D-Link DVC 2000 Product Manual
D-Link DVC 2000 - i2eye Broadband VideoPhone Video Conferencing Device Manual
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D-Link DVC 2000 manual content summary:
- D-Link DVC 2000 | Product Manual - Page 1
PAT US7, 164, 435 B2 - D-Link DVC 2000 | Product Manual - Page 2
19 Using the DVC-2000 in Broadband Mode 20 Status Icons...20 Privacy Status Icons 21 Placing a VideoPhone Call 22 Using Speed-Dial 22 Speakerphone Mode 22 Switching from a Speakerphone Call to a Private Call 22 Switching from a Private Call to a Speakerphone Call 23 Entering Phone Numbers 23 - D-Link DVC 2000 | Product Manual - Page 3
Ping...44 Update...45 Video...47 Mic Vol...48 Privacy...49 Port Configuration 50 Using the DVC-2000 with D-Link Routers 50 Opening Ports on Routers and Gateways 51 How to Open Ports on a Router 52 Network Configuration 54 Network with Multiple Public IP Addresses 54 Broadband Modem and One PC - D-Link DVC 2000 | Product Manual - Page 4
Package Contents Package Contents D-Link i2eye™ DVC-2000 Broadband VideoPhone Cat5 Ethernet Cable Standard Composite RCA Audio/Video Cable RJ-11 Telephone Cable Power Adapter (12V, 1A) CD-ROM with Software and Manual Quick Installation Guide DVC-2000 User's Manual Note: Using a power - D-Link DVC 2000 | Product Manual - Page 5
know who is calling before you answer and the audio or video of the DVC-2000 can be turned off whenever desired. This manual provides the instructions for installing and using your D-Link i2eye DVC-2000 Broadband VideoPhone and will help to make your VideoPhone experience go as smoothly as possible - D-Link DVC 2000 | Product Manual - Page 6
Benefits DVC-2000 User's Manual Features and Benefits Standalone operation - No computer needed Uses broadband cable/DSL or network connections for high-quality video H.323 Internet videoconferencing standard compliant Uses the D-Link Directory Service for convenient dialing using phone - D-Link DVC 2000 | Product Manual - Page 7
DVC-2000 User's Manual Hardware Overview Connections Hardware Overview D-Link Systems, Inc. - D-Link DVC 2000 | Product Manual - Page 8
Hardware Overview LEDs DVC-2000 User's Manual PSTN* LED This LED indicates when you are in PSTN mode. To toggle to this mode, press the Broadband button. STATUS This LED should only light momentarily when powered on. If the LED remains on, please contact Technical Support. LINK LED A solid light - D-Link DVC 2000 | Product Manual - Page 9
DVC-2000 User's Manual Buttons D-Link Systems, Inc. Hardware Overview Numeric keypad used for dialing numbers. The asterisk button functions as a period(.) in Broadband mode. The numeric keypad functions the same as a keypad on a standard telephone when in PSTN mode. The Broadband button toggles - D-Link DVC 2000 | Product Manual - Page 10
section on Opening Ports with Routers and Gateways starting on page 51 in this manual if you are using the DVC-2000 VideoPhone with a router, gateway or broadband modem. The DVC-2000 needs to be setup before use. You can use the Quick Installation Guide (included with the DVC-2000) to perform the - D-Link DVC 2000 | Product Manual - Page 11
DVC-2000 User's Manual Using the On-Screen Keyboard Using the On-Screen Keyboard The DVC-2000 the arrow buttons on the DVC-2000 to move the cursor to the required character. Press the OK button on the phone to enter a character DVC-2000 to remove the keyboard from the screen, leaving what you typed - D-Link DVC 2000 | Product Manual - Page 12
Using the Setup Wizard Using the Setup Wizard DVC-2000 User's Manual The first screen that appears during the initial startup is the Welcome Screen. This screen explains what information is needed to complete the setup and - D-Link DVC 2000 | Product Manual - Page 13
family, friends and others to call you over the Internet from another DVC-2000 VideoPhone. You can use your regular phone number or make up a new one. Only your name will be displayed at the other end of the video call. Your phone number will not be visible to anyone else. D-Link Systems, Inc. 13 - D-Link DVC 2000 | Product Manual - Page 14
MAC: Network Address > DHCP Your Internet Service provider may require you to provide a host name to connect to the Internet. If this is required, you can enter it here. MAC (Media Access Control) is a unique identifier for the Ethernet network hardware of your DVC-2000. If you need to know the MAC - D-Link DVC 2000 | Product Manual - Page 15
DVC-2000 User's Manual Using the Setup Wizard Fixed IP Choose Fixed IP when connecting to a broadband connection that offers static IP addressing or when behind a router that does address provided from your router configuration settings, ISP, or network administrator. D-Link Systems, Inc. 15 - D-Link DVC 2000 | Product Manual - Page 16
the Setup Wizard DVC-2000 User's Manual PPPoE Choose this option when connecting directly to a DSL modem that offers a PPPoE connection. Username: Password: Host name: Network Address > PPPoE Your PPPoE username provided by your ISP. Enter the PPPoE password. Your Internet Service provider may - D-Link DVC 2000 | Product Manual - Page 17
DVC-2000 User's Manual Using the Setup Wizard DNS If you chose Fixed IP on both the primary and secondary addresses. The Domain Name System (DNS) translates Internet domain names (for example www.dlink.com, which is easy for humans to use and remember) to IP addresses, which are what computers and - D-Link DVC 2000 | Product Manual - Page 18
Network Speed DVC-2000 User's Manual The Network Speed screen asks you to select the type of broadband Internet DVC-2000 VideoPhone to complete the setup. Press the Yes button to restart the device. Congratulations! You are now ready to make and receive i2eye VideoPhone calls. 18 D-Link - D-Link DVC 2000 | Product Manual - Page 19
standard of transmitting analog voice data over copper wires. In PSTN mode, your DVC-2000 functions as a standard telephone using your standard phone line connection. Broadband Mode: Broadband mode allows you to video conference via your Internet connection using digital communication standards - D-Link DVC 2000 | Product Manual - Page 20
of the phone that you are calling (See Calling a VideoPhone or H.323 Device with an IP Address on page 27). Below are the status icons: Looking for i2eye updates P Obtaining the Public IP address (Router's Address) DS DVC-2000 is registering with the Directory Service 20 D-Link Systems, Inc - D-Link DVC 2000 | Product Manual - Page 21
at startup, showing the DVC-2000 is registering with the i2eye Directory Service to allow phone number dialing. If the Directory Service cannot be reached, theDS icon appears.This means you cannot use phone numbers to call other VideoPhones, but you can still make VideoPhone calls by inputting the - D-Link DVC 2000 | Product Manual - Page 22
Using the DVC-2000 DVC-2000 User's Manual Placing a VideoPhone Call 1. Press the Broadband button if you are not in Broadband Mode already. 2. Pick up the telephone handset. 3. The DVC-2000 VideoPhone senses the phone is off the hook and a message appears stating Ready to dial phone number. You - D-Link DVC 2000 | Product Manual - Page 23
the unit. Entering Phone Numbers The DVC-2000 can connect with other i2eye VideoPhones throughout the world. During the setup of the DVC-2000, you entered a Country code into the Personal Information screen, along with an Area code and a Phone number. To make calling a VideoPhone similar to using - D-Link DVC 2000 | Product Manual - Page 24
Using the DVC-2000 DVC-2000 User's Manual Calling a VideoPhone with the Same Country and Area Code In the Manual Dial screen, the country code and area code you entered for your VideoPhone are set as the default entries. To complete a call to another VideoPhone with the same country and area codes - D-Link DVC 2000 | Product Manual - Page 25
DVC-2000 User's Manual Using the DVC-2000 Calling a VideoPhone with a Different Area Code To complete a call to another VideoPhone with the same country code, but a different area code (i.e., "a long-distance" call), enter the area code and phone number of the party you are calling. (Remember: The - D-Link DVC 2000 | Product Manual - Page 26
the DVC-2000 DVC-2000 User's Manual Calling a VideoPhone with a Different Country Code To complete a call to another VideoPhone with a different country code (i.e., an "international call"), you need to enter the country code, area code, and phone number of the other party. Example: The VideoPhone - D-Link DVC 2000 | Product Manual - Page 27
DVC-2000 User's Manual Using the DVC-2000 Calling a VideoPhone or H.323 Device with an IP Address If you are unable to dial another DVC-2000 by using its phone number, you can complete a call by entering the IP address of the VideoPhone you want to call. This will require obtaining the IP address - D-Link DVC 2000 | Product Manual - Page 28
DVC-2000 User's Manual Using the Configuration Menu The DVC-2000 VideoPhone starts up in PSTN mode. Press the Broadband button to enter Broadband mode and the Broadband video calls, personal information, and network information. Select from several methods of audio and video privacy. 28 D-Link Systems - D-Link DVC 2000 | Product Manual - Page 29
Dial List and make manual VideoPhone calls Speed Dial List: D-Link Systems, Inc. Main Screen> Dial This list contains up to 50 Speed Dial entries. Click the Add button to add to this list. A name is dialed by highlighting the item and pressing the OK button on the DVC-2000. After 10 entries are - D-Link DVC 2000 | Product Manual - Page 30
Dial screen, the window below will appear. To enter the phone number or IP address, use the on-screen keyboard or numeric keypad. Main Screen> Dial > Manual Dial Navigate to Dial and press the OK button on the DVC-2000 to start a VideoPhone call. If the Warning screen below appears, an invalid IP - D-Link DVC 2000 | Product Manual - Page 31
DVC-2000 User's Manual Using the Configuration Menu Add To add a Speed Dial entry, enter a name and a number (or an IP address). Click OK to complete address) of the selected Speed Dial entry. Close Closes the Dial screen, saving the current entries to the Speed Dial list. D-Link Systems, Inc. 31 - D-Link DVC 2000 | Product Manual - Page 32
DVC-2000 User's Manual View The View screen allows the user . Once a call is connected, the remote caller's video will display as well as a self- video and audio formats and call rates will be displayed. The connection details can be viewed only while the DVC-2000 VideoPhone is on a call. 32 D-Link - D-Link DVC 2000 | Product Manual - Page 33
DVC-2000 User's Manual Using the Configuration Menu Settings The Settings screen contains six buttons that allow customization of the DVC-2000. General: Personal Info: Network: Update: Video: Mic Vol: Controls settings that adjust the way you view, listen and use the DVC-2000 VideoPhone. - D-Link DVC 2000 | Product Manual - Page 34
Using the Configuration Menu General DVC-2000 User's Manual Always answer incoming calls: Turn on video privacy when answering calls: Play sound with user input: Main Screen> Settings > General Selecting this checkbox allows the DVC-2000 to automatically accept any incoming call.You will hear two - D-Link DVC 2000 | Product Manual - Page 35
DVC-2000 User's Manual Personal Information Using the Configuration Menu Name: Country Code: Area Code and Phone Number: D-Link Systems, Inc. Main Screen> Settings > Personal Information Enter your name here. When a call is placed from your VideoPhone, the name you enter will be displayed as a - D-Link DVC 2000 | Product Manual - Page 36
#18 in the Troubleshooting section in this manual for more information. Allows for setting transmit and receive speeds that best match your current connection. The PING network utility allows you to test the network connection of the DVC-2000 by "pinging" another IP address. 36 D-Link Systems, Inc - D-Link DVC 2000 | Product Manual - Page 37
DVC-2000 User's Manual Using the Configuration Menu Address DHCP DHCP is the default option and is used when connecting directly to a broadband modem that offers dynamic IP addressing or when behind a router/DHCP server configured for DHCP. Main Screen> Settings > Network > Address > DHCP Host - D-Link DVC 2000 | Product Manual - Page 38
Using the Configuration Menu DVC-2000 User's Manual Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that does not keypad to enter a period (.), also referred to as a dot in the IP information. 38 D-Link Systems, Inc. - D-Link DVC 2000 | Product Manual - Page 39
DVC-2000 User's Manual DNS Using the Configuration Menu Main Screen> Settings > Network > Address > address is required. The Domain Name System (DNS) translates Internet domain names (for example www. dlink.com which is easy for people to use and remember) to IP addresses, which are what computers - D-Link DVC 2000 | Product Manual - Page 40
Using the Configuration Menu DVC-2000 User's Manual PPPoE PPPoE is used when connecting directly to a DSL modem that offers a PPPoE connection. Your user name and password for the PPPoE account must be entered in the provided fields. Main Screen> Settings > Network > Address > PPPoE Username: - D-Link DVC 2000 | Product Manual - Page 41
DVC-2000 User's Manual Using the Configuration Menu Public IP Address This screen allows you to view or edit the VideoPhone's public IP address. Auto Detect public IP address: Use Private IP address: Specify public IP: Public IP address: D-Link Systems, Inc. Main Screen> Settings > Network > - D-Link DVC 2000 | Product Manual - Page 42
Using the Configuration Menu DVC-2000 User's Manual Network Speed The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection. - D-Link DVC 2000 | Product Manual - Page 43
DVC-2000 User's Manual Using the Configuration Menu Main Screen> Settings > Network > Network Speed Select the value desired by moving the selection up or down in the list box. Selecting a setting that is too low or too high may will have an adverse effect on your DVC-2000's performance. Contact - D-Link DVC 2000 | Product Manual - Page 44
DVC-2000 User's Manual Ping PING is a network or Internet utility, used to test a network or Internet connection. If you are having problems establishing a connection to another VideoPhone after the setup of the DVC-2000 that a possible problem with your Internet connection exists. Press OK to return - D-Link DVC 2000 | Product Manual - Page 45
DVC-2000 User's Manual Using the Configuration Menu Update The Update screen allows you to check for system software updates and restore the DVC-2000's Screen> Settings > Network > Update Select this option and the DVC-2000 will automatically check for system software updates. Check Now for an - D-Link DVC 2000 | Product Manual - Page 46
DVC-2000 User's Manual If you select Check Now then the DVC-2000 will check for an update. If an update is found the following message will appear. Clicking YES will begin an update of the firmware in the DVC-2000. A restart of the DVC-2000 is required after the update is complete. 46 D-Link - D-Link DVC 2000 | Product Manual - Page 47
DVC-2000 User's Manual Using the Configuration Menu Video You can fine tune the video display from the Video Settings screen. Control over the following settings is available: • Color Saturation • Image Brightness • Image Contrast • Video AGC Gain Main Screen> Settings > Video The DVC-2000 has - D-Link DVC 2000 | Product Manual - Page 48
Menu DVC-2000 User's Manual Mic Vol You can adjust the volume of the built-in microphone from the Volume Adjustment screen. This adjustment will control how the party on the other end of the VideoPhone connection that can affect how clearly the other party hears you. 48 D-Link Systems, Inc. - D-Link DVC 2000 | Product Manual - Page 49
DVC-2000 User's Manual Privacy Using the Configuration Menu Audio Privacy: Video Privacy: Do Not Disturb: Audio Privacy prevents the audio on your side from being sent to the remote caller. No one on the other end of the VideoPhone call will be able to hear you if this setting is checked, - D-Link DVC 2000 | Product Manual - Page 50
Port Configuration DVC-2000 User's Manual Port Configuration Using the DVC-2000 with D-Link Routers Most D-Link routers support a feature that allows easy one-click configuration of the DVC-2000. You will not need to manually configure the ports. Upgrading your router to the latest firmware might - D-Link DVC 2000 | Product Manual - Page 51
users from accessing the video and audio of their DVC-2000. A router connects to the Internet through a series of numbered ports. The ports used by the DVC-2000 are often blocked from access over the Internet by the firewall features of the router. You may be able to connect to another VideoPhone - D-Link DVC 2000 | Product Manual - Page 52
How to Open Ports on a Router DVC-2000 User's Manual A total of 7 ports must be opened for the DVC-2000 to work with most routers or firewalls. To open these ports, please do the following: A. Click the checkbox to Enable B. Give the Virtual Server a Name (such as DVC-2000) C. Under Private IP - D-Link DVC 2000 | Product Manual - Page 53
Apply to complete You have now completed the opening of the 7 ports. Your DVC-2000 is ready to use with your router or gateway! (Important: Not all routers and gateways are the same. Please refer to your user product's manual for specific instructions on opening ports). D-Link Systems, Inc. 53 - D-Link DVC 2000 | Product Manual - Page 54
instructions in Broadband Modem Only section, below, depending on what your ISP requires. Because most broadband modems have only one Ethernet port port to the applicable uplink port on the hub. Once that is done, you can plug the PC and DVC-2000 VideoPhone into any other available port. 54 D-Link - D-Link DVC 2000 | Product Manual - Page 55
is available. Refer to the Opening Ports on Routers and Gateways section starting on page 51 for detailed installation instructions. Broadband Modem Only This section applies only in the instance that the broadband connection is used exclusively with the DVC-2000 VideoPhone and there are no PCs or - D-Link DVC 2000 | Product Manual - Page 56
Configuration Troubleshooting DVC-2000 User's Manual 1. The DVC-2000 will not make a call using a phone number Check that you did not misdial the number. The VideoPhone is not connected to the Internet. The VideoPhone is not registered with the Directory Service. It may take the VideoPhone - D-Link DVC 2000 | Product Manual - Page 57
DVC-2000 User's Manual Network Configuration 7. Poor video in a call Camera out of focus. The far site should focus their camera by twisting the knob on the VideoPhone until the image is in focus. Incorrect Network Speeds. See Incorrect Network Speeds Section in this Trouble Shooting Guide - D-Link DVC 2000 | Product Manual - Page 58
DVC-2000 User's Manual 11. Audio stops during a call Far side muted their audio. If the far side mutes their audio you will not be able to hear him or her. Network is congested. Give the VideoPhone VideoPhone could not register with the Directory Service. Sometimes it takes the VideoPhone up - D-Link DVC 2000 | Product Manual - Page 59
DVC-2000 User's Manual Network Configuration 18. VideoPhone cannot obtain IP address automatically Not properly connected to a DHCP server. Check connection to LAN, by verifying a link light on the back of the VideoPhone. Make sure that the router is setup for DHCP. Consult either your router's - D-Link DVC 2000 | Product Manual - Page 60
I use the DVC-2000 with a non-D-Link directory service? No.The DVC-2000 is designed to automatically connect to the D-Link Directory Service. This is a free service and is available to anyone with a DVC-2000.The Directory Service allows for calling another DVC-2000 VideoPhone by using a phone number - D-Link DVC 2000 | Product Manual - Page 61
connection. You can also use it with a TV or a PC with video input capabilities. Can I connect i2eye without wires? Yes! D-Link now offers the DVC-1100 Wireless Broadband VideoPhone. You can also add the optional DWL-810+ device to the DVC-2000, allowing you to configure your complete system without - D-Link DVC 2000 | Product Manual - Page 62
Internet connection sharing. See Static IP address. Directory Service: A service that allows users to make videoconferencing calls with telephone numbers. Ethernet: The port on the back of the DVC-2000 VideoPhone that is used to send and receive data over a network. Far side: The remote connection of - D-Link DVC 2000 | Product Manual - Page 63
DVC-2000 User's Manual Glossary IP address (Internet Protocol phone system. SQCIF (Subquarter Common Intermediate Format): An intermediate video format. SQCIF resolution is 128x96. The DVC-2000 VideoPhone will send SQCIF-sized video only if the remote endpoint cannot decode CIF or QCIF. D-Link - D-Link DVC 2000 | Product Manual - Page 64
Glossary DVC-2000 User's Manual Static IP address: An IP address for a particular network device (PC, VideoPhone, router) that doesn't change. See DHCP. TCP (Transmission Control Protocol): An Internet protocol used by the DVC-2000 VideoPhone in addition to UDP. UDP (User Datagram Protocol): The - D-Link DVC 2000 | Product Manual - Page 65
brightness control DVC-2000 Robust Video Audio Telephone interface- Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC-2000 Robust Audio Speakerphone Input/Output Power Audio Out Video Out 10BaseT Ethernet (RJ-45) SLIC for telephone Camera Manual tilt Manual focus - D-Link DVC 2000 | Product Manual - Page 66
DVC-2000 User's Manual LED Indicators Status PSTN Link User Interface Dialing Diagnostics Quality of service measurement Manual or auto answer Incoming Caller ID Privacy shutter via video mute and/or audio mute Do Not Disturb mode Dialing Capabilities Speed dial list allows up to 50 entries Manual - D-Link DVC 2000 | Product Manual - Page 67
DVC-2000 User's Manual Country Codes Code 93 355 213 684 376 244 809 268 54 374 297 235 56 86 57 269 242 682 506 385 53 357 420 45 246 D-Link Systems, Inc. Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina - D-Link DVC 2000 | Product Manual - Page 68
Technical Support Code 218 423 370 352 853 389 San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro 68 DVC-2000 User's Manual Code 248 232 65 421 386 677 252 27 82 34 94 290 Western Samoa Yemen Zaire Zambia Zimbabwe D-Link Systems, Inc. - D-Link DVC 2000 | Product Manual - Page 69
DVC-2000 User's Manual Technical Support Technical Support You can find the most recent software and user documentation on the i2eye website. U.S. and Canadian customers can contact D-Link Technical Support through our web site or by phone. Tech Support for customers within the United States: D- - D-Link DVC 2000 | Product Manual - Page 70
Warranty Warranty DVC-2000 User's Manual Subject to the terms and conditions set forth herein, D-Link Systems, Inc. ("D-Link") provides this Limited Warranty: • Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and • Only for - D-Link DVC 2000 | Product Manual - Page 71
DVC-2000 User's Manual Warranty been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE from DLink Corporation/D-Link Systems, instructions, - D-Link DVC 2000 | Product Manual - Page 72
Registration Registration DVC-2000 User's Manual Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 2.4 April 30, 2007 72 D-Link Systems, Inc.
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PAT US7, 164, 435 B2