Home » DIRECTV Manuals » Satellite Receivers » DIRECTV HR34 » Manual Viewer

DIRECTV HR34 System Manual - Page 105

Frequently Asked Questions, Possible Causes, Solution - issues

Get DIRECTV HR34 PDF manuals and user guides

Add to My Manuals
Save this manual to your list of manuals

Page 105 highlights

FREQUENTLY ASKED QUESTIONS Q: What to do about temporary loss of satellite signal, "frozen" picture, or picture breaking into blocks / pixels? The image on your screen is frozen, blocky, or you see a message that says, "Searching for Satellite Signal (x 771). CHAPTER 8 - TROUBLESHOOTING & FAQS Possible Causes: Severe weather (rain, snow, hail etc.) may cause this issue. There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite. There may be a problem with the cables running from your satellite dish to your DIRECTV® Receiver. If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source. Solution: Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal. If there are no weather problems in your area, reset your DIRECTV DVR using the red RESET button behind the door on the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in. Check all the connections on the back of your receiver, starting with the SAT-IN connection, and make sure they're secure. Check Satellite (SAT-IN) Connections Coaxial Satellite Cable If the problem is coming from the program source (for example, you see the problem on one channel, but not on any others), wait for the broadcasting channel to resolve the issue. If there are obstructions blocking the dish's clear view of the satellite, you should contact a professional to remove them or a DIRECTV installer at 1.800.531.5000 to relocate your dish. If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a professional installer to realign your dish or call us at 1.800.531.5000. 105

Section	Page
Welcome to the DIRECTV Family!	3
Safety & Care	6
Safety & Care	7
Product Information	8
Chapter 1: USING YOUR REMOTE CONTROL	9
Your Remote Control	10
Turning Your Equipment On and Off	10
	11
Navigation and Destination Buttons	11
SHORTCUT BUTTONS	11
Your Remote Control	11
Your Remote Control	12
DVR Control Buttons	12
The Progress Bar	13
Live Buffer	14
CHAPTER 2 - CHANNELS & PROGRAM INFO	15
Program Guide	16
	16
Program Info	16
	17
	17
Local Channels	17
HD and SD Channels	17
Unsubscribed Channels	17
Program Guide	17
	18
	18
Program Guide	18
3D Channels	18
Interactive Channels	18
	19
Filtering the Guide	19
Guide Options	19
Program Guide	19
	20
Program Guide	20
Mini Guide	20
	21
	21
	21
Messages	21
Info	21
Channel Banner & TV Options	21
	22
	22
Channel Banner & TV Options	22
Last 4	22
FAVORITE Channels	22
Closed Captioning	22
	23
	23
AUDIO/VIDEO OPTIONS	23
Parental Controls	23
Channel Banner & TV Options	23
Channel Banner & TV Options	24
PICTURE IN PICTURE	24
HOME MEDIA CENTER HD DVR	24
	25
	25
My DIRECTV	25
Search & Browse	25
RECORDINGS	25
Menu	25
	26
	26
Menu	26
Extras	26
SETTINGS & HELP	26
Smart Search	28
	29
Smart Search	29
YouTube Search	29
All Movies, On Demand and Pay Per View	30
	30
ALL Movies	30
On Demand	31
All Movies, On Demand and Pay Per View	31
All Movies, On Demand and Pay Per View	32
Recording From “All Movies” or “On Demand”	32
All Movies, On Demand and Pay Per View	33
All Movies, On Demand and Pay Per View	34
	35
Pay Per View Events	35
All Movies, On Demand and Pay Per View	35
Chapter 4: Recordings	39
Recording a Single Show	40
From Live TV	40
From the Guide	40
Changing a Record Option	40
	41
Stopping an In-progress Recording	41
Recording a Single Show	41
Recording a Series	42
Recording a Series	42
From Live TV	42
FROM THE GUIDE	42
Changing a Record Option	42
Stopping an In-Progress Recording	42
Watching and Deleting Your Recorded Shows	43
Watching and Deleting Your Recorded Shows	43
Playlist	44
Playlist	44
	45
Playlist Options	45
Playlist	45
	46
Playlist	46
Managing My Playlist	46
Playlist	47
	48
Manage Recordings	48
To Do List	48
	49
	49
Series Manager	49
Queue	49
Manage Recordings	49
Manage Recordings	50
History	50
Purchases	50
Manual Recordings	50
Record Defaults	50
Manage Recordings	51
	52
Recording from Your Computer or Phone	52
From a Computer	52
	53
DVR Scheduler Mobile App	53
Recording from Your Computer or Phone	53
CHAPTER 5 - Extras & SPECIAL FEATURES	55
Extras	56
	56
	56
Messages	56
DIRECTV Active Channel	56
	57
GSN GAME LOUNGE	57
Extras	57
	58
Extras	58
MUSIC & PHOTOS	58
Extras	59
	60
Extras	60
CALLER ID	60
	61
	61
SHOWROOM	61
Pandora	61
Extras	61
	62
Extras	62
YouTube	62
	63
DIRECTV® DOUBLEPLAY™	63
Special Features	63
	64
Special Features	64
GAMESEARCH™	64
QUICKTUNE	64
	65
	65
SCOREGUIDE™	65
TV Apps	65
Special Features	65
DIRECTV® WHOLE-HOME DVR SERVICE	66
DIRECTV® WHOLE-HOME DVR SERVICE	67
DIRECTV® WHOLE-HOME DVR SERVICE	68
DIRECTV® WHOLE-HOME DVR SERVICE	69
DIRECTV® WHOLE-HOME DVR SERVICE	70
HOME MEDIA CENTER HD DVR	71
DIRECTV™ IPAD® APP	72
DIRECTV™ IPAD® APP	73
CHAPTER 6 - SETTINGS & Help	75
Settings	76
Info & Test	76
Display	76
Settings	77
Settings	78
Settings	79
	80
	80
Settings	80
Audio	80
Network Setup	80
Remote Control	81
Settings	81
	82
Settings	82
Satellite	82
Whole-Home	83
Power Saving	83
Reset	83
Settings	83
Settings	84
Parental Control	85
	86
	86
Parental Controls	86
Lock Now	86
Unlock Now	86
Ratings Limits	87
Parental Controls	87
	88
	88
	88
Parental Controls	88
Adult Channels	88
Channel Blocks	88
Web Videos	88
	89
	89
Spending Limits	89
Viewing Hours	89
Parental Controls	89
FAVORITE CHANNELS	90
Help	91
Chapter 7 - HOME MEDIA CENTER (HMC)	93
Home Media Center (HMC)	94
	94
	94
Key HMC HD DVR Features	94
Key HMC Client Features	94
Share Programs between rooms	95
Client-Server features	95
Home Media Center (HMC)	95
Home Media Center (HMC)	96
Connecting RVU Clients	96
Picture in Picture	97
	97
Special features	97
Back Panel Example	98
Chapter 8 - TROUBLESHOOTING & FAQs	101
Troubleshooting Tips	102
RESET YOUR RECEIVER	102
	102
	102
Reauthorize Your Receiver	102
	103
	103
System Software Updates	103
Onscreen Messages	103
Troubleshooting Tips	103
	104
Troubleshooting Tips	104
Run the System Test	104
Frequently Asked Questions	105
Frequently Asked Questions	106
Frequently Asked Questions	107
Frequently Asked Questions	108
Frequently Asked Questions	109
Frequently Asked Questions	110
Frequently Asked Questions	111
Frequently Asked Questions	112
Frequently Asked Questions	113
Frequently Asked Questions	114
Frequently Asked Questions	115
Frequently Asked Questions	116
Frequently Asked Questions	117
Frequently Asked Questions	118
Frequently Asked Questions	119
Chapter 9: WARRANTY AND OTHER INFO	121
Limited 90-Day Warranty	122
	122
	122
Who is covered?	122
What is Covered?	122
	123
	123
	123
What is Excluded?	123
Make Sure You Keep...	123
Before Requesting Repair Service...	123
Limited 90-Day Warranty	123
	124
	124
Limited 90-Day Warranty	124
To Get Warranty Service...	124
To Get Out-of-Warranty Service...	124
DIRECTV PROTECTION PLAN	125
FCC Customer Information	126
FCC Customer Information	127
FCC Customer Information	128
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	129
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	130
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	131
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	132
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	133
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	134
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	135
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	136
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	137
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)	138
APPENDICES	139
Appendix 1: Setup and Activation	140
	140
	140
Guided Setup	140
ACTIVATE YOUR DIRECTV® SERVICE	140
YOUR PHONE CONNECTION	141
YOUR INTERNET CONNECTION	141
Appendix 2: Connections to TV & Equipment	141
Appendix 2: Connections to TV & Equipment	142
CONNECTIONS FOR AUXILIARY EQUIPMENT	142
Appendix 2: Connections to TV & Equipment	143
Appendix 2: Connections to TV & Equipment	145
HD TV Connections	145
HD TV Connections	146
Appendix 2: Connections to TV & Equipment	146
Appendix 2: Connections to TV & Equipment	147
SD TV Connections	147
SD TV Connections	148
Appendix 2: Connections to TV & Equipment	148
Appendix 2: Connections to TV & Equipment	149
Audio Connections	149
Connections TO OTHER EQUIPMENT	150
Appendix 2: Connections to TV & Equipment	150
Appendix 3: Receiver Front and Back Panels	151
Appendix 3: Receiver Front and Back Panels	152
Appendix 3: Receiver Front and Back Panels	153
Appendix 3: Receiver Front and Back Panels	154
Appendix 4: How to Network Your HD DVR	155
PROFESSIONALLY INSTALLED DIRECTV CINEMA CONNECTION KIT	156
Appendix 4: How to Network Your HD DVR	156
Appendix 4: How to Network Your HD DVR	157
SELF-INSTALLED DIRECTV CINEMA CONNECTION KIT - WIRELESS	157
Wired	157
	158
Appendix 4: How to Network Your HD DVR	158
	159
Appendix 4: How to Network Your HD DVR	159
Wireless	159
Appendix 4: How to Network Your HD DVR	160
Appendix 4: How to Network Your HD DVR	161
Screen FORMAT & RESOLUTION	162
	162
Appendix 5: About High-Definition	162
Appendix 5: About High-Definition	163
	164
Supported Resolutions	164
Appendix 5: About High-Definition	164
Appendix 5: About High-Definition	165
WIDE-SCREEN VS. STANDARD FORMATS	165
	165
Appendix 5: About High-Definition	166
Index	168
Index	169
Index	170
Index	171

Match case Limit results 1 per page

105

FREQUENTLY ASKED QUESTIONS

Q: What to do about temporary loss of satellite signal, “frozen” picture, or picture breaking into blocks /

pixels?

The image on your screen is frozen, blocky, or you see a message that says, “Searching for Satellite Signal (x 771).

Possible Causes:

Severe weather (rain, snow, hail etc.) may cause this issue.

There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.

There may be a problem with the cables running from your satellite dish to your DIRECTV

Receiver.

If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source.

Solution:

Weather issues are usually temporary. Wait for the weather to clear and

your signal should return to normal.

If there are no weather problems in your area, reset your DIRECTV DVR

using the red RESET button behind the door on the front of the receiver or

by unplugging the receiver for 15 seconds and then plugging it back in.

Check all the connections on the back of your receiver, starting with the

SAT-IN connection, and make sure they’re secure.

If the problem is coming from the program source (for example, you see the

problem on one channel, but not on any others), wait for the broadcasting

channel to resolve the issue.

If there are obstructions blocking the dish’s clear view of the satellite, you

should contact a professional to remove them or a DIRECTV installer at 1.800.531.5000 to relocate your dish.

If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a

professional installer to realign your dish or call us at 1.800.531.5000.

Check Satellite (SAT-IN) Connections

Coaxial Satellite Cable

CHAPTER 8 - TROUBLESHOOTING & FAQS