DIRECTV HR34 System Manual - Page 109

Frequently Asked Questions, I see a message on my TV screen that says - ir receiver port issues

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CHAPTER 8 - TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS If your receiver is plugged into a power strip, check the power strip and reset by pressing its reset button. Make sure receiver is plugged into a power strip outlet that has continuous power. Some power strips have energy saving ports that only operate when a device is plug in and powered on. To Check the Remote: Press the power button on the front panel. If the receiver turns on, issue is with remote. Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power key) or press POWER button on the front panel of the receiver. Make sure remote batteries have sufficient charge. Green light should be solid green when the PWR button on remote is pressed. If the light blinks several times slowly, replace the batteries. If there is no light, make sure batteries are inserted with the positive and negative ends in the proper directions. Otherwise replace batteries. Make sure nothing is blocking the IR sensor on the on the receiver. Remote must be pointed at receiver, unless it is capable of RF and had been set up as RF. I see a message on my TV screen that says, "Please Call Customer Service x721." What's going on? Possible Causes The channel you're trying to watch may not be included in your programming package. Your DIRECTV® Receiver may not have the programming information for this channel. Solutions If the channel is part of your programming package, try resetting your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on. If the channel is not part of your programming package, you can change your package online or call 1.800.531.5000. Finally, try reauthorizing your receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process. 109

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109
If your receiver is plugged into a power strip, check the power strip and reset by pressing its reset button. Make sure
receiver is plugged into a power strip outlet that has continuous power. Some power strips have energy saving ports that
only operate when a device is plug in and powered on.
To Check the Remote:
Press the power button on the front panel. If the receiver turns on, issue is with remote.
Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power key) or
press POWER button on the front panel of the receiver.
Make sure remote batteries have sufficient charge. Green light should be solid green when the PWR button on remote is
pressed. If the light blinks several times slowly, replace the batteries. If there is no light, make sure batteries are inserted
with the positive and negative ends in the proper directions. Otherwise replace batteries.
Make sure nothing is blocking the IR sensor on the on the receiver. Remote must be pointed at receiver, unless it is capable
of RF and had been set up as RF.
I see a message on my TV screen that says, “Please Call Customer Service x721.” What’s going on?
Possible Causes
The channel you’re trying to watch may not be included in your programming package.
Your DIRECTV
®
Receiver may not have the programming information for this channel.
Solutions
If the channel is part of your programming package, try resetting your receiver by turning it off and unplugging it. Wait 15
seconds, then plug it back in and turn it on.
If the channel is not part of your programming package, you can change your package online or call 1.800.531.5000.
Finally, try reauthorizing your receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You
will need to be logged into your account on directv.com to complete this process.
FREQUENTLY ASKED QUESTIONS
CHAPTER 8 - TROUBLESHOOTING & FAQS