Pin Assignments Table A-6 Audio Line-Out Pin Signal 1 Ground 2 Left audio out 3 Right audio out Table A-7 Microphone Pin Signal 1 Audio in Pin Signal 2 Ground A-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 163
16 Initialize paper 17 Select in 18 Ground 19 Ground 20 Ground 21 +5VS 22 PTF 23 EXTFDD_VCC (+5V) 24 Ground 25 Ground Maintenance and Service Guide A-5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 164
Connector Pin Assignments Table A-9 Serial Pin Signal 1 Carrier detect 2 Receive data 3 Transmit data 4 Data terminal ready 5 Ground Pin Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator A-6 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 165
in the country where the equipment is purchased. Power cords for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord requirements, contact an HP authorized reseller or service provider. Maintenance and Service Guide B-1 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 166
The length of the power cord must be at least 1.5 m (5.00 ft) and a maximum of 2.0 m (6.50 ft). ■ All power cords must be approved amps and a nominal voltage rating of 125 or 250 V AC, as required by each country's power system. ■ The appliance coupler must meet the mechanical configuration of an - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 167
Requirements Country-Specific Requirements 3-Conductor Power Cord Requirements Country Applicable Note Accredited Agency Number Australia EANSW 1 Austria OVE 1 METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 Maintenance and Service Guide B-3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 168
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. Power cord fittings (appliance coupler and wall plug) must bear the certification mark of the agency type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. B-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 169
C Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 345057-001. Maintenance and Service Guide C-1 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 170
3.5 mm 3.0 mm Where used: 2 Two screws that secure the hard drive to the hard drive frame (documented in Section 5.3) Head Width 4.5 mm Table C-3 M2.0×10 used: 3 Two alignment pins that secure the hard drive to the hard drive frame (documented in Section 5.3) C-2 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 171
Screw Listing Torx T5M2.5×4.0 Screw, Phillips PM3.0×3.5 Screw, and M2.0×10.0 Alignment Pin Locations Maintenance and Service Guide C-3 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 172
(documented in Section 5.9) 5 One screw that secures the LED switch cover to the notebook (documented in Section 5.15) 6 Four screws that secure the display assembly and hinge covers to the notebook (documented in Section 5.18) Torx T8M2.0×6.0 Screw Locations C-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 173
Listing Table C-4 Torx T8M2.0×6.0 Screw (Continued) mm Color Qty. Length Thread Black 27 6.0 mm 2.0 mm Where used: Seventeen screws that secure the top cover to the notebook (documented in Section 5.19) Head Width 5.0 mm Torx T8M2.0×6.0 Screw Locations Maintenance and Service Guide C-5 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 174
Screw Listing Table C-4 Torx T8M2.0×6.0 Screw (Continued) mm Color Qty. Length Black 27 6.0 mm Where used: One screw that secures the speaker to the top cover (documented in Section 5.20) Thread 2.0 mm Head Width 5.0 mm Torx T8M2.0×6.0 Screw Location C-6 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 175
Listing Table C-5 Phillips PM1.5×3.0 Screw mm Color Qty. Length Thread Black 3 3.0 mm 1.5 mm Where used: Two screws that secure the Bluetooth board to the Bluetooth cover (documented in Section 5.6) Head Width 3.0 mm Phillips PM1.5×3.0 Screw Locations Maintenance and Service Guide C-7 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 176
Screw Listing Table C-6 Phillips PM3.5×3.0 Screw mm Color Qty. Length Thread Black 3 3.0 mm 1.5 mm Where used: One screw that secures the security card to the system board (documented in Section 5.17) Head Width 3.5 mm Phillips PM3.5×3.0 Screw Location C-8 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 177
shield to the system board (documented in Section 5.12) 3 Five screws that secure the heat sink to the system board (documented in Section 5.13) 4 One screw that secures the top cover to the notebook (documented in Section 5.19) Torx T8M2.0×4.0 Screw Locations Maintenance and Service Guide C-9 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 178
Screw Listing Table C-7 Torx T8M2.0×4.0 Screw (Continued) mm Color Qty. Length Pewter 20 4.0 mm Where used: Five screws that secure the speaker to the top cover (documented in Section 5.20) Thread 2.0 mm Head Width 5.0 mm Torx T8M2.0×4.0 Screw Locations C-10 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 179
Screw Listing Table C-7 Torx T8M2.0×4.0 Screw (Continued) mm Color Qty. Length Thread Pewter 20 4.0 mm 2.0 mm Where used: One screw that secures the fan assembly to the notebook (documented in Section 5.22) Head Width 5.0 mm Torx T8M2.0×4.0 Screw Location Maintenance and Service Guide C-11 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 180
Listing Table C-7 Torx T8M2.0×4.0 Screw (Continued) mm Color Qty. Length Thread Pewter 20 4.0 mm 2.0 mm Where used: Four screws that secure the system board to the notebook (documented in Section 5.23) Head Width 5.0 mm Torx T8M2.0×4.0 Screw Locations C-12 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 181
Screw Listing Table C-8 Torx T8M2.0×3.5 Screw Head mm Color Qty. Length Thread Width Silver 3 3.5 mm 2.0 mm 5.0 mm Where used: Three screws that secure the TouchPad and bracket to the top cover (documented in Section 5.21) Torx T8M2.0×3.5 Screw Locations Maintenance and Service Guide C-13 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 182
Screw Listing Table C-9 Phillips PM1.5×4.0 Screw mm Color Qty. Length Black 3 4.0 mm Where used: Three screws that secure the fan to the fan housing (documented in Section 5.22) Thread 1.5 mm Head Width 3.0 mm Phillips PM1.5×4.0 Screw Locations C-14 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 183
21 A AC adapter spare part number 3-13, 3-14 specifications 6-7 application key 1-24 audio line-out jack location 1-19 pin assignments A-4 audio troubleshooting 2-25 B base enclosure, spare part number 3-7 battery bay 1-22, 1-30 battery bezel removal 5-7 battery light 1-28 battery pack release latch - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 184
DVD+RW/R and CD-RW Combo Drive illustrated 3-11 spare part number 3-7, 3-12 specifications 6-8 DVD/CD-RW Combo Drive illustrated 3-11 spare part number 3-7, 3-12 specifications 6-9 DVD-ROM Drive illustrated 3-11 spare part number 3-7, 3-12 specifications 6-10 Index-2 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 185
methods 4-7 H hard drive connector 5-10 cover latch 1-30 disassembly 5-10 illustrated 3-11 location 1-30 OS loading problems 2-20 removal 5-8 spare part numbers 3-7, 3-11, 5-8 specifications 6-6 hard drive cover removal 5-8 heat sink removal 5-27 spare part number 3-5, 5-27 hinge cover removal 5-37 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 186
2-18, 2-27 notebook feet, locations 5-11 notebook specifications 6-1 num lock key 1-24 num lock light 1-26 O operating system loading, troubleshooting 2-19 optical drive location 1-22, 1-30 removal 5-12, 5-17 spare part numbers 3-7, 3-12, 5-12, 5-17 Index-4 Maintenance and Service Guide - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 187
location 1-22 pin assignments A-5 password, clearing 1-16 PC Card eject buttons 1-19 PC Card slots 1-19 plastic parts 4-2 pointing device, troubleshooting 2-29 pointing stick 1-26 pointing stick buttons 1-28 port replicator spare part numbers 3-13 troubleshooting 2-18 power button 1-26 power - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 188
Index smart card removal 5-15 spare part number 3-5, 5-15 speaker, removal 5-41 specifications AC adapter 6-7 battery pack 6-7 CD-ROM Drive 6-11 display 6-3, 6-4, 6-5 DMA 6-12 DVD+RW/R and CD-RW Combo Drive 6-8 DVD/CD-RW Combo Drive 6-9 DVD-ROM Drive 6-10 hard drive 6-6 I/O addresses 6-14 - Compaq nw8000 | HP Compaq nc8000 Business PC, HP Compaq nw8000 Mobile Workstatio - Page 189
Index U Universal Serial Bus (USB) connector location 1-21 pin assignments A-2 V vent 1-22, 1-26 video troubleshooting 2-16 volume control buttons 1-19 W Windows logo key, location 1-24 wireless LAN, spare part numbers 3-7 wireless on/off light 1-28 Maintenance and Service Guide Index-7
Maintenance and Service
Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Document Part Number: 333954-005
October 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.