DIRECTV D10 Technical Brief
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- DIRECTV D10 | Technical Brief - Page 1
on the DIRECTV receiver when a system test is completed. We will go over the diagnostic code meanings and how to resolve the issue prompting the code to appear. Any comments or questions about this document should be sent to: [email protected] Diagnostic Codes Diagnostic Code 10-xxx - DIRECTV D10 | Technical Brief - Page 2
/ Troubleshooting Attempt reboot but replace if problem continues. Diagnostic code 15 indicates the drive is accessible but does not pass integrity tests. Replace the receiver. Replace the receiver. Attempt reboot but replace if problem continues. Verify all satellite positions that the receiver is - DIRECTV D10 | Technical Brief - Page 3
data could not be acquired from the satellite for 12 hours. 46-xxx Critical Satellite Data not Received Your receiver has not acquired critical data from the satellite for the past hour. Resolution / Troubleshooting Both of these codes result from lack of guide data updates and are related to 920 - DIRECTV D10 | Technical Brief - Page 4
Issue 17 2010 - 10.25.10 Diagnostic Code Issue Resolution / Troubleshooting 51-xxx SWiM registration errors. Receiver is configured for SWiM but cannot detect SWiM. (Associated with 771A OSD). Look for a faulty SWiM power inserter, a power inserter on a switched electrical outlet or anything - DIRECTV D10 | Technical Brief - Page 5
is required. Your receiver is configured for the incorrect satellite dish. Your receiver is configured for the incorrect satellite dish. Troubleshoot using diagnostic codes 72 and 73. Troubleshoot the same as diagnostic codes 47 and 48. These tests check for valid guide data on the proper - DIRECTV D10 | Technical Brief - Page 6
Boxes are H21-100 and H21-200 running code 0x440c as well as the H24-100 the popup menu will instantly expand back open. Problem dish combinations: 03: Slimline-3 04: Slimline-5 , using the numeric keys on the remote control, type "1,1" and the selection will proprietary DIRECTV business information
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Technician Bulletin
The information contained on this page is confidential, proprietary DIRECTV business information and is intended for authorized users only.
Unauthorized use, disclosure or copying of this information is strictly prohibited and may be unlawful.
1
Issue 17 2010
–
10.25.10
DIRECTV Technical Services Contacts:
Tim Kollmann, Senior Manager
Tom Lockwood, Senior Manager
Val Allen, Technical Specialist
Harvie Dunn, Technical Specialist
Greg Rowe, Technical Specialist
ISS Department
Introduction
In this edition, we will cover the Diagnostic Codes that are displayed on the DIRECTV receiver
when a system test is completed.
We will go over the diagnostic code meanings and how to
resolve the issue prompting the code to appear.
Any comments or questions about this document should be sent to:
Diagnostic Codes
Diagnostic Code
Issue
Resolution /
Troubleshooting
10-xxx Receiver error detected.
A problem with your receiver was detected.
Both of these indicate receiver
errors that are not recoverable in
the field so the box must be
replaced. Code 10 indicates a
RID-related error while 11
indicates the tuner hardware
can‟t be access
ed. The presence
of error 11 may also result in a
box stuck in step 1 of 2 at boot
up.
11-xxx Receiver error detected.
A problem with your receiver was detected.
12-xxx Receiver error detected.
A problem with your receiver was detected.
This indicates no signal on the
network tuner in MPEG4 boxes.
This tuner is DC blocked and
slaved to the primary tuner and is
used for guide and conditional
access data. If the primary tuner
shows good signal strength with
this error present, then the box
should be replaced.
13-xxx Receiver error detected.
A problem was detected reading your
access card. Please check to see that the
card is inserted correctly and rerun the test.
This is often associated with a
761 / 762 OSD. It can be a card
inserted incorrectly, a faulty card
reader in the receiver or a faulty
access card. Reposition the card
and swap between boxes to
isolate the cause. Note that
brown discoloration of the CAM
card on top does not indicate a
failed or about-to-fail CAM card.