D-Link DVX2000MS Product Manual

D-Link DVX2000MS - VoiceCenter IP Phone System Base Unit Manual

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  • D-Link DVX2000MS | Product Manual - Page 1
  • D-Link DVX2000MS | Product Manual - Page 2
    Microsoft Response Point Assistant.. 36 D-Link DVX-2000MS User Manual Starting Microsoft Response Point Assistant.... 40 Getting Started 41 What Is a Phone 41 What Is a User 42 What Is an Extension Number 44 What Is a Phone Line 44 What Is a Phone Service 44 Office Scenarios 45 Margie
  • D-Link DVX2000MS | Product Manual - Page 3
    Service 93 Editing Phone Service 94 Removing Phone Service 95 Base Unit 96 Viewing the Event Log 96 Viewing Storage Space Detail 97 Changing the Base Unit Password 99 Configuring the E-Mail Server 100 Change the Date and Time 101 Backing Up the Base Unit 102 D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 4
    From an E-Mail Program 143 Troubleshooting 144 Administrator 144 Assistant 148 Networking Basics 152 Check your IP address 152 Statically Assign an IP address 153 Technical Specifications 154 Contacting Technical Support 156 Warranty 157 Registration 162 D-Link DVX-2000MS User Manual 
  • D-Link DVX2000MS | Product Manual - Page 5
    Product Overview PPraocdkuacgteOCvoenrtevnietsw • D-Link DVX-2000MS Base Unit • D-Link DPH-125MS IP Phones (5 or 10) • D-Link DVG-3104MS 4-Port PSTN Gateway • CAT5 Ethernet Cables • Power Adapters • Phone Cable • CD-ROM with Installation Wizard, User Manual, and QIG Note: Using a power supply with
  • D-Link DVX2000MS | Product Manual - Page 6
    There are two different types of VoiceCenter bundles: the DVX-2000MS-5 and DVX-2000MS-10. They both include one DVX-2000MS PBX/Base Unit and one DVG-3104MS PSTN Gateway. In addition, the DVX-2000MS-5 includes five IP Phones while the DVX-2000MS-10 includes ten phones. There are no additional fees or
  • D-Link DVX2000MS | Product Manual - Page 7
    Response Point phone system, is the clear choice for today's productivity and efficient minded small to medium-sized business. *Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVX-2000MS User Manual 
  • D-Link DVX2000MS | Product Manual - Page 8
    the caller's telephone number. Compliance with such MLTS laws is your responsibility as the owner of Response Point. Response Point does not provide to emergency services the physical location/address of a phone that is used to call 911. D-Link DVX-2000MS User Manual 
  • D-Link DVX2000MS | Product Manual - Page 9
    the base unit and is not encrypted. Any user who has access to the base unit password (for example, the phone system phone. (Voice messages sent as e-mail attachments are not stored on the base unit.) • Names and nicknames that you think external callers might use Link DVX-2000MS User Manual 
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    backup file is not encrypted. Therefore, we recommend that the phone system administrator store backups on a removable hard drive that can be disconnected from the LAN and stored in a secure location (for example, on a disk that can be stored in a locked drawer). D-Link DVX-2000MS User Manual 10
  • D-Link DVX2000MS | Product Manual - Page 11
    base unit. Also, encourage your employees to change their passwords using Assistant. An employee is typically assigned to one extension number password, which is used to log on Assistant and to retrieve voicemail messages. The default extension number password is 9999. D-Link DVX-2000MS User Manual
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    , or restart the base unit so that the certificate can be reinitialized. If you still get an error, a program or other device on the LAN might be trying to fool you or intercept your base unit data. You will see explanatory messages when these conditions occur. D-Link DVX-2000MS User Manual 12
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    blocks all requests or communication attempts from any unspecified programs. To avoid this problem, create firewall exceptions in your firewall program for Administrator and Assistant. A firewall exception allows selected programs to connect with your computer. D-Link DVX-2000MS User Manual 13
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    "extension 201." The default password for extension numbers, set in Assistant, is 9999. As phone system administrator, you can reset the password to this default when necessary. Otherwise, it's a good idea to encourage employees to change their passwords regularly. D-Link DVX-2000MS User Manual 14
  • D-Link DVX2000MS | Product Manual - Page 15
    on a PC and Microsoft Outlook Contact Integration • Two-click Backup and Restore and Device Firmware Upgrade Utility *Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVX-2000MS User Manual 15
  • D-Link DVX2000MS | Product Manual - Page 16
    Section 1 - Product Overview Hardware Overview Connections Power Receptor Receptor for the supplied power adapter. Ethernet Port Used to connect the DVX-2000MS Base Unit through Ethernet cable to your Local Area Network. D-Link DVX-2000MS User Manual 16
  • D-Link DVX2000MS | Product Manual - Page 17
    during data transmission. Compact Flash LED This LED blinks during data transmission. Power LED A solid light indicates a proper connection to the power supply. Power Button Used to power ON or OFF the DVX-2000MS Base Unit. D-Link DVX-2000MS User Manual 17
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    the DVX-2000MS Base Unit and connect the other end of the Ethernet cable to a Local Area Network via switch or hub. The LAN LED will light up to indicate proper connection. When you have connected the DVX-2000MS to your network, it should look like the diagram below: D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 19
    LAN port on the IP Phone and connect the other end of the Ethernet cable to your Local Area Network using a switch or hub. Repeats steps for additional DPH-125MS IP Phones. When you have connected the IP Phones to your network it should look like the diagram below. D-Link DVX-2000MS User Manual 19
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    will light up to indicate proper connection. Connect the phone cable to an available PSTN (FXO) Port on the back of the gateway and connect the other end to a phone jack. When you have made all the connections to your network, it should look like the diagram below: D-Link DVX-2000MS User Manual 20
  • D-Link DVX2000MS | Product Manual - Page 21
    Installation Software Installation Installing Microsoft Response Point Administrator Insert the VoiceCenter CD in the CD-ROM drive. The step-by-step instructions that follow are shown in Windows® XP. If the Point Administrator and click Next to continue. Click Next D-Link DVX-2000MS User Manual 21
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    Section 2 - Installation Click Next to continue. Click Next Accept the License Agreement and click Next to continue. Click Next D-Link DVX-2000MS User Manual 22
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    Section 2 - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft® Response Point™ Administrator. D-Link DVX-2000MS User Manual 23
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    Section 2 - Installation Installation is complete, click Finish to exit the wizard. Click Finish D-Link DVX-2000MS User Manual 24
  • D-Link DVX2000MS | Product Manual - Page 25
    program is running, is not connected properly to the LAN. Make sure all cables and power cords are connected. Another potential problem is that the DVX-2000MS base unit is not turned on. Note: If a Security Alert dialog box comes up, click Unblock. Click Connect D-Link DVX-2000MS User Manual 25
  • D-Link DVX2000MS | Product Manual - Page 26
    default password, admin and click Connect. Note: It's recommended that you change this password soon for security purposes. See page 89 for more information. You have successfully logged onto the DVX-2000MS base unit. You may now configure your IP Phones and Gateway. D-Link DVX-2000MS User Manual
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    Click the Phone System tab at the top of the screen if necessary. In the Tasks panel, under Phones, click Add Phone to launch the Configure Phone Wizard. Select the check box confirming the IP Phone is connected and plugged in. Click Next to continue. Click Next D-Link DVX-2000MS User Manual 27
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    need to wait at least sixty seconds before the phone is initialized and ready to be configured. Click Next For this step, you will add a new user and assign that user to the phone you just selected. Click Assign User to open the New User screen. Click Assign User D-Link DVX-2000MS User Manual 28
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    optional nicknames or titles of the person who will use this phone. You should specify nicknames and titles if you think callers will use when asking for this user. In the Extension number up to 3 additional users to this phone or click Next to continue. Click Next D-Link DVX-2000MS User Manual 29
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    the last four digits of the MAC address (located on the bottom or side of each phone), along with a name for each phone, such as "Diane Margheim phone." Having this information will help you recognize the phone and remember where each one is installed. Click OK D-Link DVX-2000MS User Manual 30
  • D-Link DVX2000MS | Product Manual - Page 31
    number of the user on the first phone. If the phones did not work, the likely cause is a loose connection. Make sure all cables and cords are properly seated into their respective ports, jacks, and outlets. Next, you're going to configure the DVG-3104MS gateway. D-Link DVX-2000MS User Manual 31
  • D-Link DVX2000MS | Product Manual - Page 32
    tab at the top of the screen if necessary. In the Tasks panel, under Phone Service, click Add Phone Service to launch the Configure Phone Service Wizard. Select the check box confirming the gateway is connected and plugged in. Click Next to continue. Click Next D-Link DVX-2000MS User Manual 32
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    Select the D-Link DVG-3104MS Gateway you just connected and click Next to continue. Click Next Select the This Port Is Active check box. Enter in a phone number or name associated with this line in the Description box. Click Next to continue. Click Next D-Link DVX-2000MS User Manual 33
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    Section 2 - Installation Enter a name for the phone line adapter and click Finish to complete the configuration. Click Finish D-Link DVX-2000MS User Manual 34
  • D-Link DVX2000MS | Product Manual - Page 35
    an inbound call to your office phone. 2. When prompted, ask for the name of the user assigned to one of the phones you previously installed. Note: If this step does not work, make sure all cables and cords are properly seated into their respective ports and outlet. D-Link DVX-2000MS User Manual 35
  • D-Link DVX2000MS | Product Manual - Page 36
    Insert the VoiceCenter™ CD in the CD-ROM drive on the employee's computer using Response Point. There should be a DPH-125MS IP Phone connected to this computer. The step-by-step instructions that follow Point Assistant and click Next to continue. Click Next D-Link DVX-2000MS User Manual 36
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    Section 2 - Installation Click Next to continue. Click Next Accept the License Agreement and click Next to continue. Click Next D-Link DVX-2000MS User Manual 37
  • D-Link DVX2000MS | Product Manual - Page 38
    Section 2 - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft® Response Point™ Assistant. D-Link DVX-2000MS User Manual 38
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    Section 2 - Installation Installation is complete, click Finish to exit the wizard. Click Finish Now take the VoiceCenter™ CD to various computers, where DPH-125MS IP Phones are located and install Microsoft® Response Point™ Assistant on them as well. D-Link DVX-2000MS User Manual 39
  • D-Link DVX2000MS | Product Manual - Page 40
    Extension box, type the extension number of the person who will use Assistant. In the Password box, type the password of the user. The default password is 9999. Click Log On Note: See page 108 for more information on how to use Microsoft Response Point Assistant. D-Link DVX-2000MS User Manual 40
  • D-Link DVX2000MS | Product Manual - Page 41
    . For example, if Rebecca Laszlo is an employee in the sales department, you can assign the "Rebecca Laszlo" user as the primary user of the phone on her desk (which she also owns) and assign the "Sales" user as the alternative user of that same phone. D-Link DVX-2000MS User Manual 41
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    one extension number. When a call is directed to a person user, all of the phones to which that user is assigned will ring. Group A user can also represent a group " user, meaning that the phone of every salesperson will ring when a call comes into the department. D-Link DVX-2000MS User Manual 42
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    to group users, you can create job role users. For example, a "Receptionist" user is useful when several people play the role of receptionist in your business. Location The most abstract type of "Break Room" with its own extension number, "Ext. 102," for example. D-Link DVX-2000MS User Manual 43
  • D-Link DVX2000MS | Product Manual - Page 44
    service. Phone service that is provided by phone companies, mostly through landlines, is considered traditional phone service. This type of phone service uses analog signals, which are translated by a phone line adapter into the Microsoft® Response Point™ phone system. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 45
    Microsoft® Response Point™ phone system. These scenarios also detail the Response Point features that could be useful. You can choose a several employees at a service desk and a number of phones. Any employee who is free can answer one of the ringing phones. D-Link DVX-2000MS User Manual 45
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    Access to allow agents to use Response Point from a remote phone. • Enable the directory review their voicemail from an e-mail program, where the messages can be stored indefinitely. • User types: person (for each individual agent) and group (for the entire team). D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 47
    . This is useful, for example, so the office manager can voice dial phone numbers that he calls frequently, such as vendors and suppliers. • User types: person (for the receptionist, owner, and office manager) and location (for the lunch room and shipping area). D-Link DVX-2000MS User Manual 47
  • D-Link DVX2000MS | Product Manual - Page 48
    contacts into Response Point. This would be useful, for example, so that the employees can voice dial the phone numbers they call frequently, such as video suppliers. • User types: job role (for the service desk), which you assign to each phone at the service desk. D-Link DVX-2000MS User Manual 48
  • D-Link DVX2000MS | Product Manual - Page 49
    Point™ phone system. Possible call routing plans include: Automated Receptionist Plan: An automated voice answers the calls and directs them appropriately. Receptionist Plan: An employee in your office answers incoming calls and directs them appropriately. D-Link DVX-2000MS User Manual 49
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    when a call arrives, but exclude the guest phone in the reception area. • You can specify that multiple phones ring when a call arrives, but set call forwarding rules on one of the extension numbers so that the call is forwarded to voicemail if no one answers it. D-Link DVX-2000MS User Manual 50
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    do the maintenance yourself (which may save you time and money), such as: • Setting up and configuring the phone system. • In-house managing and monitoring of the phone system. • Changing phone system settings-for example, adjusting base unit or voicemail options. D-Link DVX-2000MS User Manual 51
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    phone numbers and other quick information. Voice-dial this service from within the U.S. only. • Transfer parked calls directly to the voicemail box of any extension number, including your own. • Restrict outgoing calls on phones for emergency and internal access only. D-Link DVX-2000MS User Manual
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    connection, no additional hardware is necessary. Important: Security is an important factor to consider when selecting a VoIP service provider. When deciding between available service providers, you should select the company that provides the most secure service. D-Link DVX-2000MS User Manual 53
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    Service. 3. If you have two or more voice services configured, you will be prompted to select which one to edit. If you are prompted, click the VoIP service you want to edit, and click OK. 4. Complete the steps in the Configure VoIP Service Wizard, and click Finish. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 55
    to users page. 3. Click Add. The Direct-Dial Number dialog box opens. 4. In the Phone number box, type a VoIP number. 5. To assign this number to a user, click Yes - calls to this number go directly to the assigned user, choose a user from the list, and click OK. D-Link DVX-2000MS User Manual 55
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    and adapters. To upgrade all or one device, you'll use same wizard, which opens when you click Upgrade Device Firmware on the Phone System page. Before starting the wizard, go to the D-Link Support site. Download a copy of the upgrade package that you want to apply. Save the package on your hard
  • D-Link DVX2000MS | Product Manual - Page 57
    page, review firmware page shows you the status of every device-whether the upgrade started, succeeded, failed, or is still in progress. When the process finishes, if you only want to see devices that failed, select the Show only failed upgrades in the list check box. D-Link DVX-2000MS User Manual
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    a more complex view, save the history to a CSV file, and use Microsoft Office Excel to perform further analysis. Important: Call durations are approximate. Total minutes will include the time a caller spent waiting in park, waiting on hold, or being transferred. D-Link DVX-2000MS User Manual 58
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    table. 5. Click Save to create a CSV file, which displays more advanced information. 6. Review the following table for guidance on analyzing, filtering, and sorting specific call information. To view View results by To and Minute column From column From column D-Link DVX-2000MS User Manual 59
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    To and Minute column (see VoIP icon) Result column (see Unanswered icon) Note: Incoming calls made using External Access phone numbers are treated as Internal. The log will show which voice service handled the calls because they were made from external phones D-Link DVX-2000MS User Manual 60
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    ; CD players are usually stereo.) 4. In the Volume list, adjust the setting to the appropriate level. Note: To prevent distortion and improve the signal-to-noise ratio of the incoming audio, adjust the volume on the analog audio source to a medium setting. D-Link DVX-2000MS User Manual 61
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    Phone System Page The Phone System page shows which phones, users, and services are configured in Microsoft® Response Point™. If you want add, edit, or remove these items, you can click the related tasks in the Tasks list. Wizards help guide select one to remove. D-Link DVX-2000MS User Manual 62
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    the phone service that you've already configured. Remove Phone Service Remove the phone service by uninstalling the phone line adapter. If you have more than one phone line adapter on the phone system, you will be prompted to select the one that you want to remove. D-Link DVX-2000MS User Manual 63
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    the base unit. Because these settings are not updated in real time when the dialog box is open, they will soon not match the base unit's current date and time. Configure E-Mail Server Specifies account information so that voice messages can be retrieved by e-mail. D-Link DVX-2000MS User Manual 64
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    or base unit properties. The information is automatically refreshed every minute. Status of Base Unit The status report of the base unit appears on the right side of the Base Unit page. Connection Reports the status of the base unit's connection to the LAN, as follows: D-Link DVX-2000MS User Manual
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    Section 2 - Installation Storage space Reports the amount of permanent memory available on the base unit to store voicemail files, contacts, and other settings, as follows: Event log Reports a summary of the event log, as follows: D-Link DVX-2000MS User Manual 66
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    base unit used by voicemail files. Space available for voicemail Reports the amount of space on the base unit that is available for voicemail files. Total space available Reports the amount of free space on the base unit the base unit settings were last refreshed. D-Link DVX-2000MS User Manual 67
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    Access Designate the external phone numbers that can access Response Point remotely. When people make calls using these specified phone numbers, they will be able to access Response Point as if they had pressed the Response Point button on a phone in the office. D-Link DVX-2000MS User Manual 68
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    and displays these in the Upgrade Base Unit dialog box if the base unit is an earlier version than Administrator. When you click Upgrade in this dialog box, these tasks are performed: 1. A backup of the current phone system configuration and voicemail is created. D-Link DVX-2000MS User Manual 69
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    to the same version. The Assistant program must then be upgraded on each computer on which Assistant is installed. If the version of the base unit is a later version than Administrator, you'll see a message telling you whether an upgrade is mandatory or optional. D-Link DVX-2000MS User Manual 70
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    contact information. • E-mail server password is stored on the base unit indefinitely, or until the phone system administrator removes it. (This only applies if the phone system administrator configures Response Point to send voice messages as e-mail attachments.) D-Link DVX-2000MS User Manual 71
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    Data program ("ResponsePointEraseData.exe")-a tool that the phone system administrator can use to permanently delete all data stored on the base unit. You might want to erase all personal information from the physical device if you are giving it to someone else. D-Link DVX-2000MS User Manual 72
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    1. Configure the Dynamic Host Configuration Protocol (DHCP) server for the LAN to always assign the same IP address to the base unit. 2. Configure the IPSec policy on the LAN to allow unsecure inbound and outbound communication with the IP address of the base unit. D-Link DVX-2000MS User Manual 73
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    you to voice dial your contacts. The phones listed on the Phone System page of Administrator have been added to the phone system. You can add, edit, and remove phones using commands in the Tasks panel, or by right-clicking on a phone that is displayed in the list. D-Link DVX-2000MS User Manual 74
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    user on the phone that you added 1. Click Assign User to select an existing user, and click OK. Or, to add a new user, click New User at the bottom of the Administrator - Select dialog box, and type the correct information on the Identification tab. 2. Click Next. D-Link DVX-2000MS User Manual 75
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    changes that you want, including changing the primary user of the phone and adding a new user. 5. On the What do you want to name this phone page, change the name if you want to do so. 6. Click Finish. 7. When the configuration process is complete, click Close. D-Link DVX-2000MS User Manual 76
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    is needed. To remove a phone: 1. Click the Phone System button. 2. In the Tasks panel, click Remove Phone. 3. Click the phone you want to remove, and then click OK. 4. Confirm that you want to remove the phone you selected by clicking Yes in the message box. D-Link DVX-2000MS User Manual 77
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    will use them when asking for this user. 5. If you chose the user type Group, Job Role, or Location, type the applicable name in the Name box, and type any other names in the Alternate name 1 and Alternate name 2 boxes. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    such as enabling voicemail or setting initial call forwarding rules.. To edit a Response Point user: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Edit user. 3. In the Select a you want. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 79
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    . To remove Response Point user: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Remove User. 3. Click the user that you want to remove, and then click OK. 4. Confirm that you want to remove the user by clicking Yes in the message box. D-Link DVX-2000MS User Manual 80
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    this case, employees may ask you, as the phone system administrator, to make changes at your discretion. Specifying a Persons Name Callers may use a variety of names or nicknames when asking to Lazlow" instead. 7. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 81
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    job role name for incoming calls: 1. Click the Phone System button. 2. In the Tasks panel, under Users use when calling this user. 5. Type alternate job role names in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    location name for incoming calls: 1. Click the Phone System button. 2. In the Tasks panel, use when calling this location. 5. Type other names for this location in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    specify a group name for incoming calls: 1. Click the Phone System button. 2. In the Tasks panel, under Users, use when calling the group. 5. Type other group names in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    editing a user's settings. To publish names and extension numbers in the directory: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, from the Call Routing page in the Automated Receptionist Properties dialog box. D-Link DVX-2000MS User Manual 85
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    directory is available, or not, to external callers. Note: When you add or edit a user of the phone system, you can also specify that the user's name and extension number are available, or not, in of users and their extension numbers check box. 4. Click OK. D-Link DVX-2000MS User Manual 86
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    Properties. 3. In the Automated Receptionist Properties dialog box, clear the Callers can ask for a directory of users and their extension numbers check box. 4. Click OK. D-Link DVX-2000MS User Manual 87
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    change voicemail settings: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Voicemail tab. 4. Select the options that you want to change. 5. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 88
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    phone or as e-mail attachments, or both. 5. Under Message retrieval, select the option that you want. If you specified sending voicemail as e-mail attachments, type the e-mail address to which you want the voicemail sent. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    change the voicemail greeting using Assistant. To change voicemail settings: 1. Click the Phone System button. 2. In default greeting, record a custom greeting, or upload a sound file to use for the greeting. 6. Click OK. 7. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
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    In the Tasks panel, under Users, click Edit User, select a user to edit, and click OK. 3. On the Identification tab, click Reset Password. 4. Confirm that you want to reset the password to the default by clicking Yes. 5. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 91
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    over landline phones. To use traditional phone service, you will need to configure at least one phone line adapter for Response Point to work. For access to commands where you can add, edit, and remove phone services, go to the Phone System page in Administrator. D-Link DVX-2000MS User Manual 92
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    line of service: 1. Click the Phone System button. 2. In the Tasks panel, under Phone Service, click Edit Phone Service and select the adapter for the service that you want to edit. 3. Complete the steps of the Configure Phone Service Wizard, and click Finish. D-Link DVX-2000MS User Manual 93
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    . For example, you can block outbound calls on a line. To edit phone service: 1. Click the Phone System button. 2. In the Tasks panel, under Phone Service, click Edit Phone Service. 3. Complete the steps of the Configure Phone Service Wizard, and click Finish. D-Link DVX-2000MS User Manual 94
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    in the phone system, you will be prompted to select which one to remove. If you are prompted, click the adapter that has the service that you want to remove, and then click OK. 4. Confirm that you want to remove this service by clicking Yes in the message box. D-Link DVX-2000MS User Manual 95
  • D-Link DVX2000MS | Product Manual - Page 96
    3. Review the event summary and list of events. 4. Filter the events, as needed, using options in the Show list. 5. Click Base Unit Performance for more information about the base unit. Note: To see more details about an event, double-click the row in which it appears. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 97
    free space is reached. These files are deleted in this order: 1. All files in the temporary folder on the base unit. 2. All personal contacts. 3. All voicemail older than 15 days. Note: This information also appears under Storage Space Use in the Base Unit page. D-Link DVX-2000MS User Manual 97
  • D-Link DVX2000MS | Product Manual - Page 98
    Click the Base Unit button. 2. In the Tasks panel, under Status, click View Storage Space Detail. 3. Review Storage Space Summary and Voicemail Storage Used by User to determine if you need to ask employees to delete voice messages. 4. When finished, click Close. D-Link DVX-2000MS User Manual 98
  • D-Link DVX2000MS | Product Manual - Page 99
    Click the Base Unit button. 2. In the Tasks panel, under Properties, click Change Password. 3. In the Current password box, type the current password (the default is admin). 4. In the New password and Confirm password boxes, type the new password. 5. Click OK. D-Link DVX-2000MS User Manual 99
  • D-Link DVX2000MS | Product Manual - Page 100
    Internet connection with an Internet service provider. To configure the e-mail server: 1. Click the Base Unit button. 2. In the messages as e-mail attachments. 2. Call your extension number from another phone, and leave a voice message for yourself. 3. Open your e- Link DVX-2000MS User Manual 100
  • D-Link DVX2000MS | Product Manual - Page 101
    values in the base unit date and time options initially reflect the current settings from the base unit. Because these settings are not updated in real time when the dialog box is open, they will soon not match the base unit's current date and time. 4. Click OK. D-Link DVX-2000MS User Manual 101
  • D-Link DVX2000MS | Product Manual - Page 102
    on an encrypted drive on the LAN. , and put the CD or DVD in a locked drawer. To back up the base unit: 1. Click the Base Unit button. 2. In the Tasks panel, under Backup, click Create Backup. 3. Enter information in the Create Backup dialog box, and click OK. D-Link DVX-2000MS User Manual 102
  • D-Link DVX2000MS | Product Manual - Page 103
    passwords will have to be reset. In particular, the base unit password and extension number passwords will be reset to their default values. The e-mail server password must be re-entered. To restore a backup of the base unit: 1. Click the Base Unit is restored. D-Link DVX-2000MS User Manual 103
  • D-Link DVX2000MS | Product Manual - Page 104
    that user to all (or most) of the phones. Setting up the Automated Receptionist Plan (the default) or Receptionist Plan is automatic when you select the plan that you want in Administrator. Setting up the Multiple Phones Ring Plan requires a few more setup steps. D-Link DVX-2000MS User Manual 104
  • D-Link DVX2000MS | Product Manual - Page 105
    operator to handle these situations. You can also specify what greetings the automated voice will use and whether the directory is available to people calling your business. To specify an Automated Receptionist the person who will perform this role. 5. Click OK. D-Link DVX-2000MS User Manual 105
  • D-Link DVX2000MS | Product Manual - Page 106
    Section 2 - Installation Setting Up a Receptionist Plan The Receptionist Plan is useful for your office if you want a person to answer calls and transfer them accordingly. To specify employee or to the Automated Receptionist when that person can't answer the phone. D-Link DVX-2000MS User Manual 106
  • D-Link DVX2000MS | Product Manual - Page 107
    Section 2 - Installation Setting Up an Operator Setting up an operator is a support feature of the Automated Receptionist Plan. Occasionally, a caller may want to speak to a specify as the operator to handle situations when this person cannot answer the phone. D-Link DVX-2000MS User Manual 107
  • D-Link DVX2000MS | Product Manual - Page 108
    to the user "Diane." On the Calling Routing page, you can then specify that the "Receptionist" user receive incoming phone calls. When calls are sent to the "Receptionist" user, both Rene's and Diane's phones ring because "Receptionist" is assigned to both phones. D-Link DVX-2000MS User Manual 108
  • D-Link DVX2000MS | Product Manual - Page 109
    example, "Receptionist") in the list. 5. Click OK. 6. Complete the wizard so that the phone is updated. 7. Repeat steps 1-6 for each phone that is used by someone who is assigned to answer calls. Now you'll assign the job-role user to receive incoming phone calls. D-Link DVX-2000MS User Manual 109
  • D-Link DVX2000MS | Product Manual - Page 110
    example, "Receptionist") in the list. 3. Click OK in the Choose How to Answer Calls dialog box. 4. Place a test call to your office. Each of the phones that you edited should now ring when the call arrives. D-Link DVX-2000MS User Manual 110
  • D-Link DVX2000MS | Product Manual - Page 111
    handle these situations. You can also specify what greetings the Automated Receptionist will use and whether the directory is available to people calling your business. To configure and configuring prompts for the Automated Receptionist to use. 4. Click OK. D-Link DVX-2000MS User Manual 111
  • D-Link DVX2000MS | Product Manual - Page 112
    Select the Welcome greeting check box. 4. Click Configure, and decide whether you want to use the system-provided greeting, record a custom greeting, or upload a sound file with the greeting click OK in the Configure Automated Receptionist Properties dialog box. D-Link DVX-2000MS User Manual 112
  • D-Link DVX2000MS | Product Manual - Page 113
    informal tone. If your business provides financial services, however, you may want a professional, formal tone. • The final recording should not have unintentional pauses or verbal stutters (such as "uh..."). If you are not happy with the recording, do it again. D-Link DVX-2000MS User Manual 113
  • D-Link DVX2000MS | Product Manual - Page 114
    easy to understand? • Because your greeting is the voice of your business, you may want to ask a few callers for their opinion of the recording. D-Link DVX-2000MS User Manual 114
  • D-Link DVX2000MS | Product Manual - Page 115
    extension number. Employees can configure phone numbers to bypass the receptionist using the Assistant program. Otherwise, . 3. Select the Allow calls to bypass the receptionist based on the caller ID phone number check box. 4. Note any conflicts, and notify D-Link DVX-2000MS User Manual 115
  • D-Link DVX2000MS | Product Manual - Page 116
    by entering their passwords using the keypad. To configure External Access: 1. Click the Call Routing button. 2. In the Tasks panel, click Configure External Access. 3. Add, edit, or remove users and their respective phone numbers in this dialog box. 4. Click OK. D-Link DVX-2000MS User Manual 116
  • D-Link DVX2000MS | Product Manual - Page 117
    calls to the Automated Receptionist. To set call forwarding rules: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or using the If the other user doesn't answer and Forward to boxes. 8. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 118
    displays commands that take you to the User Properties dialog box, where you click tabs to specify options. • The Identification tab allows you to specify properties as a Response Point user. • The Voicemail tab allows you to specify options for your voicemail. D-Link DVX-2000MS User Manual 118
  • D-Link DVX2000MS | Product Manual - Page 119
    . If you continue to log on without upgrading, but cannot connect to the base unit, ask the phone system administrator for a newer version of the Assistant software. Note: When upgrading to a newer version of Assistant, your existing settings will be maintained. D-Link DVX-2000MS User Manual 119
  • D-Link DVX2000MS | Product Manual - Page 120
    password you set is also used to access your voicemail. If you haven't yet changed it, the default password is 9999. 4. In the Base unit list, click the base unit on your office LAN. 5. Select the Remember logon settings check box, if you want. 6. Click Log On. D-Link DVX-2000MS User Manual 120
  • D-Link DVX2000MS | Product Manual - Page 121
    are unavailable because they can be changed only using Administrator. If you want to make a change to unavailable options, contact the phone system administrator. Specifying Your Name Callers may request instead. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 121
  • D-Link DVX2000MS | Product Manual - Page 122
    to the phone system may request to speak with someone serving in a job role by using a variety of use when calling this user. 3. In Alternate name 1 and Alternate name 2 boxes, type other job role names, if necessary. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 123
    the default password is 9999. To change your password: 1. On the Settings menu, click Identification. 2. Under Extension number and password, click Change Password. 3. In the Change Password dialog box, type the old password, type a new password, and then confirm the new password. D-Link DVX-2000MS
  • D-Link DVX2000MS | Product Manual - Page 124
    . Note: Your name and extension number will be available to external callers only if the phone system administrator enables the directory. To publish your name and extension number in the directory: callers check box. 3. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 124
  • D-Link DVX2000MS | Product Manual - Page 125
    keypad. Dialing an External Call You can manually dial an external, local call-that is, to place a call to an outside phone number. To manually dial an external call: 1. Pick up the receiver of the phone. 2. Dial 9, and enter the phone number using the keypad. D-Link DVX-2000MS User Manual 125
  • D-Link DVX2000MS | Product Manual - Page 126
    to call if you've specified more than one phone number for a personal contact. To voice dial an external call: 1. Press the Response Point button. 2. Speaking clearly, say the name of the person you want to contact, followed by either "home," "work," or "mobile." D-Link DVX-2000MS User Manual 126
  • D-Link DVX2000MS | Product Manual - Page 127
    the Response Point button. 3. Say "Transfer my call to," and then say the name to which you want to transfer the call. To transfer a call using manual dialing: 1. Hang up the phone. 2. Press 7 * 0 followed by the extension number. D-Link DVX-2000MS User Manual 127
  • D-Link DVX2000MS | Product Manual - Page 128
    a phone, press the Response Point button and say "Retrieve," and then say the call number. For example, say "Retrieve call 1." Tip: If you're retrieving a call from the same phone where you parked it and only one call is parked, you can simply say "Retrieve my call." D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 129
    calls is unavailable. To handle your calls when you cannot answer your phone: 1. On the Settings menu, click Call Forwarding. 2. In the Within using the If the other user doesn't answer and Forward to lists, if necessary. 6. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 130
    communicate with employees in the warehouse, as in, "Diane, there is a customer here to see you." You can use the PA feature if you have permission to do so. To make an announcement over the PA system: 1. Dial 872 (or 8PA). 2. Make your announcement and hang up. D-Link DVX-2000MS User Manual 130
  • D-Link DVX2000MS | Product Manual - Page 131
    on, Assistant associates with the phone that you want to use. The extension numbers related to the phone will receive call notifications. Which user owns the phone determines which extension numbers receive notification window will appear if a fifth call comes in. D-Link DVX-2000MS User Manual 131
  • D-Link DVX2000MS | Product Manual - Page 132
    for up to four extension numbers associated with the phone. These notifications include caller ID information provided by the phone company and information in the associated contact store, such as Outlook). 5. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 132
  • D-Link DVX2000MS | Product Manual - Page 133
    your phone system administrator for assistance. To import contacts from a contact store: 1. On the Settings menu, click Contacts. 2. Click Import, and follow the steps listed in the Import Contacts dialog box. 3. Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 134
    is no relationship between the contact information that you enter on the Contacts tab and the caller ID information that incoming call notifications display. The phone company provides caller ID information. D-Link DVX-2000MS User Manual 134
  • D-Link DVX2000MS | Product Manual - Page 135
    the limit for the phone system has been reached. Likewise, if you want to add contacts but your personal limit of 1100 has been reached, you must delete contacts that you use infrequently before adding the Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 135
  • D-Link DVX2000MS | Product Manual - Page 136
    your phone or receive them as attachments to e-mail (or both), as well as how callers will be greeted. To change voicemail settings: 1. On the Settings menu, click Voicemail. 2. Specify the options that you want to change. 3. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 137
    How You Retrieve Voicemail You can specify how you want to retrieve your voice messages-either by phone, as attachments to e-mail messages, or both. To specify how you retrieve voicemail: 1. On voicemail sent. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual 137
  • D-Link DVX2000MS | Product Manual - Page 138
    a favorable impression of you and your business. Review tips on recording your greeting before proceeding to change default greeting, record a custom greeting, or upload a sound file to use as the greeting. 3. Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 139
    , informal tone. If your business provides financial services, however, you may want a professional, formal tone. • The final recording should not have unintentional pauses or verbal stutters (such as "uh..."). If you are not happy with the recording, do it again. D-Link DVX-2000MS User Manual 139
  • D-Link DVX2000MS | Product Manual - Page 140
    ? Is it easy to understand? • Because your greeting represents your professional image, you may want to ask a few callers for their opinion of the recording. D-Link DVX-2000MS User Manual 140
  • D-Link DVX2000MS | Product Manual - Page 141
    using the keypad. Note: This password is the same for logging on to Assistant. If you haven't changed it, the default password is 9999. 4. Listen to the instructions, and select the number of the option that you want. Important: Voice messages that you retrieve by phone are stored on the base unit
  • D-Link DVX2000MS | Product Manual - Page 142
    using the keypad. Note: This password is the same for logging on to Assistant. If you haven't changed it, the default password is 9999. 5. Listen to the instructions, and select the number of the option that you want. Important: Voice messages that you retrieve by phone are stored on the base unit
  • D-Link DVX2000MS | Product Manual - Page 143
    Section 2 - Installation From an E-Mail Program You can review voice messages as attachments to e-mail messages. To review your voice messages from an e-mail program: 1. Open your e-mail program. 2. have to install a media player, such as Windows Media Player. D-Link DVX-2000MS User Manual 143
  • D-Link DVX2000MS | Product Manual - Page 144
    or the base unit are no longer connected to the network, and requires you to reconnect them. • The network is down, or communication is somehow being blocked. Try restarting the network. • The base unit is not responding, and it probably needs to be restarted. D-Link DVX-2000MS User Manual 144
  • D-Link DVX2000MS | Product Manual - Page 145
    , but not all of them. Try plugging the phone line into the port of the phone line adapter and placing a call. • The phone lines may be plugged into the wrong ports. For example, if you configured ports 1 and 2 but plugged the phone cables into ports 3 and 4. D-Link DVX-2000MS User Manual 145
  • D-Link DVX2000MS | Product Manual - Page 146
    yet. Contact your phone service provider's customer support service for more information. Why can't our employees add contacts using Assistant? This condition may occur when the base unit storage space is at full capacity for Response Point files. Go to the Base Unit page, and confirm that more
  • D-Link DVX2000MS | Product Manual - Page 147
    be able to edit or remove the contacts using Assistant. To reclaim the lost storage space, remove and then re-add the user to the phone system using Administrator. When you do this, all contacts, voice messages, and settings associated with this user will be lost. D-Link DVX-2000MS User Manual 147
  • D-Link DVX2000MS | Product Manual - Page 148
    Assistant. A firewall exception allows selected programs to connect with your computer. Why are some of the options in Assistant unavailable? Unavailable options are set using Administrator. To make changes to these options, contact the phone system administrator. D-Link DVX-2000MS User Manual 148
  • D-Link DVX2000MS | Product Manual - Page 149
    calls come in for these extension numbers simultaneously. Assistant displays a maximum of four notification windows. No notification window will appear if a fifth call comes in. D-Link DVX-2000MS User Manual 149
  • D-Link DVX2000MS | Product Manual - Page 150
    storage space on the base unit is nearing capacity, Response Point deletes files, including contact files. See your phone system administrator for use Assistant to remove the contact from the phone system, re-add the contact, and then try placing your call again. D-Link DVX-2000MS User Manual
  • D-Link DVX2000MS | Product Manual - Page 151
    Section 6 - Troubleshooting Why don't the changes that I just made to my contact using Assistant appear in the incoming call notification window? This condition may occur if out of sync. To resolve this issue, simply exit Assistant and restart the program. D-Link DVX-2000MS User Manual 151
  • D-Link DVX2000MS | Product Manual - Page 152
    , subnet mask, and the default gateway of your adapter. If the address is 0.0.0.0, check your adapter installation, security settings, and the settings on your access point. Some firewall software programs may block a DHCP request on newly installed adapters. D-Link DVX-2000MS User Manual 152
  • D-Link DVX2000MS | Product Manual - Page 153
    is a number between 2 and 99. Make sure that the number you choose is not in use on the network. Set Default Gateway the same as the LAN IP address of your access point (192.168.0.1). Set Primary DNS from your ISP. Step 5 Click OK twice to save your settings. D-Link DVX-2000MS User Manual 153
  • D-Link DVX2000MS | Product Manual - Page 154
    Physical • Item Dimensions (WxHxD): 3.54" x 9.06" x 8.07" • Weight: 2.97 lbs Packaging • DVG-2000MS-5 Dimensions (WxHxD): 9.5" x 14.0" x 27.0" • DVG-2000MS-5 Weight: 40.0 lbs • DVG-2000MS-10 Dimensions: (WxHxD): 12.5" x 18.0" 24.0" • DVG-2000MS-10 Weight: 65.0 lbs D-Link DVX-2000MS User Manual 154
  • D-Link DVX2000MS | Product Manual - Page 155
    Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link, the D-Link logo, and the VoiceCenter logo are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United person, places or events is intended or should be inferred. D-Link DVX-2000MS User Manual 155
  • D-Link DVX2000MS | Product Manual - Page 156
    issues, and other product-related updates. For customers within the United States: Phone Support: (888) 404-6262 For customers within Canada: Phone Support: (888) 404-6262 Internet Support: http://support.dlink.com Internet Support: http://support.dlink.com D-Link DVX-2000MS User Manual 156
  • D-Link DVX2000MS | Product Manual - Page 157
    the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund. D-Link DVX-2000MS User Manual 157
  • D-Link DVX2000MS | Product Manual - Page 158
    Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price to the original purchase point based on its return policy. obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will dlink.com/. D-Link DVX-2000MS User Manual 158
  • D-Link DVX2000MS | Product Manual - Page 159
    any company, we recommend that you use only an Authorized D-Link Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty. Disclaimer of WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. D-Link DVX-2000MS User Manual 159
  • D-Link DVX2000MS | Product Manual - Page 160
    from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice. Copyright ©2008 by D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link DVX-2000MS User Manual 160
  • D-Link DVX2000MS | Product Manual - Page 161
    The firmware setting is not accessible by the end user. For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office. This class B digital apparatus complies with Canada ICE-003 D-Link DVX-2000MS User Manual 161
  • D-Link DVX2000MS | Product Manual - Page 162
    Appendix F - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.2 October 15, 2008 D-Link DVX-2000MS User Manual 162
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