DIRECTV HR24 System Manual - Page 109
Help & Troubleshooting
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Chapter Chapter Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can be corrected by performing a simple reset of the DIRECTV® Plus DVR. If you experience frozen audio or video, blank screen, or the system won't respond to front panel button or remote control, try one of these: - Press the red RESET button behind the access card panel door on the front of the - DIRECTV® Receiver, then wait for program guide information to be acquired. - If the problems persist, try unplugging the power cord of the DIRECTV DVR for 15 seconds, then plug it in again. - If the above two items don't work, try reauthorizing your receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process. - Running the System Test (at the end of this section) can also help you diagnose and solve many common problems. Note that resetting your receiver twice in a row will clear all your program guide data. It could take as much as 48 hours to reacquire all of it. Troubleshooting Tips Reset Button 4 5 6 7 8 CHAPTER 7 - Help & Troubleshooting 109