Compaq t5500 Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E
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- Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 1
Troubleshooting Guide HP Compaq t5000 Series Thin Client Document Part Number: 335795-008 June 2006 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors in damage to equipment or loss of information. Troubleshooting Guide HP Compaq t5000 Series Thin Client Eighth Edition (June 2006) First Edition (May 2003) - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 3
Spare Parts List 2-6 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup (F10) Utility 3-1 Diagnostics and Troubleshooting LEDs 4-1 Power-On Sequence 4-2 Power-On Diagnostic Tests 4-3 BIOS Error Messages 4-4 Beep Codes 4-4 Boot Error Messages 4-6 t5000 Troubleshooting Flow Chart - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 4
MetaFrame Citrix MetaFrame Troubleshooting 6-1 Microsoft Remote Desktop Protocol Thin Client t5000 Specifications Adding an Image Restore Tool Using Altiris Deployment Solution Configuring a PXE Server under Microsoft RIS Prerequisites C-1 Installing Remote Installation Services (RIS PXE Server - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 5
Contents Replacing the CMOS Battery Removing and Replacing the Side Access Panel and Chassis Cover E-1 t5000 Series E-1 t5720 Model E-3 Replacing the Battery E-3 Support Information Index Troubleshooting Guide www.hp.com v - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 6
Contents vi www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 7
and the device, but interaction with the unit itself remains in English. Network Firmware PXE (Pre-boot Execution Environment) is supported on all HP Compaq Thin Client t5000 Series products. PXE allows a client to boot from a server on a network prior to booting the embedded Operating System - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 8
LED 4 USB ports (2) ✎ For information on differences between the t5300, t5500, and t5700 series models, refer to the Getting Started with the HP Compaq t5000 Series manual in the Reference Library at http://h18004.www1.hp.com/products/thinclients/software.html 1-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 9
model does not include a PCI expansion option connector on the system board. Ä CAUTION: The t5000 Series power cord connector is for use only with the supplied power adaptor. Replace only with the same or equivalent type as recommended by the manufacturer. Troubleshooting Guide www.hp.com 1-3 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 10
and t5700 series models include a PCI expansion option connector on the system board. Ä CAUTION: The t5000 Series power cord connector is for use only with the supplied power adaptor. Replace with only the same or equivalent type as recommended by the manufacturer. 1-4 www.hp.com Troubleshooting - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 11
* 6 USB Connectors (4) 2 Ethernet RJ-45 Connector 7 Line-in Audio Connector (Microphone) 3 Line-out Audio (Headphone) 8 Monitor Connector connector 4 PS/2 Connectors (2) 9 Serial t5720 model includes a PCI expansion option connector on the system board. Troubleshooting Guide www.hp.com 1-5 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 12
is displayed on the side of the unit. Connecting USB Equipment USB mouse devices and keyboards do not require special drivers and drivers. For information on requirements for special drivers, refer to the documentation that is included with the USB device. 1-6 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 13
Reference Guide ■ Terminal Emulation Quick Reference Guide (Extended Emulation) ■ Terminal Emulation Quick Reference Guide ■ Customer and Service Notifications, Bulletins and Advisories ■ Quickspecs ✎ Documentation, white papers, and drivers are subject to change. For the latest HP thin client - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 14
Product Description 1-8 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 15
of the spare parts available for the Thin Client t5000 Series. t5000 Series Spare Parts Table Description t5300\CE .NET/IE 533MHz 32F/64R Unit t5300 Diskless, 533 MHz 0/64 Unit t5500\CE .NET/IE 733MHz 32F/128R Unit t5500 Diskless, 733 MHz 0/128 t5700\XP Embedded/IE 733MHz 192/256R Unit t5515 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 16
hp.com Spare Part Number 323615-001 336604-001 348438-001 153099-001 349326-001 349327-001 198292-021 198292-081 345751-002 198292-061 142766-001 292657-AA1 292643-291 326227-171 326227-181 326228-181 326227-201 326227-AA1 326227-221 326227-081 326228-081 326227-351 326227-051 Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 17
Spare Parts Lists t5000 Series Spare Parts Table Description Enhanced USB Keyboards (Continued) French, Carbonite/Silver German, Carbon/Silver German, Carbonite/Silver 131 326227-251 326227-231 326227-071 326228-101 326228-111 326227-AB1 326227-281 326227-141 Troubleshooting Guide www.hp.com 2-3 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 18
Spare Parts Lists 2-4 t5000 Series Spare Parts Table Description Spare Part Number Enhanced USB Keyboards (Continued) United Kingdom, Carbon/Silver 355631-161 Norwegian 355631-091 Portuguese 355631-131 Russian 355631-251 Simplified Chinese 355631-AA1 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 19
Spare Parts Lists t5000 Series Spare Parts Table between a server-based application and the device, but all interaction with the thin client itself is in English. ✎ All keyboards listed in this table may not 001 Diskette Drive, 1.44MB 241995-001 Troubleshooting Guide www.hp.com 2-5 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 20
Spare Parts Lists t5000 Series Spare Parts Table Description 344249-001 For a full list of supported and leveraged Hewlett-Packard and third party options, go to: http://h18004.www1.hp.com/products/thinclients/software.html t5720 405974-001 153099-001 2-6 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 21
) French-Canadian 382925-121 German 382925-041 Greek 396215-151 Hebrew 382925-BB1 Hungarian 382925-211 International 382925-B31 Italian 382925-061 Japanese 382925-291 Troubleshooting Guide www.hp.com 2-7 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 22
graphic card PCI Expansion Module w/50W power brick 50W power brick (for unit with PCI Expansion Module) HP Quick Release Kensington cable lock 40W power brick (for t5720 base unit) Spare Part Number 382925-AD1 001 409129-001 409578-001 294359-001 325709-001 2-8 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 23
001 USB to serial converter 407185-001 512MB drive key 399131-001 512MB PC2700 DDR1 SODIMM 407680-001 For a full list of supported and leveraged Hewlett-Packard and third party options, go to: http://h18004.www1.hp.com/products/thinclients/software.html Troubleshooting Guide www.hp.com 2-9 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 24
Spare Parts Lists 2-10 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 25
OK. 2. When the F10 = Setup message displays in the task bar at the BIOS Features, Integrated Peripherals, and Power Management Setup. Task Headings: Load Factory Defaults, Set Administrative Password, Set User Password, Save & Exit Setup, and Exit without Saving. Troubleshooting Guide www.hp - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 26
address for embedded, enabled NIC (if applies) - UUID (Universal Unique ID) - Chassis serial number - Asset tracking number - Asset Tag Number (Sets Asset tracking number) ✎ Support for specific Setup options may vary depending on your hardware configuration. 3-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 27
enter Setup. POST delay (secs) Set a delay that is added to POST to allow more time to press F10 to enter the Setup Utility. F12 Boot Enable/disable network service boot. ✎ Support for specific Setup options may vary depending on your hardware configuration. Troubleshooting Guide www.hp.com - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 28
on PME Enable/disable system wakeup capability for onboard LAN device and PCI Card BIOS Wake Up Enable wakeup on RTC alarm Load Factory Defaults Select Yes or No (Y/N) ✎ Support for specific Setup options may vary depending on your hardware configuration. 3-4 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 29
's setup. User password provides read-only access to Setup options. Save & Exit Setup Saves data to CMOS Exit without Saving Exits the Setup Utility without saving any changes. ✎ Support for specific Setup options may vary depending on your hardware configuration. Troubleshooting Guide www.hp - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 30
HP t5000 Series Setup (F10) Utility 3-6 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 31
have an error message. ✎ RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection. Troubleshooting Guide www.hp.com - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 32
and configures all PCI devices. 4. Initializes the video to a known state. 5. Initializes USB devices to a known state. 6. Performs power-on diagnostics. (For more information, see "Power-On Diagnostic Tests".) 7. The unit boots the operating system. 4-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 33
t5000 units. Power-On Diagnostic Test Test Description Boot Block Checksum Tests boot block code for proper checksum value DRAM Simple write/read pattern test of the first 640k of memory Parallel port Initiates the port's driver flash device ID present Troubleshooting Guide www.hp.com 4-3 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 34
and Troubleshooting BIOS Error Messages Beep Codes A BIOS beep code indicates that a video error has occurred and the BIOS cannot initialize the video screen to display any additional information. This beep code consists of a single long beep followed by two short beeps. One long beep followed - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 35
the memory error. Override enabled - Defaults loaded If the system cannot boot using the current CMOS configuration, the BIOS can override the current configuration with a set of BIOS defaults designed for the most stable, minimal-performance system operations. Troubleshooting Guide www.hp.com - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 36
"Restoring the Flash Image." Boot Error Messages Boot Error Messages Screen Messages Bad Block Test Error Message: "The internal diagnostics have detected a problem." Corrective Action Too many bad flash memory blocks. This is a hardware problem. If the problem occurs every time the terminal is - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 37
Messages (Continued) Screen Messages Corrective Action Flash Memory Error Message: "The terminal's flash file system has been corrupted. Normally, this problem can be corrected by reloading the terminal's firmware." • Reflash the software image if you have already created a recovery device or - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 38
Y Is there N video? Y Beeps, LEDs, or error N messages? Y Is the OS N Loading? Y Go to next page t5000 Troubleshooting B Flow Chart Go to Page 4-10 No Power Go to Page 4-13 No Video Go to Page 4-17 Error Messages Go to Page 4-18 No O/S Loading 4-8 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 39
Go to Page 4-21 No Internal Network Connector Y Audio N working? Y Go to Page 4-22 No Audio Windows Desktop displayed but N can't connect? Go to Page 4-23 No IP address Booting Y in continuous loop. Go to Page 4-24 Booting in Continuous Loop Troubleshooting Guide www.hp.com 4-9 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 40
, then from brick to system. Ensure power strip or UPS is turned on. Turn computer off. Plug power cord into different active wall outlet. Restart thin client and return to start of this chart. 4-10 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 41
Diagnostics and Troubleshooting Power Y LED on? N Reseat AC adapter in thin client and at power source Done Power on? Y N Power outlet N active? Y Go to next page t5000 Troubleshooting Flow Chart No Power, Part 3 Done Try different outlet Troubleshooting Guide www.hp.com 4-11 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 42
Power on? Y N Is the power brick Y light on? N Replace the power brick. Done Power on? N Y Done Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl 4-12 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 43
Video, Part 2 Plug in, turn on, and return to page 4- 8 Initial Troubleshooting. Notes: 1. Older monitors and some third party monitors do not support the amber LED. 2. If more than one adapter is installed, monitor must be connected to primary controller. Troubleshooting Guide www.hp.com 4-13 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 44
Turn off and unplug thin client before reconnecting cables. Done Replace Monitor Y Video OK? Done N Does unit have added PCI expansion or N memory upgrades? Y Have the unit serviced. NOTE: Refer to the Warranty for coverage information. Go to next page t5000 Troubleshooting Flow Chart No - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 45
disconnect power. Replace components in system one at a time starting with Flash. Test system after each replacement for video or beeps. Go to next page t5000 Troubleshooting Flow Chart No Video, Part 4 NOTE: Remove auxiliary video card if integrated video. Troubleshooting Guide www.hp.com 4-15 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 46
Troubleshooting t5000 Troubleshooting See codes or N hear beeps? serviced. N at a time starting with Flash. NOTE: Refer to the Warranty for Test system after each coverage information. replacement for video or beeps. (see page 4-17) Video OK? Y Done 4-16 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 47
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) Error Messages Beeps, CPU or Keyboard Lights, or POST error messages. CAUTION: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 48
Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) No O/S Loading (IDE Flash LED Blinking Green) Factory recommended booting priority: 1. USB Device 2. drive present and diskette installed, system will not boot from other USB device. 4-18 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 49
USB diskette drive or USB CD-ROM drive. Press Ctrl-Alt-Del to reboot. Boot from Flash? Y N Restore image using the Recovery process (See Chapter 5) Done Boot from Flash? Y Done N Service the unit. NOTE: Refer to the Warranty for coverage information. Troubleshooting Guide www.hp.com 4-19 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 50
. Press Ctrl-Alt-Del to reboot. Press Ctrl-Alt-Del to reboot. Reimage device using the recovery process. Working? Y N Working? Y Done Done N Have the unit serviced. NOTE: Refer to the Warranty for coverage information. 4-20 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 51
cable or have jack activated. NIC configured Y in OS? Reimage using recovery process N OK? Y Done N Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.pl Troubleshooting Guide www.hp.com 4-21 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 52
for internal and external speakers. Restore image using the Recovery process. (See Chapter 5.) Audio? Y Done N Take the following actions: 1. Reseat speaker cable 2. Replace speaker NOTE: Refer to Warranty for coverage information. N Audio? Y Done 4-22 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 53
Y Ping N Gateway OK? Y Thin client N have a valid IP address? Reimage device using restore process Reboot unit and server Ping Server by Contact Server Administrator N to verify DCHP, DNS services name OK? started. Y Done Replace network cable Troubleshooting Guide www.hp.com 4-23 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 54
the thin client. Service the unit. NOTE: Refer to the Warranty for coverage information. Done Y Boot OK? N Boot OK? Y Reboot the thin client. N Reimage the system. Refer to Chapter 5, "Restoring the Flash Image." t5000 Troubleshooting Flow Chart End 4-24 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 55
Diagnostics and Troubleshooting Basic Troubleshooting If the Thin Client t5000 Series is experiencing operating problems or will not power on, review the following items. Power-On Troubleshooting Issue The thin client unit is experiencing operating problems. The thin client unit does not power on. - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 56
unit from the server: • If the thin client pings back, then the signal was accepted and the unit is working. This indicates a configuration issue. • If the thin client does not ping back and the thin client does not connect to the server, reimage the unit. 4-26 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 57
-On Troubleshooting (Continued) Issue Procedures No link or activity on the network RJ-45 LEDs or the LEDs do not illuminate blinking green after powering on the thin client unit. (The network LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. Indicator lights - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 58
is defective, replace it with a working monitor and repeat testing. 3. Reimage the thin client unit and power on the monitor again. 4. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit. 4-28 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 59
information appears on the screen. ❏ If the unit does not boot to the network the server is not configured to PXE. ❏ If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: Troubleshooting Guide www.hp.com 4-29 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 60
any key when ready. ❏ Pressing any key will restart the boot cycle. 3. If you are running in a Linux environment an error message will appear on the screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready. 4-30 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 61
HP Compaq t5000 Series Thin Clients ■ CD-R or CD-RW drive (if using the ISO Image option) ■ USB flash device 32MB for Microsoft Windows CE or 512MB for Windows XP Embedded (if using the USB format) or Linux. Compatible USB flash devices (drive keys) are available from www.diskonkey.com. This restore - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 62
of data, be sure that you have saved any user-created data from the flash drive. During the first restart of the thin client following the restore process, it may take approximately 15 minutes to unbundle the software before the Windows Desktop is displayed. 5-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 63
Restoring the Flash Image Creating an ISO Image 1. Click ISO Image. 2. When prompted, enter a file name for the generated ISO file. Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software. Troubleshooting Guide www.hp.com 5-3 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 64
device may be attached to the thin client during this process. 4. Insert the bootable restore CD into the CD-ROM drive. 5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Formatting a USB Flash Drive Ä CAUTION - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 65
bootable USB device may be attached to the thin client during this process. 5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Unpacking the Image and Tools for Deployment 1. Click Deployment. 2. When prompted - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 66
Restoring the Flash Image 5-6 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 67
Restoring the Flash Image Deploying with PXE 1. Ensure that IBR. Configuring a PXE Server under Microsoft RIS" for instructions on setting up a PXE Server using Microsoft RIS. See your documentation if using a different PXE server, such as Altiris Deployment Solution. Troubleshooting Guide www.hp - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 68
Restoring the Flash Image 5-8 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 69
Compaq Customer Service Center with Citrix issues and questions should be referred to Citrix for assistance. A frequently encountered issue is the inability of the Thin Client to connect to the Citrix server. The problem is often caused by using the server name but not having a DNS server configured - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 70
a problem with the display. Try exiting other applications, such as Microsoft Internet Explorer, to release the colors on your display. The keyboard mapping file specified in the Preferences page of the Settings dialog box is invalid or cannot be located. 6-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 71
The configuration file is corrupt. file: file Missing section: section Create a new configuration file. This description is already in use. The Description must be unique. The Description field on the Network page of the Properties dialog box must be unique. Troubleshooting Guide www.hp.com - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 72
update: client is not on local file system. The client cannot update an installation on a non-local (for example, NFS-mounted) file system. Unable to perform update: Not The client cannot update an running $ICAROOT/wfica. installation other than its own. 6-4 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 73
Remote Desktop Protocol Microsoft Remote Desktop Protocol (RDP) is designed to provide remote display and input capabilities over network connections for Windows-based applications running on a server. RDP services are accessed by the Terminal Services client application on the thin client. RDP - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 74
Microsoft Remote Desktop Protocol 7-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 75
A Thin Client t5000 Specifications Specifications - t5000 Series (not for t5720) Item Description Processor Transmeta Crusoe high-speed CPU with on-board SDRAM controller and PCI bus controller Memory Memory may be expandable. Refer to http://h18000.www1.hp.com/products/q uickspecs/ - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 76
Thin Client t5000 Specifications Specifications - t5000 Series (not for t5720) Item Description Networking • TCP/IP with DNS and DHCP; Point-to-Point Protocol (PPP) • Multiple master browser support and Citrix load balancing on ICA • SNMP support allows configuration of terminal settings, - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 77
Thin Client t5000 Specifications Specifications - t5720 Model Item Processor Memory Protocol Display Support Audio Input Output Peripheral support Description AMD Geode NX1500 high-speed CPU Memory may be expandable. Refer to http://h18000.www1.hp.com/products/q uickspecs/productbulletin.html - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 78
Thin Client t5000 Specifications Specifications - t5720 Model Item Networking Administrative Software Communications Terminal Personalities Supported Description • TCP/IP with DNS and DHCP; Point-to-Point Protocol (PPP) • Multiple master browser support and Citrix load balancing on ICA • SNMP - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 79
Thin Client t5000 Specifications Specifications - t5720 Model Item Resident Operating Systems Server Compatibility Description Microsoft Windows XP Embedded/IE. • Microsoft Windows NT 4.0 Server • Windows NT 4.0 Terminal Server Edition • Windows 2000/2003 Server families • Windows 2000/2003 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 80
Thin Client t5000 Specifications A-6 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 81
> Job. 3. Enter a unique name for the job that you will use to deploy the original thin client image. 4. Click the name of the new job. 5. Near the upper right side of the screen, (http://www.altiris.com/support/documentation) for more detailed information. Troubleshooting Guide www.hp.com B-1 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 82
Adding an Image Restore Tool Using Altiris Deployment Solution B-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 83
Programs. 3. Double-click Add/Remove Windows Components. 4. Select Remote Installation Services, then click Next. (Insert Windows 2000 Server CD into the CD-ROM drive, if prompted.) 5. Restart the computer after the wizard has finished installing the service. Troubleshooting Guide www.hp.com C-1 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 84
requesting service. 5. Click Next. 6. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-ROM drive (usually drive D:\ or E:\). 7. Click Next. 8. Click Next. 9. Click Next. 10. When installation is complete, click Finish. C-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 85
for instructions on creating a network bootable diskette and RIS menu for PXE. Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. (Refer to the Microsoft Web site for instructions about creating a network bootable diskette.) Troubleshooting Guide www.hp.com - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 86
HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://h18004.www1.hp.com/products/thinclients/software.html Altiris Deployment Solution Documentation: http://www.altiris.com/support/documentation/ C-4 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 87
System BIOS Restoring a Corrupt BIOS If the BIOS code on the thin client is corrupt (see the section on BIOS Error Messages in Chapter 4, "Diagnostics and Troubleshooting"), the BIOS must be restored before the thin client will boot to the operating system. To restore the BIOS on a thin client t5000 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 88
.www1.hp.com/products/thinclients/software.html The Softpaq contains utilities for restoring or updating the system BIOS on the Thin Client t5000 Series. Included in the Softpaq are several methods for changing or updating the BIOS version on your computer. The tools and appropriate BIOS images are - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 89
drive and directory, execute the downloaded file and follow the on-screen instructions. 3. Copy the appropriate utility to a diskette to transfer to the thin client. Å WARNING: Do not turn off power pr attempt to reboot the computer during the upgrade process. Troubleshooting Guide www.hp.com D-3 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 90
System BIOS D-4 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 91
panel and chassis cover as shown in the following sections. Å WARNING: Before removing the side access panel, ensure that the thin client is turned off and that the power cord is disconnected from the electrical outlet. 1. Remove the two back panel screws 1. Troubleshooting Guide www.hp.com E-1 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 92
two screws 1 and pulling the chassis cover 2 off. 4. Disconnect the speaker cable 3 from the system board. Removing the Chassis Cover and Disconnecting the Speaker E-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 93
the Battery 1. Locate the battery on the system board. 2. Pull back on the clip 1 that is holding the battery in place, and remove the battery 2. Troubleshooting Guide www.hp.com E-3 - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 94
Replacing the CMOS Battery 3. Insert the new battery and position the clip back into place. Removing and Replacing the CMOS Battery After replacing the battery, replace the side panel and chassis cover by reversing the previous steps. E-4 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 95
The following URLs point to thin client support information listed on the HP Web site. ■ http://h18004.www1.hp.com/products/thinclients/ Links to information on the Support Home index, product documentation, Operating System upgrades and SoftPaqs, customer announcements and notifications - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 96
Support Information F-2 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 97
tag number 3-2 audio specs A-1, A-3 audio troubleshooting 4-22 authorizing Remote Installation Services C-2 B Bad Block Test error 4-6 battery E-1, E-3 battery location E-4 battery test 4-3 beep codes 4-4 BIOS beep codes 4-4 error messages 4-4 restoring corrupt D-1 updating D-2 BIOS ROM checksum - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 98
t5000 series 1-2 t5720 model 1-2 H headphone connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 HP Support Web site F-1 I image restore tool B-1 initialization 4-2 input specs A-1, A-3 installing Remote Installation Services C-1 Remote Installation Services (RIS) C-1 RIS C-1 IP address troubleshooting - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 99
Index line-out audio connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 Linux 4-30 localization 1-1 loop troubleshooting 4-24 M MBR security 3-3 memory error 4-5 memory size 3-2 memory specs A-1, A-3 microphone connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 Microsoft Remote Desktop Protocol, definition - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 100
2-7 options, t5000 2-5 options, t5720 2-9 power cords, t5000 2-2, 2-7 spare parts list 2-1 t5720 2-6 specifications t5000 series A-1 t5720 model A-3 starting Setup 3-1 support information F-1 system requirements, flash image restore 5-1 system ROM 3-2 Index-4 www.hp.com Troubleshooting Guide - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 101
1-3 t5500/t5700 1-4 t5720 1-5 USB ports 1-2 USB support 3-4 user permissions C-3 V video troubleshooting 4-13 W Web sites Altiris Complimentary Support F-1 Altiris documentation B-1, C-4 CE.NET pointer F-1 Citrix Knowledge Center F-1 embedded home pointer F-1 HP Support F-1 HP thin client software - Compaq t5500 | Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th E - Page 102
Index Index-6 www.hp.com Troubleshooting Guide
Troubleshooting Guide
HP Compaq t5000 Series Thin Client
Document Part Number:
335795-008
June 2006