D-Link DIR-825 Product Manual - Page 91

Troubleshooting - d link router

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Section 6 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of the DIR-825. Read the following descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to the following examples.) 1. Why can't I access the web-based configuration utility? When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility. • Make sure you have an updated Java-enabled web browser. We recommend the following: • Internet Explorer 6.0 or higher • Netscape 8 or higher • Mozilla 1.7.12 (5.0) or higher • Opera 8.5 or higher • Safari 1.2 or higher (with Java 1.3.1 or higher) • Camino 0.8.4 or higher • Firefox 1.5 or higher • Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on. • Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. D-Link DIR-825 User Manual 87

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8¶
D-L±nk DIR-825 User Manual
Sect±on µ - Troubleshoot±ng
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-825.
Read
the following descriptions if you are having problems.
(The examples below are illustrated in Windows
®
XP.
If you have
a different operating system, the screenshots on your computer will look similar to the following examples.)
1±.Why.can’t.I.access.the.web-based.configuration.utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on
the Internet or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself.
Your computer must be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 6.0 or higher
• Netscape 8 or higher
• Mozilla 1.7.12 (5.0) or higher
• Opera 8.5 or higher
• Safari 1.2 or higher (with Java 1.3.1 or higher)
• Camino 0.8.4 or higher
• Firefox 1.5 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using
a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may
not be on.
• Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice,
Sygate, Norton Personal Firewall, and Windows
®
XP firewall may block access to the configuration pages. Check the
help files included with your firewall software for more information on disabling or configuring it.