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Dell 1355 Color Laser User's Guide - Page 479

Troubleshooting, Basic Printer Problems, Display Problems

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27 Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer. • When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. Display Problems Problem Action After the printer is turned • Turn off the printer, wait for 10 seconds, and turn on on, the display on the the printer. operator panel is blank, keeps showing the DELL logo, or the back light is not lit. • Self Test Message appears on the operator panel. When the test is completed, Ready is displayed. Troubleshooting 477

Section	Page
Dell™ 1355cn/1355cnw Multifunction Color Printer	1
User's Guide	1
Before Beginning	21
Notes, Notices, and Cautions	23
Dell™ 1355cn/1355cnw Multifunction Color Printer User's Guide	25
Finding Information	27
Product Features	31
About the Printer	35
Front View	35
Rear View	36
Space Requirements	36
Automatic Document Feeder (ADF)	38
Operator Panel	38
Securing the Printer	38
Ordering Supplies	39
Setting Up Printer (Printer Setup)	41
Removing Packaging Material	43
Connecting Your Printer	45
Connecting Printer to Computer or Network	46
Direct Connection	46
Network Connection	47
Turning On the Printer	49
Connecting the Telephone Line	50
Setting the IP Address	53
Setting Initial Settings on the Operator Panel	53
Assigning an IP Address (for IPv4 Mode)	55
The Operator Panel	56
The Tool Box	57
Verifying the IP Settings	58
Printing and Checking the Printer Settings Page	59
The Operator Panel	59
The Tool Box	59
Loading Paper	61
Loading Print Media in the Multipurpose Feeder (MPF)	61
Loading Print Media in the Priority Sheet Inserter (PSI)	68
Installing Printer Drivers on Computers Running Windows	71
Identifying Printer Driver Pre-install Status (For Network Connection Setup)	71
The Operator Panel	71
The Tool Box	71
Disabling the firewall before installing your printer	72
Inserting the Drivers and Utility CD	72
Direct Connection Setup	73
For installing host-based printer driver	73
For installing XML Paper Specification (XPS) printer driver	73
Network Connection Setup	76
Network Printer Setup on a Local Network	76
Network Printer Setup on a Remote Network	81
Configuring Wireless Settings (Dell 1355cnw Multifunction Color Printer Only)	87
Using Wizard Setup to Configure Wireless Settings	88
Using Advanced Setup to Configure Wireless Settings	90
Setting up a New Wireless Network Environment for Your Computer (When you need to setup your wireless connectivity with your computer)	99
Setting Up for Shared Printing	109
Point and Print	111
Peer-to-Peer	114
Installing Printer Drivers on Computers Running Macintosh	119
Installing the Drivers and Software	119
Adding a Printer on Mac OS X 10.5 or Later Version(s)	119
Adding a Printer on Mac OS X 10.4.11	120
Using Your Printer	123
Dell Printer Configuration Web Tool	125
Overview	125
Using the Dell Printer Configuration Web Tool	127
Setting Up the Dell Printer Configuration Web Tool	128
Setting Up From Web Browser	129
Setting Up From Operator Panel	131
Page Display Format	131
Top Frame	131
Left Frame	132
Right Frame	134
Changing the Settings of the Menu Items	135
Details of the Menu Items	135
Printer Status	137
Printer Jobs	139
Printer Settings	140
Print Server Settings	162
Print Volume	181
Address Book	181
Tray Settings	188
Print Media Guidelines	191
Paper	191
Paper Characteristics	191
Recommended Paper	192
Unacceptable Paper	193
Selecting Paper	193
Selecting Preprinted Media and Letterhead	194
Printing on Letterhead	194
Loading Letterhead	195
Selecting Pre-Punched Paper	195
Envelopes	196
Labels	197
Storing Print Media	198
Identifying Print Media and Specifications	198
Supported Paper Sizes	198
Supported Paper Types	200
Paper Type Specifications	201
Loading Print Media	203
Capacity	203
Print Media Dimensions	203
Loading Print Media in the Multipurpose Feeder (MPF)	204
Loading an Envelope in the Multipurpose Feeder (MPF)	209
Loading Letterhead	212
Loading Print Media in the Priority Sheet Inserter (PSI)	213
Loading an Envelope in the Priority Sheet Inserter (PSI)	216
Loading Letterhead	219
Manual Duplex Printing (Windows Printer Driver Only)	220
The Multipurpose Feeder (MPF)	220
The Priority Sheet Inserter (PSI)	221
Using the Output Tray Extension	223
Operator Panel	225
Using the Operator Panel Buttons	225
Printing a Panel Settings Page	227
The Operator Panel	227
The Tool Box	227
Printing, Copying, Scanning, and Faxing	229
Printing	231
Tips for Successful Printing	231
Tips on Storing Print Media	231
Avoiding Paper Jams	231
Sending a Job to Print	231
Canceling a Print Job	232
Canceling From the Operator Panel	232
Canceling a Job From the Computer Running Windows	232
Direct Print Using the USB Storage Device	233
Supported File Formats	233
Printing a Report Page	234
Printing a System Settings Page	234
The Operator Panel	234
Printer Settings	235
Using the Tool Box to Change the Printer Settings	235
Adjusting the Language	235
Copying	237
Loading Paper for Copying	237
Preparing a Document	237
Making Copies From the Document Glass	237
Making Copies From the ADF	239
Setting Copy Options	240
Number of Copies	240
Color	240
Collated	241
Reduce/Enlarge	242
Document Size	243
Original Type	244
Lighter/Darker	245
Sharpness	246
Auto Exposure	246
Multiple-Up	247
Margin Top/Bottom	249
Margin Left/Right	250
Margin Middle	251
Changing the Default Settings	252
Setting the Power Saver Timer Option	252
Scanning	255
Scanning Overview	255
Scanning From the Operator Panel	256
Scanning Using the TWAIN Driver	257
Scanning Using the Windows Image Acquisition (WIA) Driver	259
Using a Scanner on the Network	261
Overview	261
Confirming a Login name and Password	263
Specifying a Destination to Store the Document	264
Configuring the Printer Settings	273
Sending the Scanned File on the Network	281
Scanning to USB Storage Device	282
Sending an E-Mail with the Scanned Image	283
Setting an E-Mail Address Book	283
Sending an E-mail With the Scanned File	284
Faxing	287
Using the Numeric Keypad to Enter Characters	287
Keypad Letters and Numbers	287
Changing Numbers or Names	288
Inserting a Pause	288
Configuring Fax Initial Settings	288
Setting Your Country	288
Setting the Printer ID	289
Setting the Time and Date	290
Changing the Clock Mode	291
Setting Sounds	291
Speaker Volume	291
Ringer Volume	292
Specifying the Fax Settings	292
Changing the Fax Settings Options	292
Available Fax Settings Options	293
Advanced Fax Settings	296
Sending a Fax	298
Loading an Original Document on the ADF	298
Loading an Original Document on the Document Glass	298
Resolution	300
Document Type	300
Lighter/Darker	301
Sending a Fax Automatically	301
Sending a Fax Manually	302
Confirming Transmissions	303
Automatic Redialing	304
Sending a Delayed Fax	304
Sending a Fax from the Driver (Direct Fax)	305
Example	305
Receiving a Fax	310
About Receiving Modes	310
Loading Paper for Receiving Faxes	310
Receiving a Fax Automatically in the Fax Mode	311
Receiving a Fax Manually in the Telephone Mode	311
Receiving a Fax Automatically in the Telephone/Fax or Ans/Fax Mode	311
Receiving a Fax Manually Using an External Telephone	311
Receiving Faxes Using the DRPD Mode	312
Receiving Faxes in the Memory	313
Polling Receive	313
Automatic Dialing	313
Speed Dialing	313
Storing a Number for Speed Dialing	313
Sending a Fax Using a Speed Dial	314
Group Dialing	315
Setting Group Dial	316
Editing Group Dial	316
Sending a Fax Using Group Dialing (Multi-address Transmission)	318
Printing an Address Book List	318
Other Ways to Fax	318
Using the Secure Receiving Mode	318
Using an Answering Machine	320
Using a Computer Modem	321
Printing a Report	321
Changing Setting Options	322
Know Your Printer	323
Understanding the Tool Box Menus	325
Printer Settings Report	325
Printer Information	325
Menu Settings	326
Reports	329
TCP/IP Settings	330
Tray Settings	330
Defaults Settings	331
Fax Settings	333
Printer Maintenance	335
System Settings	335
Date & Time	338
Paper Density	338
Adjust BTR	339
Adjust Fuser	340
Registration Adjustment	340
Adjust Altitude	342
Reset Defaults	342
Non-Dell Toner	343
BTR Refresh Mode	343
Web Link Customization	344
TCP/IP Settings	344
Tray Settings	345
EWS (Embedded Web Server or Dell Printer Configuration Web Tool)	347
Scan Defaults	347
Fax Defaults	349
Copy Defaults	350
Fax Settings	353
Diagnosis	358
Chart Print	358
Environment Sensor Info	358
Clean Developer	358
Refresh Mode	359
Resetting Defaults	359
Understanding the Printer Menus	361
Defaults Settings	361
Copy Defaults	361
Scan Defaults	366
Fax Defaults	371
USB Print Defaults	373
Tray Settings	373
MPF	373
Reports/List	375
System Settings	375
Panel Settings	375
Job History	376
Error History	376
Color Test Page	376
Protocol Monitor	376
Address Book	376
Fax Activity	376
Admin Menu	376
Phone Book	377
Network	377
Fax Settings	383
System Settings	393
Maintenance	398
Secure Settings	404
Scan to EMail	406
USB Settings	406
Panel Language	407
Panel Lock Function	407
Enabling the Panel Lock	407
Disabling the Panel Lock	408
Resetting Defaults	409
Understanding Your Printer Software (Windows Only)	411
Printer Status Window	411
Status Monitor Console	411
Dell Supplies Management System	411
Software Update	412
Quick Launch Utility	412
Address Book Editor	414
ScanButton Manager	415
ScanDirect	415
User Setup Disk Creating Tool	415
Understanding Printer Messages	417
Printing with Web Services on Devices (WSD)	427
Adding Roles of Print Services	427
Printer Setup	428
Installing a Printer Driver Using the Add Printer Wizard	428
Specifications	431
Operating System Compatibility	431
Power Supply	431
Dimensions	432
Memory	432
Page Description Language (PDL)/Emulation, Operating System, and Interface	432
MIB Compatibility	432
Environment	433
Cables	433
Copier Specifications	434
Scanner Specifications	435
Facsimile Specifications	436
Maintaining Your Printer	439
Maintaining Your Printer	441
Determining the Status of Supplies	441
Conserving Supplies	441
Storing Print Media	442
Storing Consumables	442
Replacing Toner Cartridges	443
Removing the Toner Cartridges	443
Installing a Toner Cartridge	444
Cleaning Inside the Printer	446
Cleaning the Color Toner Density (CTD) Sensor	450
Adjusting Color Registration	452
Performing Auto Adjust	452
Printing the Color Registration Chart	453
Determining Values	454
Entering Values	455
Cleaning the Scanner	456
Cleaning the ADF Feed Roller	458
Clearing Jams	461
Avoiding Jams	461
Identifying the Location of Paper Jams	462
Clearing Paper Jams From the ADF	463
Clearing Paper Jams From the Front of the Printer	467
Clearing Paper Jams From the Back of the Printer	469
Clearing Paper Jams From the Output Tray	472
Troubleshooting	477
Troubleshooting	479
Basic Printer Problems	479
Display Problems	479
Printing Problems	480
Print Quality Problems	482
The output is too light	482
Toner smears or print comes off/Stain on back side	483
Random spots/Blurred images	484
The entire output is blank	485
Streaks appear on the output	485
Pitched color dots	486
Vertical blanks	486
Ghosting	487
Fog	488
Bead-Carry-Out (BCO)	489
Auger mark	489
Wrinkled/Stained paper	490
The top margins is incorrect	491
Color registration is out of alignment	492
Protrudent / Bumpy paper	493
Jam	494
Misfeed jam	494
Multi-feed jam	495
Copy Problem	496
Fax Problems	496
Scanning Problems	498
Scanner Driver/Printer Utility Problems	501
Other Problems	502
Contacting Service	502
Appendix	503
Appendix	505
Dell Technical Support Policy	505
Online Services	505
Warranty and Return Policy	506
Recycling Information	506
Contacting Dell	506