Dell 1710n Service Manual

Dell 1710n - Laser Printer B/W Manual

Dell 1710n manual content summary:

  • Dell 1710n | Service Manual - Page 1
    Dell 1710n Service Manual 27 Jun 2008
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    Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc. Other trademarks and trade names may be used in this document to refer to the entities
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    contents Laser Service codes 2-36 Diagnostics-E340 and E342n 2-50 Power-On Self Test (POST) sequence 2-50 Overview of the operator panel and menus 2-51 Indicator light 2-51 Buttons 2-52 Diagram of the printer menus 2-54 Messages and error codes 2-55 User attendance messages 2-55 Paper jam
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    USB 3-9 Network 3-10 Diagnostics mode selections 3-11 Development 3-11 Parallel 3-12 Network 3-13 Diagnostic aids-E340 and E342n 3-14 Accessing service menus 3-14 Printing menus 3-14 Configuration menu (CONFIG MENU 3-15 Entering Configuration Menu 3-15 Available menus 3-15 Reset PC Cnt
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    Print quality pages (Prt Quality Pgs 3-16 Panel Menus 3-16 PPDS Emulation 3-16 Download Emuls 3-17 Demo Mode 3-17 Factory Defaults 3-17 Energy Conserve 3-17 Error log 3-18 Paper Prompts 3-18 Env Prompts 3-18 Exit Config Menu 3-18 Diagnostics mode 3-19 Available tests 3-19 Registration
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    Paper exit guide assembly removal 4-46 Paper feed rollers (autocompensator tires) removal 4-47 Printhead removal 4-48 Toner level sensor cable removal (E340 and E342n 4-49 Toner level sensor removal (E340 and E342n 4-49 Transfer roll removal 4-50 Transport motor cable removal 4-51 Locations
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    Laser notices The following laser notice labels may be affixed to this MFP as shown: Laser advisory label Laser notices vii
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    The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition. Laser Der Drucker , die die Klasse I übersteigen würde, Menschen keinesfalls erreicht. viii Service Manual
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    classe IIIb (3b) all'arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d'onda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio
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    e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas. x Service Manual
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    Subchapter J, voor andere landen in IEC 60825-1. Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de
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    enligt kraven i IEC 60825-1. Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd. xii Service Manual
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    i samsvar med kravene i IEC 60825-1. Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik
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    Japanese Laser Notice Chinese Laser Notice xiv Service Manual
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    Korean Laser Notice Laser notices xv
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    xvi Service Manual
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    components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. • There may be an increased risk
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    Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. • Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß. xviii Service Manual
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    mantenimiento. • Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El precauciones necesarias. • PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está trabajando es peligroso. Antes de empezar,
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    producte. El personal professional ha d'estar-ne assabentat i prendre les mesures convenients. • PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar
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    Safety information xxi
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    instructions for making MFP adjustments and removing and installing FRUs. 5. Connector locations uses illustrations to identify the connector locations and test points on the printer. 6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems. 7. Parts
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    USB port, and prints 30 ppm on letter-size paper (28 ppm on A4). Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure
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    and two buttons. See "Diagnostics-E238, E240, and E240n" on page 2-2 for more information. Continue (also a light) Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and hold until lights flash to print the setting sheet. • Press and release to resume printing. • Press
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    Models E340 and E342n These models have LCD operator panel. See page "Diagnostics-E340 and E342n" on page 2-50. Overview of the operator panel • Press Go to resume . • Press Stop to cancel the job currently printing. • Light indicates Busy (flashing) or Ready (on steadily). General information 1-3
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    410 Lexmark E240n 4511-600 4511-610 Lexmark Lexmark E340 E342n Base memory 16MB Maximum memory 80MB Flash support 16MB 80MB 32MB 160MB 32MB 160MB 32MB 160MB ✔ ✔ Print speed Media Size 4511-000 Lexmark measured on media from tray 1, simplex, and at 600 x 600 dpi. 1-4 Service Manual
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    Data stream emulations PCL 6 ✔ ✔ ✔ ✔ ✔ PostScript 3 Mac OS Mac OS ✔ ✔ ✔ only only PPDS ✔ ✔ Compatibility Windows/Macintosh/Linux* Connectivity USBa ✔ ✔ ✔ ✔ ✔ Parallelb ✔ ✔ ✔ ✔ ✔ Ethernetc ✔ ✔ ENA option ✔ ✔ ✔ ✔ ✔ * Linux support for E238/E240/E240n models
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    Single-sheet ✔ ✔ ✔ ✔ manual feeder 550-sheet option drawer ✔ ✔ ✔ Toner and photoconductor Toner cartridge yield 1,500 pages* (starter toner cartridge) ✔ ✔ ✔ 2,500 pages PC kit yield 30,000 pages* *Photoconductor yield based on approximately 5% coverage of pages. 1-6 Service Manual
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    -43 lb) 550 paper, 50 labelsb, 50 transparencies, card stockc 60-163 g/m2 1 sheet (16-43 lb) 7¾, 9, 10, DL, C5, B5, otherd Envelopes a Universal size range: 76-216 x 127-356 mm (3.0-8.5 x 5.0-14.0 in.) (includes 3 x 5 in. cards). b Dual web, integrated, or vinyl labels are not supported. c Card
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    help you avoid paper jams: • Do not load wrinkled, creased, or damp paper. • Never mix media types within a tray. • Flex, fan, and straighten paper before you load it. • Do not exceed the maximum stack height. • Push all trays firmly into the printer after loading them. • Make sure the guides in the
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    USB V ac V dc Autocompensator Mechanism (or paper feed) Application Specific Integrated Circuit Complete Bill Of Material Cyclic Redundancy Check Development Roll (of print cartridge/photoconductor system) Dual In-Line Memory Module Error Correction Code Erasable Electrically Programmable Read-Only
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    1-10 Service Manual
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    , look for the following information: • A description of a problem, see "Symptom tables" on page 2-79. • Information from the operator panel of the printer. - Models E238, E240, and E240n have an operator panel containing lights and buttons. For diagnostic information specific to these modes, see
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    temperature of the fuser) and then stays on. 4. If there is a problem in the printer such as a paper jam, the panel lights indicate the problem. See "Common primary light patterns" on page 2-4 for more information. 5. The printer cycles down into standby mode, and lights solid. 2-2 Service Manual
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    specific errors. See "Service codes" on page 2-36. 'RXEOH &OLFN 3ULPDU\ &RGHV 6HFRQGDU\ &RGHV Note: If you send data to the printer and all lights flash immediately, and double-clicking does not change the display, there may be a code problem. Contact the next level of support. Diagnostics
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    13) Busy (See page 2-14) 2xx Paper Jam (see secondary errors on page 2-24 Hex Trace Ready (See page 2-15) Waiting (See page 2-15) Flushing / Resolution reduced (See page 2-16) Lights z z Continue z ✷ x z ✷ Ready Toner Low/ Replace PC Kit Load Paper z Paper Jam ✷ Error 2-4 Service Manual
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    (continued) Lights z Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam z Error z z z ✷ Diagnostics-E238, E240, and E240n 2-5 Not ready (printer offline) (See page 2-16) Close door / Insert cartridge (See page 2-17) Load media (See page 2-17) Load manual feeder (See page 2-18
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    Primary light patterns (continued) Lights Continue Ready Toner Low/ Replace PC Kit z ✷ z ✷ Load Paper z Paper Jam Error 2-6 Service Manual ✷ z z Replace photoconductor kit (See page 2-19) Replace photoconductor kit (printer hard stop) (See page 2-20) Cartridge errors (See page 2-28)
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    Printer error (see "Secondary error codes" on page 2-24.) Service error (see Service secondary codes on page 2-38 or Service tertiary codes on page 2-40.) Primary light patterns (continued) Lights ✷ ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam z ✷ Error
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    Unsupported flash in slot Too many options attached Complex page (See page 2-27) Insufficient printer memory (See page 2-29) Lights Primary code z z z z z z Continue z ✷ Ready z z Toner Low/ Replace PC Kit z z Load Paper z z Paper Jam z z z z z z Error 2-8 Service Manual
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    errors (continued) Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error z z z z ✷ z Secondary codes z z z z ✷ z Diagnostics-E238, E240, and E240n 2-9 Insufficient collation area (See page 2-30) PPDS font error (See page 2-30) Defective flash (See page
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    (continued) Secondary error codes Lights Continue Ready Toner Low/ Replace PC Kit z Load Paper Paper Jam Error 2-10 Service Manual z z z z z z z z z z z Memory full (See page 2-33) Short paper (See page 2-33) Unformatted flash (See page 2-34) Flash full (See page 2-34) Invalid
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    error codes Lights Continue Ready Toner Low/ Replace PC Kit z Load Paper Paper Jam Error z z z z z z z Print cartridge mismatch (See page 2-28) Print cartridge has invalid refill (See page 2-28) Missing or defective print cartridge (See page 2-28) Unsupported print cartridge (See page
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    errors-paper jams Secondary errors-paper jams Secondary error codes Lights Continue z Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error 2-12 Service Manual z z z z z z z z 200 Paper jam input sensor (See page 2-24) 201 Paper jam between input and exit sensors (See page
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    "Service codes" on page 2-36. Ready / Power Saver Light pattern Meaning • Printer ready to receive and process data. • Printer is in Power Saver mode. Action • Send a print job. • Press to print the menu settings pages for a list of current printer settings. • Press and hold to reset the printer
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    pages print. The light is on when printing stops. - Press and release to cancel printing. - Press and hold to reset printer. • Receiving/processing data from a host interface: - Wait for message to clear. - Press and release to stop processing. - Press and hold to reset printer. 2-14 Service Manual
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    Ready mode and Hex Trace is active. • Hex Trace helps troubleshoot printing problems. After resolving the problem, turn off the printer to exit Hex Trace. • Or, press and hold to reset the printer. Waiting Light pattern Meaning Action Printer is waiting until a print timeout occurs, or until it
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    • Press and hold to reset printer. Not ready Light pattern Meaning Action Printer is not ready to receive or process data, or the printer ports are offline. • Press to return to Ready or Busy state. • Press and release to cancel print job. • Press and hold to reset printer. 2-16 Service Manual
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    Close door / Insert cartridge Light pattern Meaning The printer door is open. Action Close the door. Load media Light pattern Meaning Action The printer is out of media, or the media did not feed properly, thereby not making the input sensor in the allotted time. • Load media into tray 1 or
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    Print the other side of duplex print job. Action • Reinsert print job in tray 1 using the instructions in the driver pop-up menu to orient the pages correctly (printed side up, loading edge to front of the printer). • Press to resume printing. • Press and hold to reset printer. 2-18 Service Manual
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    of the cartridge. • Replace the print cartridge. • Press and hold to reset printer. Note: The light may not come on if the starter print cartridge is installed in a base model. Replace photoconductor kit (an early warning) Light pattern Meaning Action The photoconductor kit drum is full
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    Replace photoconductor kit (printer hard stop) Light pattern Meaning Action The photoconductor kit drum is full and needs replacing. No pages print until the photoconductor kit is replaced. Replace the photoconductor kit. Print cartridge error / Print cartridge is not installed Light pattern
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    the secondary error code. Programming engine code / Programming system code Light pattern Meaning Action New code is being loaded into the engine or firmware code flash. Wait for the message to clear. When the printer has finished loading the code, it performs a soft reset. Diagnostics-E238
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    has a service error, and printing has stopped. Action Turn the printer off and back on. If the lights are still blinking, contact the place where printer was purchased. Press and release twice quickly to view the secondary message. See page "Service primary code" on page 2-37. 2-22 Service Manual
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    Printer error Light pattern Meaning Action The printer has one of the following errors: • Memory is full, insufficient to save what is in the buffer, or insufficient to defragment flash memory. • A page is too complex to print or is shorter than the set page margins. • Resolution of a formatted
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    Additional information-secondary error codes • When the light is flashing and light is on, a secondary printer error has occurred. • When the and error has occurred. lights are both on, a paper jam secondary • When the has occurred. and the lights are both on, a print cartridge error Press and
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    exit sensor. Action Check the paper path for obstacles. The fuser should be inspected. Paper jams as a printed job exits the printer (202 error) Light pattern Meaning Action A paper jam has Clear the paper jam. occurred as the paper is exiting the printer. Diagnostics-E238, E240, and E240n
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    the paper tray and entering the printer. Clear the paper jam. Paper Jams as it exits tray 2 (242 error) Light pattern Meaning Action Paper jams in Tray 2 between time of picking and the input sensor. Clear the paper jam. Check the pick tires and for any obstructions. 2-26 Service Manual
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    manual feeder (251 error) Light pattern Meaning Action A paper jam has occurred in the manual feeder. Clear the paper jam. Complex page Light pattern Meaning Action The page may not print correctly because the print information on the page is too complex (that is, too large for the printer
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    errors Light pattern Meaning 31 Error-Print cartridge is either missing or defective. Action Install the correct cartridge. 32 Error-The print cartridge is unsupported. Replace the cartridge. 33 Error-The print cartridge has an invalid refill. Replace the cartridge. 2-28 Service Manual
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    Print cartridge errors (continued) Light pattern Meaning Action 42 Error-The print cartridge was manufactured for a different geographic region than the printer. Replace the cartridge with a cartridge from the same region as the printer. Insufficient printer memory Light pattern Meaning
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    and hold to reset the printer. • To avoid this error in the future: - Simplify the print job. Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros. - Install additional printer memory. Light pattern Meaning
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    the message and continue printing. - Downloaded fonts and macros not previously stored in flash memory are deleted. - Install flash memory. Insufficient defrag memory Light pattern Meaning The printer has insufficient memory to free unused space in flash memory. Action • Delete fonts, macros
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    is connected to the network, but it cannot detect the print server when you turn on the printer. • Make sure the cable connecting the ENA and the printer is securely attached. • Turn the printer off and then on to reset the printer. • Press and hold to reset the printer. 2-32 Service Manual
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    on the page and deleting unnecessary downloaded fonts or macros. - Install additional printer memory. Meaning Action The paper length is too short to print the formatted data. This occurs when the printer does not know the media size loaded in the tray, or there is a problem feeding the media
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    . - Downloaded fonts and macros not previously stored in flash memory are deleted. - Install flash memory with more storage capacity. • Press and release to cancel the print job. • Press and hold to reset the printer. Unformatted flash Light pattern Meaning The printer detects unformatted flash
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    The code in an internal print server has not been programmed, or the programmed code is not valid. Download valid engine code to the internal print server. Invalid network code Light pattern Meaning Action The code in an internal print server has not been programmed, or the programmed code
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    has stalled. If you doubleclick again, the original primary light pattern will appear. Note: If you send data to the printer and all lights flash simultaneously, and double-clicking does not produce a secondary code, you may have a code problem. Contact the next level of support. 2-36 Service Manual
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    primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Primary code for service errors See secondary codes Lights ✷ Continue ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n
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    Service secondary error codes Service secondary error codes Service secondary error codes Lights Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error 2-38 Service Manual ✷ ✷ ✷ ✷ ✷ 90x-Software 91x-DC motor or transfer roll 92x-Fuser or toner sensor 93x-Printhead, drive
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    Service secondary error codes (continued) Service secondary error codes 96x-RAM memory 97x-Network 98x-Paper port communications Lights ✷ ✷ ✷ Continue Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ Error Diagnostics-E238, E240, and E240n 2-39
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    15. Service tertiary error codes-controller software Service secondary codes- 90x Service tertiary codes 902-General engine software error 905-Interface violation by paperport device Lights ✷ Continue Ready ✷ ✷ Toner Low/ Replace PC Kit Load Paper Paper Jam Error ✷ ✷ ✷ 2-40 Service Manual
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    an error in tray 2 motor. Replace the drawer. Code 917 indicates a problem in Service tertiary error codes-transfer roll Service secondary codes- 91x Service tertiary codes 914-Tray 2 motor 917-Transfer roll circuitry Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper Paper Jam ✷ Error
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    921-Fuser below standby temperature at idle 922-Fuser failed to reach standby temperature 923-Fuser too hot during printing or idle 924-Open circuit in thermistor path Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper ✷ Paper Jam Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ 2-42 Service Manual
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    ) Service teriary codes-fuser, fan, or toner sensor 925-Incorrect fuser lamp installed 926-Fuser thermistor open circuit 927-Fan stalled 929-Toner sensor or toner cartridge Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error
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    930-Wrong printhead 931-No first HYSNC. Verify interlock switch at J13. 932-Printhead lost HYSNC 933-Mirror motor locked 934-Mirror motor lost lock Lights ✷ Continue Ready Toner Low/ Replace PC Kit Load Paper ✷ Paper Jam ✷ Error ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ 2-44 Service Manual
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    speed. Verify +24 V dc at J11-5 936-Transport motor initial lock failure 937-Transport motor lost lock 939-RIP/engine communication error Lights Continue ✷ ✷ ✷ ✷ Ready ✷ Toner Low/ Replace PC Kit ✷ ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ ✷ Error Diagnostics-E238, E240, and E240n 2-45
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    codes- 95x Service teriary codes-NVRAM failure 950-Secure EEPROM data does not match NVRAM 951-Secure EEPROM failure 952-NVRAM CRC failure 954-NVRAM chip failure 955-Code ROM or NAND failed CRC Lights ✷ Continue Ready ✷ ✷ ✷ ✷ ✷ Toner Low/ Replace PC Kit ✷ Load Paper Paper Jam ✷ Error
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    codes-NVRAM failure (continued) Service tertiary codes-NVRAM failure 956-Processor failure 957-ASIC failure 958-NAND failure 959-SRAM failure Lights Continue ✷ ✷ ✷ ✷ Ready ✷ ✷ Toner Low/ Replace PC Kit ✷ ✷ Load Paper ✷ ✷ Paper Jam ✷ ✷ Error Diagnostics-E238, E240, and E240n
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    Replace faulty DIMM. Service tertiary error codes-RAM memory error Service secondary codes- 96x Service teriary codes-RAM 960-RAM soldered on the board is bad 961-RAM in slot 1 is bad Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam Error ✷ ✷ ✷ 2-48 Service Manual
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    codes- 97x Service teriary codes - network 975-Unrecognizable network port 976-Unrecoverable software error in network port 978-Bad checksum while programming port 979-Flash parts failed while programming port Lights ✷ Continue Ready Toner Low/ Replace PC Kit ✷ Load Paper ✷ Paper Jam ✷ Error
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    . 5. Busy is displayed. 6. Close Door will be displayed if the cover is open. 7. Any cartridge errors, such as Defective Cartridge, are displayed. 8. Applicable maintenance messages are displayed. 9. Applicable toner low messages are displayed. 10. The printer displays Ready. 2-50 Service Manual
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    Overview of the operator panel and menus Indicator light The indicator light gives information about the status of your printer. If the light is Off On Blinking The printer is Off On, but idle On and busy Diagnostics-E340 and E342n 2-51
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    after loading media and clearing paper jams. • Exit Power Saver. If you have changed printer settings from the operator panel menus, press Go before sending a job to print. The printer must display Ready for jobs values. Release the button when the number you want appears. 2-52 Service Manual
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    Opens the menu and displays the first item in the menu. - Opens the menu item and displays the default setting. • Save the displayed menu item as the new user default setting. The printer displays the Saved message and returns to the menu item. • Clear certain messages from the operator panel. Press
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    CR after LF Auto LF after CR Setup Menu Printer Language Power Saver Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Display Language Toner Alarm Quality Menu Print Resolution Toner Darkness PictureGrade™ PPDS Menu Orientation Lines per
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    print cartridge, and install a new cartridge. This message displays when the user should change the media installed in one of the input options. • =Tray 1, Tray 2, Tray 3, or Manual feeder. • =Custom 1 through Custom 6 using the MarkVision™ utility. When the printer
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    Delete All Jobs Go/Stop? Explanation This message displays when the user should change the media installed in one of the input options. • =Tray 1, Tray 2, Tray 3, or Manual feeder. • =Bond, Card stock, Colored, Envelope, Labels, Ltrhead, Plain, Preprint, or Transparency. •
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    . The following selections are available: - Cancel Job - Reset Printer If the message cannot be cleared, verify whether the paper is being picked. If so, and the paper advances to activate the input sensor, this message would indicate a sensor problem. Otherwise, check the pick tires and pick
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    the setting of the Machine Class ID, the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, then they are not reprinted once a good print cartridge is inserted. Replace the cartridge. The toner cartridge has an invalid refill. 2-58 Service Manual
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    The following actions may be taken: • Press Go to clear the message. The printer disables Resource Save. • Install additional memory. • Set link buffers to Auto, return to Ready, enable Resource Save, and reset the link buffers. This message displays prior to the actual start of the defragmentation
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    : - Cancel Job - Reset Printer This message displays when the page is too complex to print Reset Printer Toner cartridges are manufactured for specific geographic regions. This message indicates this cartridge does not match the region for the printer. Change the cartridge. 2-60 Service Manual
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    Reset Printer This message displays when the printer detects a defective flash. This error may occur at power on, or during flash format and write operations. Press Go to clear the message. The flash is marked as bad, and normal operation continues. Flash operations are not allowed until the problem
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    is reset. The following actions may be taken: • Press Go to clear the message. The printer discards any data received on the USB port. • Press Menu until Job Menu appears, and select Reset Printer. This error displays when too many input trays are attached to the printer. 2-62 Service Manual
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    Too Many Flash Options This error displays when too many flash options are installed in the printer. The following options may be taken: • Turn off the printer, and remove the extra flash options. • Press Go to clear the message. The extra flash options are ignored. 84 Photoconductor Life Warning
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    reference guide. • Debris in the paper path. • Paper not of the specified length. Paper jam messages Message Explanation 200 Paper Jam Remove Cartridge 201 Paper Jam Remove Cartridge 202 Paper Jam Open Rear Door 241 Paper Jam Check Tray 1 242 Paper Jam Check Tray 2 251 Paper Jam Check Manual
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    to temporarily recover from the error condition. Service error codes (9xx) Error Description Action 900 Service RIP software Server firmware problem. Contact the next level of support. 902 General engine software failure An unrecoverable engine software error. Reset the printer (POR). If the
  • Dell 1710n | Service Manual - Page 98
    Service error codes (9xx) (continued) Error Description Action 925 Fuser Error Replace fuser with correct one. See (Incorrect fuser lamp.) "Fuser removal" on page 4-28. 927 Fan Error Fan is stalling. Replace the fan. See "Fan removal" on page 4-26. 929 Toner sensor The toner sensor is not
  • Dell 1710n | Service Manual - Page 99
    Service error codes (9xx) (continued) Error Description 952 NV failure:n 954 NVRAM CRC failure 955 Code CRC 956 Controller card 957 ASIC failure 958 NAND failure 959 SRAM failure 960 RAM soldered on the card is bad 961 RAM in slot 1 is bad Action Recoverable error. Reset (POR) the printer.
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    on page 4-15. 978 Bad checksum while programming network port. 979 Flash parts failed while programming network port. Sub error codes The sub error codes are helpful troubleshooting a paper path problem. Each status byte has a different level of troubleshooting value for each area of the printer
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    screen displays, the original message displays. Printed error codes Additional information is available by printing the error log. See "Print Log" on page 3-33. Values In the table below, the values for common variables are listed below: • media source 10=Manual feeder 11=Tray 1 12=Tray 2 • media
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    the printer input sensor and flag for correct operation. The flag should operate freely. • Check for debris in the area of the input sensor. • Check the area of the transfer roll and input to the fuser for anything that might cause the paper to remain over the input sensor. 2-70 Service Manual
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    xx 04 x1 x2 x3 Explanation Possible error message The video signal did not start sheet feeding. • Paper size is not the same as expected. • The media feeding from paper path during warmup.) (x1+x2=fuser heating time, x3=fuser wattage detection result) • Clear the media or debris from the printer
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    for this error are: • Paper might be pre-staged in the paper source tray. • Paper is picking too fast due to faulty paper feed assembly. • A defective input sensor. The imaged page is not the expected 200 page. ( lock expectation;1 is lock assumption that proved to be wrong.) 2-72 Service Manual
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    2A 00 00 00 84 xx 2B 00 00 00 Explanation Possible error message Manual feeder sensor never became uncovered from the sheet ahead. (x1=media size feed. • Media too long. • Media was prestaged. Media detected in manual feeder sensor when not expected. Possible causes include: • Insertion of paper
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    x3 84 xx 2E x1 x2 00 84 xx 2F x1 x2 x3 Explanation Possible error message Unrecoverable no gap jam. Engine detected no gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, but no trailing edge was ever seen at the input sensor. (x1=media size
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    . Check for media in the exit of the fuser assembly or redrive assembly. Feed a sheet of paper, and if the same error occurs after clearing the fuser, or the same error occurs when no media is present, check the exit sensor assembly. Turn the printer off, enter the diagnostic tests menu, and select
  • Dell 1710n | Service Manual - Page 108
    next page entering the sensor. (x1=media size, x2=GeneralFlags1.) The fuser exit sensor bounced. 202 (x2 + x3=paper path location.) Check the exit sensor for correct operation. Check the sensor cable to J16 on the controller card. Also, the controller card may be failing. Printhead driver IR
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    8E xx 09 x1 8E x1 10 x2 x3 x4 Explanation Possible error message The fuser exit sensor was never activated 201 by the leading edge of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by a defective fuser exit sensor assembly. Note: Enter
  • Dell 1710n | Service Manual - Page 110
    Sub error codes (continued) First 6 bytes sub error code data (xx can be any value) 8E x1 11 x2 x3 x4 Explanation Took too long to ramp up Tray 2 motor. (x1=DCFeedMSCounter, x2=Low(DCFeedIRQCount), x3=RampTableLengthCache, x4=DCFeedClosedLoopState.) Possible error message 2-78 Service Manual
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    , E240, and E240n)" on page 2-92. See "Main motor service check" on page 2-91. See "Cooling fan service check" on page 2-81. See "Cooling fan service check" on page 2-81. See "Hot fuser service check" on page 2-89. See "Paper feed service checks" on page 2-94. Printer symptom table Symptom Dead
  • Dell 1710n | Service Manual - Page 112
    Fuser parts melted. Fuser lamp does not light. Toner not fused to the paper. Paper jams. Main motor noisy or not moving. Paper skew. Printer not communicating with host. Front access cover will not close. Operator panel button not responding. Operator panel lights are off or very dim. Blank page
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    Symptom Paper never picks. Paper feeds continuously. Paper wrinkled or bent. Action See "Paper never picks" on page 2-95. See "Paper picks during POST and/ or continuously" on page 2-94. See "Paper "trees," wrinkles, stacks poorly, or curls" on page 2-96. Service checks Service checks which
  • Dell 1710n | Service Manual - Page 114
    Note: Settings for U.S. versus non-U.S. and the printer configuration ID can be changed. For models E238, E240, and E240n, see "Defaults" on page 3-12 and "Configuration ID" on page 3-12. For models E340 and E342n see "Defaults" on page 3-29 and "Configuration ID" on page 3-30. 2-82 Service Manual
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    Controller card service check (continued) FRU Action Controller card assembly (continued) Verify +24 V dc input from the LVPS/HVPS. • Turn the printer off. • Disconnect the LVPS/HVPS cable from the controller card at J4. • Turn the printer on. • Verify +24 V dc from the cable connector of J4,
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    off, and plug the LVPS/HVPS cable into J4 of the controller card. See the table, "Controller card connector pin values" on page 5-4, which identifies the voltages and grounds for a good controller card. Note: Turn the printer off before pugging or unplugging any connectors. 2-84 Service Manual
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    service check Note: Make sure a print cartridge assembly is installed and the cover closes all the way, engaging the cover open switch lever. FRU Cover interlock switch Action Disconnect the cover interlock cable from the controller card at J15. With the printer , turn the printer on, and measure
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    LVPS/HVPS Action Unplug the printer and check the fuses on the LVPS/HVPS board for continuity. • If open, replace the LVPS/HVPS board. If fuse opens again, see "LVPS/HVPS service check" on page 2-90 for more information. • If not open, unplug the cables at CN102 and CN201 (fuser and controller card
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    on during POST. You can see the light from the lamp by opening the left side cover and observing the upper opening through which the fuser power cables pass. Fuser service check FRU Fuser power cable LVPS/HVPS Fuser Action Unplug the printer, and disconnect the fuser lamp cable plug from the LVPS
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    Fuser service check FRU Fuser power cable LVPS/HVPS Fuser (continued) Fuser Action Step 2: No continuity Check the lamp cable for continuity. • If correct, replace the fuser resistance across the ends of the thermistor cable. Replace the fuser assembly if the resistance is lower than 1K ohm or
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    Cold fuser service check Make sure the correct voltage lamp is installed. The voltage rating is stamped on one of the lamp contacts. FRU Fuser AC cables LVPS/HVPS Fuser Action If the fuser lamp comes on and a fuser failure light error code displays, be sure the thermistor is contacting the hot
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    incorrect, replace the card assembly. Verify +24 V dc from pin 8 at CN201. If voltage is incorrect, replace the card assembly. HVPS portion of board Problems with the HVPS are exhibited in the print quality. See "Print quality service checks" on page 2-98 for more information. 2-90 Service Manual
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    on one or more of the wires, replace the motor cable. • If these voltages are not correct, see "Controller card connector pin values" on page 5-4, or replace the controller card. See "Controller card removal" on page 4-15. Note: The main motor is not a service part. Diagnostics-all models 2-91
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    POST, and check each light for proper operation. See "Power-On Self Test (POST) sequence" on page 2-2. LED Operator panel service check FRU Operator panel ( . If margin errors are unacceptable, corrections can only be made through software. Contact the next level of support. 2-92 Service Manual
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    , pin 5. See "Controller card service check" on page 2-82. • If these voltages are not correct, replace the controller card. • If these voltages are correct, replace the operator panel. If more than one light does not turn on, or an individual light stays on solid during POST, replace the operator
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    resting within the paper exit sensor during POST, the printer displays a paper jam message. Make sure the flag is operating freely and is correctly installed. Input sensor #1 (under print cartridge assembly) and Input sensor #2 (manual) Make sure the input paper feed sensors are working properly
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    correct, replace the controller card. Paper never picks FRU Paper feed (pick tires) Action Open the left cover, and verify the solenoid and clutch are functioning when an attempt is made to feed the paper. Make sure the rubber tires are installed and clean. Replace if necessary. Diagnostics-all
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    . Paper "trees," wrinkles, stacks poorly, or curls FRU Fuser Action This problem is most likely due to a worn backup roll. It causes the printer to run hotter than required for the media being printed. Excessive heat can cause paper treeing problems, poor stacking, or curl. 2-96 Service Manual
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    the user's application is set up correctly. 4. If the internal print test page prints correctly, the user's application/ printer driver is set up correctly, and the correct bidirectional parallel cable is installed, but the printer still fails to print on command from the host computer, replace the
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    Use the test pages to isolate problems such as light or toner streaks. See "POST symptom table" on page 2-79 for solutions to these problems. To exit print quality test pages, turn the printer off. Models E340 and E342n To print the print quality test pages: 1. Enter Configuration Menu. a. Turn the
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    is blank. 4. Use the test pages to isolate problems such as light or toner streaks. See "POST symptom table" on page 2-79 for solutions to these problems. To exit, press Menu until Exit Config Menu appears, and press Select. Blank page FRU Toner cartridge (not a FRU) Printhead LVPS/HVPS Controller
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    Black page Note: Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. Always verify the same results from a different print cartridge assembly and developer before proceeding. FRU Toner electrodes (not a FRU) LVPS/HVPS board Controller card Action Check
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    toner cartridge and PC Kit are installed correctly, try a new PC Kit first and then toner cartridge. Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and LVPS/HVPS board. Clean as necessary. If this does not correct the problem
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    . Replace as necessary. Poor fusing of image FRU Fuser Paper (not a FRU) Action The fuser may not be operating at the proper temperature to fuse the toner to the paper. See"Hot fuser service check" on page 2-89 for more information. Make sure recommended paper is being used. 2-102 Service Manual
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    as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics. Banding is primarily due to a variation in the speed of the paper as it feeds through the printer, especially in the developer and transfer process. Inspect the toner cartridge and paper feed
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    the paper. Inspect the hot roll and backup roller for signs of contamination. Replace the fuser as necessary. A transfer roll contaminated with toner can cause toner to transfer to the back of printed pages. Inspect the transfer roll for contamination, and replace as necessary. 2-104 Service Manual
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    , are usually caused by a defective printhead. See "Light print" on page 2-103. • Make sure the paper is straight and unwrinkled. • Replace the PC Kit and recheck before replacing the toner cartridge. See "Toner on back of page" on page 2-104 for more information. Diagnostics-all models 2-105
  • Dell 1710n | Service Manual - Page 138
    correct paper type in the printer driver. • Change the media texture setting. If the setting is not in your driver, you can download the correct Dell setup utility from the Dell Web site at www.dell.com. The print is getting light but the printer has not indicated it is low on toner. The light is
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    best quality. • Replace the toner cartridge. • The print cartridge may be out of toner or defective. Replace the cartridge. • You may have a software error. Try turning the printer off and back on. • Check the printhead. See "Paper feed service checks" on page 2-94 for more information. Diagnostics
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    continued) Problem The printer is on, but nothing prints. Toner Low light is on and printing stops. The Error light is on (E238, E240, E240n). The Toner Low light is blinking, and the Error light is on (E238, E240, E240n). The media skews or buckles. Action • Make sure the toner cartridge assembly
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    problems (continued) Problem The paper sticks together, resulting in the printer feeding multiple sheets of paper. The paper fails to feed from Tray 1. The paper fails to feed from the optional Tray 2. The Load Paper light is on even though there is paper loaded in the optional Tray 2. The printer
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    and the error light is on solid. While in PostScript 3 emulation, the printer is flushing data (Ready/Data and Error lights are blinking). While using manual duplex, the printer gets a paper jam. • Ensure correct printer driver is being used. • Select hex trace mode to determine what the problem is
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    card. Turn the printer on. On the controller card, verify +24 V dc on pin 5 at J13 and +5 V dc on pin 7 at J14. Verify grounds on pin 4 at J13 and on pins 2, 6, and 8 at J14. • If voltages or grounds are incorrect, check the controller card. See "Controller card service check" on page 2-82 for
  • Dell 1710n | Service Manual - Page 144
    2-112 Service Manual
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    3. Diagnostic aids Since the operator panels differ, you need to determine which model you are servicing, and begin in the section below: • Model E240 and E240n-go to "Accessing service menus" on page 3-2. • Model E340 and E342n-go to "Accessing service menus" on page 3-14. Diagnostic aids 3-1
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    other operations. See "Configuration Menu printout sample" on page 3-3 or "Configuration menu selections" on page 3-6 for details on the available settings. Printing menus Print menus by pressing and holding samples on page 3-3 and page 3-4). until the lights flash (see menu 3-2 Service Manual
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    Configuration Menu printout sample Diagnostic aids-E238, E240, and E240n 3-3
  • Dell 1710n | Service Manual - Page 148
    Diagnostics mode printout sample 3-4 Service Manual
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    around the menu "Configuration Menu printout sample" on page 3-3 and "Diagnostics mode printout sample" on page 3-4 are similar to the instructions printed by following steps 1-6 on page 3-2. These menu items are designated by the non-indented items listed along the left edge of the page (Bottom as
  • Dell 1710n | Service Manual - Page 150
    by pressing and holding until the lights flash. Utilities Use the Utilities menu to troubleshoot printer problems. Setting Reset Factory Defaults Hex Trace Use setting to Values Return the printer settings to factory default values. Sometimes resetting the printer to the original settings solves
  • Dell 1710n | Service Manual - Page 151
    • One page is gray with graphics, one is black, and one is blank. Reset Photoconductor Counter Return the photoconductor counter to zero. The replace photoconductor message should be cleared only when the photoconductor kit has been replaced. Setup Use the Setup menu to configure how the printer
  • Dell 1710n | Service Manual - Page 152
    computer supports Fastbytes) or receive information at a normal transmission rate if your printer is set to Standard. Standard Fastbytes (default) Determine whether the parallel port data is sampled on the leading (On) or trailing (Off) edge of strobe. Off On (default) Configure the printer to
  • Dell 1710n | Service Manual - Page 153
    Use setting to Values NPA Mode MAC Binary PS Send print jobs to the printer and query printer status information simultaneously. Off On Auto (default) Configure the printer to process Macintosh binary PostScript print jobs. Off-The printer filters PostScript print jobs using Standard protocol
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    standard network or network opt ). Menu item NPA Mode MAC Binary PS Set Card Speed Use setting to Values Send print jobs to the printer and query printer status information simultaneously. Off Auto (default) Configure the printer to process Macintosh binary PostScript print jobs. Off-The
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    of supported paper). Setting is ignored by PPDS interpreter. Off (default) On Print quality pages Continuous print- simplex Tray 1 Print test pages by pressing and holding until the lights flash. Help isolate print quality problems, such as streaking. Four pages print: • A text page with printer
  • Dell 1710n | Service Manual - Page 156
    History Defaults Continuously print pages containing cross lines, printer information, and margin settings. This menu item does not appear if Tray 2 is not installed. Press and hold until the lights flash to begin. Press to stop. Print history of errors. Press and hold until the lights flash to
  • Dell 1710n | Service Manual - Page 157
    of consecutive errors result in posting 976. Modified (default) Every time Dump NVRAM Print a hex dump if the network NVRAM partition. Press and hold until the lights flash to initiate this action. Reinit NVRAM Rest the network NVRAM to factory defaults. Press and hold until the lights flash to
  • Dell 1710n | Service Manual - Page 158
    -E340 and E342n 3 Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer. Configuration Menu Diagnostics Mode 1. Turn off the printer. 2. Press and hold Select and Return. 3. Turn on the printer. 4. Release the buttons when
  • Dell 1710n | Service Manual - Page 159
    page 3-16. Download Emuls See "Download Emuls" on page 3-17. Demo Mode See "Demo Mode" on page 3-17. Factory Defaults See "Factory Defaults" on page 3-17. Energy Conserve See "Energy Conserve" on page 3-17. ERROR LOG (print log only) See "Error log" on page 3-18. Paper Prompts See "Paper
  • Dell 1710n | Service Manual - Page 160
    PC Cnt When you install a new photoconductor, this number should be reset. To reset the counter: 1. Select Reset PC Cnt from the CONFIG MENU. 2. Press Select to reset the counter to zero. Note: Permanent page count is not affected by this operation. Print quality pages (Prt Quality Pgs) To print
  • Dell 1710n | Service Manual - Page 161
    . 1. Select Demo Mode from CONFIG MENU. 2. Select Activate to turn the demo mode on or Deactivate to turn demo mode off. Factory Defaults This menu lets you restore the printer settings to their factory default values. 1. Select Factory Defaults from the Configuration Menu. 2. Select either Restore
  • Dell 1710n | Service Manual - Page 162
    and Manual Paper. Env Prompts Setting Env Prompts controls which tray a change prompt is directed to when envelopes are sensed to be the wrong size. Selections include Auto and Manual Env. Exit Config Menu Select Exit Config Menu to exit the Configuration Menu and return to normal mode. 3-18 Service
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    PRINT TESTS Tray 1 Tray 2 (if installed) Manual Feeder Prt Quality Pgs HARDWARE TESTS LCD Test Button Test DRAM Test Parallel Wrap INPUT TRAY TESTS Feed Tests Sensor Test BASE SENSOR TEST Front Door Toner Input Output Standard Bin DEVICE TESTS See "Registration" on page 3-21. See "Quick Test" on
  • Dell 1710n | Service Manual - Page 164
    mode tests (continued) Flash Test (if installed) PRINTER SETUP Defaults Page Count Perm Page Count Serial Number Engine Setting 1 through 4 Model Name Configuration ID Edge to Edge Par S Strobe Adj EP SETUP EP Defaults Fuser Temp Transfer Print Contrast Charge Roll Gap Adjust ERROR LOG Display Log
  • Dell 1710n | Service Manual - Page 165
    pair you want to change is blinking. The print registration range is: Variable . -16 to +16 -25 to +25 -10 to +10 3. To change the margin value, press Menu. page for all the source, see "Quick Test" on page 3-22. Select all the available sources. Print the Quick Test Page on letter or A4 paper
  • Dell 1710n | Service Manual - Page 166
    bottom • Horizontal lines to check for skew • General printer information, including current page count, installed memory, serial number, and code level. To print the Quick Test page: Note: Print the Quick Test Page on letter or A4 paper. 1. Select REGISTRATION from DIAGNOSTICS. 2. Press Go. Once
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    . Additional button presses are ignored until the pages have printed. The first page is a mix of graphics and text. The second two pages are graphics, and the last page is blank. The Print Quality pages can also be printed from the Configuration Menu. Hardware tests Select the following selections
  • Dell 1710n | Service Manual - Page 168
    power indicator blinks indicating the test is in progress. DRAM Test P:###### xxxMb F:##### xxxMB represents the amount of installed DRAM power indicator is turned on solid, and the final results display. If the test fails, the message DRAM Error displays for approximately three seconds and
  • Dell 1710n | Service Manual - Page 169
    1. Disconnect the parallel interface cable, and install the wrap plug (P/N 1319128). 2. Select Parallel 3 Wrap. The power indicator blinks, indicating the test is in progress. errors. Initially 00000 displays with the maximum fail count being 99,999. 5. Each time the test finishes, the screen updates
  • Dell 1710n | Service Manual - Page 170
    access door cannot be opened during the feed test. To observe the paper path, open the door cover to access the manual feeder. Any media that meets the specifications for the printer can be used for this test. To run the Input Tray Feed Test: 1. Open the manual feeder door. Note: Do not open the
  • Dell 1710n | Service Manual - Page 171
    working correctly. 1. Select the Sensor Test from the Input Tray Test menu. 2. Select the input source. Only installed sources display, but may include Tray 1, Tray 2, and Manual Feeder. Testing... 3. A list of sensors appears, depending upon the input source selected. For example
  • Dell 1710n | Service Manual - Page 172
    Lost. Go/Stop? 2. Select Go to continue. Select Stop or Return to exit. Flash Test Testing... The results are displayed, and the power indicator turns on solid: Flash Test Test Passed Flash Test Test Failed 3. Press Go, Return, or Stop to return to the DEVICE TESTS menu. 3-28 Service Manual
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    size* 10 Envelope DL Envelope Fax paper size Letter A4 PCL Symbol Set PC-8 PC-850 PPDS code page 437 850 Units of measure Inches Millimeters * Where input sources do not have size sensing capabilities. Warning: Changing this setting resets the printer to factory defaults and data
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    of support. Model Name The serial number can only be viewed and cannot be changed. Configuration ID The configuration ID is used to communicate characteristics of certain areas of the printer that cannot one. A value of zero indicates no change is made from the factory setting. 3-30 Service Manual
  • Dell 1710n | Service Manual - Page 175
    Restores all EP settings to factory default values. Selections are Restore and Do Not Restore. Fuser Temperature (Fuser Temp) Changing this setting can reduce paper curl or melting of some letterhead images. Selections are Normal (default), Lower, and Lowest. Transfer The transfer can be adjusted
  • Dell 1710n | Service Manual - Page 176
    . To move to the next screen, press Menu. For example: 1-200 3-928 2-920 4-922 5-250 7-230 6-990 8-230 9-953 11-000 10-000 12-000 In this example, the last error was a 200 error. In positions 10, 11, and 12, no codes were recorded. 2. Press Return to exit the error log. 3-32 Service Manual
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    printer information, including model and serial number • Time and date stamps • Page counts for each error The printed error log can be faxed to Dell or your next level of support for verification or diagnosis. This report can also be printed from the Configuration Menu. Because you can clear error
  • Dell 1710n | Service Manual - Page 178
    3-34 Service Manual
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    ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: • Keep the ESD-sensitive part in its original shipping container (a special "ESD bag") until you are ready to install the part into the printer. • Make
  • Dell 1710n | Service Manual - Page 180
    Note: 1. Remove the toner cartridge and paper tray before removing other printer parts. The toner cartridge should be protected from light while out of the printer. 2. We recommend disconnecting all external cables from the printer to prevent damage during service. 3. Unless otherwise stated
  • Dell 1710n | Service Manual - Page 181
    above the socket. 4. Force the right hinge out of its socket, and lift it above the socket. Warning: Do not pull the fuser link out of the printer any farther than when the door is fully open. Otherwise, the link extension may dislodge the cartridge coupler. 5. Carefully lift the cover free from the
  • Dell 1710n | Service Manual - Page 182
    away from the printer to disengage the link. 7. Remove the front access cover. Reinstallation note: If the front access cover is being replaced, remove the logo plate, and install it on the new cover. See "Front access cover logo removal (E238, E240, and E240n)" on page 4-27. 4-4 Service Manual
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    Front access cover removal (E340 and E342n) 1. Open the front access cover. 2. Remove the screw (A) securing the LCD cable cover. 3. Remove the left and right screws (B) that hold the LCD bezel. B A 4. Close the front access cover. Repair information 4-5
  • Dell 1710n | Service Manual - Page 184
    bezel away from the buttons and front access cover. Push down on the top edge of the bezel to deflect it away from the buttons. C 4-6 Service Manual
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    to the front access cover. 8. Unlatch the LCD display (right and left sides). D 9. Carefully pull the LCD assembly away from the front access cover. 10. Disconnect the LCD panel and controller card. 11. Open the front access cover, and position the cable outside the cover. 12. Place thumbs on the
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    the cartridge coupler. 15. Carefully lift the cover free from the printer frame. 16. Use your left hand to hold the fuser link at the cover joint while rotating the right side of the cover slightly away from the printer to disengage the link. 17. Remove the front access cover. 4-8 Service Manual
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    Left side cover removal 1. Open the rear door (output tray). 2. Open the front access cover. 3. Remove the screw (A). 4. Press the two latches (B) to release the left side cover. 5. Swing the cover open. Repair information 4-9
  • Dell 1710n | Service Manual - Page 188
    over the pivot point, and drop the cover away from the printer. Rear cover removal 1. Remove the right side cover. See "Right side cover removal" on page 4-12 for more information. 2. Remove the left side cover. See "Left side cover removal" on page 4-9 for more information. 4-10 Service Manual
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    3. Remove the two screws (A) holding the cover. 4. Open the rear door (rear exit tray). 5. Lift the rear cover, unhooking it from the frame at the bottom and remove. Repair information 4-11
  • Dell 1710n | Service Manual - Page 190
    Right side cover removal 1. Open the front access cover. 2. Open the rear door (output tray). 3. Release the latches (A) while applying opening force with the right hand. 4. Swing the cover open. 4-12 Service Manual
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    5. To remove the cover, position the printer with the right rear corner hanging over the edge of the table. 6. Lift the top rear of the cover over the pivot point, and drop the cover away from the printer. Repair information 4-13
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    the access door. 7. Release the top cover latch (C) which holds the top cover to the metal side frame. C B A B 8. Lift and remove the top cover. 4-14 Service Manual
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    touch a ground before touching the card. • Handle the card carefully by the edges. 1. Remove the right side cover. "Right side cover removal" on page 4-12. 2. Remove the screw (A) securing the metal controller card cover. 3. Disconnect all the cables from the controller card. Repair information 4-15
  • Dell 1710n | Service Manual - Page 194
    4. Remove two screws (B) securing the parallel port and the screw (C) securing the USB port to the frame at the back of the printer. 4-16 Service Manual
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    5. Remove five screws (D) holding the card to the metal side frame. 6. Carefully lift the card, and remove. Repair information 4-17
  • Dell 1710n | Service Manual - Page 196
    Cover open sensor removal 1. Open the right side cover. 2. Disconnect the cover open switch at J15 on the controller card, and extract the cable. 3. For E340 and E342n models, remove the two screws (A) securing the inner cover to gain access to the sensor. A 4-18 Service Manual
  • Dell 1710n | Service Manual - Page 197
    4. Use a smaller Phillips screwdriver to remove the screw (B) holding the sensor. B 5. Slide the sensor from the positioning post. Installation note: Be sure to reroute the cable through the cable clip. Repair information 4-19
  • Dell 1710n | Service Manual - Page 198
    2. Carefully place the printer on its right side. Use a clean cloth to protect the cover from marring. 3. Remove four screws (A) in the gear train metal cover. A 4. Lift the metal cover from the printer. 5. Remove the developer drive coupler (B) and the conical spring (C). 4-20 Service Manual CB
  • Dell 1710n | Service Manual - Page 199
    Door latch assembly removal 1. Open the front access cover. 2. Open the left side cover. 3. Locate the opening on the inside of the button. The opening is partially covered by the front left edge of the printhead metal frame. 4. Use a small shank Phillips screwdriver to remove the screw. 5. Restrain
  • Dell 1710n | Service Manual - Page 200
    Exit sensor removal (on the fuser) 1. Remove the paper exit guide assembly. See "Paper exit guide assembly removal" on page 4-46 for more information. 2. Unplug the exit sensor and shaft. Be sure to wipe hands clean with each contact to prevent spreading lubricant to other areas. 4-22 Service Manual
  • Dell 1710n | Service Manual - Page 201
    4. Align the flat portion on the right end of the shaft with the opening of the bearing support, and lift the right end of the shaft through the support. 5. Swing the shaft away from the printer to expose the sensor flag. 6. Remove the two screws (B) securing the fuser. B Repair information 4-23
  • Dell 1710n | Service Manual - Page 202
    7. Slide the fuser out just enough to access the screw holding the sensor. 8. Unsnap the sensor from the bracket. 9. Observe the orientation of the flag (C) and spring (D) before replacing units. C D 10. Remove the sensor and its attached cable. 4-24 Service Manual
  • Dell 1710n | Service Manual - Page 203
    11. Loosen the screw (E) that secures the bracket to remove the cable. E Repair information 4-25
  • Dell 1710n | Service Manual - Page 204
    Fan removal 1. Open the right side cover. 2. Unplug the fan from the controller card at J18. 3. Remove two screws (A) holding the fan to the metal side frame. 4-26 Service Manual
  • Dell 1710n | Service Manual - Page 205
    Front access cover logo removal (E238, E240, and E240n) 1. Open the front access cover. 2. Remove the screw (A) holding the logo cover in place. 3. Remove the logo cover from the front access cover. Repair information 4-27
  • Dell 1710n | Service Manual - Page 206
    Fuser removal 1. Remove the paper exit guide assembly. See "Paper exit guide assembly removal" on page 4-46 for more information. 2. Remove the two screws (A) securing the fuser. A 3. Disconnect the thermistor at J16 and exit sensor at J17 on the controller card. 4-28 Service Manual
  • Dell 1710n | Service Manual - Page 207
    cables, slide the insulation (B) back to expose the connectors. Press the tang (C) on the connector to disconnect the cable connector. B C 6. Slide the fuser out while carefully directing the thermistor and exit sensor cables through the frame openings. Note: Be sure to slide the insulation back
  • Dell 1710n | Service Manual - Page 208
    the instructions for E238, E240, and E240n models. 2. Remove the left side cover. See "Left side cover removal" on page 4-9. 3. Place printer on its right side. Protect the cover from being marred. 4. Remove the screws (A) securing the metal plate covering the gear train. A 4-30 Service Manual
  • Dell 1710n | Service Manual - Page 209
    5. Remove the metal cover and unsnap the link (A) from the shaft. 6. Disconnect the coupler from the front link, and remove the links. A Repair information 4-31
  • Dell 1710n | Service Manual - Page 210
    the card. 2. Remove the rear cover. See "Rear cover removal" on page 4-10 for more information. 3. Remove the exit guide assembly. See "Paper exit guide assembly removal" on page 4-46 for more information. 4. Remove the two screws (A) from the lower corners of the fuser. A 4-32 Service Manual
  • Dell 1710n | Service Manual - Page 211
    enough to expose and disconnect the AC cable connections. You may have to remove the fuser to disconnect the cables. See "Fuser removal" on page 4-28. 6. To disconnect the fuser power cables, slide the insulation (A) back to expose the connectors. Press the tang (B) on the connector to disconnect
  • Dell 1710n | Service Manual - Page 212
    side cover. See "Left side cover removal" on page 4-9. 2. Place the printer on its right side. Protect the cover from being marred. 3. Remove four screws in the gear train metal cover. A 4. Remove the screws (B) from the shaft of the input roller clutch assembly and the lever (pawl). B 5. Remove the
  • Dell 1710n | Service Manual - Page 213
    place the printer on its top. 4. Using a small shank screwdriver, remove the screw (A) behind the ACM (autocompensator) pivot which holds the paper sensor in place. A 5. Remove the sensor assembly. 6. Reinstall the sensor so that the flag is spring loaded against the page as
  • Dell 1710n | Service Manual - Page 214
    #2 (manual feed) removal 1. Open the right side cover. See "Right side cover removal" on page 4-12 for more information. 2. Disconnect the sensor cable at J20 on the controller card. 3. Carefully place the printer on . 7. Verify the cable is captured and away from the paper path. 4-36 Service Manual
  • Dell 1710n | Service Manual - Page 215
    LCD bezel removal 1. Open the front access cover. 2. Remove the two screws (A) that hold the LCD bezel. A 3. Close the front access cover. Repair information 4-37
  • Dell 1710n | Service Manual - Page 216
    come out, open the front access cover, remove the three screws holding the shield cover behind the LCD panel, and release the bezel latch. B 4-38 Service Manual
  • Dell 1710n | Service Manual - Page 217
    is positioned toward the LCD buttons. Be sure the lens is free of debris and fingerprints before installing. C LCD operator panel removal 1. Remove the LCD bezel. See "LCD bezel removal" on page 4-37. 2. Remove the two screws (A) holding the LCD assembly to the front access cover. 3. Unlatch the LCD
  • Dell 1710n | Service Manual - Page 218
    LED operator panel removal (E238, E240, and E240n) 1. Open the access door. 2. Remove the right side cover. See "Right side cover removal" on page 4-12. 3. Unplug the operator panel from the controller card at J19. 4. Remove two screws (A) holding the operator panel. A 5. Remove the operator panel.
  • Dell 1710n | Service Manual - Page 219
    LVPS/HVPS card assembly removal 1. Remove the cover extender (if installed). 2. Remove the rear cover. See "Rear cover removal" on page 4-10 for more information. 3. Place the printer onto its top, with the back and bottom in view. 4. Remove two screws (A), one left of the power switch and the other
  • Dell 1710n | Service Manual - Page 220
    6. Remove four screws (C) in the bottom of the metal cover. C 7. Lift the metal cover so the connecting cables can be unplugged on the side shown. 4-42 Service Manual
  • Dell 1710n | Service Manual - Page 221
    the remaining cables. 9. Remove the assembly. LVPS/HVPS-to-controller card cable removal 1. Remove the LVPS/HVPS card. See "LVPS/HVPS card assembly removal" on page 4-41 for more information. 2. Unplug the cable at J4 on the controller card and at CN201 on the LVPS/HVPS card, and extract the cable
  • Dell 1710n | Service Manual - Page 222
    Manual feed clutch assembly removal 1. Remove the left side cover. 2. Place the printer on its right side. Protect the cover from being marred. 3. Remove the four screws (A) in the gear train metal cover. A 4-44 Service Manual
  • Dell 1710n | Service Manual - Page 223
    4. Remove the clip (B) from the shaft of the pick up clutch assembly. 5. Remove the screw (C) and lever (pawl). C B 6. Remove the clutch assembly. If the pieces come apart, they can be easily reassembled. Repair information 4-45
  • Dell 1710n | Service Manual - Page 224
    cover removal" on page 4-10 for more information. 2. Remove the two screws (A) and the longer screw (B) holding the exit guide. A B A 3. Remove the paper exit guide assembly. Reinstallation note: It may be necessary to rotate the gears to mesh with the fuser and drive gear. 4-46 Service Manual
  • Dell 1710n | Service Manual - Page 225
    tires) removal 1. Be sure you have removed the paper tray and the toner cartridge. 2. Turn the printer onto its back. Note: Be careful not to mar the finish of the printer. 3. Remove the rubber paper feed rollers. 4. Make sure the new paper feed rollers are captured between the rims of the plastic
  • Dell 1710n | Service Manual - Page 226
    . A 6. Remove the printhead. Install the new printhead in the same position page 3-22. For the E238, E240, and E240n, enter Diagnostic mode (see "Diagnostics mode selections" on page printer. Adjust the printhead counterclockwise if the horizontal lines rise from left to right. 4-48 Service Manual
  • Dell 1710n | Service Manual - Page 227
    the sensor. Toner level sensor removal (E340 and E342n) 1. Open the right side cover. See "Right side cover removal" on page 4-12 for more information. 2. Unplug the cable (A) from the sensor. 3. Unsnap the toner level sensor from the frame, and remove it through the inside of the printer. A Repair
  • Dell 1710n | Service Manual - Page 228
    little as possible. 1. Open the front access cover. 2. Place a sheet of clean paper around the transfer roll to protect it. 3. At the right side of the spring with the transfer roller FRU. Reinstallation note: Verify the springs are inserted into the bearings when re-installing. 4-50 Service Manual
  • Dell 1710n | Service Manual - Page 229
    the side frame, leaving it free at the opening above the LVPS/HVPS (B). A B 6. Turn the printer over. 7. Remove the fuser. See "Fuser removal" on page 4-28. 8. Extract the cable through the hole and from its retainers behind the fuser. 9. Unplug the cable at the motor. 30 Repair information 4-51
  • Dell 1710n | Service Manual - Page 230
    4-52 Service Manual
  • Dell 1710n | Service Manual - Page 231
    5. Locations and connections Locations Front view Front paper support Front access cover Manual feeder 150-sheet output bin Front access cover logo Tray 1 Optional 550-sheet drawer Operator panel (E238, E240, E240n) Operator panel (E340, E340n) Locations and connections 5-1
  • Dell 1710n | Service Manual - Page 232
    Rear view 3DUDOOHO SRUW 86% SRUW 3RZHU EXWWRQ 5HDUGRRU RXWSXWWUD\ (WKHUQHWSRUW LISUHVHQW 5-2 Service Manual
  • Dell 1710n | Service Manual - Page 233
    Connectors Controller card 1 J7 J12 1 J13 1 J14 1 J15 1 J16 1 J17 1 J18 1 J19 1 J20 1 J11 J10 J9 J8 11 1 J5 J6 J1 1 J2 1 J3 1 J4 1 Locations and connections 5-3
  • Dell 1710n | Service Manual - Page 234
    and connect with the printer power off. Otherwise, 10 Signal 11 +5 12, 14 Ground 13 Signal J5 - - J6 - - J7 - - Value (unplugged) Comments +5 V dc +24 V dc Ground Signal +24 V dc 0 V dc Main power source to controller card Without tray 2 attached; Ready mode Manual and paper feed
  • Dell 1710n | Service Manual - Page 235
    mode, main motor drive. +3.3 V dc Ground +5 V dc
  • Dell 1710n | Service Manual - Page 236
    0 V dc Operator panel, Ready mode. LED and LCD panels use the same common connector. +5 V dc +5 V dc +5 V dc +5 V dc LED ONLY +5 V dc +5 V dc +5 V dc +1.1 V dc +5 V dc Manual feed sensor +5 V dc +5 V dc Ground Ground - - 5-6 Service Manual
  • Dell 1710n | Service Manual - Page 237
    6. Preventive maintenance The Lexmark E238, E240, E240n, E340, and E342n do not require preventive maintenance. Preventive maintenance 6-1
  • Dell 1710n | Service Manual - Page 238
    6-2 Service Manual
  • Dell 1710n | Service Manual - Page 239
    Units/ FRU Description • Asm-index: identifies the assembly and the item in the diagram. For example 3-1 indicates assembly 3 and the item number 1. • Part number: identifies the unique number that identifies this FRU. • Units/mach: refers to the number of units actually used in the machine or
  • Dell 1710n | Service Manual - Page 240
    Assembly 1: Covers 7-2 Service Manual
  • Dell 1710n | Service Manual - Page 241
    Assembly 1: Covers AsmIndex 1-1 2 3 4 5 6 7 8 9 9 10 11 12 13 13 13 Part number 40X1335 40X1339 40X1320 40X1341 40X1342 40X1340 40X1336 40X1356 40X1357 40X1327 40X1309 40X1310 40X1354 access door 1 Logo plate cover, E238 1 Logo plate cover, E240 1 Logo plate cover, E240n Parts catalog 7-3
  • Dell 1710n | Service Manual - Page 242
    Assembly 2: Electronics 7-4 Service Manual
  • Dell 1710n | Service Manual - Page 243
    10 10 10 10 11 12 12 13 13 14 Part number 40X1303 40X1304 40X1300 40X1301 40X1302 40X1325 40X4731 40X1333 40X1323 40X1326 40X1328 56P2076 40X1305 40X1306 40X1307 40X1308 40X1316 40X1315 40X1358 40X1317 40X1318 40X1324 Units/ mach Units/ FRU Description 1 Laser Toner manual) Parts catalog 7-5
  • Dell 1710n | Service Manual - Page 244
    Assembly 3: Frame 7-6 Service Manual
  • Dell 1710n | Service Manual - Page 245
    40X1319 2 7 40X1354 1 8 40X1331 1 9 40X1338 1 10 40X1330 1 11 40X1355 2 12 40X1329 1 13 40X1337 1 TP2NC-3.0+6PF-Ni (4) Pick arm assembly Paper feed, rubber tires Front access door and ACM springs ACM clutch CBM Door-fuser idle gear link CBM Manual feed clutch CBM Plastic snap
  • Dell 1710n | Service Manual - Page 246
    40X1366 Units/ mach Units/ FRU Description 1 32MB flash card assembly 1 Simplified Chinese font card assembly 1 Traditional Chinese font card assembly 1 Japanese font card assembly 1 Korean font card assembly 1 32MB SDR DIMM 1 64MB SDR DIMM 1 128MB SDR DIMM 7-8 Service Manual
  • Dell 1710n | Service Manual - Page 247
    Assembly 5: Miscellaneous AsmIndex NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS Part number 40X1368 40X1367 7372839 40X0289 40X0278 40X0288 40X0271 40X0275 40X0274 40X0276 40X0287 40X0279 40X0277 40X0282 40X0270 40X0280 40X0281 40X0296 Units/ mach Units/ FRU Description 1 USB
  • Dell 1710n | Service Manual - Page 248
    7-10 Service Manual
  • Dell 1710n | Service Manual - Page 249
    light patterns 3-3 USB Mac Binary PS 3-9 NPA Mode 3-9 Utilities Hex Trace 3-6 Print Quality Pages 3-7 Reset Factory Defaults 3-6 Reset Photoconductor Counter 3-7 configuration menu-E340/E342n accessing 3-14 Demo Mode 3-17 Download Emuls 3-17 Energy Conserve 3-17 entering 3-15 Env Prompts 3-18 ERROR
  • Dell 1710n | Service Manual - Page 250
    Defaults 3-12 Printer Setup Configuration ID 3-30 Edge to Edge 3-11 Defaults 3-29 Print History 3-12 Edge to Edge 3-30 Print Quality Pages Device Tests Flash Test 3-28 EP Setup Charge Roll 3-31 EP Defaults 3-31 Fuser Temp 3-31 Gap Adjust 3-31 Print Contrast 3-31 Transfer 3-31 Error Log Clear
  • Dell 1710n | Service Manual - Page 251
    2-3 E340/E342n paper jams 2-64 service error codes 2-65 sub error codes 2-68 user attendance messages 2-55 ESD-sensitive parts 4-1 F Factory Defaults, E340/E342n 3-17 fan parts catalog 7-5 removal 4-26 service check 2-81 Flash Test, E340/E342n 3-28 frame, parts catalog 7-6 fuser parts catalog
  • Dell 1710n | Service Manual - Page 252
    quality problems secondary light patterns 2-8, 2-24 print media 1-8 service check 2-92 service check 2-98 operator panel test, E340/E342n 3-23 solving 2-105 printer symptom table 2-79 P Page Count, E340/E342n 3-29 Panel Menus, E340/E342n 3-16 paper exit guide, removal 4-46 printhead parts
  • Dell 1710n | Service Manual - Page 253
    4-39 paper exit guide assembly 4-46 paper feed rollers 4-47 printhead 4-48 procedures 4-2 toner level sensor cable-E340/ E342n 4-49 toner level sensor-E340/E342n 4-49 transfer roll 4-50 transport motor cable 4-51 Reset Factory Defaults E238/E240(n) 3-6 E340/E342n 3-29 reset maintenance page counter
  • Dell 1710n | Service Manual - Page 254
    trays 1-6 memory 1-4 operating systems 1-5 photoconductor capacity 1-6 print media 1-7 print speed 1-4 toner capacity 1-6 start 2-1 strobe adjustment, E340/E342n sub error codes 2-68 symptom tables 2-79 POST 2-79 printer 2-79 3-30 T test pages Print Quality Pages 3-7, 3-23 Quick Test 3-11, 3-21
  • Dell 1710n | Service Manual - Page 255
    Paper feed, rubber tires 7-7 Right side cover 7-3 Legal-size paper extender cover 7-7 Transfer, roll, bearings, gear, spring 7-7 Input #1 sensor assembly 7-5 Input #2 sensor assembly (manual 7-5 Exit sensor assembly 7-5 Cover open sensor assembly 7-5 LCD bezel, E342n cover 7-3 Part number
  • Dell 1710n | Service Manual - Page 256
    7-7 Manual feed clutch CBM 7-7 ACM clutch CBM 7-7 Cable assembly, misc - fuser power 7-5 Cable assembly, misc - main drive motor 7-5 Cable assembly, misc.- LVPS/HVPS to controller 7-5 Cable assembly, misc.- toner sensor 7-5 Miscellaneous cable assemblies 7-5 Paper exit guide assembly
  • Dell 1710n | Service Manual - Page 257
    (11-12VDC) Gnd Gnd 5V Paper_Out_C
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Dell 1710n
Service Manual
27 Jun 2008