D-Link i2eye Product Manual
D-Link i2eye - DVC 1100 Wireless Broadband VideoPhone Video Conferencing Manual
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- D-Link i2eye | Product Manual - Page 1
DVC-1100 i2eyeTM (Pat US7, 164, 435 B2) Wireless Broadband VideoPhone Manual v2.40 - D-Link i2eye | Product Manual - Page 2
the Onscreen Keyboard 9 Using the Setup Wizard 10 Using a Telephone with the DVC-1100 18 Using the DVC-1100 29 Using the Configuration Menu 28 Using the DVC-1100 with D-Link Routers 48 Using the DVC-1100 with Routers, Gateways or Modems 49 Troubleshooting 54 Frequently Asked Questions 63 - D-Link i2eye | Product Manual - Page 3
. You know who is calling before you answer and the audio or video can be turned off whenever desired. This manual provides the instructions to install and use your D-Link i2eye DVC-1100 Wireless Broadband VideoPhone and will help to make your Wireless VideoPhone experience go as smoothly as - D-Link i2eye | Product Manual - Page 4
Package Contents D-Link i2eyeTM DVC-1100 Wireless Broadband VideoPhone Power Adapter Instruction Manual Quick Installation Guide Remote Control with Batteries Standard Composite RCA Audio / Video Cable Cat 5 RJ-45 Ethernet Cable Wireless Antenna Note: Using a power supply with a - D-Link i2eye | Product Manual - Page 5
needed Supports enhanced 802.11b wireless networks up to 22 Mbps* Uses broadband cable/DSL or network connections for high-quality video H.323 Internet videoconferencing standard compliant Uses the D-Link Directory Service for ease of use dialing Easy to use Easy Setup Wizard Picture - D-Link i2eye | Product Manual - Page 6
and Activity Power A green light indicates the DVC-1100 is ON Status This LED turns on briefly at power up. It is then off during normal operation Call Steady red light indicates video is being sent and a call is Monitor in progress Activity Link Status WLAN LED Back LED Location and - D-Link i2eye | Product Manual - Page 7
page 49 in this manual if you are using the DVC-1100 VideoPhone with a router, gateway or broadband modem. The DVC-1100 needs to be setup before use. You can use the Quick Installation Guide (included with the DVC-1100) to perform the hardware. installation. Each cable (video, audio, Ethernet and AC - D-Link i2eye | Product Manual - Page 8
period also called a "dot".) When entering alphanumeric information, the left arrow key performs a backspace, deleting the character to the left of the on-screen cursor. Speakerphone Mode Adjust Contrast Mute Audio When a numeric input is required, (e.g., a telephone number or IP. Address) enter it - D-Link i2eye | Product Manual - Page 9
Using the On-Screen Keyboard The DVC-1100 uses a keyboard that appears on-screen to enter text into the Setup Wizard screens. When the cursor is located in a setup screen that requires characters to be entered, press the ENTER key to bring up the. on-screen keyboard. The keyboard will only appear if - D-Link i2eye | Product Manual - Page 10
is one you create for family, friends and others to call you over the Internet from another DVC-1100 VideoPhone. You can use your regular phone number or make up a new one. Only your name will be displayed at the other end of the video call. Your phone number will not be visible to anyone else. 10 - D-Link i2eye | Product Manual - Page 11
described on page 14. To setup for wireless operation, u s e t h e r e m o t e c o n t r o l. up/down arrow button to select the SSID of the device you will connect the DVC-1100 to. Typically, this will be a wireless router or access point. 47 i2eye AP 42 Router 36 Default 36 Daisy95 33 Study001 - D-Link i2eye | Product Manual - Page 12
Using the Setup Wizard (continued) Wireless Settings Screen The Wireless Settings screen shows the SSID of the selected wireless device the DVC-1100 will attach to and allows setting the DVC-1100 for WEP encryption. The DVC-1100 has WEP encryption disabled by default. i2eye AP Encryption will - D-Link i2eye | Product Manual - Page 13
boxes by using the remote control number pad or the on-screen keyboard. To connect to an encrypted wireless device, the key you enter in the DVC-1100 must match the key of the wireless device. These keys are entered in hexadecimal format, meaning you can use the numbers 0 through 9 and the letters - D-Link i2eye | Product Manual - Page 14
Using the Setup Wizard (continued) Network Address Screen The Network Address screen asks for information that is needed to connect a DVC-1100 call over the Internet. There are three types of network connections to choose from: DHCP, Fixed IP and PPPoE. If you do not know which to choose or you do - D-Link i2eye | Product Manual - Page 15
name and password for the PPPoE account must be entered in the provided fields. IP address, Subnet mask and Gateway If Fixed IP is chosen, enter each of these settings for the DVC-1100. You will be able to obtain the IP address, subnet mask and gateway address from your router configuration settings - D-Link i2eye | Product Manual - Page 16
www.dlink.com, which is easy for people to use and remember) to IP Addresses, which are what computers use to find each other on the Internet. Network Speed Screen The Network Speed screen asks you to select the type of broadband Internet connection you use. Each choice has default send and receive - D-Link i2eye | Product Manual - Page 17
ready to make and receive i2eye VideoPhone calls. Using a Telephone with the DVC-1100 Although optional, it is recommended that you connect a standard telephone to the DVC-1100 VideoPhone. The telephone that you use for the DVC-1100 VideoPhone will not be connected to your phone wall jack. You - D-Link i2eye | Product Manual - Page 18
DVC-1100 uses these icons to indicate its status. The icons display on the top right side of the Main Screen. This is a list of the status icons: Checking for i2eye updates Obtaining the Public IP Address (Router's Address) DVC-1100 is registering with the Directory Service Connecting to a Wireless - D-Link i2eye | Product Manual - Page 19
the DVC-1100 is registering with the i2eye Directory Service to allow phone number dialing. If the Directory Service cannot be reached, the icon appears. This means you cannot use telephone numbers call other VideoPhones, but you can still make VideoPhone calls by inputting the IP address - D-Link i2eye | Product Manual - Page 20
and the other party will receive a message stating that you are not taking calls. Answering an Incoming VideoPhone call Just like a regular phone call, picking up the telephone handset will answer the DVC-1100 VideoPhone. You may also use the remote control to answer by pressing the ENTER key - D-Link i2eye | Product Manual - Page 21
From the DVC-1100 VideoPhone Main Menu, select DIAL. The Manual Dial screen appears. Navigate with the arrow keys on the remote control to the Manual Dial button and press ENTER. You can enter a phone number if you and the party you are calling are connected to the i2eye Directory Service, or you - D-Link i2eye | Product Manual - Page 22
Using the DVC-1100 (continued) Placing a Speed-dial VideoPhone Call with the Remote To add a VideoPhone number or IP address as a Speed Dial entry, please see page 30. From the Main Menu, select DIAL. In the Dial screen the Speed Dial List box is highlighted - D-Link i2eye | Product Manual - Page 23
Call to a Speakerphone Call If a VideoPhone call is in progress using a telephone handset, Speakerphone Mode can be enabled: Press the Speakerphone button on the DVC-1100 remote control. When the dialog appears on the video display telling you to hang up the phone, go ahead and hang up the phone - D-Link i2eye | Product Manual - Page 24
the DVC-1100 (continued) Entering Phone Numbers The DVC-1100 can connect with other DVC-1100 VideoPhones throughout the world. During the setup of the DVC-1100, you entered a Country code into the Personal Information screen, along with an Area code and a Phone number. To make calling a VideoPhone - D-Link i2eye | Product Manual - Page 25
code, but a different Area code (i.e., "a long-distance" call), enter the Area code and Phone number of the party you are calling. (Remember: The DVC-1100 uses the Internet for completing calls and not long-distance phone lines!) Example: The VideoPhone you are calling has an Area code of 949 and - D-Link i2eye | Product Manual - Page 26
DVC-1100 (continued) Entering IP Addresses Calling a VideoPhone or H.323 Device with an IP Address If you are unable to Dial another DVC-1100 by using its Phone number, you can complete a call by entering the IP Address of the VideoPhone you want to call. This will require obtaining the IP Address - D-Link i2eye | Product Manual - Page 27
i2eye VideoPhone number, by entering an IP address, or select an entry on the speed dial list. View Allows you to specify what is seen on the main application screen. Choose full screen view or the default view, as well as Internet connection status. Settings Change settings relating to video calls - D-Link i2eye | Product Manual - Page 28
telephone number or IP Address. When you click Manual Dial in the screen above, the window below will appear. To enter the phone number or IP Address, use the remote's number pad or the on-screen keyboard. Note: Click Dial to start the VideoPhone call. Recent Calls The Recent Calls feature displays - D-Link i2eye | Product Manual - Page 29
of a Speed Dial entry. Remove Removes a selected entry from the Speed Dial List. Edit Allows the modification of either the name or number (or IP address) of a selected Speed Dial entry. Close Closes the Dial screen, saving the current entries in the Speed Dial List. If this Warning screen appears - D-Link i2eye | Product Manual - Page 30
appearing in the lower left corner of the main screen. View Connection Details Button Click this button to view the connection details. Items such as video and audio formats and call rates will be displayed. The connection details can be viewed only while the DVC-1100 VideoPhone is on a call. 30 - D-Link i2eye | Product Manual - Page 31
to setup your network address, DNS address, public IP Address, transmit and receive network speeds, a PING network diagnostic tool and wireless settings. Update DVC-1100 will look for system updates each time it starts up. This setting allows you to search for an update manually. Video Adjustments - D-Link i2eye | Product Manual - Page 32
allows the DVC-1100 to calls automatically accept any incoming call. You will hear two short beeps if a call is received with auto-answer enabled. If this checkbox is not selected and a call is received, a dialog box appears asking if you want to accept the incoming call. Turn on video privacy When - D-Link i2eye | Product Manual - Page 33
and Phone# others to call you. This is not associated with your home phone, though you may wish to use your home phone number to make remembering the number easier, or you may make up a new one. This phone number will not be visible to any other users. The DVC-1100 can support global phone number - D-Link i2eye | Product Manual - Page 34
Allows for setting transmit and receive speeds that best match your current connection. PING The PING network utility allows you to test the. network connection of the DVC-1100 by "pinging" an. IP address. Wireless Allows Wireless mode to be enabled and the wireless settings to be accessed. 34 - D-Link i2eye | Product Manual - Page 35
is used when connecting directly to a broadband modem that offers dynamic IP addressing or when behind a router/DHCP server that offers static DHCP. Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that is not configured for - D-Link i2eye | Product Manual - Page 36
host name to the router/home gateway in the DHCP table. This is rarely used and is optional. MAC: xx:xx:xx:xx: xx:xx MAC (Media Access Control) is an unique identifier for the Ethernet hardware of your DVC-1100. If you need to know the MAC address of your DVC-1100, it can be found - D-Link i2eye | Product Manual - Page 37
one. Though both primary and secondary DNS addresses are recommended, only the primary address is required. The Domain Name System (DNS) translates Internet domain names (for example www.dlink.com which is easy for people to use and remember) to IP addresses, which are what computers use to find - D-Link i2eye | Product Manual - Page 38
. Auto-detect public This is the default and recommended setting. If the. IP address DVC-1100 is behind a NAT router, and you leave this checkbox selected, the VideoPhone will automatically use your public IP address for placing and receiving calls. On the majority of Cable and DSL broadband - D-Link i2eye | Product Manual - Page 39
the selection up or down in the list box. Overestimating these settings may affect the call quality and is not recommended. Contact your ISP, network administrator, or look in your modem manual for correct values. The send and receive settings can be different speeds. Typically Cable and DSL modems - D-Link i2eye | Product Manual - Page 40
. If you are having problems establishing a connection to another. VideoPhone after the setup of the DVC-1100, you can use the PING function to test if your Internet connection is working correctly. To use the PING function, from the remote control enter a known IP Address on your network or on - D-Link i2eye | Product Manual - Page 41
> Settings > Network > Wireless Site Survey 47 i2eye AP 42 Router 36 Default 36 Daisy95 33 Study001 18 Sam's AP Upon startup, the DVC-1100 performs a "site survey" looking for available wireless networks. Any discovered wireless devices are displayed by their SSID name. On a home network, you may - D-Link i2eye | Product Manual - Page 42
) Main Screen > Settings > Network > Wireless Site Survey > Wireless Settings i2eye AP The Wireless Settings screen controls the following wireless connection and encryption settings on the DVC-1100: SSID The name of the selected wireless device from the Wireless Site Survey screen. This name can - D-Link i2eye | Product Manual - Page 43
Connection Failed appears. You will need to determine what wireless network settings are causing the failed wireless connection. See the Troubleshooting section on page 54 for help. If the Connection OK message appears, the DVC-1100 has successfully connected to the selected SSID. Press the - D-Link i2eye | Product Manual - Page 44
Menu (continued) Main Screen > Settings > Update The Update screen has several functions: Click the box to automatically check for updates of the DVC-1100 VideoPhone. It is recommended this checkbox is checked to allow updates to be found. Check for an update right now. Displays the current version - D-Link i2eye | Product Manual - Page 45
might see "Automatically adjust video brightness" in older versions of the DVC-1100 hardware. The DVC-1100 has the Automatically adjust video contrast checkbox enabled by default, allowing automatic adjustment of the video contrast every 30 seconds. To manually adjust the Video settings, you must - D-Link i2eye | Product Manual - Page 46
the sensitivity of the built-in microphone from the Volume Adjustment screen. This adjustment will control how the party on the other end of the VideoPhone connection hears you. To adjust the volume, press the right arrow on the remote control to increase the setting and the left arrow to decrease - D-Link i2eye | Product Manual - Page 47
your video from being sent to the remote caller. The person on the other end of the videoconference call will not be able to see you if this setting is checked. This setting will keep a caller from being able to connect to your VideoPhone. When a caller tries to connect with you, they will receive - D-Link i2eye | Product Manual - Page 48
DVC-1100 with D-Link Routers Most D-Link routers now support a feature that allows for easy one-click configuration of the DVC-1100. You will not need to manually configure the ports. Upgrading your router to the latest firmware might be necessary to support this feature. If you have other routers - D-Link i2eye | Product Manual - Page 49
access over the Internet by the firewall features of the router. You may be able to connect to another VideoPhone, but not receive any video or audio. This is a typical scenario of a firewall blocking the ports needed by the DVC-1100 to send audio and video. If this is the case, you need to open the - D-Link i2eye | Product Manual - Page 50
DVC-1100 to work with most routers or firewalls. To open these ports, please do the following: A. Click Enabled B. Give the Virtual Server a Name (such as DVC-1100) C. Under Private IP, enter the IP Address obtained from the DVC-1100 (How to obtain an IP Address from the DVC-1100 - D-Link i2eye | Product Manual - Page 51
Click Save Settings to complete You have now completed the opening of the 7 ports. Your DVC-1100 is ready to use with your router or gateway! (Important: Not all routers and gateways are the same; please refer to your router or gateway user manual for specific instructions on opening ports.) 51 - D-Link i2eye | Product Manual - Page 52
Using the DVC-1100 with Routers, Gateways, or Broadband Modems (continued) From the following sections, choose the heading that best applies to your equipment or networking configuration. Network With Multiple Public IP Addresses A Public IP Address is visible on the Internet. (Most commonly found - D-Link i2eye | Product Manual - Page 53
the DVC-1100 VideoPhone as another device behind a hub assign an available public IP address to the VideoPhone. Refer to the Broadband Modem Only section, below, for detailed installation instructions. Broadband Modem, Multiple PCs and a Router Commonly found in small offices, home offices, or homes - D-Link i2eye | Product Manual - Page 54
party has a DVC-1100 VideoPhone and you cannot connect to them via the Directory Service, they are probably not registered. 2. Cannot make direct IP calls. VideoPhone is not connected to the Internet. See the Internet Connection section (starting with #19) in this Troubleshooting Guide. The person - D-Link i2eye | Product Manual - Page 55
registered with the Directory Service. Sometimes it takes the VideoPhone up to ten minutes to register. Verify all network settings, including DNS. 6. Telephone doesn't ring with an incoming call. VideoPhone is set for Auto-Answer. If the VideoPhone is set up for Auto-Answer then the phone will not - D-Link i2eye | Product Manual - Page 56
this Troubleshooting Guide. VideoPhone is not functioning properly behind a firewall. Place the IP address of the VideoPhone in the DMZ of the firewall. Consult your router's documentation or your network administrator for help on doing this. Port forward the appropriate ports to the VideoPhone. The - D-Link i2eye | Product Manual - Page 57
the DVC-1100 with Routers, Gateways or Broadband Modems on page 49, or consult your router's documentation or your network administrator for help on doing this. VideoPhone is not functioning properly behind NAT. Go to the Settings>Network>Public IP screen. Select "Auto detect public IP Address." If - D-Link i2eye | Product Manual - Page 58
and receiving videocalls. 16. Error displays on main screen. VideoPhone cannot obtain public IP Address (Router's address). See "VideoPhone cannot obtain IP Address automatically" section, #19 below. 17. Error displays on main screen. VideoPhone could not register with the Directory Service - D-Link i2eye | Product Manual - Page 59
may be a problem. Also, see #25 Wireless Network Hints and Tips below. 19. VideoPhone cannot obtain IP Address automatically Not properly connected to a DHCP server. Check connection to LAN, by verifying a link light on the back of the VideoPhone. Make sure that the router is setup for DHCP. Consult - D-Link i2eye | Product Manual - Page 60
into the back of the VideoPhone. A steady green light on the Ethernet port indicates a valid link has been made. Invalid DNS entries. The VideoPhone requires at least one valid DNS entry. Consult your ISP or network administrator for the DNS IP Addresses. Invalid IP, subnet mask and/or gateway - D-Link i2eye | Product Manual - Page 61
Troubleshooting (continued) 24. VideoPhone does not boot up. Video is not being displayed on television. Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television. The television should be set for video input. Consult your television user manual for - D-Link i2eye | Product Manual - Page 62
repeaters please contact sales at 1800-326-1688 There are wireless booster antennas available online, unfortunately D-Link is unable to support/warranty that. For more troubleshooting information on D-Link wireless devices, please visit http://support.dlink.com and search the FAQ section. 62 - D-Link i2eye | Product Manual - Page 63
video What is the D-Link Directory Service? The D-Link Directory Service is a D-Link hosted server which allows you to register a "phone number" with your DVC-1100 VideoPhone. When someone with a DVC-1100 dials this "phone number", your. DVC-1100 will ring and you will be able to accept a call - D-Link i2eye | Product Manual - Page 64
connect to the D-Link Directory Service. This is a free service and is available to anyone with a DVC-1100. The Directory Service allows for calling another DVC-1100 VideoPhone by using a phone number instead of using an IP Address. Do I need a PC to use i2eye? . i2eye is a complete standalone - D-Link i2eye | Product Manual - Page 65
standard video streaming over IP protocol. This ensures that any H.323 compliant device will communicate together seamlessly. i2eye is a broadband appliance that draws from D-Link's seventeen years of experience as a leading Ethernet manufacturer. The DVC-1100 wireless broadband VideoPhone uses - D-Link i2eye | Product Manual - Page 66
use to obtain an IP address, subnet mask, gateway and DNS addresses automatically. A DHCP server can be a router, ISP server, or PC running Internet connection sharing. See Static IP address. Directory Service: A service that allows users to make videoconferencing calls with telephone numbers. It - D-Link i2eye | Product Manual - Page 67
IP Address: An IP Address for a particular network device (PC, VideoPhone, router) that doesn't change. See DHCP. ISP (Internet Service Provider): A commercial organization that provides subscribers with access to the Internet. Keys (Encryption): Encryption keys allow you to easily change wireless - D-Link i2eye | Product Manual - Page 68
IP Address. NAT devices forward all incoming and outgoing information to the correct network devices. Most NAT devices have firewall capabilities. QCIF (Quarter Common Intermediate Format): An intermediate video format. QCIF resolution is 176x144. The DVC-1100 VideoPhone will send QCIF-sized video - D-Link i2eye | Product Manual - Page 69
to an existing wireless network. TCP (Transmission Control Protocol): An Internet protocol used by the. DVC-1100 VideoPhone in addition to UDP. UDP (User Datagram Protocol): The Internet protocol most commonly used by the DVC-1100 VideoPhone to send and receive audio and video data. WAN (Wide - D-Link i2eye | Product Manual - Page 70
CIF (352 x 288 pixels), QCIF (176 x 144) Picture-In-Picture (PIP) Automatic contrast control DVC-1100 Robust Video Audio Telephone interface- Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC-1100 Robust Audio Half-duplex speakerphone Input/Output Power Audio Out - D-Link i2eye | Product Manual - Page 71
) LED Indicators Power Status Video monitor WLAN activity Network link and transmit Dialing Capabilities Speed dial list allows up to 50 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software update, automatic or - D-Link i2eye | Product Manual - Page 72
Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Hercegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burundi Cambodia Cameroon Canada Cape Verdi Cayman Islands Central African Republic Chad Chile China Colombia Comoros and Mayotte Congo Cook Islands Costa Rica Croatia - D-Link i2eye | Product Manual - Page 73
List of Country Codes (Continued) Code 231 218 423 370 352 853 389 261 265 60 960 223 356 692 222 230 52 373 33 976 473 212 258 95 264 674 977 31 599 869 687 64 505 227 234 683 850 967 47 968 92 680 507 675 595 51 63 48 351 974 40 7 250 Country Liberia Libya Liechtenstein Lithuania - D-Link i2eye | Product Manual - Page 74
web site or by phone. Tech Support for customers within the United States: D-Link i2eye Technical Support over the Telephone: (800) 93-i2EYE D-Link Technical Support over the Internet: http://www.i-2-eye.com Tech Support for customers within Canada: D-Link Technical Support over the Telephone: (800 - D-Link i2eye | Product Manual - Page 75
, the magnetic media on which D-Link delivers the Software will be free of physical defects. D-Link's sole obligation shall be to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link's functional specifications for the Software or to refund at - D-Link i2eye | Product Manual - Page 76
covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than D-Link; Products that have been - D-Link i2eye | Product Manual - Page 77
part of this publication or documentation accompanying this Product may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link in accordance with the instructions, may cause harmful - D-Link i2eye | Product Manual - Page 78
Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 2.40 April 25, 2007 78
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Manual
Wireless Broadband VideoPhone
(Pat US7, 164, 435 B2)
v2.40
i2eye
TM
DVC-1100