D-Link DAP-1513 Product Manual - Page 34

Section 6 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1513. Read the following descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to the following examples.) 1. Why can't I access the web-based configuration utility? When entering the IP address of the D-Link MediaBridge® (192.168.0.50 for example), you are not connecting to a website on the Internet or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility. • Make sure you have an updated Java-enabled web browser. We recommend the following: - Microsoft Internet Explorer® 6.0 and higher - Mozilla Firefox 3.0 and higher - Google™ Chrome 2.0 and higher - Apple Safari 3.0 and higher • Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on. • Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. D-Link DAP-1513 User Manual 34